We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... もっと見る
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レビュアーのコメントを見てみましょう
not great as previously not attentive nor car was cleaned to basic standards oil marks steering wheel dirty marks and marks of dirt everywhere? did not check tyre pressure on service and show me... もっと見る
I recently had my X5 serviced at BMW Sytner leicester , Mark Barrett and his team continued to give me a 5 Star service from start to finish. The team kept me informed all the way through the pro... もっと見る
Welciming, well informed staff kept me aware of what was happening to my car during its service and follow up work at every point. Thank u everyone and my service advisor Meah.
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Meridian Business Park,Meridian East, LE19 1UY, Leicester, 英国
- 0116 282 7700
4.5
優良
1220件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Best service received in a long time
I came in for an oil and filter change and during the visit, it was found that the front tyres needed replacing and alignment sorting. Richard was very helpful with explaining the cause of the issues and answered all my questions, making it easy for me to understand my different options. This was the best service I had received across all the different mini service partners I have used previously.
2026年6月8日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Mads, Thank you very much for your kind words. We are delighted to hear that Richard was able to explain everything clearly and provide you with the best service you have experienced among Mini service partners. It’s always our aim to ensure our customers feel informed and comfortable with their options. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Sytner Group - Sytner Leicester BMW からの回答
Dear Said, Thank you very much for your kind words. We are delighted to hear that Richard was helpful and kept you well informed throughout your experience. It is always our aim to provide excellent service and clear communication, so your feedback is greatly appreciated. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Leicester BMW. Best regards, The Sytner Leicester BMW Team
Communication excellent
Communication excellent from the time of booking .
Excellent customer service throughout.
Rob looked after us extremely well thank you.He kept us updared during our wait for the car service and MOT and checked occasionally to see if we needed anything.
All members of Staff were courteous and polite and we were made to feel very welcome.
2026年6月2日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Maggie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Rob and the entire team provided excellent communication and customer service throughout your visit. It’s wonderful to know you felt welcomed and well looked after during your car service and MOT. Your feedback is greatly appreciated and serves as a fantastic encouragement to all our staff. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW
Rob as a point of contact was fantastic…
Rob as a point of contact was fantastic very helpful and made the end to end experience great.
2026年5月29日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Carl, Thank you very much for your kind words. We are delighted to hear that Rob provided you with fantastic support and made your entire experience enjoyable from start to finish. It is always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated and will be shared with Rob and the team. We hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Leicester BMW Team
Excellent service and handover
Excellent service and hand over of my new car . Full explanation of the detailed technology. Eli and Chris were great .
2026年5月29日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear custbobatronomer, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Eli and Chris provided excellent service and that the handover of your new BMW was thorough and informative. It’s wonderful to know that the detailed explanation of the technology met your expectations. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Sytner Group - Sytner Leicester BMW からの回答
Dear Russell, Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Leicester BMW was easy, pleasant, and smooth. It is always our aim to provide a seamless and enjoyable service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Sytner BMW Leicester Service
Sytner BMW Leicester Service - Broke my car and refuse any liability: Customer service non existent or able to actually speak to somebody. I would highly advise to avoid any dealings with them.
Summary of full details below:
Car and brought in and health check completed: Other than rear differential gasket seal was told car was perfect along with paperwork issued by Sytner. Less than 20 miles later catastrophic failures of both HV system and also structural damage was no there before, non of this was found on the first health check but magically appeared on the second. I was accused of crashing the car months previous and covering it up, I have proof of that date and time they said I crashed the car was parked up for hours before and hours after.
Apparently car was so damaged that it is not safe to drive but they had completed a all clear health check before and after rear differential work and been allowed to drive away.
Wednesday 29th April – Car was brought in at 0800 and left, a full health check was completed on the car, and everything was in good working order, except for a gasket seal on the rear differential was slightly leaking, also the drives door panel had come unclipped. I received a quotation for the work and booked my car for the following Tuesday. Was told it was OK to drive but as a personal precaution I drove it straight home and did not drive it again until Tuesday morning when I brought it back in.
Tuesday 5th May – I left my car roadside of BMW Sytner Services at 0630am. I was leaving it with the service dept. for the day for the work to be completed, as I could not get back for 1800 finish.
