Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... もっと見る
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所在地
所在地を変更Ravens Way, NN3 9UD Northampton, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... もっと見る
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I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with al... もっと見る
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Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Ravens Way, NN3 9UD, Northampton, England, 英国
4.7
優良
2993件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really good customer service
Really good customer service, prompt, solution focused and helpful. Particular kudos to Josh, one of the junior team members who showed initiative and a great sense of humour too.
2026年7月5日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear C Tyrrell, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our customer service prompt, solution-focused, and helpful. It’s wonderful to know that Josh made such a great impression with his initiative and sense of humour. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Chris Sexton provided an outstanding…
Chris Sexton provided an outstanding experience from start to finish. He was incredibly knowledgeable, genuinely caring, and took the time to understand exactly what we were looking for. Rather than trying to push one option, he presented a range of vehicles and explained the pros and cons of each, making the whole process feel relaxed and pressure-free.
His professionalism, honesty, and attention to detail really stood out, and I felt supported every step of the way. I wouldn’t hesitate to recommend Chris to anyone looking to buy a car. Thank you for making the experience such an enjoyable one!
2026年7月5日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much, Debbie, for your kind words and thoughtful review. We’re delighted to hear that Chris provided such a knowledgeable and supportive experience throughout your car-buying journey. It’s wonderful to know that his professionalism and honesty made the process relaxed and pressure-free. Your recommendation means a great deal to us, and we’re thrilled that you found the whole experience enjoyable. We truly appreciate you taking the time to share your feedback.
Chris S and Matt thank you!
Christopher S has been brilliant with helping me find a new car after mine was written off. Very helpful and friendly. Matt was also very helpful with securing the car at the very end! Thanks guys! Would recommend.
2026年7月4日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much, Niamh, for your kind words and fantastic review. We’re delighted to hear that Christopher and Matt were able to assist you so effectively during what can be a stressful time. It’s wonderful to know you felt supported and valued throughout the process. Your recommendation means a great deal to us, and we’re thrilled you’re happy with your new car. Wishing you many enjoyable journeys ahead, and thank you once again for choosing Sytner Select Northampton.
Excellent Service
Rob offered help and assistance immediately, he was friendly and passionate about his job, and really helped make the experience less stressful. Matt also made the admin side efficient and easy. Will definitely come back here next time we need to buy a car!
2026年7月4日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much, Becca, for your kind words. We’re delighted to hear that Rob and Matt made your experience enjoyable and stress-free. It’s wonderful to know their friendly and efficient approach helped during your visit. We truly appreciate your recommendation and look forward to welcoming you back when you’re next in the market for a car. Your support means a great deal to us, and we’re pleased to have been part of your car-buying journey.
Great Service
We were looked after by Rob who made the process so easy from start to finish. Buying a car can be quite a daunting experience which was made much easier thanks to Rob. All of the admin and paperwork was a breeze thanks to Matt so a really good experience overall
2026年7月4日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Owen, Thank you very much for your kind words. We’re delighted to hear that Rob made the car buying process straightforward and enjoyable for you. It’s also great to know that Matt’s assistance with the admin and paperwork helped to make everything run smoothly. Your positive feedback means a lot to the whole team at Sytner Select Northampton. We truly appreciate you taking the time to share your experience and hope you’re very happy with your new car. Best wishes, The Sytner Select Northampton Team
Great service from Dan K
Great service from Dan K, very efficient, approachable and helpful.
2026年7月4日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Rebecca, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dan K provided you with efficient, approachable, and helpful service. It is always our aim to ensure every customer feels valued and well supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
I had a great experience with Sytner…
I had a great experience with Sytner Select. Alfie was incredibly friendly, professional, and took the time to explain everything clearly from start to finish. He answered all of my questions patiently and made the whole process easy to understand, with no pressure at all. His excellent customer service made me feel confident and comfortable throughout my visit. I would highly recommend Sytner Select, especially if you’re dealing with Alfie. Thank you for such a positive experience!
2026年7月3日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you very much, Romario, for your kind words and positive feedback. We are delighted to hear that Alfie provided such a friendly and professional service, making the process clear and comfortable for you. It’s wonderful to know you felt no pressure and that all your questions were answered patiently. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Harvey was a great salesman
Harvey was a great salesman.
