I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... もっと見る
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所在地
所在地を変更Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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レビュアーのコメントを見てみましょう
It’s been a pleasure doing business with Audi, and Stephen Ridsdale in particular. With Stephen’s expert guidance, and calm, friendly manner, the process of part-exchanging our two cars for a new Aud... もっと見る
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... もっと見る
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I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, 英国
- 01423 869700
4.7
優良
553件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
very long wait
very long wait. car dropped off at 1030 but work not started until about 4pm. I'm not a local resident so this meant hanging about at the dealership until 1730. Luckily I had my work laptop and the facilities for working were pretty good. Frustratingly, despite the long wait the car was not cleaned / hoovered as had been offered and agreed.
2023年10月4日
Sytner Group - Harrogate Audi からの回答
We are sorry to hear we did not meet your expectations on your last visit to Harrogate Audi. We understand that it can be frustrating to wait for a long time for your car to go through the workshop. We would like to invite you to contact our Head of Aftersales, Austen Taylor, to discuss your experience further. We take customer feedback seriously and would like to ensure that your experience is improved in the future. We apologise for the inconvenience caused and hope to hear from you soon.
Good service received from Harrogate Audi
Good service received from the maintenance team. Having had a diagnosis of the dreaded mechatronic unit failure, I was fully prepared for the heavy cost involved in replacing this unit. Harrogate Audi offered me as much as they could in terms of reductions in cost to help me, and did the work in good time.
2023年10月3日
Sytner Group - Harrogate Audi からの回答
Hi Paul. I am delighted to hear that you were pleased with the service you received from our aftersales team. We understand that the cost of replacing a mechatronic unit can be daunting, so we are glad that we were able to offer you some reductions to help. We are glad that the work was completed in good time and that you were satisfied with the outcome. We look forward to seeing you again soon. Best regards Austen, Aftersales Manager
Very helpful and professional staff
We were attended to by Abbie Levitt, who was a consummate professional. She was extremely patient, helpful and understanding. There was not the slightest hint of the "hard sell" as she talked us through the options, in a considered and relaxed fashion, which were open to us and she then let us decide what best fitted our circumstances, without ever trying to influence our judgement. She outlined the schedule for delivery of the vehicle and we received our new car in precisely the time frame promised. Really pleased with the service from Abbie, with back up from a couple of her colleagues. Thanks. Rod and Diane
2023年9月23日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Good afternoon Diane. We are delighted to hear that Abbie was able to provide you with the excellent service that we strive to offer here at Harrogate Audi. We are pleased that you were able to find the perfect car for your circumstances and that it was delivered in the promised time frame. We are grateful for your feedback and hope to see you again soon. Best regards Harrogate Audi
Great from start to finish
From start to finish, Harrogate Audi were brilliant.
I dealt with Adam Gray and he was incredibly helpful. He dealt with my barrage of questions on the car and provided all the requested information / documentation in a very quick timescale.
Being based in the north of Scotland, I had to be sure that everything would be as expected and I was not disappointed.
This is my first Audi and it won't be my last. Can't thank them enough for the level of service provided and I would happily complete the 700 mile round trip for my next Audi.
2023年9月30日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Hi Joe, I am delighted to hear that you had such a positive experience with us here at Harrogate Audi. We are especially pleased to hear that Adam was able to provide you with all the information and documentation you needed in a timely manner. We are glad that you are happy with your new Audi and that you would be willing to do business with us in the future for your next one. We look forward to seeing you again soon. Best regards Harrogate Audi
Excellent customer service by all…
Excellent customer service by all staff, from the Receptionist to Sales to Finance to the Branch Manager. Process of switching cars seamless. Made to feel a very valued customer.
2023年9月25日
Sytner Group - Harrogate Audi からの回答
Mrs Dyer thank you for your kind words. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We strive to provide the best customer service possible and it is wonderful to hear that we have achieved this. We are glad that the process of switching cars was seamless and that you felt valued. We hope to see you again soon.
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words Mr Conlen. We are delighted to hear that you had a positive experience with our staff at Harrogate Audi. We strive to ensure that all of our customers receive the highest level of service and we are pleased that you felt this was the case. We value your feedback and we hope to see you again soon. Thank you for choosing Harrogate Audi.
Wonderful as always
Always a great experience when I visit, so friendly and helpful. Hannah is also always amazing and the customer service is wonderful!
2023年9月28日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words about Harrogate Audi and for taking the time to share your experience. We are delighted to hear that you have always had a great experience when visiting us and that you have found our customer service to be wonderful. We are especially pleased to hear that you have found Hannah to be amazing. We strive to provide the best customer service possible and we are glad that you have noticed this. We look forward to seeing you again soon.
Fabulous Dealership
Fabulous Dealership, Thoroughly professional service, the team, without exception, are all really lovely people and the level of care and attention they offer is exceptional.
2023年9月20日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words Tom. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. Our team works hard to ensure that all of our customers receive the highest level of care and attention, and we are pleased that you felt this was the case. We strive to provide a professional and friendly service, and we are glad that you felt this was achieved. We look forward to welcoming you back to Harrogate Audi in the future.
