All the team at Porsche Centre Glasgow were excellent from the moment my wife and I walked through the doors to look at the cars. We were made to feel incredibly welcome and were treated with the... もっと見る
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The necessary work was carried out to perfection, as agreed and on time Communication and service from Laura of the Service Department and Aidan and Ryan of the Workshop/Bodyshop was excellent Aga... もっと見る
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Waited in showroom for fault to be repaired,got car back 10mins after leaving showroom fault came back Total off 4.5hrs today to get to garage and back home(time off work)will need to arrange for an... もっと見る
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I recently took my car to Porsche Centre Glasgow for its MOT and received excellent customer service throughout. Laura McMahon looked after me and made the whole process seamless and efficient. Ever... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
9 Rocep Way,Braehead, PA4 8XT, Renfrew, 英国
- 0141 237 1897
4.6
優良
170件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Sytner Group - Porsche Centre Glasgow からの回答
Thank you, Alan, for your kind review. We're delighted to hear that you found Laura and the team helpful, friendly, and accommodating. Providing excellent service is always our goal, and your feedback means a great deal to us. We look forward to welcoming you again soon.
Exceptional Customer Service
Exceptional customer service at Porsche Centre Glasgow. Our Service Consultant, Allan, went above and beyond to make the process transparent and seamless. Always welcoming and keen to give the best customer experience.
2026年6月5日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Morning Deborah. Thank you for your five star review and for your lovely comments. We will be sure to congratulate Allan on the service he has provided & look forward to welcoming you into the centre again sometime soon. Best regards, Porsche Centre Glasgow.
From the first phone call to delivery .
From the first phone call to delivery .
everything was excellent .
Kim was very help full and dealing with Mark the manager was fair for us both .
2026年5月22日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Thank you for your five star review Tom & for your lovely comments which are greatly appreciated. Thank you for your valued business and we look forward to seeing you in the centre again soon. Best regards, Porsche Centre Glasgow.
Very helpful and prompt service
2026年4月23日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Thank you Richard for your kind words! We’re really glad you had a great experience and appreciate you taking the time to share your feedback. We look forward to seeing you again soon.
Fabulous service
Amazing service from Ryan in the service dept. getting my car MOTd for me at short notice and avoiding an issuing with my car tax. Always made to feel very welcome in the showroom as well. Highly recommended.
2026年4月21日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Good evening Anthony. Thank you for taking the time to share such positive feedback. We are delighted to hear about the excellent service you received from Ryan and that he was able to assist at short notice with your MOT, helping to avoid any inconvenience. It’s also great to know you were made to feel welcome in the showroom, as this is something we place great importance on. Your recommendation is truly appreciated, and we will be sure to pass your kind comments on to Ryan and the wider team. Best regards, Porsche Centre Glasgow.
Car returned dirty.
The team were very good to deal with and very friendly. But, the car came back to me with another fault. I had two new tyres fitted and the wheels were covered in white lubricant. I do not expect to get a dirty car back from Porsche no matter what the car was in the service department for. I then went and got a puncture repair from a garage we use in Johnstone. Guess what the wheel was spotless once fitted.
2026年4月20日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Good morning Robert. Thank you for taking the time to share your feedback. I’m pleased to hear that you found our team friendly and good to deal with, however I’m sorry that the condition of the vehicle on return fell short of your expectations. Regardless of the work carried out, a Porsche should always be returned in a clean and presentable condition, and I apologise that this was not the case on this occasion. Your comments are fully understood. A member of our management team will be in touch to apologise in person and to ensure the matter is resolved to your satisfaction. Thank you again for bringing this to our attention. Best regards, Porsche Centre Glasgow.
Great service from Charlie and the team…
Great service from Charlie and the team . Very well looked after from the start to the end .
