I can't thank Isobel at the Nottingham branch enough, she went above and beyond to make sure the problem I had with my car was sorted much quicker than I could've expected.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an ab... もっと見る
Left my car with the bodyshop for some paintwork and had it returned the same day. Extremely smooth process. The department as a whole was outstanding, keeping me informed and managing expectations. C... もっと見る
企業が回答しました
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer moto... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, 英国
- 0115 988 2820
4.6
優良
880件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Dealt well with by Roger and Shaz
2025年10月25日
Vernon was really helpful
Vernon was really helpful. He helped me in less than 10 minutes. Really grateful for his help
2025年10月25日
自発的なレビュー
Vehicle in for MOT and Aircon Re-gass
I booked my vehicle in for an Aircon re-gas and MOT recently. This was booked well in advance as I had requested a courtesy car. The vehicle was dropped off early in the morning and I was told the last collection time was 17:45. I had not received any communication during the day and following the progress on the online system, it still showed as car waiting to go into the workshop by 16:00. As it takes me 45 mins to get to the dealership during rush hour, I decided to drive to the dealership for 17:30 just before the cut off. I received the health check video at 17:00pm and arrived at the dealership shortly after. I waited until 17:50 when the vehicle was finally released to me. I asked to confirm the vehicle had been MOT'd, which took around 10 extra mins to check before being told the vehicle had passed its MOT. I then received a call the following day to say the MOT had in fact not been carried out and although they had tried, the emissions software wasn't working (vehicle is electric). Giving the benefit of the doubt, I booked the vehicle back in for a re-MOT the following week as a waiting appointment. From my understanding an MOT takes around an hour, plus some time for moving the cars around etc which I understand. After handing over the keys at 10:50 (appointment was 10:55) I waited patiently. Health check video received at 12:34. The waiting appointment took around 3 hours before the keys were handed back to me ready to depart. During both visits the reception staff were excellent, very attentive and well mannered. I believe this could have been handled better and expectations managed better.
2025年10月16日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Very professional and timely service
My car was in for a routine oil change as a waiting appointment which along with a clean was carried out in a timely manner. The waiting area is very comfortable with coffee available. I was kept informed of the progress of the service via the app. Staff very professional and friendly.
2025年10月6日
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Roger. We really appreciate taking time out of your day to complete a review and provide your feedback. Even more pleasing is to read that you had a professional and timely experience at Nottingham Audi. Thank you again, and we look forward to welcoming you back for any future Audi motoring needs.
Great service
All of the staff were warm, helpful and polite.
Cameron helped me navigate my new car purchase with ease, all my questions answered and no pushiness or assuming I wasn't the decision maker (which has happened before).
Great service.
2025年10月7日
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Joanna. We are delighted to hear that you had a positive experience at Nottingham Audi. Our team takes great pride in providing warm, helpful, and polite service to all our customers. We are glad that Cameron was able to assist you in your new car purchase without any pushiness or assumptions. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Nottingham Audi.
Friendly team with great service
Made to feel welcome and kept informed throughout. Mechanic came to talk me through what needed doing and gave me options. No hard sell to get the work done there.
2025年10月7日
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave us a 5-star review, j binney. We are delighted to hear that you felt welcomed and informed throughout your experience at Nottingham Audi. Our team takes pride in providing excellent customer service and we are glad that our mechanic was able to explain the necessary repairs and offer options without pressuring you. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Polite professional staff that listen…
Polite professional staff that listen to requirements and have the knowledge to answer questions
No rushing you and no feeling that I was being pressured into anything I wasn’t happy with
2025年10月7日
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Sarah. We are delighted to hear that our staff at Nottingham Audi were able to provide you with a polite and professional experience. Our team takes pride in listening to our customers' requirements and providing knowledgeable answers to any questions. We understand the importance of not rushing our customers and never pressuring them into anything they are not comfortable with. Thank you for choosing Nottingham Audi and we hope to see you again in the future.
Good experience
Good experience. Efficient. Good communication. Enjoyed complimentary coffee too.
2025年10月4日
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Miss Rekhraj. We are delighted to hear that you had a good experience at Nottingham Audi. Our team takes pride in providing efficient and effective service to our customers. We are glad that our communication met your expectations and that you enjoyed our complimentary coffee. It was our pleasure to have you as our guest. We hope to see you again soon and continue to provide you with the highest level of service. Thank you for choosing Nottingham Audi.
Very helpful advice & good…
Very helpful advice & good communication. Thank you to Callum at Nottingham Audi
2025年10月2日
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Richard. We are delighted to hear that you had a positive experience at Nottingham Audi. Our team takes great pride in providing helpful advice and maintaining good communication with our customers. We will make sure to pass on your appreciation to Callum. We hope to see you again in the future for all your Audi needs. Thank you for choosing Nottingham Audi.
First class personal service
First class personal service from purchase all the way through to part exchange and driving my new vehicle away. Honestly, it simply could not have been better. Best new car hand over I have ever experienced. Professional and knowledgeable staff.
