Why sell a warranty that covers up to the value of the car (15,900) but then saying it is not economical for you to repair the vehicle. You could put a new engine and a gearbox into the car fo... もっと見る
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I never thought I’d have a 5 star experience buying a car but Brayden & Vass at Sytner Select Nottingham have proved me wrong! From the moment I entered the showroom the service I received from Brayd... もっと見る
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Visited Sytner Select Nottingham looking to replace car. Tyrell the adviser there was the best customer adviser/car sales that I have ever dealt with. Going back in September to make sure the replacem... もっと見る
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I had the pleasure to meet Mathew Tomy,part of the sales team, who helped me purchase my car. Mathew took the time to listen to my questions and answered them openly and honestly. He had a genuine... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Unit 1 Enterprise Way, NG2 1EN, Nottingham, 英国
- 0115 934 1414
4.3
優良
1687件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Simon and Ashley have been amazing with…
Simon and Ashley have been amazing with us from start to finish. Amazing service and advice. And got a good quality car from it. Can't fault anything
2025年6月10日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your kind words, Thomas. We are delighted to hear that Simon and Ashley provided you with exceptional service and advice throughout your experience with us at Sytner Select Nottingham. It is our goal to ensure that our customers receive top-quality cars and we are thrilled that you are satisfied with your purchase. We appreciate your support and look forward to continuing to provide you with excellent service in the future. Thank you for choosing Sytner Select Nottingham.
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your kind words, Becky! We are delighted to hear that Simon and Ashley provided you with excellent service at Sytner Select Nottingham. Our team takes great pride in being helpful and informative to our customers. We appreciate your recognition of their efforts. We strive to maintain high standards and it is an honour to receive a 5-star review from you. We hope to see you again in the future for all your automotive needs. Thank you for choosing Sytner Select Nottingham.
Allen was very attentive and very well…
Allen was very attentive and very well informed. He went the extra mile in helping get our used car in tip top condition. Thanks Allen.
2025年6月1日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your kind words, Steve. We are delighted to hear that Allen provided you with excellent service and went above and beyond to ensure your used car was in top condition. Our team at Sytner Select Nottingham takes great pride in providing our customers with attentive and knowledgeable assistance. We appreciate your recognition of Allen's efforts and we will be sure to pass along your compliments to him. Thank you for choosing Sytner Select Nottingham and we hope to see you again in the future.
Nice friendly staff
Nice friendly staff, Denis and Jordan were very patient and accommodating to us and willing to deal with any complaints that we had no matter how minor
2025年5月24日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your kind words, Solomon. We are delighted to hear that you had a positive experience at Sytner Select Nottingham. Our team takes great pride in providing friendly and accommodating service to all our customers. We are glad that Denis and Jordan were able to address any concerns you had, no matter how minor. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Sytner Select Nottingham.
Very good experience at Sytner select…
Very good experience at Sytner select Nottingham. We dealt with Allen who was fab. Excellent communication and a smooth purchase including with a trade in.
2025年5月16日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your kind words, Suzanne. We are delighted to hear that you had a positive experience at Sytner Select Nottingham. Our team takes great pride in providing excellent communication and a smooth purchasing process, including trade-ins. We are glad that Allen was able to assist you and make your experience a pleasant one. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Select Nottingham.
Car buying from Sytner
Extremely good service, really helpful, the car I bought was beautifully prepared, they took the time to explain all my options, I never felt rushed or under any pressure, I can really recommend!
2025年5月2日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your glowing review, Alf. We are delighted to hear that you had an excellent experience at Sytner Select Nottingham. Our team takes great pride in providing top-notch service and ensuring our customers are well-informed and never feel pressured. We are pleased that you found your car to be beautifully prepared and that we were able to explain all your options thoroughly. We truly appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Sytner Select Nottingham.