2026年4月17日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Hi Nick, Thank you for your kind review. We’re delighted to hear that Charlie and the team looked after you so well from start to finish. Providing a seamless and attentive experience is always our goal, so it’s great to know we delivered that for you. We truly appreciate your feedback and look forward to welcoming you back again soon. Best regards, Porsche Centre Glasgow
Fantastic service
My vehicle needed a replacement headlight which was throwing up several issues that were spoiling my driving experience. My service Advisor Toni, helped me to navigate the repair process from diagnosis to completion with complete professionalism. When the vehicle was returned I had concerns about a particular setting, but this was quickly and efficiently resolved by the Toni and the technicians who reacted quickly and professionally to my query. This is exactly how a vehicle repair should be processed. Fantastic Service
2026年4月16日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Hi Steve, Thank you for taking the time to share your experience with us. We’re delighted to hear that Toni was able to support you throughout the process and ensure everything was handled smoothly from diagnosis through to completion. It’s especially great to know that your follow-up concern was resolved quickly and efficiently by the team. Providing a seamless and professional service is exactly what we strive for, so your feedback means a lot to us. We look forward to welcoming you back in the future. Kind regards, Porsche Centre Glasgow
Excellent service experience.
I was made to feel welcome immediately upon arrival and the Service Agent, Robyn Dodds was very attentive throughout the day. She kept me informed and listened to what I had to say.
2026年4月9日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Hi Charles, Thank you for taking the time to share your experience with us. We’re delighted to hear that you felt welcome from the moment you arrived and that Robyn provided attentive and informative service throughout your visit. I’ll be sure to pass on your kind words to Robyn, she’ll be thrilled to hear your feedback. We truly appreciate your support and look forward to welcoming you back again in the future. Kind regards, Porsche Centre Glasgow Team
Robyn was very organised and kept me…
Robyn was very organised and kept me informed of progress.
2026年4月10日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Hi Alan, Thank you for taking the time to leave your feedback. We’re delighted to hear that Robyn kept you well informed and provided such an organised experience. We really appreciate your kind words and look forward to welcoming you back to Porsche Centre Glasgow in the future. Best regards, The Porsche Centre Glasgow Team
Poor experience, time and time again
Shockingly poor experience with Porsche Centre Glasgow (Sytner) — and not for the first time.
They can’t even be bothered to respond to emails to book a car in. I was chasing for weeks just to arrange a basic service, with messages ignored and no sense of urgency whatsoever.
From there, it only got worse.
I was told the service and bodywork repair would take 4–5 days and be completed in one visit with a loan car. In reality:
The car was returned over a week late
The final bill was significantly higher than quoted
After paying well over £6,000, the main issue (bodywork) hasn’t even been fixed
Collection summed it up perfectly; close to an hour wait, then zero handover, and no accountability.
Communication throughout has been dreadful, despite me raising concerns about this previously. I’ve again contacted them today via WhatsApp and email, but based on past experience I’m not expecting much.
This isn’t a one-off — it’s a pattern of poor service, poor communication, and a complete lack of care.
Genuinely one of the worst customer experiences I’ve had, and completely unacceptable for a brand like Porsche.
2026年4月11日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Good morning Matthew. Thank you for taking the time to share your feedback, and I’m genuinely sorry to read about your experience with Porsche Centre Glasgow. What you describe - particularly around communication, delays, accuracy of information, and the standard of handover - is clearly well below the level of service we expect to deliver. We recognise how frustrating it is when expectations are not met, especially after significant time and cost investment, and I appreciate you highlighting that this is not a first-time concern. That is something we take very seriously. This feedback has been shared with the senior management team so the issues raised can be reviewed properly. We would very much welcome the opportunity to understand the specifics of your experience in more detail and address the outstanding concerns directly. If you’re willing, please contact us via the centre and ask for our Aftersales Manager. We will also try to reach you by telephone or email & do our very upmost to resolve. Thank you again for bringing this to our attention & sincerest apologies. Best regards, Porsche Centre Glasgow.
I had an outstanding experience with Allan Robertson
I had an outstanding experience with the service department at Porsche Centre Glasgow, thanks to Allan Robertson.
From the moment I arrived, Allan delivered a level of service that genuinely exceeded expectations. He was professional, knowledgeable, and incredibly attentive throughout. What stood out most was how clearly he communicated everything—taking the time to explain details properly and keeping me fully updated at every stage without me ever needing to chase.
