From my initial enquiry to the actual purchase of the vehicle everything went smoothly and met our expectations. Pritesh was very helpful in explaining all of the cars features and changing over our... もっと見る
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I had booked my service in with Audi, I was greeted with a warm welcome and was introduced to Riyaz, a walk smile and a fantastic attitude, Advised me on the process of the service gave me a reali... もっと見る
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by th... もっと見る
企業が回答しました
Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to dea... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
212 Narborough Road South, LE3 2LD, Braunstone, 英国
- 0116 242 1300
4.2
ほぼ満足
891件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Riyaz Patel was very helpful kept us…
Riyaz Patel was very helpful kept us informed about what was needed to repair the car in a difficult situation he was kind and understanding
Showed us and explained what had been done
Thank you Riyaz
2026年7月8日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Julie, Thank you very much for your kind words. We are delighted to hear that Riyaz was helpful, communicative, and understanding during a challenging situation. It’s great to know he took the time to explain the repairs clearly, making the process more reassuring for you. Your feedback is truly appreciated and motivates us to continue providing excellent customer service. We hope to assist you again in the future and wish you all the best with your Audi. Kind regards, Leicester Audi Team
My car was recovered to Leicester Audi…
My car was recovered to Leicester Audi after breaking down, as requested photos were taken and sent over within an hour of my car being delivered.
There were extensive diagnostic checks carried out to establish the problem and Matt kept us updated regularly throughout the entire time.
I cannot fault the customer service given by Matt and the service team.
2026年7月9日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you very much for your kind words and detailed feedback. We are delighted to hear that Matt and the service team provided clear communication and thorough diagnostic checks during your visit. It’s wonderful to know that you felt well-supported throughout the process. We strive to deliver excellent customer service, and your positive experience is truly appreciated. Please do not hesitate to get in touch if you require any further assistance in the future. Safe driving!
Service completed under service plan
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by the technician.
Friendly, helpful service agent who kept me informed throughout. Car was returned to me an hour late which was frustrating, but the service agent and service manager apologised for the delay.
2026年7月7日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Nigel, thank you for your detailed feedback. We are pleased to hear that you found the health check video comprehensive and the technician’s explanations clear. It’s great that our service agent kept you well informed throughout. We sincerely apologise for the delay in returning your car and understand how frustrating this must have been. Your kind recognition of the apologies from both the service agent and manager is much appreciated. We hope to continue providing you with excellent service in future visits.
Good service after a few wobbles recently...
Good service after a few wobbles recently but redeemed themselves. Riyaz in particular made sure that everything went smoothly this time.
2026年7月4日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Hi Darren, Thank you very much for your kind words and for recognising the efforts of Riyaz. We’re delighted to hear that your recent experience with us went smoothly and that we were able to redeem ourselves after previous wobbles. Your feedback is truly appreciated and serves as great encouragement to the whole team. We hope to continue providing the high standard of service you expect from Leicester Audi in the future. Best wishes, The Leicester Audi Team
Sytner Group - Leicester Audi からの回答
Hi Denise, Thank you ever so much for your kind words and for taking the time to leave us a five-star review. We're absolutely delighted to hear that you found our service to be 'just great'. It is always our aim to provide an excellent experience for all our customers, and your feedback truly means a lot to the whole team here at Leicester Audi. We very much look forward to welcoming you back in the future. Warm regards, The Leicester Audi Team
A5 boot strut assessment
Thanks Nas.
My 2022 A5 was in for assessment of boot strut failure. The assessment was completed punctually. All staff were polite, listening and responding to any personal requests made at drop off.
Awaiting response from Warranty Manager.
2026年6月25日
自発的なレビュー
Service department is shambolic
Service department is shambolic. I have had two reasons to visit and both times it’s money they’re interested and not customer service. I’ve been waiting 6 days for a return call re damaged incurred to my car whilst in Leicester service dept. Awful service - no recommendation from me sadly
2026年6月23日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Sharon, we are truly sorry to hear about your disappointing experience with our service department. We appreciate your feedback and understand how frustrating it must be to wait so long for a response regarding the damage to your car. Providing excellent customer service is important to us, and it is regrettable that we did not meet your expectations on this occasion. Thank you for bringing this to our attention. We sincerely apologise for any inconvenience caused.
