Sytner Group - Sytner Oldbury MINI レビュー 

373
TrustScore 5段階評価の4.5

4.4

819 Wolverhampton Rd, B68 8DA Oldbury, GB


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5つ星のうち5の評価

Had an MOT and my service advisor was Logan C. Logan was friendly and informative and answered any questions I had. Top level of service 10 out of 10 for Logan. I also thought the additional video... もっと見る

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5つ星のうち5の評価

Absolutely superb service! From my first phone call to the car arriving on my drive, everything was faultless. The salesman, Reece, was knowledgeable about the car, the process and answered every ques... もっと見る

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5つ星のうち4の評価

Although there was a slight delay with collection of my new Mini it was dealt with in a professional way. From ordering to collection/handover I was kept informed of progress by either Lee or Simo... もっと見る

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5つ星のうち5の評価

Started with phone contact to James from home here in North East Scotland. Helpful, nice guy better than other garages I contacted. Then making arrangements to purchase all equally excellent with Simo... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

373件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.4

すべてのレビュー

(373)

過去12か月のレビュー数: 12,341

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5つ星のうち5の評価

The staff were polite courteous and…

The staff were polite courteous and extremely helpful

2022年9月15日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi, Thank you for your positive review. I will be sure to share with the team. Regards Sytner Oldbury MINI.

5つ星のうち5の評価
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi, Thank you for your positive review. I'm so pleased Richard looked after you so well. He will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Used MINI purchase

I could not fault Lizzie Swift when I purchased a used MINI from her at the end of August. From the off she put me at ease and took the time to answer my questions and I had a few! She also went above and beyond by going on the DVLA website to change the ownership of my previous car to my partner which was much appreciated. I am now the proud owner of a much wanted Racing Green MINI Cooper Sport, thank you!

2022年8月23日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Liz, Thank you for your glowing review. Lizzie will be thrilled to read it, as she works hard on providing the best possible customer journey. I'm pleased we put your mind at rest and wish you many happy miles of MINI ownership. PS Great Colour! Regards Sytner Oldbury MINI.

5つ星のうち5の評価

I have been a customer at Sytner…

I have been a customer at Sytner Oldbury for many years. My latest purchase is a Mini Countryman cooper classic - customer service with Dan was great as usual he kept me informed throughout the process from order through to delivery.

2022年9月2日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Loraine, Thank you for your glowing review. Dan will be thrilled to read it, as he works hard on providing the best possible customer journey. We wish you many happy miles of MINI Countryman ownership. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Very Helpful

Very Helpful. Excellent service.

2022年7月20日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi, Thank you for your positive review. I will be sure to share with the team. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Richard S

Richard was great, regular updates were given. Was able to answer any queries and provide timely solutions.

2022年9月4日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi, Thank you for your positive review. I'm so pleased Richard looked after you so well. He will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Great customer service

Reece was very friendly and took the time to explain everything I needed to know. The whole process was done in an efficient and timely manner. It was a friendly and welcoming atmosphere I. The showroom.

2022年9月3日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Rachel, Thank you for your positive review. I'm so pleased Reece looked after you so well. He will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Looking for a JCW and not being able to…

Looking for a JCW and not being able to find one locally. Decided to search further afield. Sytner Group over 100 miles away had the ideal car. Made my enquiry getting a prompt response with a professional detailed personal video . Paid a £99 refundable deposit completed straight forward essential documents on line. Collect my fabulous faultless JCW one week later.
Thank you to all the team at SYTNER OLDBURY.

William

2022年8月27日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi William, Thank you for your positive review. I'm so pleased the team looked after you so well. They will be thrilled to read this feedback. Enjoy many happy miles of JCW ownership, great choice! Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Really lovely helpful sales guys

Really lovely helpful sales guys. Finally bought a car from Gary. Firstly saw Mark just unfortunate he was on holiday when Gary found the car for me. Mark was so helpful on the day I 1st went. I’ve had a few minis now. Lost track of how many 🤗

2022年8月18日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Patricia, Thank you for your positive review. I'm so pleased both Gary and Mark looked after you so well. They will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Fantastic, highly recommended

Great service received from Danny, Gary, Jim, Dave and Will at Sytner Mini Oldbury
Explained exactly what kind of car I required, they went the extra mile to find me a car that suited my needs. Excellent communication of when my car would arrive and when I could collect it. Cannot fault anything, highly recommended .

2022年8月15日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Clare, thank you for your positive review. I will be sure to share with the team as it is genuinely appreciated. I hope you enjoy many joyful miles in a fantastic car! Regards Sytner Oldbury MINI.

5つ星のうち1の評価

Poor Inspection, Servicing and Maintenance of New Vehicle

Purchased a vehicle less than a month ago, already been back in due to vehicle failure! Poor attention to detail, from the servicing side something I would not have expected from a mini franchise.

