I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... もっと見る
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所在地
所在地を変更Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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レビュアーのコメントを見てみましょう
It’s been a pleasure doing business with Audi, and Stephen Ridsdale in particular. With Stephen’s expert guidance, and calm, friendly manner, the process of part-exchanging our two cars for a new Aud... もっと見る
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... もっと見る
企業が回答しました
I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, 英国
- 01423 869700
4.7
優良
553件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
After sales service was great with…
After sales service was great with brilliant communication all round and just a thoroughly nice experience from the whole team really. Can’t thank them enough, it was helpful and easy.
2025年6月25日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Simon. We are delighted to hear that you had a great experience with our after sales service at Harrogate Audi. Our team takes pride in providing excellent communication and making the process as easy and helpful as possible for our customers. We appreciate your recognition and are honoured to have been able to assist you. Thank you for choosing Harrogate Audi, we look forward to serving you again in the future.
Update on previous review
Update on previous review. So Harrogate Audi posted a reply to my poor review, giving the impression they would be in touch.
That was 7 days ago. Just for the record they haven’t been in touch. I would hate anyone to think that they’d actually done something about their shoddy billing.
2025年5月17日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Jacqueline - Our Aftersales Manager will be in touch. Unfortunately he has been away from the business. Best regards, Harrogate Audi
Service above and beyond
My A5 was in for a service yesterday and as always the greeting from the staff was excellent and always made perfect by one of Krystal's cappuccinos !! The rest of my experience was as efficient as always and overseen in this instance by James in the service department. This morning I had an issue logging in to the My Audi App and the cars MMI. I called James and he invited me back to the garage within an hour to have a look at the problem. More smiling faces on arrival again and yet another offer of coffee from Krystal. I just want to say that James was so helpful and fixed everything personally there and then which was a huge relief as anything I.T. related passes me by most of the time. You have an exceptional set up at Harrogate and I just wanted to show my appreciation to James and the team. Simon W
2025年5月30日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Simon, Thank you for taking the time to leave such a glowing review for Harrogate Audi. We are delighted to hear that you had a positive experience during your recent service visit. Our team takes great pride in providing exceptional customer service, and we are thrilled that you were impressed with Krystal's cappuccinos and James' assistance with your My Audi App issue. We appreciate your kind words and look forward to welcoming you back to our dealership in the future. Best regards, The Harrogate Audi Team
A big thank you to Adam Gray for his…
A big thank you to Adam Gray for his efficient service when we purchased our new car yesterday. From the moment we met him on our first visit, he was professional, friendly and extremely helpful and it was a pleasure to do business with him. Many thanks to to Lorna who handled the finance side of the transaction. She, too, was efficient, friendly and helpful.
2025年3月3日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Mr. Isaac, Thank you for taking the time to leave such a glowing review for Harrogate Audi. We are delighted to hear that you had a positive experience with our team, particularly with Adam Gray and Lorna. We pride ourselves on providing professional, friendly, and efficient service to all of our customers, and we are thrilled that we were able to meet your expectations. Thank you for choosing Harrogate Audi, and we hope to see you again in the future. Best regards, Harrogate Audi Team
Absolutely disgusting aftercare
Absolutely disgusting aftercare, our brand new car has had a fault since we picked the car up, we have been in multiple times & it has taken mths before they have tried to fix it. After multiple attempts we are no closer to a resolution Do not buy a car from Harrogate Audi! Whilst we have been in the garage there has been other customers complaining about the lack of aftercare. We have spoken to solicitors & we will be pushing for them to take the car back!
2024年1月31日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Hi Vicky, we are sorry to read you have some frustrations with your car. In order that we can look into this in more detail, can you please drop a quick email to austentaylor@sytner.co.uk and he will be more than happy to work with you and resolve your issue. Many thanks.
Good communications
Good communications. Excellent friendly reception. Superb place to set up my laptop and do some work whilst waiting for my car to be serviced. All round great experience.