Attentive and Personable Salesman
From the initial enquiry the AI response was prompt to deliver my information to a person who then contacted me the following morning. I was assigned a sales representative (Allen) who followed up prior to our viewing appointment. We were welcomed into the branch and were given time to view and walk around the car without any pushy sales techniques. We were offered a relaxed test drive with no limitations on time and access to all roads we wanted to test the vehicle on. Allen was exceptionally helpful and very personable. He answered all of our questions and allowed us time to chat alone. He had pre-prepared a finance example based on information gathered and made the process very clear and as concise as possible. Our requests relating to valeting the vehicle prior to collection were carried out exactly as requested. Removing stickers and completing a full and thorough clean of the car internally and externally. Allen and his colleagues exceeded the expectations of my wife and I. We would both return to the branch without a doubt to purchase our next car.
2025年5月26日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for taking the time to share your positive experience at Sytner Select Nottingham, Karl. We are delighted to hear that our team provided you with prompt and attentive service, without any pushy sales techniques. It is our goal to make the car buying process as smooth and stress-free as possible. We are pleased that Allen and his colleagues exceeded your expectations and we look forward to welcoming you back for your next car purchase. Thank you for choosing Sytner Select Nottingham.
Never buy a car from the again!
Bad customer service!!!
Information misleading to customers and not all information provided. DO NOT BUY THE WARRENTY! It is a scam. Wasn’t provided the information pack and not told there were other charges for the warrenty. Also was told the car came with 24 hour driveway insurance which it didn’t ans had to our aches extra insurance.
Have previously contacted their sales department and they do not respond or care about their customers
2025年2月1日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
We are sorry to hear about your negative experience with our dealership. We apologise for any misleading information provided and for not providing the necessary information pack. We would like to assure you that we take customer satisfaction seriously and we are disappointed to hear that our sales department did not respond to your concerns. We would like to invite you to contact our Head of Business, John Knowles, at johnknowles@sytner.co.uk, to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention.
We have just had the BEST experience of…
We have just had the BEST experience of buying a car ever!
Friendly knowledgeable staff and no pushy sales, they made every effort to make it possible for us to purchase our new car.
Would highly recommend Simon and Ashley who are a great team! Thank you we are so happy!!
2025年5月17日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your glowing review, Rachel! We are delighted to hear that you had the best car buying experience with us at Sytner Select Nottingham. Our team takes pride in providing friendly and knowledgeable service without any pushy sales tactics. We are thrilled that Simon and Ashley were able to assist you in purchasing your new car and we appreciate your recommendation. We hope you enjoy your new car and thank you for choosing us.
Amazing customer service!
The customer service was absolutely brilliant! Denis helped me with the purchase of my fiat 500 and kept me updated and informed every step of the way even if there wasn’t much of an update to give. Would definitely recommend this to anyone looking to buy themselves a newer car
2025年5月13日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your glowing review, Liv! We are delighted to hear that you had a fantastic experience at Sytner Select Nottingham. Our team takes great pride in providing exceptional customer service, and we are thrilled that Denis was able to assist you with your purchase. We appreciate your recommendation and hope you enjoy your new Fiat 500. Thank you for choosing Sytner Select Nottingham.
Great fast service
I recently sold my car at Synter Select Nottingham and it was a great experience from start to finish. The staff were very helpful. A big thank you to Holly Scott for the excellent service and to all the other staff who were friendly and welcoming. I highly recommend them. It was actually quite a pleasant experience.
2025年5月12日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your kind words, Valierkijus Kolosovas. We are delighted to hear that you had a great experience at Sytner Select Nottingham. Our team takes pride in providing excellent service to our customers, and we are glad that Holly Scott and the rest of our staff were able to assist you with selling your car. We appreciate your recommendation and are happy to know that you found the experience to be pleasant. Thank you for choosing Sytner Select Nottingham.
Excellent service
My partner and I bought a car recently, and Allen and Declan were brilliant. They were both friendly and professional and without the ‘hard sell’ (which we really dislike and have experienced at other showrooms).
My partner loses interest if he has to sit too long with paperwork. Both Allen and Declan really speeded up their elements of the process for us which we really appreciated.
Allen also kept us well informed between the sale and collection dates.
