Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... もっと見る
所在地
所在地を変更Ravens Way, NN3 9UD Northampton, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... もっと見る
企業が回答しました
I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with al... もっと見る
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Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Ravens Way, NN3 9UD, Northampton, England, 英国
4.7
優良
2993件のレビュー
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Great customer service
Great customer service. We dealt with Ty and Matt. They absoulately did their job wonderfully. We got what we wanted and happy for the service we received.
2026年7月18日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that Ty and Matt provided you with excellent customer service and helped you find exactly what you wanted. It’s wonderful to know you are happy with the service you received at Sytner Select Northampton. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you again in the future.
Billy was exceptional !
Billy was exceptional !! Ask for the lad he will look out for you!! Any car you need he will give you his true opinion and tips
2026年7月17日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you, Boff, for your fantastic review. We’re delighted to hear that Billy provided you with exceptional service and honest advice. It’s great to know he took the time to offer genuine opinions and helpful tips to assist you in finding the right car. Your kind words mean a lot to us and to Billy personally. We truly appreciate you sharing your experience and hope you continue to enjoy your vehicle for many miles to come.
The worst car buying/ownership…
The worst car buying/ownership experience ive ever had, found what i thought to be a good deal on a 19 plate Land Rover discovery sport with 47 thousand miles. Paid for the car in full, collected it an drove it home, the very same night it had a engine management light come on. I was covered under 3 month warranty so was advised to find a VAT registered garage to diagnose, turned out to be a DPF/EGR fault. Was then asked by sytner to get an estimate done, which I did. Work was carried out to fix the fault, sytner stated 3-5 days before the work was paid for to the garage. 13 working days later this still hadn't been paid out. I had the garage questioning me an on my case for the amount which I had to consistently chase sytner for, then eventually made payment. 2 days after having the car back from the first fault, another fault occurred, humming from the back when turning left and right. I then phoned sytner again, they very reluctantly after 3 days of phoning an basically begging them, agreed to take it to my local land rover dealership. Where it stayed for 2 weeks, turned out to be a driveline fault, to do with the rear differential! Sytner we're very slow to deal with this fault, i chased land rover to find out what was going on, land rover then sent me a health report on the vehicle stating the brake pads on the front were om the verge of being dangerous, 2mm of depth. The car had done not even 150 miles of use. Even though it states on sytner select website they dont sell a car without atleast 4mm of brake pad depth. I then spent another 3 days arguing with aftersales they had sold me a car that was misadvertised. Out of 28 days owning this vehicle we got 4 days use from it. This car was for my pregnant partner with whom I have 3 kids with. I'd paid insurance on this car, tax. As we all do. Then find myself paying for ubers for my family to commute to school etc. After begging sytner they very reluctantly accepted my right to return. This is by far, the worst car buying/ownership experience of my entire life. I will make sure every single person I come across i will warn them against ever using this company. I will never even entertain looking at a vehicle that's had anything to do with them. For the love of God if you want to keep your sanity please avoid.
2026年7月10日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Jonathan, We are truly sorry to hear about your disappointing experience with your Land Rover Discovery Sport. This is certainly not the standard we aim to provide, and we understand the frustration caused by the issues and delays you encountered. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we can better understand your concerns and discuss them further. Kind regards, Sytner Select Northampton
Everyone was really helpful and…
Everyone was really helpful and friendly especially Louis and Liam would highly recommend choosing sytner to anyone looking for a car
2026年7月16日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Charlotte, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Louis and Liam were especially helpful and friendly throughout your visit. It’s wonderful to know you would highly recommend Sytner Select Northampton to others looking for a car. Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you continue to enjoy your new vehicle for many years to come. Best wishes, The Sytner Select Northampton Team
Daniel K and Rakesh were amazing with…
Daniel K and Rakesh were amazing with their service. Came in with an idea and walked away with the car I truly wanted. Got the documents sorted within an hour or less. Couldn’t be happier!