Fantastic service
Very knowledgeable and helpful
2026年7月2日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Laura, Thank you ever so much for your kind words. We are delighted to hear that Harvey provided you with fantastic service and was both knowledgeable and helpful throughout your experience. It’s always wonderful to receive such positive feedback, and we will be sure to pass your compliments on to him. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your thoughts. Best wishes from all of us at Sytner Select Northampton.
Poor Sales team
I was reaching them to buy a new Geely EX5 Max, I got a competitive quote from their sales person (Josh) with the manufacturer deposit, once I wanted to proceed with the purchase their response has been very bad, I followed up every day with Josh who stopped replying to my emails, messages and calls. I even paid a booking fee for the car, they delayed for no reason (no proper communication) later they said the offer is over and I can’t avail it. I finally got annoyed with their approach and cancelled the booking and asked for the refund(still waiting for their confirmation). I wouldn’t recommend them if you are looking for a smooth buying experience. I am happy that I didn’t proceed with them.
2026年7月1日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Sivakumar, We sincerely apologise for the disappointing experience you have described. This is not the standard of service we aim to provide, and we understand your frustration regarding the lack of communication and delay. We would like to invite you to contact our Head of Sales, Colin Watts colinwatts@sytner.co.uk who will be happy to discuss your concerns further and assist you in resolving this matter. Kind regards, Sytner Select Northampton
Alex and Josh were amazing
Alex and Josh were amazing! Answered all of the questions I had, they were both very polite and professional! Would recommend them to any looking for their next car!
2026年6月30日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you very much, Burt, for your kind words and fantastic 5-star review. We’re delighted to hear that Alex and Josh provided you with polite, professional, and helpful service throughout your experience. It’s wonderful to know they were able to answer all your questions and make the process enjoyable. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. Wishing you many happy miles in your new car!
My car was booked in on the 26.06.2026…
My car was booked in on the 26.06.2026 fro an MOT and a service, with an additional aircon service. upon arrival the person checking in the car confirmed that the car wash would not be at an additional cost as the car was in for an MOT and Service. When I arrived just after 4pm I was told the car had failed the MOT. The items in question could have been replaced very easily with a phone call and my approval as the car was onsite for a service: a number-plate light and a headlight. I had no phone call prior to collecting to inform me of any issues. Then the car was also not washed- the feedback on this was that the car failed the MOT so could not be driven. The MOT items listed are lights and covers I don't see how this affects a car being washed which is included in the service, which I paid for. This is very poor communication and service. I bought the car here in 2021 and will not be returning .
2026年6月26日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Dalize, We apologise for the disappointment caused during your recent visit. We understand your frustration regarding the lack of communication about the MOT issues and the car wash. Please be assured that your feedback is taken seriously. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss your experience further and see how we might assist you. Kind regards, Sytner Select Northampton
Great Experience
Had a great experience at Sytner Northampton. Matthew assisted us and was very professional and knowledgeable throughout. Overall, we couldn’t fault the service and would recommend to anyone looking for their next car.
2026年6月28日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Charlotte, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Northampton. We are delighted to hear that Matthew provided professional and knowledgeable assistance throughout your visit. It’s wonderful to know that you felt well supported and that our service met your expectations. Your recommendation means a great deal to us, and we truly appreciate your feedback. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Northampton Team
Chris was a pleasure to deal with from…
Chris was a pleasure to deal with from start to finish.
As a customer it’s lovely to have a nice straight forward transaction especially in this weather.
Shout out to Lewis as well!!
Thank you guys I’m very pleased with my new car!!!
2026年6月28日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much for your kind words, Sam. We’re delighted to hear that Chris and Lewis made the process straightforward and enjoyable, especially given the challenging weather. It’s always our aim to provide a pleasant and hassle-free experience for our customers. We’re thrilled that you’re pleased with your new car and hope it brings you many happy journeys. Your feedback means a great deal to the team here at Sytner Select Northampton. Thanks again for choosing us!
Couldn't fault a thing
Couldn't fault a thing. Both Ty and Alex were very helpful, polite and explained things well. Quick transaction with buying our new car!
