Simply great experience. I was kept informed of progress of my new car in a timely but non intrusive way. Really impressive and sadly not experienced that often these days.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the c... もっと見る
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Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service depa... もっと見る
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Recently purchased an Audi A3. Excellent service from all the team and especially from Miles Escreet and Liam. They went out of their way to fix problems and find solutions while being a pleasure... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Apex Way,Apex Business Park, LS11 5LN, Leeds, 英国
- 0113 290 4000
4.4
優良
679件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
MOT experience
Nobody communicated with me to let me know my car had passed its MOT. I just got a visual health check video. I went to wait at the garage and even though they knew I was there, I got a text telling me my car was ready for collection.
2025年9月18日
Sytner Group - Leeds Audi からの回答
Dear Jill Pearson, Thank you for taking the time to leave a review for Leeds Audi. We apologise for any inconvenience caused by the lack of communication regarding your car's MOT results. We understand the importance of keeping our customers informed and we will ensure that this is addressed with our team. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, to discuss your experience further. We value your feedback and hope to have the opportunity to improve your experience in the future. Best regards, Leeds Audi Team
Mot…
What’s the point of booking appointments for your mot, I booked for 9am and my car won’t be ready until the afternoon, when booking the appointment I said I would have to wait with the car, Audi customer service used to be outstanding, recently it’s extremely poor. The 3 stars are for the lovely lady that keeps making me drinks and making sure I’m ok
2025年9月5日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Laura, Thank you for taking the time to leave a review for Leeds Audi. We are sorry to hear about your recent experience with our service. We understand the frustration of having to wait longer than expected for your car to be ready, especially when you have made an appointment. We apologise for any inconvenience this may have caused you. We take great pride in providing exceptional customer service and we are disappointed to hear that we have not met your expectations on this occasion. We will make sure to address this issue with our team to ensure that we continue to provide outstanding service to all our customers. We are glad to hear that our lovely lady has been taking good care of you during your wait. We hope that you have enjoyed your drinks and that you are comfortable while waiting for your car. Thank you for your feedback and we hope to have the opportunity to make it up to you in the future. Best regards, Leeds Audi Team
I ordered an Audi A3 through this…
I ordered an Audi A3 through this dealership and I was impressed with the service they offered and was informed throughout during the process. On collection of the car everything was smooth and straightforward and was delighted when the car was visible to me which was worth the wait as it drives fantastically and would certainly recommend this dealership to any potential customer that’s interested in a car.
2025年9月4日
Sytner Group - Leeds Audi からの回答
Thank you for taking the time to leave such a positive review, Mr Kazmi. We are delighted to hear that you had a great experience with our dealership and that you were kept informed throughout the process of ordering your Audi A3. We take pride in providing smooth and straightforward service to our customers. It's wonderful to know that you are enjoying your new car and we appreciate your recommendation to potential customers. Thank you for choosing Leeds Audi. We hope to see you again in the future.
VIP treatment
The way youre treated by Audi here is really great. Very professional and attentive staff.
2025年8月26日
Sytner Group - Leeds Audi からの回答
Thank you for your kind words about your experience at Leeds Audi. We pride ourselves on providing a high level of professionalism and attentiveness to our customers. It is our goal to ensure that every interaction with our staff is a positive one. We appreciate your recognition of our efforts and we will continue to strive for excellence in all aspects of our service. Thank you for choosing Leeds Audi and we look forward to welcoming you back in the future.
Quick and easy
Went in for a car and dealt with Paul @ Audi Leeds
Very helpful from start to finish. Everything was quick and easy. Massive thanks to Paul
would recommend
2025年9月1日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for taking the time to leave us a 5-star review, Aiden. We are delighted to hear that you had a positive experience at Leeds Audi, and that Paul provided you with excellent service from start to finish. We pride ourselves on making the car buying process quick and easy for our customers, and we are glad that this was reflected in your experience. We appreciate your recommendation and hope to see you again in the future. Thank you for choosing Leeds Audi.
The people at Leeds Audi are friendly…
The people at Leeds Audi are friendly but professional, and they always make me feel welcome and valued as a customer. Speaking of value, I got good value for my money and even got a couple of complimentary extras thrown in for good measure. I cannot praise them highly enough.
2025年8月21日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for your glowing review, Kayode. We are delighted to hear that you had a positive experience at Leeds Audi. Our team takes great pride in providing friendly and professional service to all our customers. We are also pleased to know that you felt valued and received good value for your money. It is our honour to go above and beyond for our customers and we are glad that you noticed. We look forward to welcoming you back in the future.