The whole process felt seamless and well-managed, which reflects both his personal standards and the quality of the centre as a whole. It’s rare to come across that level of care and consistency.
Allan is a real asset to the team, and I wouldn’t hesitate to return or recommend him to anyone looking for first-class service.
2026年3月10日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Good evening Kieran. Thank you for your wonderful feedback. We are delighted to hear that Allan delivered such a high standard of service and that his professionalism, clear communication, and attention to detail made the experience seamless for you. He is a real asset to the team, and your kind comments will be shared with him. We truly appreciate your recommendation and look forward to welcoming you back to Porsche Centre Glasgow soon.
Flawless service from Allan Robertson…
Flawless service from Allan Robertson and the team.
2026年4月3日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Good morning Bruce. Many thanks for your five star review and lovely comments on our service team - Allan in particular. We will be sure to congratulate everyone on the service they have provided. Best regards, Porsche Centre Glasgow.
The overall experience was good
The overall experience was good. Unfortunately I had to wait longer than expected to pick the car up after service. This why I rated the experience overall as 4 stars
2026年4月2日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Good morning Mrs Turnbull. Thank you very much for your review & please accept our sincerest apologies that you had to wait longer than expected to pick your car up. We will pass your feedback on to our service team so they become more efficient & cut down any waiting times going forward. Best regards, Porsche Centre Glasgow.
Sytner Group - Porsche Centre Glasgow からの回答
Good morning Denis. Many thanks for your five star review & lovely comments which we will be sure to pass on to our team. Best regards, Porsche Centre Glasgow.
Car booked in for diagnostic check
Found Ryan exceptionally pleasant and helpful.
The girls on reception were lovely and ensured I had a coffee while waiting to be seen.
2026年3月26日
自発的なレビュー
Porsche Taycan
Scott was excellent from start to finish through the whole process from order to car puck up
2026年3月27日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Dear Mr Wright, Thank you for your fantastic review. We’re delighted to hear that you had such a positive experience with Scott at Porsche Centre Glasgow. Providing a smooth and enjoyable journey from order through to collection is exactly what we strive for, so it’s great to know Scott delivered this for you. We’ll be sure to pass on your kind feedback to him. We hope you’re enjoying your new car and look forward to welcoming you back in the future. Kind regards, The Team at Porsche Centre Glasgow
Taycan Purchase
Neil was fantastic to deal with, communication was great and everything went smoothly.
2026年3月25日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Good afternoon John. Thank you for your kind feedback. We’re delighted to hear that Neil was fantastic to deal with and that communication was clear throughout, ensuring everything went smoothly. I’ll be sure to share your comments with Neil and the team - they’ll be greatly appreciated. Best regards, Porsche Centre Glasgow.
Excellent service
My service advisor contacted me the day before my car was due in to check if any other work was required, which there was, and arranged further inspection. On the day, I was kept informed of the progress of the inspection and on collection of the car was given a detailed report. They have arranged a date for further work to be carried out. They were extremely efficient and courteous and the service I received exceeded my expectations.
2026年3月25日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Morning Garry. Thank you very much for taking the time to share your experience. We’re delighted to hear that your Service Advisor kept you fully informed throughout the process and ensured any additional requirements were addressed promptly. Providing clear communication, detailed reporting, and a smooth onward plan is exactly the level of service we strive to deliver, so it’s great to know we exceeded your expectations. We look forward to welcoming you back when the further work is carried out and thank you again for your kind feedback. Best regards, Porsche Centre Glasgow.
Reset of servicing date and Battery sensor recall
My visit was handled with speed and skill by Allan Robertson
2026年3月25日
自発的なレビュー
Sytner Group - Porsche Centre Glasgow からの回答
Morning John. Thank you for your feedback. We’re pleased to hear your visit was handled with speed and skill by Allan Robertson. I’ll be sure to pass on your kind comments to Allan and the wider team - they’ll be greatly appreciated. Best regards, Porsche Centre Glasgow.
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