2025年9月23日
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review, Yvonne. We are delighted to hear that you had a positive experience with us at Nottingham Audi. Our team takes great pride in providing our customers with professional and knowledgeable service, from the moment of purchase to driving away in your new vehicle. We are thrilled that you found our new car handover to be the best you have ever experienced. Thank you for choosing Nottingham Audi and we look forward to serving you again in the future.
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing 5-star review, Sharon. We appreciate your support and look forward to welcoming you back to Nottingham Audi in the future.
Heather and a Great Nottingham Saudi Team
Heather was great with the Audi Tram at Nottingham.
In my desperation to sort out the many issues I was having with my RSQ8 and the Derby Audi dealership denying there were problem, including a well known alternator issue.
Heather and the Team at Nottingham got everything sorted for me.
Their determination to sort things out 100% to give me my car back working was a complete contracts to the Derby branches excuse after excuse and unwillingness to find the root cause. Derby even missed a spilt inlet pipe which the Nottigham engineers spotted immediately.
I have my RSQ8 back working and I have my smile back as well.
My thanks again to Heather and Nottingham Audi. I will not be going anywhere else for a true service !!
All the best Justin
2025年9月5日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Mr. Fellows, Thank you for taking the time to leave such a positive review for Nottingham Audi. We are delighted to hear that Heather and our team were able to provide you with exceptional service and resolve the issues you were facing with your RSQ8. We pride ourselves on our determination to find the root cause of any problems and ensure that our customers leave with a smile on their face. We are honoured to have earned your trust and look forward to serving you in the future. Best regards, Nottingham Audi Team
Amazing customer service!!
We were welcomed as soon as we walked through the door!! James was amazing and made a lot of effort to make it special for me, and to make sure I walked through the door with my dream car!! Hugely recommend, the customer service was great☺️ Audi- Nottingham
2025年9月25日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing 5-star review! We are delighted to hear that you had a fantastic experience at Nottingham Audi. Our team takes great pride in providing exceptional customer service and we are thrilled that James went above and beyond to make your visit special. We are honoured to have helped you find your dream car and we hope to continue exceeding your expectations in the future. Thank you for choosing Audi Nottingham.
Vernon at Audi Nottingham was extremely…
Vernon at Audi Nottingham was extremely helpful. I would totally recommend him to anyone who wishes to purchase a car.
2025年9月26日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review, Alan. We are delighted to hear that Vernon at Nottingham Audi provided you with exceptional service. We appreciate your support and look forward to assisting you with any future car purchases. Thank you for choosing Nottingham Audi.
Excellent customer care experience
Excellent customer care and service provided to us in our purchase of our new vehicle. Very professional advice and help received regarding dealing with our requirements and specifications regarding our new vehicle. To this end they went the extra mile to secure us the vehicle we requested - overall a great experience.
2025年9月20日
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave us a 5-star review, Trevor. Our team takes great pride in providing professional and attentive customer care, and we are pleased to know that we were able to meet your requirements and specifications for your new vehicle. Going the extra mile for our customers is what we strive for, and we are glad that it made a positive impact on your experience. Thank you for choosing Nottingham Audi.
Sytner Group - Nottingham Audi からの回答
Dear Mr Mantle, Thank you for taking the time to leave us a review for your experience at Nottingham Audi. We are delighted to hear that we were able to deliver exactly what was agreed upon. Thank you for choosing Nottingham Audi and we look forward to serving you again in the future. Best regards, Nottingham Audi Team
Purchase of a car from Audi Nottingham
How pleasant it was to deal with such a charming and knowledgeable salesman who did his very best that the car would suit us perfectly. We would have no hesitation in recommending Cameron Watson to any potential customer.
2025年8月27日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Belinda. We are delighted to hear that you had a pleasant experience with our salesman, Cameron Watson. It is our aim to provide our customers with knowledgeable and charming service, and we are glad that Cameron was able to assist you in finding the perfect car. We appreciate your recommendation and hope to see you again in the future. Thank you for choosing Nottingham Audi.
Car came back with a part missing
Car came back with a part missing. Communication terrible following up. Promised call backs not delivered
2025年9月13日
Sytner Group - Nottingham Audi からの回答
Hi Ben, We are sorry to hear about your experience with us at Nottingham Audi. We apologise for the inconvenience caused by the missing part and the poor communication you received. We realise how important it is to keep our customers informed and we honour our promises to follow up promptly. We would like to invite you to contact our Head of Aftersales, Billy Hobbs at billyhobbs@sytner.co.uk, to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Best regards, Nottingham Audi Team
Everything I wanted regarding service…
Everything I wanted regarding service and MOT was done to satisfaction. I was treated with courtesy and respect by the staff.
2025年9月9日
Sytner Group - Nottingham Audi からの回答
Thank you Mr Williams for taking the time to leave us a review. We are delighted to hear that you were satisfied with the service and MOT provided by our team at Nottingham Audi. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave us a 5-star review, A Solomonsz. We are delighted to hear that you were satisfied with the service provided by Nottingham Audi. Our team takes great pride in delivering high-quality service to our customers, and we are glad to hear that this was reflected in your experience. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Nottingham Audi.
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