Tom Price great salesman did everything…
Tom Price great salesman did everything asked for, Car turned out perfect, went through all details.
Very happy
2026年6月26日
自発的なレビュー
Reception staff were outstanding
I was in the dealership twice today and the reception staff were fantastic, particularly Fern. Because of the extremely warm weather she gave me water as I left the first time because she knew I was walking and on my return gave me an ice lolly and water.
All above and beyond.
Thank you
Patrick
2026年6月25日
自発的なレビュー
Wow service from Mr Riaz Patel
2026年5月21日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Mr Lakhi, thank you ever so much for your kind words and for recognising the excellent service provided by Mr Riaz Patel. We are delighted to hear that your experience with us was nothing short of outstanding. It is always our aim to offer a warm and professional service to all our customers. Your positive feedback truly means a great deal to the entire team here at Leicester Audi. We look forward to welcoming you back in the future. Kind regards, Leicester Audi Team
Very slick operation when I dropped my…
Very slick operation when I dropped my car off however to get my service booked in it took 4 phone calls over a week and I booked a waiting appointment as it was a first oil and filter change to be told the day before Watling appointment mints are 4 hours, 10 % of a working week which I find strange. The service advisor was very professional and courteous
2026年6月18日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Jonathan, thank you for sharing your experience. We are pleased to hear you found our operation slick and our service advisor professional and courteous. However, we apologise for the difficulty you encountered when booking your service and for any inconvenience caused by the waiting time. We appreciate your feedback as it helps us understand where improvements can be made. Your comments are valued, and we hope to provide a smoother experience in the future. Kind regards, Leicester Audi.
Mr Bindra
Mr. Kuldip Bhele was such a helpful, pleasant and professional person to deal with at Leicester Audi. It was a stress free experience and I would recommend the honesty of the staff and they helped to resolve my issue as best they could.
2026年6月15日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Mr Bindra, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Mr Bhele provided you with helpful, pleasant, and professional service, making your visit stress free. Your recommendation means a great deal to us, and we are pleased that our team’s honesty and dedication helped resolve your issue to your satisfaction. We truly appreciate your support and look forward to welcoming you again in the future. Kind regards, Leicester Audi Team
The Website is an absolute nightmare
The Website is an absolute nightmare! Impossible to get through to customer service or anyone human..it used to be the best dealership but since the new system they are using I can honestly say I'm glad I won't have to use it again!
However the service assistant ..Donald..who I dealt with was first class pleasant and friendly.
2026年6月17日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Eileen, thank you for sharing your feedback. We sincerely apologise for the difficulties you experienced with our website and customer service accessibility. It is disappointing to hear that the new system has caused frustration, especially as we strive to maintain the high standards our customers expect. We are, however, pleased to know that Donald provided you with first-class, friendly service. Your comments are valued, and we appreciate you recognising his efforts despite the challenges you faced.
Sorely dissappointing.
Extremely disappointing experience with Leicester Audi.
I purchased an Audi A1 from this dealership around 21 months ago and have had ongoing issues ever since. The vehicle had an engine warning light present at handover, which I raised immediately. Instead of the issue being properly investigated, I was given an explanation that did not make sense, Omar told me that the issue was with my 'sun visor' - a part of the interior that is not connected to the engine at all, and the car later suffered a turbocharger failure. I did not receive any information on what had actually happened to my car and so I felt that I was also being kept in the car - I also emailed Omar for the reports on my car etc. - which he ignored. With what I assumed was turbocharger failure, Omar drove the car when I took it in and told me that ' there is nothing wrong with it and it drives exactly as I expect it to' despite him not being a technician and the vehicle not being able to go over 25mph.
After the vehicle was repaired, it was returned to me incorrectly and went into limp mode, meaning the original repair had not been completed properly.
More recently, the issues have continued. Both keys have snapped and fallen apart through normal use, an issue I have been made aware is common as this has also happened to two of my colleagues, a front sensor is hanging loose which has disabled important Audi Pre-Sense and distance warning safety features, and I have still not received a parcel shelf despite chasing this for months.
The biggest disappointment has been the lack of communication and ownership. I have repeatedly been ignored by Omar and members of staff when trying to get answers to ongoing issues. Emails have gone unanswered, and I have often been left without clear information or reassurance.
