I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on... もっと見る
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レビュアーのコメントを見てみましょう
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
Recall We were looked after by Jason who was extremely helpful and called us to confirm the booking and scheduled work. When we arrived at the BMW garage, Jason greeted us and went through the repa... もっと見る
企業が回答しました
My experience with BMW has been up and down over the years, but my most recent visit completely changed that. Yesterday, I dropped my car off for a recall, and my service advisor, Reece, was ou... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
819 Wolverhampton Road, B68 8DA, Warley, 英国
- 0121 552 2825
4.3
優良
851件のレビュー
顧客にレビューを依頼しています
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Really good experience
Really good experience , the car did have to go in 3 times for the same fault , but the service manager Steve was excellent and the repair was done under warranty quickly with no issues .
A courtesy suitcase and a few freebies were also thrown in , very much appreciated 👍🏻
2026年8月5日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Kal, thank you for sharing your experience with us. We’re pleased to hear that Steve and the team provided excellent service and that your repair was completed promptly under warranty. It’s great to know the courtesy suitcase and freebies were appreciated as well. We understand it was frustrating having to bring your car in multiple times, but we are glad we could resolve the issue to your satisfaction. Your feedback is very much valued, and we hope to assist you again in the future.
I was stranded 200.miles from home
I was stranded 200.miles from home. My vehicle was repaired straight away and I was able to collect it 3 days later
The staff member who received and dealt with my car was Steve Worton. And he went above and beyond my expectations and gave a service that I have not received in other sytner garages that I have used
Having collected my vehicle and returned home. I had a query on the invoice that I would like clarified. Unfortunately I have phoned on a number of occasions left messages and spoken to reception team. I am unable to speak with anyone about the invoice so I am not happy with follow up after u have paid the invoice.
2026年8月3日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Patricia, Thank you very much for your kind words and for sharing your experience. We are delighted to hear that Steve Worton provided such exceptional service and went above and beyond to assist you during a difficult situation. It is always our aim to offer the highest standard of care, and reading your feedback is truly rewarding. We appreciate your continued trust in Sytner and look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Sytners Oldbury have always been my go…
Sytners Oldbury have always been my go to for looking after my B M W. We have taken our cars there for well over 25 years and travel 45 minutes each way (if the traffic is good) for the service the car deserves. My only complaint is the booking in procedure which seems to have all changed.It would be nice to speak to a human being rather then a machine. Trying to use the app was also not successful and we gave up after five attempts .
2026年7月23日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Guest, thank you for your continued loyalty to Sytner Oldbury BMW over the past 25 years; we truly value your patronage. We apologise for the frustration you experienced with the new booking procedure and the app. We appreciate your honest feedback and understand how important it is to have the option of speaking to a human being. Your comments will be taken on board, and we hope to make your future visits as smooth and enjoyable as possible. Kind regards.
First time service
Easy to book the service for my Mini online. Texts sent to remind me of my appointment time. Complimentary valeting service provided and plenty of tea and coffee available whilst I was waiting for my car to be completed. Video of the safety check sent for me to see what was happening. One niggle - oil light came on as I was driving home and I had to return to get it sorted out.
2026年8月4日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Ali, thank you for your detailed review. We’re pleased to hear that you found the online booking process straightforward and appreciated the appointment reminders, complimentary valeting, and refreshments. It’s great that the video safety check helped keep you informed during the service. However, we apologise for the inconvenience caused by the oil light coming on after your visit. Your feedback is valuable to us, and we hope your next experience with us is completely trouble-free. Kind regards from the Sytner Oldbury BMW team.
Mo was amazing keeping me informed with…
Mo was amazing keeping me informed with the process as always great service from Sytner Oldbury
2026年8月1日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Gary, thank you ever so much for your kind words. We are delighted to hear that Mo kept you well informed throughout the process and that you received excellent service from everyone here at Sytner Oldbury BMW. It is always our pleasure to provide a smooth and enjoyable experience for our customers. Your feedback truly means a lot to us. We look forward to welcoming you back in the future and hope you continue to enjoy your BMW. Warm regards from the team!
My experience with BMW has been up and…
My experience with BMW has been up and down over the years, but my most recent visit completely changed that.
Yesterday, I dropped my car off for a recall, and my service advisor, Reece, was outstanding from start to finish. He kept me updated throughout the day via WhatsApp, which made the whole process smooth and stress-free.