Wednesday 6th May – Picked up car, was told the fix went well and the car otherwise as in ‘perfect’ working order and hopefully they would see them again for my MOT or service. I drove home with no issues.
Thursday 7th May – Drove the car and had 2 check control messages displayed on the dashboard. “Heating /Cooling Deactivated – High Voltage battery discharged. To protect battery, the climate control functions will be available again after a short journey or charging.” “Drivetrain – You can continue driving. Have problem checked by your service partner” At this point I contacted BMW Sytner to book in for the following morning to take a look at the issue. Not long after these control messages were displayed a warning message came up on the dashboard. Stop carefully. Do not continue driving. Failure of safety-relevant functions if you continue driving. Battery can no longer be charged. Please contact roadside assistance.”
Friday 8th May – The car was brought back to BMW Sytner. I sat and waited for a while and was told the issues that occurred could not be related to what work was completed on the rear differential. Contrary to this, both drivetrain and high voltage failures are common problems related to repair or maintenance work completed on the rear differential. The drive shaft connects to the rear diff. I left the car there for more investigation from Sytner.
The following week I was then told there were even more issues with the car, issues that were not found and any of the previous visual checks, health checks or software checks.
Avoid this company, they hide behind paperwork, cover their tracks, you cannot speak to anyone personally, their customer service department does not seem exist even after trying to contact them multiple times, they just refer you to the motor obsasman knowing it can take months just to review you complaint. The only person I actually spoke to and seemed to be on my side has since left the company overnight under strange circumstances.
Long story short on the surface they look like a professional company, if everything goes smoothly they are, but it seems like the try to cover their mistakes up at the expense of the customer, I gave them a error free car, it went in for a gasket seal change and now I am left without a car and over £9000 worth of damages/repairs.
2026年5月8日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Luke, We are truly sorry to hear about your experience and the distress this situation has caused. At Sytner Leicester BMW, we strive to provide the highest standards of service and customer care. I'm aware you have been liaising with our Service manager Mark who is best placed to resolve your issues. Kind regards, Sytner Leicester BMW
Hi I was looked after Lisa James who…
Hi I was looked after Lisa James who helped me with my car Lisa kept me up to date with my car
2026年5月14日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Herjinder Singh, Thank you very much for your kind words. We are delighted to hear that Lisa James provided you with excellent care and kept you well informed throughout your experience. It is always our aim to ensure our customers feel valued and supported, and your feedback is greatly appreciated. We hope you continue to enjoy your BMW and look forward to welcoming you back to Sytner Leicester in the future. Best wishes, The Sytner Leicester BMW Team
It used to be a very good Company but…
It used to be a very good Company but now after having had 5 Mini's they have changed it to hardly any switches just an Oled Screen which is terrible
2026年5月20日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Brian, thank you for sharing your feedback. We appreciate your loyalty in choosing five Minis with us over the years. We understand that changes in vehicle design, such as the move to OLED screens, can take some getting used to and may not suit everyone’s preferences. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk, to discuss your experience further. Your satisfaction is important to us, and we value your continued support.
Sytner Group - Sytner Leicester BMW からの回答
Dear Dan, Thank you very much for your kind words. We are delighted to hear that Bilal provided brilliant service in all areas during your experience with us. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and will be shared with Bilal and the team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Top service from Ivan Tang and Brice…
Top service from Ivan Tang and Brice Bernard. They are a credit to Sytner BMW Leicester service team.
2026年5月21日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that Ivan Tang and Brice Bernard provided you with top service during your visit. It is always wonderful to know that our team members are recognised for their dedication and professionalism. Your comments are greatly appreciated and serve as a real encouragement to the entire Sytner BMW Leicester service team. We look forward to welcoming you back in the future.
Car Headlight Repair
I always receive a warm welcome from the reception desk.
I wish to thank Richard Hastings for handling my car and Warrenty repair issues with professionalism yet with friendly approach which is much appreciated.
