Sytner Group - Sytner Oldbury MINI レビュー 

373
TrustScore 5段階評価の4.5

4.4

819 Wolverhampton Rd, B68 8DA Oldbury, GB


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5つ星のうち5の評価

Had an MOT and my service advisor was Logan C. Logan was friendly and informative and answered any questions I had. Top level of service 10 out of 10 for Logan. I also thought the additional video... もっと見る

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5つ星のうち5の評価

Absolutely superb service! From my first phone call to the car arriving on my drive, everything was faultless. The salesman, Reece, was knowledgeable about the car, the process and answered every ques... もっと見る

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5つ星のうち4の評価

Although there was a slight delay with collection of my new Mini it was dealt with in a professional way. From ordering to collection/handover I was kept informed of progress by either Lee or Simo... もっと見る

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5つ星のうち5の評価

Started with phone contact to James from home here in North East Scotland. Helpful, nice guy better than other garages I contacted. Then making arrangements to purchase all equally excellent with Simo... もっと見る

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企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

373件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.4

すべてのレビュー

(373)

過去12か月のレビュー数: 12,341

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5つ星のうち5の評価

Purchase of mini

We arrived at Sydney Oldbury on Friday 27th May looking for a mini.
I must say the staff were incredible. Richard was very helpful in finding the right car for me at the right price and specification. In less than 5 days I drove away with my perfect mini. I cannot thank Richard enough nothing was too much trouble for him. I would definitely recommend him to friends and family who are looking to purchase a mini.

2022年6月7日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mrs Howard, Thank you for your positive review. I'm so pleased Richard looked after you so well. He will be thrilled to read this feedback. Enjoy many happy miles of MINI ownership! Regards Sytner Oldbury MINI.

5つ星のうち3の評価

Not what it use to be

Been with MINI for many years now and I don’t think I will be returning. Had to wait 8 months for my car and the updates were just awful. Didn’t get all the features I wanted despite paying extra because apparently you need to add certain packs on and pay ridiculous amount for them before you can then pay for the feature your want. They don’t even give you a full set of floor mats anymore! The pressure put on the staff to keep customers happy while not getting information themselves is shameful, too. Was glad when I finally picked up my new car so I no longer have to deal with MINI.

2022年6月6日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Chloe, We can only apologise for your experience. Whilst the problems were unfortunately out of our control, we should have still communicated better with you. I'm glad you're now in your MINI and wish you many happy miles of MINI ownership! Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Excellent Service

Richard provided a spot on perfect service couldn't do enough to help.

2022年6月4日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Roger, Thank you for your positive review. I'm so pleased Richard looked after you so well. He will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Lizzie Swift was extremely helpful and…

Lizzie Swift was extremely helpful and communicated throughout the process of buying the car.

2022年6月1日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mr Garrod, Thank you for your positive review. I'm so pleased Lizzie looked after you so well. She will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち1の評価

Poor customer service

1 star is too much but no option for 0 stars
Ordered mini electric 27/11/2021 with a £2500 gov plug in grant no contact with dealer unless it was to tell us of more delays then the day before we were due to collect the car on May 15/2022 we get a call to say that the grant changed to £1500 on 15/12/2022 a full 18 days after my order and could I pay £1000 more for my car please the dealer had 18 days to secure the grant but did nothing and never once had the decency to contact me to explain in the 6 months I was waiting for the car to be built which got delivered damaged and then had to have a new bonnet fitted
I would never use Sytner Mini Oldbury again and I certainly would advise anyone considering using them to be very cautious they do not seem very organised branch at all in my opinion

2022年6月1日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mr Smith, Having disscussed this internally I'm aware you are speaking to the MINI Brand Manager (Will Ayres - willayres@sytner.co.uk) reference the Goverments change to the grant. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Delighted with purchase.

I am delighted with my new car and the standard of advice and support given by my salesperson who was very thorough in her approach to the purchase of my mini. Also she was very efficient in the part exchange transfer of my car as part of the sale. Thank you. I would be happy to recommend the company to my friends and family. Also when necessary I would do business again with Sytner Oldbury.

2022年5月31日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi, thank you for your positive review. I will be sure to share with the team as it is genuinely appreciated. I hope you enjoy many joyful miles in a fantastic car! Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Richard listened to what I wanted in my…

Richard listened to what I wanted in my new car and made sure that I got what I wanted at a great price

2022年5月27日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mrs Jones, Thank you for your positive review. I'm so pleased Richard looked after you so well. He will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Richard spoor fantastic

Richard spoor was fantastic from start to finish answered any questions I had kept me updated every step of the way explained everything perfectly nothing was to much trouble great service great sales man highly recommended even on the day I collected car he was happy to spend as much time as I needed explaining everything about the car controls settings and said i have his number If I need any help after collection don't hesitate to ring if I could give me than 5 stars I would give 10 plus great 👍👍👍👍

2022年4月22日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Samantha, Thank you for your positive review. I'm so pleased Richard looked after you so well. He will be thrilled to read this feedback! Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Excellent service and communicatiion

Excellent service and communication over the telephone.
I received the same service in person when I collected my vehicle.
A scratch on the dash was pointed out to me with a reassurance that this would be remedied on receipt of a replacement part.
Would not hesitate to buy from Sytner Oldbury in the future.