2022年8月15日
自発的なレビュー
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Gary, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. We will take the matter away to review, please do get in touch with the Service Manager Jason Mallin on jasonmallin@sytner.co.uk if you wish to provide any further feedback. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Great overall experience

2022年7月25日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Gail, thank you for your positive review. I will be sure to share with the team as it is genuinely appreciated. Regards Sytner Oldbury BMW.

5つ星のうち5の評価

Very good outfit

Overall a pleasant experience,very friendly and engaging and a great cup of tea,business was reasonably straight forward and the deal was done,Mark made it seem very easy with little problem

2022年7月15日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mr Holden, Thank you for your positive review. I'm so pleased Mark looked after you so well. He will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Feeling at ease and comfortable is very…

Feeling at ease and comfortable is very important when making a decision to purchase a new Mini.
My salesman Gary was brilliant and kept me updated with progress every step of the way! After placing my order I decided 3 times to add other items to my car. I emailed him and everything was sorted promptly and easily. Nothing was too much trouble. Im glad I choose this dealership and I’m really happy with the friendliness and service I got .. it’s safe to say I’m a happy Mini owner ❤️

2022年7月12日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mrs Blower, Thank you for your glowing review. Gary will be thrilled to read it, as he works hard on providing the best possible customer journey. We wish you many happy miles of MINI ownership. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Thank you Sytner Oldbury!

Throughout the whole experience of buying our new mini, everyone was helpful, professional and supportive. It is obvious that from our amazing sales representative through to the finance and senior staff everyone went above and beyond to ensure we were able to have the car we wanted. Nothing was too much trouble and the process for us was made easy due to their excellent organisation and team approach. I also know a lot of hard work went on behind the scenes to ensure the car was ready for us to collect on time. This was much appreciated! Thank you Sytner Oldbury!

2022年7月10日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Nikki, thank you for your positive review. I will be sure to share with the team as it is genuinely appreciated. I hope you enjoy many joyful miles in a fantastic car! Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Recently purchased a vehicle from Sytner Mini Oldbury

I Recently purchased a vehicle from Sytner MINI Oldbury.
This was all done via phone call and email as I live down south and couldn’t get the the dealership.

I must give immense praise to the staff for their professionalism, efficiency, and amazing customer service I received. Nothing was too much for the staff who returned my calls and answered all questions over the phone and email I asked.

I bought the car on a Sunday over the phone and it was mot’d, serviced and delivered to me by Wednesday lunchtime.

The whole process was smooth sailing and stress free……This was due to the staff - especially Reece who was amazingly helpful, nothing was too much for him in arranging the car to be delivered to me so quickly possible and any questions I had he would get back to me promptly with answers.

I would 100% recommend purchasing a vehicle from Sytner MINI Oldbury .

A massive thanks to all who helped me purchase my new car which I’m absolutely in love with.

2022年7月7日
自発的なレビュー
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Hayley, thank you for your positive review. I will be sure to share with the team as it is genuinely appreciated. I hope you enjoy many joyful miles in a fantastic car! Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Excellent service from Lizzie Swift

Excellent service from Lizzie Swift - Thank you

2022年6月27日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mrs Whitehouse, Thank you for your positive review. I'm so pleased Lizzie looked after you so well. She will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち4の評価

The team at Sytner Mini went above and…

The team at Sytner Mini went above and beyond to recover a service failure when I recently purchased a new car. I had been very disappointed with my recent experience and had n raising the issue the whole team immediately acted to make things right. They did a great job and would recommend Sytner Oldbury for the service they offer and their passion for customer care. Thank you Mark and Will

2022年6月25日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mr Bullock, thank you for your review. I will be sure to share with the team as it is appreciated, and we do value all feedback to ensure that we continually improve our customer experience. I'm so pleased Will and Mark resolved your concerns as they do genuinely care. We wish you many happy miles of MINI ownership! Regards Sytner Oldbury MINI.

5つ星のうち5の評価

The sales staff were considerate and…

The sales staff were considerate and understanding of the requirements I requested for my car.
They talked me through my order and kept me up to-date With delivery details.

Top class service

2022年6月17日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Kay, thank you for your positive review. I will be sure to share with the team as it is genuinely appreciated. I hope you enjoy many joyful miles in a fantastic car! Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Great experience ⭐️⭐️⭐️⭐️⭐️

Recently collected my new car. It was a much easier experience with some documents being sent via email which reduced the time spent at the showroom.
Mark Taylor dealt with my sale and as previously, nothing was too much trouble. He’s always friendly and happy to help in anyway he can. He responds to emails quickly which is always important and I know that this will be consistent through any after sales enquires. He was also very good at keeping me ‘up to speed’ which I was grateful for. Overall, great experience!

2022年6月11日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Sarah, Thank you for your positive review. I'm so pleased Mark looked after you so well. He will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

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