2026年5月19日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear A Chauhan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you always receive a warm welcome at our reception and that Richard Hastings provided professional and friendly assistance with your car and warranty repair. Your appreciation means a great deal to us, and we are pleased to have met your expectations. We look forward to continuing to provide you with excellent service in the future. Kind regards, Sytner Leicester BMW Team
Staff very friendly
Excellent service from Sytner BMW Leicester. I took my car in for its annual service and everything was completed very quickly and professionally. The staff were very friendly, welcoming, and helpful throughout. Really smooth experience from start to finish. Highly recommended
2026年5月15日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Masood, Thank you very much for your kind words and for taking the time to share your experience with Sytner BMW Leicester. We are delighted to hear that your annual service was completed quickly and professionally, and that our team made you feel welcome and supported throughout. It’s wonderful to know the entire process was smooth from start to finish. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner BMW Leicester Team
Service with a smile
The service was great from Imran. No problem too small for him. Great work from the team
2026年5月8日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Thank you very much for your kind words. We are delighted to hear that Imran and the team provided you with such excellent service. It’s always our aim to ensure every customer feels valued and well looked after, no matter how big or small the request. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone here at Sytner Leicester BMW. We look forward to welcoming you back in the future.
Car spec incorrect on website
Car was listed on website along with others as having Tech+ pack, I didnt spot it on the 2 min video i was sent but on arrival it only had Tech pack so no HUD. Checked Leicesters website following day incase I was going mad and noticed several of their other cars had also been listed incorrectly with Tech+ packs but looking at pictures where missing the HUD which is rather missleading IMO. not sure i'll be back !
2026年5月9日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Andrew, thank you for your feedback. We apologise for any confusion caused by the listing and understand how important accurate information is when making a purchase decision. It is certainly not our intention to mislead customers, and we appreciate you bringing this to our attention. We hope this experience will not deter you from considering us in the future. Should you wish to discuss this further, please do not hesitate to get in touch. Kind regards, Sytner Leicester BMW.
Sytner Group - Sytner Leicester BMW からの回答
Dear Rami, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you were pleased with the excellent work carried out at Sytner Leicester BMW. It is always our aim to provide the highest standard of service, and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to meet your expectations. Best wishes, The Sytner Leicester BMW Team
Perfect service
Perfect service. Super lovely and helpful staff. Efficient, happy, prompt, informative. Brilliant.
2026年5月5日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear R Ward, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that you found our service perfect and our team lovely, helpful, and efficient. It’s fantastic to know that our staff were prompt, happy, and informative throughout your experience. Your kind words truly mean a great deal to us and motivate everyone here at Sytner Leicester BMW to continue delivering the highest standards. We very much appreciate you taking the time to share your positive feedback. Kind regards, The Sytner Leicester BMW Team
Good service and Lisa was really…
Good service and Lisa was really helpful getting extra work sorted without delay.
2026年5月19日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Tom, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Lisa was able to assist you promptly and that you were pleased with the service provided. It is always our aim to ensure our customers receive efficient and helpful support. Your positive feedback is greatly appreciated and motivates us to maintain the high standards you expect. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Kept up to date by Lisa
Kept up to date by Lisa, great customer service. Happy with the work carried out on my car and was given a loan car. Only gripe was that my vehicle was not washed despite being told otherwise, but not a big issue.
2026年4月27日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Dhivek, thank you for your kind words and for recognising Lisa’s excellent customer service. We’re pleased to hear you were happy with the work carried out on your car and that the loan car was helpful. We do apologise that your vehicle was not washed as promised; we appreciate your understanding that this was not a major issue. Your feedback is valuable to us, and we hope to continue providing you with a positive experience in the future.
I was treated well by polite staff who…
I was treated well by polite staff who kept me informed along the way and offered coffee etc. The young man who worked on my car did a great job, he went above and beyond by helping me sort Carplay. he did this without making me feel a nuisance. having Carplay working has made a huge difference to me, so am very grateful for his help. I will continue to recommend Sytner based on this outstanding experience. A big thank you
2026年4月24日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Mrs Thurman, Thank you very much for your kind words. We are delighted to hear that our team provided you with polite and attentive service throughout your visit. It’s wonderful that the young man was able to assist you with CarPlay and make a positive difference to your experience. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, Sytner Leicester BMW Team
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