2024年11月11日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Mr Sweet. We are delighted to hear that you had a great experience at Harrogate Audi. Our team takes pride in providing excellent communication and a friendly reception. We are glad that you were able to work comfortably while waiting for your car to be serviced. Thank you for choosing us.
Excellent service
Excellent service
Well maintained dealership, clean and smart. Very polite and friendly staff who dealt with my car with respect and efficiency.
Work was carried out in a timely fashion and left in the same immaculate condition I like to keep it in.
Communications were excellent, I was kept informed at every stage of the process and the video report on the condition of my car was clear and very informative.
2024年11月7日
Sytner Group - Harrogate Audi からの回答
Hi Jon, We are delighted to hear that you had an excellent experience at our Harrogate Audi dealership. Our team takes great pride in maintaining a clean and welcoming environment for our customers. We are also pleased to hear that our staff treated you with respect and efficiency, and that you were kept well-informed throughout the process. We appreciate your kind words and look forward to seeing you soon. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Met by very friendly staff when…
Met by very friendly staff when arriving for my vehicle service. I was able to work in the shared working space whilst having car serviced. Staff really looked after me. Fantastic service. Rare in this day that you get great service but this was truly excellent
2024年11月6日
Sytner Group - Harrogate Audi からの回答
We are delighted to hear that you had a fantastic experience at Harrogate Audi. Our friendly staff and shared working space made your vehicle service a pleasant one. It's rare to receive such excellent service these days, and we are honoured to have provided it to you. Thank you for choosing us.
We came in for service and customer…
We came in for service and customer service was great. We were offered a drink and given a warm welcome
2024年11月5日
Sytner Group - Harrogate Audi からの回答
Thank you for taking the time to leave us a 5 star review, Mrs Knowles. We are delighted to hear that you had a great experience with our customer service team during your recent visit for service. It is our pleasure to offer a warm welcome and a refreshing drink to all our valued customers. We appreciate your support and look forward to seeing you again.
Always smiling and happy to help with…
Always smiling and happy to help with questions .
Never had a bad experience with them with Mot or a service.
My experience with them has always been good.
2024年10月21日
Sytner Group - Harrogate Audi からの回答
Hi Sue - We are delighted to hear that you have always had a great experience with us at Harrogate Audi. Thank you for choosing Harrogate Audi and we look forward to continuing to provide you with exceptional service in the future. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Had to give Audi Harrogate 10 stars…
Had to give Audi Harrogate 5 stars but if I could I’d given them 10. Outstanding service by Dave who helped in every way possible to get cars ready to go. Big thank you , you’re a Legend. Once again thank you from.
W4 CAR SALES Chiswick London
2024年10月16日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you for your glowing review Norman. We are delighted to hear that you had an outstanding experience at Harrogate Audi. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Dave went above and beyond to assist you. We will be sure to pass along your kind words to him. Thank you for choosing Harrogate Audi and we hope to see you again in the future. Best regards, W4 CAR SALES Chiswick London.
Great experience in upgrading our Audi!
We had a fantastic experience with the Harrogate Audi sales team when exploring options to upgrade our car on a PCP agreement. Oliver Capewell-Hughes, who sold us our first Audi, was once again incredibly patient and helpful in identifying the best deals to suit our changing needs. He arranged a test drive and a detailed chat with Lorna from Finance to run through available plans. David Mann followed up, and together the team made the entire process an absolute pleasure.
I couldn’t recommend them more highly—professional, friendly, and patient! We're really looking forward to collecting our vehicle soon!
2024年10月16日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you for your glowing review Rob! We are delighted to hear that you had a fantastic experience with our sales team at Harrogate Audi. It is wonderful to know that Oliver, Lorna, and David provided you with professional, friendly, and patient service while exploring your options for upgrading your car. We are thrilled that you are looking forward to collecting your new vehicle soon and we hope to continue providing you with exceptional service in the future. Thank you for choosing Harrogate Audi.