2026年7月16日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much for your wonderful review. We’re delighted to hear that Daniel K and Rakesh provided such excellent service and helped you find the car you truly wanted. It’s fantastic that the paperwork was completed swiftly, making the whole experience smooth and enjoyable. Your kind words mean a great deal to the team at Sytner Select Northampton. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
Daniel and Rakesh,were amazing today
Daniel and Rakesh,were amazing today, took me less than an hour to walk away with my dream car. thank you to them, honestly super easy, super friendly, would recommend seeing these guys if you visit! thank you again
2026年7月16日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much, Nabeel, for your fantastic review. We’re delighted to hear that Daniel and Rakesh made your experience so straightforward and enjoyable. It’s wonderful that you were able to walk away with your dream car in such a short time. Your kind words mean a great deal to the team, and we truly appreciate your recommendation. We hope you enjoy every moment with your new vehicle and look forward to welcoming you back in the future. Thank you once again!
Very nice and welcoming- Chris sexton…
Very nice and welcoming- Chris sexton welcomed us in and explained my options very well and clearly polite and great customer service
2026年7月15日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Suzie, Thank you very much for your kind words. We are delighted to hear that Chris Sexton provided you with a warm welcome and clear, polite explanations regarding your options. It is wonderful to know that our customer service met your expectations and made your experience a positive one. Your feedback is greatly appreciated and serves as a great encouragement to the whole team at Sytner Select Northampton. We look forward to assisting you again in the future. Best wishes, The Sytner Select Northampton Team
Ollie s
Ollie s, Euan & Matt C super organised and extremely helpful with the whole process of buying my new car. Very professional and supportive in relation to helping me with the technical side of purchasing a car. Would highly recommend. FAULTLESS
2026年7月15日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you, Martin, for your fantastic review. We’re delighted to hear that Ollie, Euan and Matt provided such a professional and supportive experience throughout your car purchase. It’s wonderful to know their expertise helped make the technical side straightforward and stress-free. Your recommendation means a great deal to us, and we’re thrilled that you found the entire process faultless. We hope you enjoy your new car and look forward to assisting you again in the future.
Sytner Select
Sam and team have been incredible and have helped me through a stressful situation. It’s never easy to go from one car to another but also to trade your car in on the same day to go with a new one is absolutely outstanding service! I can’t recommend them enough!! Thank you
2026年7月14日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much, Katie, for your kind words. We’re delighted to hear that Sam and the team were able to support you through what can be a stressful process. It’s wonderful to know that the service you received made your car transition smooth and straightforward. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you many happy miles in your new car!
Great service very easy to deal with.
2026年7月12日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear James, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are delighted to hear that you found our service great and easy to deal with. It is always our aim to provide a smooth and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Northampton Team
Great service
Sam was very helpful and transparent, showed me exactly what was going on and answered all questions professionally
2026年7月11日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you very much for your kind words, Tom. We are delighted to hear that Sam was able to assist you with transparency and professionalism throughout your experience. It is always our aim to ensure our customers feel fully informed and comfortable with every step of the process. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future.
Had a very good experience with Amy and…
Had a very good experience with Amy and Louis, making the process purchasing the car easy and stress free. The process was also very efficient and had no pressure to purchase straight away.
2026年7月11日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you, Jordan, for your kind words. We are delighted to hear that Amy and Louis made your car purchasing experience easy and stress-free. It’s wonderful to know the process was efficient and that you felt no pressure to make an immediate decision. We always aim to provide a relaxed and supportive environment for our customers. Your feedback is greatly appreciated, and we hope you enjoy your new car for many miles to come. Thank you once again for choosing Sytner Select Northampton.
Was greeted by Raks (Dave) and Matt at…
Was greeted by Raks (Dave) and Matt at the waiting area, very helpful with getting everything up and running, wasn’t too long of a wait as we were then greeted by Ollie and he was extremely welcoming and sociable, led us to see my Audi TT for the first time and gave me all the time needed to get familiar with it. Excellent service across the board with all members we met today, would definitely recommend 100% 👍🏾
2026年7月11日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you, Montel, for your fantastic review. We’re delighted to hear that Raks, Matt, and Ollie provided such a warm and helpful welcome, making your experience with your Audi TT so enjoyable. It’s wonderful to know that you felt well looked after throughout your visit. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future.
Excellent Service From Matt H
Excellent Service From Matt H. And Ty.