We would definitely buy from Sytner again, overall it was an enjoyable experience.
2025年5月9日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for taking the time to leave us a 5-star review, Sarita. We are delighted to hear that you and your partner had a positive experience at Sytner Select Nottingham. Our team takes pride in providing a friendly and professional service without the pressure of a hard sell. We are glad that Allen and Declan were able to make the process smooth and efficient for you. We appreciate your kind words and look forward to welcoming you back in the future.
Poor Experience
Unfortunately, my recent experience with Nottingham Sytner Select has been the most disappointing car buying process I’ve encountered to date. For context:
On April 18th, I paid a £99 reservation fee for a vehicle. From that point onward, I was forced to continuously chase the dealership for updates over a two-week period before being informed that the car was finally “ready.” Communication was poor throughout, and it was extremely difficult to get in touch with staff, who appeared disengaged and lacking in customer focus.
When I was eventually invited to collect the car, I was booked into the final slot of the day. The finance process was rushed, with staff insisting it had to be completed immediately due to the finance companies “closing soon,” warning that any delay would set things back further. I didn’t leave the dealership until 7:30 PM.
To make matters worse, the car was handed over without a fresh MOT — I was told I would need to return at a later date as they “didn’t have the time” to complete it that day.
During my drive home, I immediately noticed an issue: the car would not shift into third gear. Upon further inspection at home, I found that despite the dealership having stamped the service book to indicate a service had been carried out, the coolant level was below the minimum — a concerning oversight.
I returned the car the following morning. As of now, I have yet to receive any clear explanation regarding the missing coolant. I’ve also been informed the vehicle was sent to an external garage over a week ago, but the dealership has been unable to get an update on the repairs. The only reason I even have this information is because I’ve been following up myself — no one has proactively contacted me.
In summary, my experience with Nottingham Sytner Select has been extremely poor. The lack of communication, attention to detail, and customer care has left me frustrated and disappointed. Based on my experience, I would not recommend them to anyone seeking a professional or reliable service.
2025年4月18日
自発的なレビュー
Good and prompt.
Bought my vehicle 3 years ago from Nottigham site, initially had a couple of problems which were fixed promptly to my satisfaction. Signed up for MoT for life when purchased and have just had it's 3rd MoT which was done within the hour. Service was prompt and curtious.
2025年5月2日
Sytner Group - Sytner Select Nottingham からの回答
Thank you for taking the time to leave us a 5-star review, Tony. We are delighted to hear that you have been a satisfied customer for the past 3 years. We apologize for any initial problems you may have experienced, but we are glad that they were promptly resolved to your satisfaction. Our team at Sytner Select Nottingham takes pride in providing efficient and courteous service, and we are pleased to hear that your recent MoT was completed within the hour. Thank you for choosing us and for being a part of our MoT for life program. We look forward to continuing to serve you in the future.
Best car sales people around Jordan…
Best car sales people around Jordan Wainwright and Hannah Daynes wouldn't go anywhere else number 1 service
2025年4月2日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your glowing review, Jordan! We are delighted to hear that you had such a positive experience with our team at Sytner Select Nottingham. It is our top priority to provide exceptional service to our customers, and we are thrilled that Jordan Wainwright and Hannah Daynes were able to exceed your expectations. We truly appreciate your loyalty and look forward to continuing to provide you with the number one service you deserve. Thank you for choosing Sytner Select Nottingham.
I just wanted to express my gratitude…
I just wanted to express my gratitude to Knate and Hannah at Sytner Select. They provided such a fantastic experience during my enquiries! Knate was super helpful and knowledgeable, answering all my questions with patience. Hannah made the whole process so easy and enjoyable, ensuring everything was clear and straightforward. Their friendly attitudes and dedication to customer service truly stood out & it’s refreshing to hear people speak about their job with such passion. I can't recommend Sytner Select enough! Thanks again, Knate and Hannah.
