Simply great experience. I was kept informed of progress of my new car in a timely but non intrusive way. Really impressive and sadly not experienced that often these days.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the c... もっと見る
企業が回答しました
Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service depa... もっと見る
企業が回答しました
Recently purchased an Audi A3. Excellent service from all the team and especially from Miles Escreet and Liam. They went out of their way to fix problems and find solutions while being a pleasure... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Apex Way,Apex Business Park, LS11 5LN, Leeds, 英国
- 0113 290 4000
4.4
優良
679件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bridget went above & beyond to help…
Bridget went above & beyond to help resolve the issue with my vehicle today - so appreciated! Fab service - thank you!!
2025年6月17日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Emily - Thank you for taking the time to leave us a 5-star review for your experience at Leeds Audi. We are delighted to hear that Bridget went above and beyond to help resolve the issue with your vehicle. It is our aim to provide exceptional service to all our customers, and we are glad that Bridget was able to assist you. We will make sure to pass on your kind words to her. Thank you for choosing Leeds Audi, and we hope to see you again soon. Best regards, Leeds Audi Team
Leeds audi sales
Dealt with Paul in sales. Wasn't pushy in any way. Answer my many questions and kept in contact throughout the process. Great service, thank you 😊
2025年5月14日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for your kind words Collette. We are delighted to hear that you had a positive experience with Paul in sales. Our team strives to provide exceptional service without being pushy, and we are glad that Paul was able to answer your questions and keep you informed throughout the process. We appreciate your support and hope to continue exceeding your expectations in the future. Thank you for choosing Leeds Audi.
Big Thank you to Simmy in Service Dept
I would like to say a big thank Simmy in Service Dept @ Leeds. He is so helpful and gets things sorted quickly and he customer service skills are outstanding. It’s always 5 star service and nothing is any trouble for him, he needs to be recognised for this please. Thank you for getting my car sorted 😊
2025年6月13日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Lisa Roberts, Thank you for taking the time to leave such a glowing review for Leeds Audi. We are delighted to hear that Simmy from our Service Department provided you with exceptional customer service. We are proud to have him as a part of our team and we will make sure to recognise his efforts. It is our goal to always provide 5-star service and we are glad that Simmy was able to quickly resolve any issues with your car. Thank you for choosing Leeds Audi and we look forward to seeing you again in the future. Best regards, Leeds Audi Team
Never used Audi before as I always buy…
Never used Audi before as I always buy vw, found a nice s3 black edition, made an enquiry and received a call back, the gentleman was a bit arrogant but that’s expected, he asked if I had a trade in and when I said yes he asked details and then claimed he needed to check if the car was still in stock, why would you call not knowing if you had a car in stock to sell? he clearly was not interested in the trade in and was away to probably check out the history on my car, he said he would call back once he check if they still had the car for sale, and shock horror he never called back! Well you have lost a sale potentially, and kept the reputation of A.A, arrogant Audi, very poor sales experience, would not recommend
2025年6月9日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Christopher Alexander, Thank you for taking the time to share your experience with us. We are disappointed to hear that your first encounter with Audi was not up to our usual standards. We apologise for any arrogance displayed by our representative and we assure you that this is not the level of service we strive to provide. We would like to assure you that we take all customer feedback seriously and we would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk to discuss your experience further. Thank you for bringing this to our attention. Sincerely, Leeds Audi
Buyers beware
Having negotiated a seemingly good price for a 74 plate Audi A4 Black Edition, I collected the vehicle, drove it home and unfortunately, it’s been downhill from there.
The morning following collection (and the first time I’d had the music off) I noticed an obvious squeak/creek from the steering wheel, only when turning right. A quick email to the salesman, who up to this point had been excellent, to say I’d book it in at my local Audi dealer (the vehicle is under Warranty and it was a distance sale) to see what the issue is and let him know. I don’t think I could have been more reasonable, just a day after purchase, even if I do say so myself….