Positive Customer Experience
The welcome and support while onsite for routine services is of a high standard. Alex and Rebecca go above and beyond to ensure you are greeted in a friendly manner and comfortable during the time onsite. Alex provided great feedback on the service in a written and verbal way.
2025年8月20日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for your glowing review, Shalon. We are delighted to hear that you had a positive experience at Leeds Audi. Our team takes great pride in providing exceptional customer service, and we are pleased to hear that Alex and Rebecca went above and beyond to make you feel welcome and comfortable during your visit. We will be sure to pass along your kind words to them. We appreciate your feedback and look forward to welcoming you back for your next routine service. Thank you for choosing Leeds Audi.
APPALLING EXPERIENCE
Visited with my daughter this morning as she's looking for another car.
New car showroom was closed so we went to ask at used cars if we could look at her chosen car Audi A3 S line. 5 men were sat in front of screens plus one young woman, who asked if she could help. She provided keys for a car but was unsure where it was and had a pre-booked customer. She was excellent. She asked the men, still sat staring at their screens, if they could help. Not one of them even acknowledged us but stated they would be about 25 minutes!!! We went to try and find the car with no success. We went to give the keys back to one of the guys stating we would visit an alternative branch where they were interested in all customers.
MORAL OF THIS STORY: the young people of today buying lesser value cars are your big sales in the future.
Would it have been a different experience had we been Father and Son - absolutely.
If we could give this branch a minus score it would still be too high.
2025年8月17日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear MW Yorkshire, Thank you for taking the time to share your experience at Leeds Audi. We are disappointed to hear that your visit did not meet your expectations. We apologise for any inconvenience caused by the closed new car showroom and the unhelpful attitude of our staff. We would like to assure you that we value all our customers, regardless of the value of their chosen car. We realise that the young people of today are the future of our business and we strive to provide excellent service to all our customers. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, to discuss your experience further. We hope to have the opportunity to make it up to you in the future. Thank you for bringing this to our attention. Sincerely, Leeds Audi Team
OUTSTANDING SERVICE!!
OUTSTANDING SERVICE!!
Our experience at Leeds Audi was brilliant. Pali, Des and Ken went above and beyond our expectations from ordering right up to collection .The handover experience had a lovely personal touch 😊.The communication was great and they always kept us up to date with everything and all the staff are really helpful. They really went out of their way for us and we would highly recommend Audi Leeds if you are looking to purchase an Audi. We will certainly not hesitate to return to them when we want to renew our car. Thank you all again so very much for helping us, we love our new Audi. This is a well deserved 5 star review 👍🏼
Ryan and Jo
2025年6月5日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Ryan and Jo, Thank you for taking the time to leave such a glowing review for Leeds Audi. We are delighted to hear that your experience with us was outstanding and that our team, particularly Pali, Des, and Ken, went above and beyond to ensure your satisfaction. It is always our goal to provide exceptional service to our customers, and we are thrilled to hear that we have met your expectations. We appreciate your kind words and recommendation, and we look forward to welcoming you back when you are ready to renew your car. Best regards, The Leeds Audi Team
Really impressed with the service after…
Really impressed with the service after a call with Bailey following up on my request for a settlement figure on my current Audi I have with you.
I also spoke with Joe about organising an appointment to view some cars to switch out to.
As I explained the kids are off and it's a manic time, but he was really helpful in finding out what I am looking for and he was going to have a look for me.
I then received a video message, which I thought was a fantastic idea!
He showed me a selection of A1's to look at that would be suitable, this is by far great service and I would highly recommend you to anyone I know.
Needless to say, I will be looking at one of these A1's and probably wouldn't have done if I hadn't received this video which showed me how easily I can switch my car out when I'm too busy to come down initially.
2025年8月12日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Melanie, Thank you for taking the time to leave us a 5-star review for your experience at Leeds Audi. We are delighted to hear that you were impressed with the service provided by Bailey and Joe. We understand that this is a busy time for you, and we are glad that our team was able to assist you in finding a suitable car through a video message. We appreciate your recommendation and look forward to welcoming you back to our dealership. Thank you for choosing Leeds Audi. Best regards, Leeds Audi
The communication and quick sorting the…
The communication and quick sorting the job in hand
2025年8月8日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for your positive review Robert. We are delighted to hear that our communication and prompt service met your expectations. At Leeds Audi, we strive to provide our customers with efficient and effective solutions for their automotive needs. We are committed to delivering exceptional customer service and we are glad to know that we were able to meet your expectations. Thank you for choosing Leeds Audi and we look forward to serving you again in the future.