2022年4月19日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Geoffrey, I’m delighted to read your kind words about Sytner Oldbury MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards, Team Oldbury.

5つ星のうち5の評価

Once again

Once again, dealt with Sytner Oldbury and once again perfect. No dramas, people who really understand, and deliver the attention that car buyers expect. Perfect

2022年4月16日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Ann, I’m delighted to read your kind words about Sytner Oldbury MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards.

5つ星のうち5の評価

I hate buying cars

I hate buying cars, but this was the best experience ever. Danielle made the whole process simple, focused on what I wanted, didn’t want and just wanted to understand my needs and preferences in a car. Sold within minutes - the shortest time ever in 40+ years of driving. Very happy with the service and, of course, the car.

2022年4月12日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Karen, I’m delighted to read your kind words about Sytner Oldbury MINI and Danielle. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards.

5つ星のうち5の評価

Perfect mini

Mark at Sytner Olbury was excellent. From our initial meeting he was patient and extremely helpful. He found us our perfect mini with the specification we wanted. We were very specific with the car we wanted. He had the car bought up from another Sytner dealer for us. The quality of it was just like new. Handing over the car seamless. Thank you so much Mark and Sytner Olbury⭐️⭐️⭐️⭐️⭐️

2022年4月3日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mr Knight, Thank you for your glowing review. Mark will be thrilled to read it, as he works hard on providing the best possible customer journey. I'm pleased we put your mind at rest and wish you many happy miles of MINI ownership. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Excellent service

Excellent service, couldn’t fault a thing and a great car

2022年3月31日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi, Thank you for your positive review. I will be sure to share with the team. Enjoy MINI ownership! Regards Sytner Oldbury MINI.

5つ星のうち4の評価

All staff very friendly and helpful.

All staff very friendly and helpful.
Always made welcome .

2022年3月20日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi, Thank you for your positive review. I will be sure to share with the team as it is apprciated. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Absolutely fantastic experience from…

Absolutely fantastic experience from start to finish. Mark made sure I got the mini I wanted and more!!

2022年3月12日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Jacqueline, Thank you for your positive review. I'm so pleased Mark looked after you so well. He will be thrilled to read this feedback. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Excellent dealership

Excellent dealership. Good choice of cars in stock. Sales people are great...friendly and helpful. I was helped by Richard Spoor who gave fantastic
Customer service.

2022年3月12日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mrs L Mobberley, Thank you for your glowing review. Richard will be thrilled to read it, as he works hard on providing the best possible customer journey. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Friendly

Friendly, pleasant, helpful, what more could you ask! Love my new car, shame it doesn't fit in my garage.

2022年3月12日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mrs Hall, thank you for your positive review. I will be sure to share with the team as it is genuinely appreciated. We wish you many happy miles of MINI ownership! We're disappointed we cannot help with the garage, but look forward to seeing you again in the future. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Brilliant service and dog friendly too!

Received excellent help and advice from Richard Spoor when purchasing my mini clubman recently. I have a large breed dog (35 kg) and wanted to be sure that she would fit comfortably in the boot. I was advised to bring her in which I did. She fitted in with room to spare and enjoyed lots of fuss and dog biscuits from the sales team. I was very impressed by the friendly and professional service and recommended them to my niece who in turn booked a test drive the following week and purchased a mini clubman as well!

2022年3月10日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi, Thank you for your positive review. Richard will be thrilled to read it. I'm pleased we put your mind at rest and wish both you and your dog you many happy miles of MINI ownership! Regards Sytner Oldbury MINI. PS great choice with the Clubman!

5つ星のうち5の評価

Great service

2022年3月3日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Sue, thank you for your positive review. I will be sure to share with the team as it is appreciated. Regards Sytner Oldbury MINI.

5つ星のうち5の評価

Excellent service

Excellent customer service from initial enquiry to handover of the car. Professional and knowledgable staff, who made the process as straight forward as possible. Special acknowledgement to Jim and Dan who looked after me.

2022年3月1日
Sytner Group - Sytner Oldbury MINI ロゴ

Sytner Group - Sytner Oldbury MINI からの回答

Hi Mrs Walker, thank you for your positive review! I will be sure to share with the team, Jim and Dan as it is appreciated. I hope you enjoy many joyful miles in a fantastic car! Regards Sytner Oldbury MINI.

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