Sytner Group - Maranello Maserati Ascot レビュー 

132
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TrustScore 5段階評価の4.5

4.6

High Street, SL5 7HP Ascot, Berkshire, GB

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5つ星のうち1の評価

I Don't understand the fuss they are trying to achieve maranello maserati service department in egham ANANTHONY CLARK need to learn how to speak to customer without interrupting & listen rothe... もっと見る

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5つ星のうち5の評価

The team at the dealer were exceptional, particularly Adrian and Paul and Neil. I was happy with everything from Start to finish.

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5つ星のうち5の評価

We bought a used Maserati Levante and the experience was first class. From our initial meeting with Lisa Jackson, the whole process was a pleasure. We were treated so well and the service was impecc... もっと見る

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5つ星のうち5の評価

I recently purchased a Maserati Grecale, and I cannot speak highly enough of the exceptional service I received from Lisa Jackson. From start to finish, Lisa was absolutely outstanding. Her p... もっと見る

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企業情報

  1. カーディーラー
  2. ・
  3. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

132件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(132)

過去12か月のレビュー数: 12,899件

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5つ星のうち5の評価

I first met Ray 4 years ago in…

I first met Ray 4 years ago in connection with the possibility of purchasing a Levante, and had a test drive. As circumstances changed, I finally seriously considered a change this month, June 2021, and again made contact with Ray. We had another test drive and I decided to purchase a Levante. Ray was excellent to deal with, was not high pressure and the delivery process was carried out and completed in a very professional way.

2021年6月10日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Mr Sewell for your 5 star review and comments. We appreciate your feedback and thank you for highlighting Ray, I will be sharing with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

5つ星のうち5の評価

A refreshing change

We found the whole experience a refreshing change from other similar Car Dealerships. Being some distance from a Maserati Dealership I had concerns about living with any purchase but these fears were allayed after an initial conversation with the Service Dept & then subsequently the Sales Team. We thought that the Sales approach was friendly, frank & honest without any pretentious overtones. Our thanks to Adrian & Paul in Sales for the service we received with their time & effort in guiding us throughout the purchase.
I am very pleased with my new Maserati !

2021年6月8日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you for your 5 star review and comments. We appreciate your feedback and thank you for highlighting both Adrian and our Service Department, I will be sharing with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

5つ星のうち5の評価

Maranello were a pleasure to deal…

Maranello were a pleasure to deal with......polite, professional and the best bit was that they were fun too !!
Nothing was too much trouble for Lisa who was a joy !
If only all car purchases could be like this :)

2021年6月1日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Julia, Thank you so much for the kind comments about Lisa and the team! We hope you are enjoying your beautiful car and look forward to seeing you again soon. Team Maranello Maserati

5つ星のうち5の評価

A great experience through Maranello - thank you

I can highly recommend Maranello. I’ve just bought a car through them and I have to say the service was excellent from the first phone call, to visiting the showroom for a test drive and collecting my new car. The whole process was an enjoyable experience rather than just a car purchase. They went above and beyond. A very welcoming environment and warm service. I’d like to add that Adrian Jones was outstanding.

2021年5月14日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Alz, Thank you for your 5 star review and comments. We appreciate your feedback and thank you for highlighting Adrian, I will be sharing with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

5つ星のうち5の評価

Above & beyond

Above & beyond!
Excellent service from the minute I contacted the garage till the final pick up and even after. Adrian went absolutely the extra mile as I went to look for a Levante and wanted to trade in my absolutely fantastic Ghibli.
Adrian was over the moon seeing my car and the deal was done really perfectly and most of all really fair (and better then their closest competitor)
Even after the sales he helped me really well with managing my new private plates, all as a free service, even making the plates & sending them. What more do you wish for!
Customer for life! Thank you Adrian, thank you Maranello Maserati.

2021年4月29日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Ray, Thank you for your 5 star review and comments. We appreciate your feedback and it will be discussed with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

5つ星のうち5の評価

such a welcoming garage and the staff…

such a welcoming garage and the staff soo helpful and made me so relaxed. the service was amazing and could not be more helpful. handover was smooth and great fun
my salesperson lisa was fantastic , both professional and friendly and as this is my first maserati she made the whole experience brilliant

2021年4月26日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Sarah, Thank you for your 5 star review and comments. We appreciate your feedback and it will be discussed with the rest of the team. Kind Regards, Paul Eaton - Maserati Manager

5つ星のうち5の評価

Fab Transaction

Lisa the Sales Specialist, was very knowledgeable about the car l wanted. She gave me all the relevant information and after my decision was made, found an exact fit for my needs. On the day of purchase, everyone at the showroom was very kind and patient, answering all my technical questions as though they were trained mechanics! All in all, a fantastic experience!