In preparation for the appointment, I looked for the locking wheel nut key, in case the wheels needed to be removed, only to find it missing.
Following several phone calls and emails, across a few days, communication from the Sales team and the Dealership as a whole, was poor at best. Failed promises to return calls, days to reply to emails, and an apathetic attitude from management- just a snapshot of my experience.
The locking wheel nut key is due to be posted out to me. When- who knows.
I’ve since had the first appointment at my local Dealership. They’ve rebooked me in a couple of weeks time to have the car for a few days initially, as the steering column needs to be dropped- a fairly lengthy job just to diagnose, with whatever repair may follow. My inclination suggests this is why it wasn’t remedied by the technicians at Leeds Audi, prior to purchase.
Anyway, a lot of faff upcoming and sometime without the car, which is less than a year old from new, and fewer than 3 weeks old to me. Whilst you don’t expect too much to go wrong with a 74 plate given that it’s June 2025 and the mileage is at 10K, I am understanding that parts can fail and my car may well need a repair during the manufacturers Warranty period- that’s life. Where my sympathy towards this stops, is with the fact that the car was sold to me with the fault present- there’s simply no getting away from it. Sadly it’s one which could not have been missed unintentionally, given the obvious nature of it to even the untrained eye/ear. This begs the question, what else has been missed? I’m sure I’ll find out in the upcoming weeks.
In a difficult marketplace, where reputation and repeat custom are the principle foundations, it’s impossible for me to contemplate ever purchasing another vehicle from Leeds Audi, nor could I recommend you to anyone. You’ve failed to deliver on your promises in terms of the vehicle preparation, and the nonchalant approach to Aftersales care is bewildering.
I’m sure you’ll see this review comes with no mal-intent but is a true representation of my first experience with Leeds Audi.
Kind regards,
2025年5月20日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear NJD. Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you have encountered with your recent purchase from Leeds Audi. We apologise for any inconvenience caused and we understand your frustration. We would like to assure you that we take all feedback seriously and we are constantly striving to improve our services. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk to discuss your concerns further. We value your feedback and we hope to have the opportunity to make things right. Thank you for bringing this to our attention. Kind regards, Leeds Audi
The team are professional and friendly
The team are professional and friendly. They treat customers with care and respect. They create a relaxed atmosphere with no pressure selling. The products sell themselves!
Shout out to Maxine (the unsung hero), Simmy, Rebecca & Kenny!
2025年6月3日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for your glowing 5-star review, Angela! We are delighted to hear that our team at Leeds Audi provided you with a professional and friendly experience. We pride ourselves on treating our customers with care and respect, and it's wonderful to know that you felt this during your visit. Our team strives to create a relaxed atmosphere without any pressure selling, allowing our products to speak for themselves. We will be sure to pass on your kind words to Maxine, Simmy, Rebecca, and Kenny. Thank you for choosing Leeds Audi.
What a great experience
I would just like to say that although I had to make 2 visits to get my air conditioning fixed due to needing a part I must stress the hospitality I have received from Ellis (hope I have spelled this right 😁) each time I have visited has been the best I have ever known, what a pleasant experience I cannot thank you enough for accommodating my needs, the business hub was a godsend and allowed me to continue working whilst my car was being repaired, an office is an office and being looked after and checked on made me feel welcome and valued. I have a cool car now both inside and out….. it’s an Audi 👊 Thank you
2025年5月23日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Chris - Thank you for taking the time to leave us a 5-star review for your recent visit to Leeds Audi. We are delighted to hear that despite needing to make two visits for your air conditioning repair, you were impressed with the hospitality provided by Ellis. We are glad that our business hub was able to accommodate your needs and allow you to continue working while your car was being fixed. We are committed to providing a pleasant and welcoming experience for all our customers, and we are honoured to have you as a satisfied Audi owner. Thank you for choosing us. Best regards, Leeds Audi Team
Appalling Customer Service by Sales Team
After having spent a lot of money with this garage on an RS3, the third vehicle from this particular dealer I feel very let down. Having contacted them in regards possible extras added to the car which I wasn’t aware of at the time of purchase and having it affect my car insurance I was ignored and after getting no response I took it to a different member of the sales team who responded immediately, thank goodness. Then turns out having added my private number plate to the vehicle, they said they would sort all records apart from the DVLA and I need not worry, however, this was in fact not sorted. Again this was left down to myself to sort the service plan, warranty and breakdown cover, even the record with their own service department!! After having done all this after numerous phone calls I am now faced with-on your Audi UK record your name is spelt differently, we are unable to change this unless record unless you take your V5, passport and an additional form of ID to an Audi dealer. I can honestly say, nope I won’t be doing this, my name was correct on all the documents when I purchased the car and if somebody at Audi has input the information incorrectly into their system why is it down to me to travel about for them to rectify their mistake. I can honestly say this is the last time I will purchase an Audi and I am very disappointed with Sytner Audi Leeds. You have let yourselves down badly this time.