First MOT
Agreed that we could drop the car off early to help with travel and had the vehicle ready earlier than anticipated.
2024年10月4日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Mrs White. We are delighted to hear that our team at Harrogate Audi was able to accommodate your needs and make your experience with us a positive one. We always strive to go above and beyond for our customers, and we are glad that we could make your visit more convenient by having your vehicle ready earlier than expected. We appreciate your feedback and look forward to serving you again in the future.
All staff are friendly and are able to…
All staff are friendly and are able to assist with any questions asked. The service department are efficient and able to complete work required earlier than anticipated.
2024年9月11日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Mrs Hastings. We are delighted to hear that you had a positive experience at Harrogate Audi. Our team takes great pride in providing excellent customer service and we are glad that you found them to be friendly and helpful. We also strive to complete work in a timely manner, so we are pleased to hear that we were able to exceed your expectations. We appreciate your feedback and look forward to serving you again in the future.
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Mr Gibson. We are delighted to hear that you had a positive experience with our team at Harrogate Audi. Providing efficient and courteous service is our top priority, and we are glad to have met your expectations. We look forward to serving you again in the future.
Priya is an asset to Audi
We had a pleasant experience with Priya who went out of her way to help us choose the best car. She understood my foibles and went out of her way to accommodate us.
2024年8月7日
Sytner Group - Harrogate Audi からの回答
Thank you for taking the time to leave us a 5-star review, We are delighted to hear that you had a pleasant experience with Priya at Harrogate Audi. We appreciate your kind words and look forward to seeing you again in the future. Thank you for choosing Harrogate Audi. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Adam Top Man 👍
Adam was very helpful in finding us the right car, he was patient and professional throughout and we drove away with the perfect car for us
2024年8月6日
Sytner Group - Harrogate Audi からの回答
Hi Mr Farr. We are delighted to hear that Adam provided you with excellent service and helped you find the perfect car. Our team at Harrogate Audi takes pride in providing our customers with a patient and professional experience. We hope you enjoy your new car and we look forward to seeing you again in the future. Thank you for choosing Harrogate Audi. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
I had my new audi A3 in harrogate audi…
I had my new audi A3 in harrogate audi on the 1st of August to get it's first service done. And i just wanted to say the customer service was absolutely fantastic. I was greeted by name at the door by krystal who offered me refreshments and sat me down with hannah my service advisor. Hannah kept me well informed thought out the day. I then received an audi cam later that day to show me round my car with any issues. The technicians max and ryan who worked on my car where great and the audi cam is nice touch. Thanks again everyone
2024年8月1日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you for your positive review Pearl! We are delighted to hear that you had a fantastic experience at Harrogate Audi during your first service for your new Audi A3. Our team takes great pride in providing excellent customer service, and we are glad that Krystal, Hannah, Max, and Ryan were able to make your visit enjoyable. We appreciate your kind words and look forward to seeing you again in the future. Thank you for choosing Harrogate Audi.
I am always pleased to leave my vehicle…
I am always pleased to leave my vehicle at Audi as I can rely on their good service always.
2024年7月23日
Sytner Group - Harrogate Audi からの回答
Thank you for your positive review, Mr. Hatchard. We are delighted to hear that you have consistently received good service at Harrogate Audi. Our team takes great pride in providing reliable and efficient service to all our customers. We appreciate your trust in us and look forward to continuing to meet your expectations in the future. Thank you for choosing Harrogate Audi.
1st rate dealership
Great, friendly staff at both service point and sales. A fantastic, happy team where nothing is too much, highly recommended.
2024年7月29日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Mr Walter. We are delighted to hear that you had a positive experience with both our service and sales teams at Harrogate Audi. Our staff takes great pride in providing exceptional customer service and we are glad that it did not go unnoticed. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Harrogate Audi.
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