After submitting a formal complaint, I received no acknowledgement or reassurance from the dealership. I then had to follow up myself simply to confirm that my complaint had even been received.
Omar eventually contacted me after I chased this, however the purpose of the call appeared to be only to tell me that the matter was “above his pay grade” and that he would not be dealing with it. I was not asking him to resolve the complaint personally — I was simply trying to obtain confirmation that it had been acknowledged and escalated appropriately.
Despite following up, my formal complaint still has not been answered at all and I have had to send another email just asking to be acknowledged.
I previously worked in the motor trade and understand that issues can happen, but the difference is how they are handled. Unfortunately, my experience has been repeated faults, poor communication, and feeling like I have had to fight for basic customer service.
I expected a much higher standard of care from an Audi main dealer, and just a brand as big as Audi. Based on my experience, I would not recommend Leicester Audi.
2026年6月18日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Mollie, we are truly sorry to hear about your disappointing experience with Leicester Audi and the issues you have faced. This is not the standard of service we aim to provide. I know you are in contact with our Head of Business, who in in communication regarding a resolution to these issues. Kind regards, Leicester Audi Team
Excellent service from Tom in sales and…
Excellent service from Tom in sales and Sam in the parts department. They have both used their best endeavours to resolve the issues of a car being sold to us with a missing tool kit. We would have no hesitation in recommending them and the Sytner group to anyone that wanted to purchase a good quality vehicle
2026年6月17日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Kevin, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom and Sam provided excellent service and were able to assist you effectively regarding the missing tool kit. Your recommendation means a great deal to us and the entire Sytner group. We truly appreciate your support and look forward to welcoming you again in the future. Best wishes, Leicester Audi Team
Top customer service
Recently bought a used Audi Q4, could not fault the service!
Kacper was brilliant throughout – great communication, friendly, and really easy to deal with. Had a small issue with a charger, but Kacper got it sorted with no hassle.
He was also great with my son when we came to collect the car, which was a nice touch.
Really happy with the car and the service. Thanks Kacper – top notch customer service!
2026年5月30日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you Steve, for your fantastic review. We’re delighted to hear that Kacper provided such excellent service and made the whole process straightforward and enjoyable. It’s great to know he was able to resolve the charger issue quickly and that your son felt welcome when you collected the car. We truly appreciate your kind words and are thrilled you’re happy with both the Audi Q4 and the service you received. Thanks again for choosing Leicester Audi and for sharing your experience.
Samya Akhtar thank you for your…
Samya Akhtar thank you for your splendid service. You went above and beyond and I appreciate it.
2026年6月10日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you very much for your kind words, Summya. We are delighted to hear that Samya Akhtar provided you with such splendid service and went above and beyond your expectations. It is always our aim to ensure every customer feels valued and well cared for. Your appreciation means a great deal to us and to Samya personally. We look forward to welcoming you back to Leicester Audi in the future and hope to continue delivering the high standard of service you experienced.
As usual everything sorted very quickly…
As usual everything sorted very quickly and very helpful thank you
2026年6月5日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Craig, thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that everything was sorted quickly and that you found our team helpful. It’s always our aim to provide a smooth and efficient service for all our customers. Your continued support means a great deal to us, and we look forward to assisting you again in the future. Best wishes, The Leicester Audi Team
Matt was very helpful
Although service was taking longer than usual, Matt was very helpful in resolving the issue with effectively through factory communication. Thank you
2026年6月4日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Barrack, thank you very much for your kind words and for taking the time to share your experience. We appreciate your understanding regarding the longer service time and are pleased to hear that Matt was able to assist you effectively through factory communication. It’s always our aim to provide helpful and efficient support, and your feedback is truly valued. We look forward to welcoming you back to Leicester Audi in the future. Best regards, The Leicester Audi Team
Too many staff too many texts
Too many staff too many texts, too many offers on other services on the day. Pushy sales people. Needless waiting to pay, insisting you are dealt with by the same person throughout your service.
Audi always let themselves down by pestering and pushing
2026年6月4日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you for your honest feedback. We apologise that your experience did not meet the high standards we strive for, particularly regarding the number of staff, communications, and waiting times. We appreciate your comments about the service approach and understand how this may have felt overwhelming. We would like to invite you to contact our Ben Vaughan at benvaughan@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we value the opportunity to listen.
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