2025年4月18日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Dear Madison Elliott, Thank you for taking the time to leave such a glowing review for Sytner Select Nottingham. We are delighted to hear that Knate and Hannah provided you with a fantastic experience during your enquiries. It is wonderful to know that Knate's knowledge and patience, as well as Hannah's efficiency and friendliness, made the process easy and enjoyable for you. We are proud to have such dedicated and passionate team members who truly care about providing excellent customer service. Thank you for recommending Sytner Select and we hope to see you again in the future. Best regards, Sytner Select Nottingham
Jack and Hannah are awesome!
I recently purchased a car and my salesman was Jack and I had a great overall experience. The process was smooth from start to finish. The staff was knowledgeable, patient, and not pushy, which made me feel comfortable and confident in my decision. They answered all my questions clearly. Even when I drove off and encountered a problem they helped me instantly. I’d definitely recommend this place to anyone in the market for a used car. Great service, transparency, and professionalism made all the difference. Hannah also was great dealing with the finance side of the sale! Thank you
2025年4月30日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your kind words, Zack. We are delighted to hear that you had a great experience at Sytner Select Nottingham. Our team takes pride in providing knowledgeable and patient service without being pushy. We are glad that you felt comfortable and confident in your decision. It is our pleasure to assist you with any questions or concerns you may have. We appreciate your recommendation and are happy to have helped you with your car purchase. Thank you for choosing us.
Service was fantastic from start to…
Service was fantastic from start to finish, Knate and Hannah really helped make the process smooth and was very informative. Thank you!
2025年4月29日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for your glowing 5-star review, Rhiannon! We are delighted to hear that you had a fantastic experience at Sytner Select Nottingham. Our team, led by Knate and Hannah, is dedicated to providing exceptional service and making the car-buying process as smooth as possible. We are glad to hear that they were able to assist you and provide informative guidance. Thank you for choosing Sytner Select Nottingham, and we hope to see you again in the future.
Knate and Hannah
Took delivery of my VW polo last week & I could not be happier with it. After not buying a new car for a few years I was reluctant about going into a car dealer shop. Knate and Hannah looked after me and spoke me through everything not pushy just genuinely nice people. They got the car ready in a couple of days and helped me with my part exchange. Thanks both
2025年4月29日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for taking the time to leave us a 5-star review, Kerry! We are delighted to hear that you are happy with your new VW Polo and that our team, Knate and Hannah, provided you with a positive experience. We understand that buying a new car can be daunting, but we strive to make the process as smooth and stress-free as possible. We appreciate your kind words and we hope you enjoy your new car for years to come. Thank you for choosing Sytner Select Nottingham.
Mileage Discrepancy, Damaged Alloys, condescending staff
Yesterday I bought a white BMW 3 series 2019 plate. The presale customer service was excellent however it’s been downhill since then. The car was advertised with 41000 miles but when I took the car home I realised the actual mileage was 50010 and I only done a 100 mile journey to bring the car home. There was some damage on the vehicle I was informed about however the pictures I received didn’t highlight the extent of the damage and I was assured the alloys would be refurbished however they wasn’t done properly (scratch on the rear driver side wheel). When I brought this to the attention of Hannah I was told ‘if I didn’t buy the car some else will.’ Which I found to be rude and condescending. The car was given to me with next to no petrol and barely made it to the petrol station. I haven’t needed to use the after sales team yet so I cannot comment on their after sales customer service.
Based on the mileage discrepancies and being let down with the quality of the alloys and Hannah’s comment about if I don’t buy the car someone else will, I do not encourage anyone to use this dealership. Not the experience I was expecting when purchasing a £20k car.
2025年4月28日
自発的なレビュー
Sytner Group - Sytner Select Nottingham からの回答
Thank you for bringing this to our attention, Dillon. We apologise for any inconvenience caused by the discrepancies in mileage and the condition of the alloys. We pride ourselves on providing excellent customer service and we are disappointed to hear that your experience did not meet your expectations. We would like to invite you to contact our Head of Business, John Knowles, at johnknowles@sytner.co.uk to discuss this matter further. Thank you for your feedback.
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