2021年4月8日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Marilyn, Thank you for your 5 star review and comments. We appreciate your feedback and it will be discussed with the rest of the team. Kind Regards Howard Rose Managing Director

5つ星のうち5の評価

Perfecto

First class service all round from initial contact to collection of our Maserati
after sales follow up communication excellent
this is our second car purchase from Marenello and will certainly be back again

2021年2月18日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Angela, Thank you for your 5 star review and comments. I will ensure the rest of my team receive a copy of your feedback as I am sure they will be just as delighted to read this. Kind Regards Howard Rose Managing Director

5つ星のうち5の評価

Excellent service

Excellent service
I dealt with Adrian who was 1st class

2021年1月18日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Mr Ward, Thank you for your feedback and comments about Adrian. I will ensure he receives a copy of your feedback. Kind Regards Howard Rose Managing Director

5つ星のうち5の評価

Mark sold me a Lavante

Mark sold me a Lavante. I have had my eye on this car for about 3 years. It is just what I wanted and outbeats my expectation as a car - could not be prouder to own her.
Mark did a great job to explain everything, give me all the finance options and did a good deal with me (with the support of his manager)
On the day of picking her up, Mark did a great job in a helping me surprise my daughter with a big reveal. It was great fun and very special - thanks guys!!!

2020年11月3日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Miss Philpot for your for 5 star rating and fabulous comments, your feedback is really appreciated. I will certainly pass on your comments with my thanks to Mark and the team. Kind regards, Paul Eaton - Maserati Manager

5つ星のうち5の評価

My whole experience from beginning to…was the best

My whole experience from beginning to end was simply the best.
The team took my brief and translated it into the perfect vehicle for me in both style and performance.They are the consummate professionals with passion for their brand.
I will recommend Maranello Maserati Egham to anyone.

2020年10月28日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Afternoon Sue, thank you for 5 star rating and fabulous comments, your feedback is really appreciated. I will certainly pass on your comments with my thanks to the team. Have a great weekend. Regards Howard Managing Director - Maranello

5つ星のうち5の評価

Right from the start i was given…

Right from the start i was given excellent service from Adrian. His part exchange price didnt quite match up so i sold to another company.

His hand over of the car at the Edinburgh showroom was great and i couldnt fault him in any way at all.

Faultless so lets hope the Maserati lives up to this as well.

2020年10月12日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Mr McGhee for your 5 star rating, it is really appreciated and I will make sure I share the feedback with Adrian and the team. Kind regards Paul Eaton - Sales Manager - Maranello

5つ星のうち5の評価

Probably the best car dealership I have…

Probably the best car dealership I have ever visited. Made to feel welcome from the start. The sales team are very patient and spend a lot of time with you, making you feel at ease and understanding any concerns. Nothing was too much trouble, very professional and they remain in contact after purchase. Have recommended this car dealership to other friends based on this outstanding quality of service. Would definitely purchase future cars from them.

2020年9月14日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you for your 5 star rating, I really appreciate your comments and commitment to a future purchase! I will share with Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

5つ星のうち5の評価

Dear Sytner Group,

Dear Sytner Group,
The experience of buying our Maserati Levante with Maranello group Egham was a seamless process. Salesperson Mr. Ray Francis is an outstanding sales person who cares of customer needs and simultaneously giving advise to cater for customer needs and demand. He was equally supported by Paul Eaton, who is an amazing person with a niche to understand customer requirements with genuine support towards the best deal they could offer that moment.
Overall we have to say we had a FIVE STAR experience and very satisfied customers.
Highly recommended.
Many Thanks
Kind rgds
Rajdeep

2020年8月31日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Mr Trivedi for your 5 star rating, I really appreciate your generous comments and will share with Ray and Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

5つ星のうち5の評価

Great all round experience

Post retirement, having enjoyed premium company cars (usually German!) for more years than I care to remember, this was my first experience with Maserati. The Maranello team, with Mark Parsons on 'point' as sales lead, where always very professional, attentive, understanding and fun to deal with. They made the whole process seamless and hassle free - many thanks, guys.

2020年8月21日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Mr Broome for your 5 star rating, I really appreciate you comments and will share with Mark and Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

5つ星のうち5の評価

Lisa Slater was exceptional

Lisa Slater was exceptional. The whole process was handled extremely professionally and cannot thank her enough.

2020年8月18日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Mr Cannell for your 5 star rating, I really appreciate you comments and will share with Lisa and Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

5つ星のうち5の評価

Super Smooth Experience

Excellent Experience. Working with Lisa to select and purchase a new car was a super smooth process.

2020年7月21日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Mr Brewerton for your 5 star rating, I really appreciate you comments and will share with Lisa and Team Maranello. Kind regards, Paul Eaton - Maserati Sales Manager

5つ星のうち5の評価

A wonderful experience from start to…

A wonderful experience from start to finish. Ray Francis looked after my family and I - I can safely say the treatment was 7 star! Without Ray's expertise and friendliness I doubt we would have purchased the car that we did. Amazing!!!

2020年7月14日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Mr Armstrong for your 5 star (7star!) review, we really appreciate your super comments and will share with Ray and Team Maranello. Many thanks, Paul Eaton - Maserati Manager

5つ星のうち5の評価

A wonderful and friendly service

A wonderful and friendly service
Helpful and positive advice

2020年7月8日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Mr Dhaliwal for your 5 star review, we really appreciate your comments and will share with Ray and Team Maranello. Many thanks, Paul Eaton - Maserati Manager

5つ星のうち5の評価

Resolutely Professional

Resolutely Professional
From my first email through to the purchase of my car, I was treated really well and my business appreciated. It was simple and honest engagement.

2020年7月3日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Paddy for your 5 star review, we really appreciate your comments and will share with Ray and Team Maranello. Many thanks, Paul Eaton - Maserati Manager

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