Sytner Group - Leeds Audi からの回答
Thank you for taking the time to leave us a 5-star review, Mr Bull. We are delighted to hear that you had a friendly and efficient experience at Leeds Audi. Our team takes great pride in providing top-notch service to all our customers. We are glad that you felt welcomed and well taken care of during your visit. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Leeds Audi.
The service provided by Leeds Audi and…
The service provided by Leeds Audi and in particular, Hammad Ahmed who was very professional.
2025年8月1日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for your kind words, Chris. We are delighted to hear that you had a positive experience at Leeds Audi, and that Hammad Ahmed provided you with professional service. We strive to uphold the highest standards of customer service and it is always a pleasure to receive such positive feedback. We hope to continue providing you with exceptional service in the future. Thank you for choosing Leeds Audi.
A straightforward experience.
Joe & Sam made the process of buying my new Audi straightforward and efficient. Within 24 hours of making the initial enquiry I was driving away in my lovely new car 👍😁
2025年7月26日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for your glowing 5-star review, Terence! We are delighted to hear that Joe and Sam provided you with a straightforward and efficient car buying experience at Leeds Audi. Our team takes great pride in ensuring our customers are satisfied and we are thrilled that you were able to drive away in your new Audi within 24 hours of your initial enquiry. We hope you enjoy your lovely new car and we look forward to serving you again in the future. Thank you for choosing Leeds Audi.
Longer than expected but turned it around
Took longer than expected, but Hammad made suggestions that lessened the inconvenience. Good to see him thinking outside the box, rather than the customer doing the work. Well done & thank you!
2025年7月23日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Amanda Wilson, Thank you for taking the time to leave us a 5-star review for your recent visit to Leeds Audi. We are delighted to hear that Hammad was able to provide you with excellent service and make suggestions that lessened any inconvenience. It is always our aim to think outside the box and find solutions that make things easier for our customers. We appreciate your kind words and we will be sure to pass them on to Hammad. Thank you for choosing Leeds Audi and we hope to see you again soon. Best regards, Leeds Audi Team
Brought my car for brake fluid change…
Brought my car for brake fluid change was looked after by Bridget Webster what a lovely pleasant lady so very helpful and so helpful with advice and she made my day wish there was more such nice people thank you Bridget my very best wishes tonyou
2025年7月2日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Ken Wilson, Thank you for taking the time to leave such a kind review for Leeds Audi. We are delighted to hear that Bridget Webster provided you with excellent service during your recent visit for a brake fluid change. It is wonderful to know that she was not only helpful and knowledgeable, but also made your day with her pleasant demeanor. We will be sure to pass along your kind words to Bridget and we hope to see you again soon. Best regards, Leeds Audi Team
Polite friendly
Polite friendly on line , on phone and in person,easy to find as we travelled from south Wales
2025年6月28日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for your kind words, Catherine. We are delighted to hear that you had a positive experience with our team at Leeds Audi. Our aim is to always provide a polite and friendly service, whether it's online, on the phone, or in person. We are glad that you found us easily, even though you traveled all the way from South Wales. We appreciate your support and hope to see you again in the future. Thank you for choosing Leeds Audi.
1000% recommend
I cannot thank Nicky at Leeds Audi for the most amazing , helpful experience. Made everything such a smooth process and kept us up to date on everything. Thank you Leeds Audi and thank you Nicky for this experience
2025年6月28日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
We are delighted to hear that you had such a positive experience at Leeds Audi, Cesca. It is our goal to provide exceptional service to all of our customers, and we are thrilled that Nicky was able to make your car-buying process smooth and stress-free. We appreciate your kind words and will be sure to pass them along to Nicky and the rest of our team. Thank you for choosing Leeds Audi, and we hope to see you again in the future.
Friendly customer service very fast…
Friendly customer service very fast turnaround with breakdown
2025年6月26日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for taking the time to leave us a 4-star review, Timothy. We are delighted to hear that you experienced friendly customer service and a fast turnaround during your visit to Leeds Audi. Our team takes great pride in providing top-notch service to all our customers. We hope to continue exceeding your expectations in the future. Thank you for choosing Leeds Audi and we look forward to welcoming you back for all your automotive needs.
I had an appointment with the Motability advisor
I had an appointment with the motability advisor, Idris; regarding my A3. I was given superb service by Idris who explained everything and was very knowledgeable and supportive.
2025年6月24日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for taking the time to leave such a positive review, Mrs Alison Parkinson. We are delighted to hear that you had a great experience with our motability advisor, Idris, during your recent appointment for your A3. It is wonderful to know that Idris provided you with excellent service and was knowledgeable and supportive throughout. We truly value your feedback and we are honoured to have you as a satisfied customer. Thank you for choosing Leeds Audi.
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