2026年6月27日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Sharon, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Ty and Alex were helpful, polite, and explained everything clearly. It’s wonderful to know the transaction was quick and straightforward, making your car purchase enjoyable. Your positive feedback means a great deal to us, and we hope you continue to enjoy your new car for many miles to come. Best wishes from all of us at Sytner Select Northampton.
So the process is purchasing the…
So the process is purchasing the vehicle was a breeze, the vehicle was purchased on the 13/06/26 but the vehicle I purchased failed me within 10days (23/06/26)!!!
The customer service I received from the after car sales team has been absolutely diabolical, I was left stranded for approximately 3 hours the break down recovery I was meant to receive never came I had to seek help from family who came and jump started the vehicle so I could drive it to sytner select servicing centre myself!
When I got there I was just told to sight some paperwork had the key over and they would be in contact between 24 - 48 hours with a diagnosis of the vehicle to let me know what is the fault with the vehicle. The first 24 hours went by I heard nothing so I contacted them for an update and was told the vehicle hasn’t even been seen. I called again 48 hours after and no one answered I had to call the main sytner select for information but they couldn’t give me much information.
Me and my 2 children have been left with no vehicle and have been inconvenienced and left in distress fuming is an understatement at this point!
2026年6月25日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Bianca, We are truly sorry to hear about your recent experience and the distress caused to you and your children. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be able to discuss your concerns further and offer assistance. Your feedback is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Sytner Select Northampton
Alfie is helpful to me and my husband.
Alfie is helpful to me and my husband.
He is a very hardworking and smiles
2026年6月22日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Esther, Thank you very much for your kind words. We are delighted to hear that Alfie was helpful to you and your husband. It’s wonderful to know that his hard work and positive attitude made a difference to your experience with us. We truly appreciate you taking the time to share your feedback and hope to continue providing the same level of service in the future. Your support means a great deal to the entire team at Sytner Select Northampton. Kind regards, The Sytner Select Northampton Team
Alex and Josh were great through the…
Alex and Josh were great through the process. They made buying my first EV and new car a breeze. Thanks for all the support.
2026年5月15日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you, Matthew, for your kind words and for choosing Sytner Select Northampton for your first EV and new car purchase. We’re delighted to hear that Alex and Josh made the process straightforward and enjoyable for you. It’s always a pleasure to support customers through such an exciting step. We hope you continue to enjoy your new vehicle and look forward to being of assistance in the future. Thanks once again for your lovely feedback.
Have bought multiple cars from here now…
Have bought multiple cars from here now (throughout a name change) and they are great, Lloyd was our salesman who looked after us and was fantastic, he understood what was important to us and helped us find what we needed! The manager Louis who took over to complete the purchase was transparent with everything and helped us brilliantly. Very friendly
2026年6月21日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you, Mr Moring, for your wonderful review and continued trust in Sytner Select Northampton. We’re delighted to hear that Lloyd provided fantastic support and that Louis was transparent and helpful throughout your purchase. It’s great to know we understood your needs and made the process friendly and straightforward. Your kind words mean a lot to the whole team, and we truly appreciate you choosing us for multiple car purchases. We look forward to assisting you again in the future.
Service from start to end was great!
Service from start to end was great!
Was served by Little Ollie. Process was smooth and transitioning from old vehicle to new couldn't have been any easier, thanks for your service!
Honestly grateful
2026年6月20日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Thank you so much for your kind words, Ryan. We’re delighted to hear that Little Ollie provided you with a smooth and enjoyable experience from start to finish. It’s wonderful to know that the transition from your old vehicle to your new one was effortless. Your gratitude means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
See above/fore mentioned
Staff and how I was dealt with on the visit.
Greeted by Amy on arrival, who ensured I had the keys for the cars I’d selected to view.
Found the car I wanted, Rakesh talked me through all the documents, demands and needs, warranty Guard X.
On collection day Louis greeted by who walked me through the final paperwork,
2026年6月21日
自発的なレビュー
Sytner Group - Sytner Select Northampton からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Northampton. We are delighted to hear that Amy, Rakesh, and Louis provided you with excellent service throughout your visit and purchase. It’s wonderful to know you felt well supported and informed during the process. Your feedback is greatly appreciated, and we hope you continue to enjoy your new car. Best wishes, The Sytner Select Northampton Team
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