Happy to come back
2026年7月11日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Solomon, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt H. and Ty provided you with excellent service. It’s always a pleasure to welcome back valued customers like yourself. Your support means a great deal to us, and we look forward to assisting you again in the future. Wishing you all the best until then. Kind regards, The Sytner Select Northampton Team
Very knowledgable
Chris our sales rep was very professional and knowledgeable about the model we wanted
2026年7月11日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Sanny, Thank you very much for your kind words. We are delighted to hear that Chris provided you with a professional and knowledgeable service regarding the model you were interested in. It is always our aim to ensure our customers feel well informed and confident throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
Alex, matt c, ollie
Matt C, Alex, Ollie
Good friendly service, all very lovely and welcoming.
2026年7月8日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Jodie, Thank you ever so much for your kind words. We’re delighted to hear that Matt C, Alex, and Ollie provided you with friendly and welcoming service. It’s always our aim to make every customer feel valued and comfortable throughout their experience. Your positive feedback truly means a lot to the team. We look forward to welcoming you back to Sytner Select Northampton in the future. Warm regards, The Sytner Select Northampton Team
Made to feel that you are a burden for…
Made to feel that you are a burden for needing to use the service very unapproachable staff
Not a good experience
2026年7月6日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Karen, We are truly sorry to hear about your experience and apologise that you felt like a burden when using our service. This is certainly not the standard we aim to uphold, and we appreciate your feedback. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we can better understand your concerns and work towards improving our service. Your satisfaction is very important to us. Kind regards, Sytner Select Northampton
Sytner Group - Sytner Select Northampton からの回答
Dear Ion, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Select Northampton. We are delighted to hear that you found our team to be great and that Daniel provided excellent service. Your feedback is truly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
The best and smoothest experience at a…
The best and smoothest experience at a dealership.
I dealt with Jonathan Hurren who was both friendly and professional, it was clear he knew exactly what he was talking about. Jonathan made the whole experience enjoyable and relaxing. I will definitely be coming back again and wish to deal with him.
2026年6月27日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you, Ed, for your kind words and fantastic review. We are delighted to hear that Jonathan provided you with a friendly and professional service, making your experience both enjoyable and relaxing. It’s wonderful to know that his knowledge and approach left such a positive impression. We truly appreciate your support and look forward to welcoming you back in the future. Your recommendation means a great deal to us. Thank you once again for choosing Sytner Select Northampton.
I am absolutely disgusted…
I am absolutely disgusted by how my sale was handled by Rakesh.
When I viewed the car for a test drive, it had a Ghost Immobiliser fitted. Before proceeding with the purchase, I specifically requested that it be removed because I didn't want to have to enter an 8-button code every time I started the car. Rakesh agreed to remove it and even called me a few days later to confirm that it had been removed.
That turned out to be completely untrue.
Just two months after buying the car, the Ghost Immobiliser re-activated, preventing the car from starting. I was left stranded in the middle of nowhere, and the AA were unable to diagnose the problem. The car had to be recovered to my local Mercedes dealership.
Because the car wouldn't start, it was locked in Park with the handbrake engaged. As a result, the recovery process caused significant damage while loading it onto the tow truck, resulting in £10,000 worth of repairs. I was left without my car for months, causing a huge amount of stress and inconvenience.
Even after the repairs were completed, Mercedes still couldn't understand why the car wouldn't start until they discovered that the Ghost Immobiliser was still fitted and fully operational. I explained that I had been told it had been removed, but they confirmed that it clearly had not.
Fortunately, I had kept the original Ghost code from when I bought the car. Had I thrown it away - as most people probably would after being told the system had been removed - there would have been no way to start the vehicle.
I am now forced to use the Ghost Immobiliser every time I drive the car, despite specifically purchasing the vehicle on the understanding that it had been removed. To make matters worse, I have received no meaningful response from the aftersales team despite trying to get this resolved.
This dishonesty is unacceptable, I was told the immobiliser had been removed when it hadn't, and it has caused me months of inconvenience, unnecessary expense, and significant stress.
Based on my experience, I cannot recommend this dealership or Rakesh, and I would strongly advise others to think carefully before buying a vehicle from them.
2026年1月3日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Dan, We are truly sorry to hear about your experience and the distress it has caused. This is not the standard of service we aim to provide. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we can better understand your concerns and discuss the matter further. Your feedback is important to us, and we hope to find a way to address your dissatisfaction. Kind regards, Sytner Select Northampton
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