2025年2月21日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Tracy Astles - Thank you for taking the time to share your feedback with us. We are sorry to hear about your recent experience with our dealership. We pride ourselves on providing exceptional service to our customers and we apologise for any inconvenience caused. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk to discuss your concerns further. We value your feedback and would appreciate the opportunity to address any issues you may have. Thank you for bringing this to our attention and we hope to have the chance to make things right. Best regards, Sytner Audi Leeds
UNPROFESSIONAL. POOR SERVICE. CANT RESOLVE CAR FAULT.
Took my car in for a service on 4/12/24. forgot my wheel nut and caused a oil leak which hasn't been fixed even after having parts on back order since then.
Lost any trust I had with this place and any confidence in the work completed on my car. No one cares about getting back to you - I've had to repeatedly call to be told someone will call me. Car has been sat in their car park for over 2 weeks + still not repaired! Unbelievable that no one can fix this. AWFUL, I would recommend to avoid + save yourself the headache.
2025年1月15日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Muzammal Hussain, We are deeply sorry to hear about your recent experience at Leeds Audi. We apologise for any inconvenience caused and assure that we are working to resolve any outstanding issues. Our Head of Business has already been in touch with you and this case is most certainly a priority. Thank you for bringing this to our attention and we hope to have the chance to regain your trust in the future. Sincerely, Leeds Audi Team
Great dealership
Absolutely spot on service at this Leeds branch! Exactly how it should be! Keep it up guys!
2024年12月13日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for your kind words - Daniel. We are delighted to hear that you had a fantastic experience at our Leeds branch. Our team strives to provide top-notch service to all our customers, and we are glad to know that we have met your expectations. We will continue to maintain our high standards and ensure that every visit to our dealership is a pleasant one. Thank you for choosing Leeds Audi, and we look forward to welcoming you back in the future.
Very professional everything was…
Very professional everything was exactly as it should be we asked for the car to be ready before 3 and it was ready at 1 great
2024年11月15日
Sytner Group - Leeds Audi からの回答
Thank you for your positive review, C Hepper. We are delighted to hear that your experience at Leeds Audi was professional and met your expectations. Our team strives to provide excellent service and we are glad to have met your requested time for the car. Thank you for choosing Leeds Audi.
Absolutely brilliant service from…
Absolutely brilliant service from Richard, cannot find any fault. Really nice to deal with and not pushy at all and very informative, kept us up to date at all times. we will definitely be going back in the future. Loving my new Audi (never had one before)
2024年10月19日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you for taking the time to leave such a glowing review Miss Frenna. We are delighted to hear that you had a fantastic experience with Richard at Leeds Audi. Our team takes great pride in providing exceptional service and we are thrilled that you found Richard to be informative and not pushy. We are also pleased to hear that you are enjoying your new Audi, especially as it is your first one. We look forward to welcoming you back in the future. Thank you for choosing Leeds Audi.