When I returned today to collect my car, Reece surprised me with a BMW suitcase filled with a few thoughtful gifts. It was a really nice touch and showed how much he values his customers.
I highly recommend dealing with Reece if you get the chance. He’s friendly, professional, communicative, and genuinely goes the extra mile to provide excellent customer service. A real credit to BMW.
2026年8月3日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you, R Miah, for your kind and thoughtful review. We’re delighted to hear that Reece provided such a positive and seamless experience during your recall visit. It’s wonderful to know that his communication and care made a real difference and that the thoughtful gifts were appreciated. We’re pleased Reece’s professionalism and friendly approach left such a great impression. Your recommendation means a great deal to us, and we hope to continue exceeding your expectations in future visits.
Great experience
I had a really good experience at Sytner and can't sing their praises enough. They not only took good care of my car, but also me. Shout-out to Stephen and Jackie, who were amazing and made the experience even better.
I hope not to have to visit again so soon because of a car issue, but I would go back knowing it's in safe hands.
2026年7月23日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Vimbai, Thank you ever so much for your kind words and lovely review. We’re delighted to hear that Stephen, Jackie and the team looked after both you and your car so well. It’s always our aim to provide a friendly and reassuring experience, especially when unexpected issues arise. We hope your car stays in good health for a long time to come, but please know you’re always very welcome at Sytner Oldbury BMW. Warm regards, The Sytner Oldbury BMW Team
My whole experience with Mini Oldbury…
My whole experience with Mini Oldbury was a good one because of Ibrahim Iqbal. He took time and effort to ensure my experience was a good one. I was not a happy customer at the outset but I left the Dealership feeling valued as a customer solely by Ibrahim's professional, courteous, efficient manner. He ensured I was completely happy when I left his office and I promised I would give feedback on his excellent skills as a Service Advisor and how he handled all the concerns I had. He really is a lovely gentleman, a credit to his professional. He made the whole experience a memorable one for all the good reasons. Time and again after taking my car to your Wolverhampton dealership has left me feeling disappointed and undervalued, Ibrahim has changed this experience for me.
2026年8月1日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Sharon, Thank you very much for your kind words. We are delighted to hear that Ibrahim provided you with such a professional and courteous service, turning your experience into a positive one. It is always wonderful when a team member goes above and beyond to ensure our customers feel valued and satisfied. Your feedback truly honours Ibrahim’s dedication and the high standards we strive to maintain. We appreciate you taking the time to share your experience with us. Kind regards, Sytner Oldbury BMW
The service provided was exceptionally…
The service provided was exceptionally professional, and communication was highly effective.
2026年7月30日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Alvaro, Thank you very much for your kind words and for sharing your positive experience with us. We are delighted to hear that you found our service exceptionally professional and that communication was clear and effective throughout. Your feedback is greatly appreciated and serves as an encouragement to the entire team at Sytner Oldbury BMW. We look forward to welcoming you back in the future and continuing to provide the high standards you expect. Kind regards, The Sytner Oldbury BMW Team
5* Service
After a couple of bad experiences at Sytner Wolverhampton, I’ve been using the Oldbury branch, it’s been great and has restored my confidence in BMW dealerships. Ed was fantastic when dealing with a safety recall on my car, kept me updated throughout the day, and ensured a courtesy car was available to minimise disruption. Although it’s not my local branch, I’ll happily travel back to Oldbury for all my servicing needs. Thanks Ed!
2026年7月31日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Jin, thank you very much for your kind words. We’re delighted to hear that Ed and the team at our Oldbury branch were able to restore your confidence and provide such a positive experience, especially regarding the safety recall. It’s wonderful to know that you felt well looked after throughout, and that the courtesy car helped minimise any disruption. We truly appreciate your loyalty in choosing to travel to us for your servicing needs. Thanks again for taking the time to share your feedback.
I had issue with my car being stuck…
I had issue with my car being stuck then booked repairs with Sytner service.the colleague Reece was very helpful got great service.they fixed my issue very quickly had good customer service
2026年7月27日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you very much for your kind words, Rajvinder. We are delighted to hear that Reece and the team at Sytner Oldbury BMW were able to assist you promptly and provide excellent customer service. It’s always our aim to ensure every customer feels supported and satisfied with their experience. We appreciate you taking the time to share your positive feedback and hope your car continues to run smoothly. Please do not hesitate to get in touch if you need any further assistance in the future.