Friendly staff and good at offering…
Friendly staff and good at offering advice about the car
2023年9月14日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind review, Dr Kant. We are delighted to hear that you had a positive experience with our team at Harrogate Audi. We look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Sytner Group - Harrogate Audi からの回答
Hi Helen. We are delighted to hear that you had a positive experience with our team at Harrogate Audi. Our team is dedicated to providing the highest level of customer service and we are pleased that you felt cared for during your visit. We look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Great experience
Great experience: I was welcomed and made comfortable throughout the time I waited for my car to be serviced, and was kept informed of the progress of the work being carried out. I highly recommend Harrogate Audi for their overall excellent standards of customer service.
2023年9月13日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words Miss Clark. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the highest standards of customer service and it is wonderful to hear that we have achieved this. We are committed to keeping our customers informed and comfortable throughout their visit and we are glad that we have been able to do this for you. We look forward to seeing you again soon.
Very friendly and helpful staff
Very friendly and helpful staff. Tom looked after us very well. Polite and great communication. We are more than happy with the quality of service and love the cars! Thanks Audi Harrogate
2023年9月7日
Sytner Group - Harrogate Audi からの回答
Hi Mr Lockhart. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service and quality of cars, so it's great to hear that we have achieved this. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Harrogate Audi. Kind Regards, Nick Giddings, Head of Business, nickgiddings@:sytner.co.uk
Friendly staff and fast service
2023年9月4日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind review Brenda. We are delighted to hear that you had a positive experience with our friendly staff and fast service. At Harrogate Audi, we strive to provide the best customer service and we are glad that we were able to meet your expectations. We hope to see you again soon and we look forward to providing you with the same level of service. Thank you for choosing Harrogate Audi.
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words Zopito. We are delighted to hear that you had a positive experience with our staff at Harrogate Audi. We strive to provide the highest level of customer service and it is great to hear that we have achieved this. We hope that you will continue to choose Harrogate Audi for all your motoring needs and we look forward to seeing you again soon.
Really poor service sadly
Really poor service sadly. Took RS6 in for minor technical issues which were not properly fixed. Put through to Sytner to try to re-book. Generic person on the phone couldn’t discuss the issue (they may as well have been selling soap powder). Told charge will be incurred to do an investigation and that while I have to drive 10 miles to the garage a courtesy car not possible as it’s an “investigation”. Totally unacceptable and as I am about to change my car totally naive. AVOID anything to do with Sytner.
2023年8月10日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
We are sorry to hear about your experience with Sytner. We understand that this is an inconvenience and we would like to apologise for any frustration caused. We are committed to providing the best service possible and we would like to ensure that your experience is improved. Thank you for bringing this to our attention.
The Audi Cam by Jethro was the best…
The Audi Cam by Jethro was the best video of a service/car check ever - hands down!
2023年8月1日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words about our Audi Cam video by Jethro. We are delighted to hear that you enjoyed it and found it to be the best video of a service/car check ever. At Harrogate Audi, we strive to provide the best customer service and experience possible. We are glad that our video was able to provide you with the information you needed and that you found it to be of such a high quality. We hope that you will continue to enjoy our services and products in the future. Thank you again for your review.
From my first video to driving my new…
From my first video to driving my new car away Jonathan was so helpful with all my enquiries, questions and needs. His service was first class
2023年7月31日
Sytner Group - Harrogate Audi からの回答
Hi Alison. We are delighted to hear that Jonathan provided you with a first-class service. We look forward to seeing you soon.
Firs class service.
Excellent welcome on arrival and looked after very well re coffee etc.Sadly I am unable to remember the name of the lovely lady who greeted me.
The service was sorted out by Hannah who again was welcoming and knowledgeable.
Welcomed the short video from the technician servicing the car.
A first class experience where nothing is too much trouble. Always a pleasure to deal with Harrogate Audi.
2023年7月20日
Sytner Group - Harrogate Audi からの回答
Hi Sue. We are delighted to hear that you had a great experience with us. We are especially pleased to hear that you were looked after by our lovely receptionist and Hannah, our service advisor. We are also glad that you enjoyed the video from the technician. We look forward to seeing you again soon.
A great experience all-round
I had been looking for several months to find the right used S5 Sportback and one finally came up at Harrogate Audi. The car was easily the best one I had seen at my budget and was in great condition for the age and mileage, whilst having an amazing array of optional extras.
The dealership and particularly the sales executive that I dealt with, Henry, exceeded my expectations, offering a friendly and helpful service at every point.
I had a 3 and a half hour train journey from Norfolk to get to the dealership. Henry picked me up from the train station in Knaresborough and from there on the whole experience was faultless, reassuring and easy. From the test drive, answering all the questions I had, through to making the purchase; I was made to feel highly valued and I'm extremely happy with my S5!
2023年7月14日
Sytner Group - Harrogate Audi からの回答
I'm so glad to hear that you had such a great experience at Harrogate Audi! It's also great to hear that Henry was so accommodating and went out of his way to pick you up from the train station. I'm sure you're delighted with your S5 and I'm sure it will serve you well for many years to come. Thanks for taking the time to share your experience with us, Adrian. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Sytner Group - Harrogate Audi からの回答
Hi Jonathan. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to ensure that all of our customers feel welcome and looked after, and it's wonderful to hear that we achieved this with you. We hope to see you again soon and that you continue to enjoy your Audi. Thank you for choosing us. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
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