Sytner Group - Leeds Audi からの回答
Thank you for taking the time to leave us a 5-star review JR! We are delighted to hear that you had a positive experience with our team at Leeds Audi. Our top priority is to provide excellent communication and service to all of our customers, and we are glad to know that we have met your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Leeds Audi.
Leeds Audi
Fast trak makes the process fairly quick. Had to get my car retested and my car was rebooked the next day after sorting the issues. Friendly staff.
2024年8月13日
Sytner Group - Leeds Audi からの回答
Thank you for taking the time to leave us a 5-star review Sarah! We're glad to hear that our Fast Trak service helped make the process quick and efficient for you. Our team is always happy to assist with any issues and we're pleased that we were able to rebook your car for the next day. We pride ourselves on providing friendly and helpful service, so it's great to know that you experienced this during your visit. We appreciate your feedback and hope to see you again soon at Leeds Audi.
Amazing.
I’ve bought 3 cars from Leeds Audi and they’ve all been amazing, the cars, the service and the efficiency never fail to amaze me. Will never buy from anywhere else
2024年8月1日
Sytner Group - Leeds Audi からの回答
Thank you for your kind words Miss Kienlen. We are delighted to hear that you have had such a positive experience with Leeds Audi and have chosen to purchase multiple cars from us. Our team takes great pride in providing exceptional service and top-quality vehicles to our customers. We appreciate your loyalty and look forward to continuing to exceed your expectations in the future. Thank you for choosing Leeds Audi.
Audi Q5 hybrid purchase
Mel Robinson was excellent in his dealings with my wife and I during our vehicle handover. Car was pristine and faultless. Even sent a video of the valeted car prior to collecting.
2024年7月25日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you Simon. We are delighted to hear that Mel provided you with excellent service during your vehicle handover. Our team takes great pride in ensuring that our customers receive a faultless and pristine car. We are also pleased to hear that you appreciated the video of the valeted car before collecting it. We hope you enjoy your new car and look forward to seeing you again at Leeds Audi.
Audi leeds are second to none when it…
Audi leeds are second to none when it comes to quality customer service
Each member of staff are welcoming and professional
*****
2024年7月23日
Sytner Group - Leeds Audi からの回答
Thank you for your glowing review, Mrs. Johnson! We are delighted to hear that you had a fantastic experience at Audi Leeds. Our team takes great pride in providing top-notch customer service and we are thrilled that you found each member of our staff to be welcoming and professional. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Audi Leeds.
First class service and attention.
First class service and attention. Very thorough examination of my car and rectified the faults reported.
2024年7月11日
Sytner Group - Leeds Audi からの回答
Thank you for taking the time to leave us a 5-star review, Mr Wrigglesworth. We are delighted to hear that you received first-class service and attention during your visit to Leeds Audi. We appreciate your feedback and look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Leeds Audi.
Audi positive experience
Everyghing about the visit starting with meet and greet. The coffee, the inspection vidio and the time it took to do the work.
Alex was excellent he explained what was going to happen, how long it was likely to take and kept me informed all the way through. Very Happy
2024年7月5日
Sytner Group - Leeds Audi からの回答
Thank you for your glowing review, Mr Woodham. We are delighted to hear that you had a positive experience at Leeds Audi. Our team takes great pride in providing exceptional service, from the moment you arrive to the completion of the work. We look forward to welcoming you back in the future.
The team have been very proactive in…
The team have been very proactive in calling me back about an issue with the sat nav update. We have come to an agreement to get this updated now which I was not expecting.
Mark the new sales manager called me to resolve the issue and offered me a deal for the update. I would certainly recommend this dealer and certainly speak to Mark.
2024年7月5日
Sytner Group - Leeds Audi からの回答
Thank you for your positive review, Mr Hewitt. We are delighted to hear that our team at Leeds Audi was able to proactively address your concerns regarding the sat nav update. We are committed to providing excellent customer service and we are glad that Mark was able to resolve the issue and offer you a satisfactory solution. We appreciate your recommendation and we look forward to serving you again in the future. Thank you for choosing Leeds Audi.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。