Sytner Group - Sytner Oldbury BMW からの回答
Dear Ali, thank you ever so much for your wonderful review. We are absolutely delighted to hear that you experienced perfect customer service from start to finish. It’s always our aim to provide a seamless and enjoyable experience for every customer, so your kind words truly mean a great deal to the entire team at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Warm regards to you from all of us.
Recall
Recall
We were looked after by Jason who was extremely helpful and called us to confirm the booking and scheduled work.
When we arrived at the BMW garage, Jason greeted us and went through the repair work in length explaining how and when the job will be completed. Overall excellent service provided.
2026年7月31日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Hardev, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Jason provided you with clear communication and excellent service throughout your visit. It is always our aim to ensure our customers feel informed and well cared for, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Brown, Thank you ever so much for your kind words and for taking the time to share your positive experience with us. We are absolutely delighted to hear that you were pleased with the customer service provided at Sytner Oldbury BMW. It is always our aim to offer the highest standard of care and attention to every visitor. Your feedback means a great deal to our team and encourages us to maintain these standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Gary cooper really went above and…
Gary cooper really went above and beyond for me. I was nervous about the seats and he persistently came out and cleaned them. He also just had a very good attitude and just got the job done, no over the top phrases which I didn’t understand just clear advice and came across as very trustworthy
2026年7月29日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you very much for your kind words. We are delighted to hear that Gary Cooper provided clear advice and demonstrated such dedication in ensuring your seats were thoroughly cleaned. It’s wonderful to know that his straightforward approach and trustworthy attitude made you feel at ease throughout the process. Your feedback means a great deal to us, and we’re pleased that Gary’s efforts went above and beyond your expectations. We truly appreciate you taking the time to share your experience.
Great experience
Great experience. Very friendly, professional team who kept me updated throughout. Highly recommended!"
2026年7月22日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Fyonna, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our team friendly and professional, and that we kept you well informed throughout your experience. Your recommendation means a great deal to us. It’s always a pleasure to provide excellent service and ensure our customers feel valued. We very much appreciate your support and look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
The welcome was really warm and…
The welcome was really warm and awesome, handing in and collecting the keys went very smooth. Very grateful for the vehicle health check that gave me peace of mind. There was an opportunity to be kept up to date with the service so I'm aware when the vehicle is ready for collection.
2026年7月24日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Emmanuel, Thank you for your kind words and positive feedback. We’re delighted to hear that you found the welcome warm and the key handover smooth. It’s wonderful that the vehicle health check provided you with reassurance and peace of mind. We also appreciate your mention of the updates during the service, as we always aim to keep our customers well informed. Your satisfaction means a great deal to us, and we hope to assist you again in the future. Best regards, The Sytner Oldbury BMW Team
good service and clear thank you
good service and clear thank you. Mohammed was very good and clear.
2026年7月27日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear J D, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Mohammed provided clear and helpful service, making your experience with us a positive one. It is always our aim to offer excellent support and ensure our customers feel valued throughout their visit. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Oldbury BMW whenever you need us in the future. Kind regards, Sytner Oldbury BMW Team
Good and prompt service
Good and prompt service - Mohammed was very good and prompt.
Kind regards,
Joe
2026年7月27日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Joe, Thank you very much for your kind words and positive feedback. We are delighted to hear that Mohammed provided you with good and prompt service. It is always our aim to ensure our customers feel valued and well looked after during their visits. Your comments are greatly appreciated and serve as encouragement to our entire team. Should you require any assistance in the future, please do not hesitate to get in touch. Kind regards, The Sytner Oldbury BMW Team
Reece was very helpful and attentive to…
Reece was very helpful and attentive to ensure we were not left wondering how long we would be waiting. He showed us where the toilets and drinks were if required. Showroom was impressive with the range of cars and positive feeling within.
2026年7月23日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Jim, Thank you for sharing your experience at Sytner Oldbury BMW. We’re delighted to hear that Reece was helpful and attentive, making your visit comfortable by keeping you informed and pointing out facilities. It’s wonderful that the showroom’s impressive range and positive atmosphere stood out to you. Your kind words are truly appreciated, and we hope to welcome you back again soon for another enjoyable visit. Warm regards, The Sytner Oldbury BMW Team
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