It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we couldn’t fault the fact that we were of... もっと見る
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I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... もっと見る
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I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... もっと見る
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At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person. The problem part is getting hold of them for service-related queries. If y... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fusiliers Way, CV34 8DD, Warwick, England, 英国
- 01926333888
4.3
優良
272件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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An expensive part replacement…
An expensive part replacement (spigot/latch to close charger flap)which is clearly poor design. Then technicians damage paint work and bodywork whilst doing the work so have another day inconvenienced. However, the service representative Charlotte was polite and helpful.
2026年1月7日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Gail, thank you for sharing your feedback. We appreciate your comments regarding the part replacement and understand your frustration with the inconvenience caused. We are sorry to hear about the damage to your vehicle’s paintwork and bodywork during the repair process. It is reassuring to know that Charlotte provided polite and helpful service throughout. Your experience is important to us, and we value your honest review. Kind regards, Sytner Warwick BMW.
Hollis on the service desk has provided…
Hollis on the service desk has provided an excellent service and kept me updated along the way. Great polite service from all the staff.
2026年1月3日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hollis provided excellent service and kept you well informed throughout. It’s wonderful to know that our team’s polite and attentive approach made a positive impression. Your feedback is greatly appreciated and serves as a great encouragement to all of us here at Sytner Warwick BMW. We look forward to welcoming you back in the future. Best regards, Sytner Warwick BMW Team
My service agent was very punctual and…
My service agent was very punctual and informative.
2026年1月5日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Kathleen, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your service agent was punctual and provided you with informative assistance. It is always our aim to offer a professional and efficient service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Kind regards, Sytner Warwick BMW Team
The worst service I have ever…
The worst service I have ever experienced as a loyal BMW customer of nearly 30 years I brought my car in for a diagnostic a week before Xmas and I'm still ( jan 3rd ) awaiting for my car to be released from your garage for extensive repair. It's utterly unacceptable that you have allowed this to drag on i blame Tom and Georgia for not dealing with this in a timely manner it's disgusting and disgraceful. I have had to hire a car of over £350 for the Xmas period so I could see my son the one time a year I see him. I will NEVER use your branch again you are a disgrace to the brand I'm totally beyond words.
2025年12月19日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mr McMurrough, We sincerely apologise for the distress and inconvenience caused during this period, especially at such an important time. Your loyalty over nearly 30 years is greatly valued, and it is disappointing to hear your experience did not meet the high standards we strive for. We would like to invite you to contact our Aftersales Manager Jody Boyle,at jodyboyle@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention. Kind regards, Sytner Warwick BMW
great customer service
2025年12月20日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mr Mehta, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with the customer service you received at Sytner Warwick BMW. Providing an excellent experience for our customers is something we take great pride in, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Warwick BMW Team
Sytner Group - Sytner Warwick BMW からの回答
Dear Jatin Sharma, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that our staff provided excellent service and made your dealings with us a positive one. It is always our aim to offer the highest standard of care and professionalism. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future.
Great Service and a brilliant turn…
Great Service and a brilliant turn around to get everything sorted the same day. Hollis kept us informed of what was happening to ensure we weren't inconvenienced
2025年12月19日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Nikki, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that Hollis provided excellent communication and ensured a swift resolution on the same day, minimising any inconvenience. It’s always our aim to deliver outstanding service and keep our customers fully informed throughout. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Buying a New Car
Very professional dealership and a special mention to Paul & Jordan, who made it a very pleasurable experience.
2025年11月28日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Shaun, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that Paul and Jordan made your experience with us so pleasurable. It is always our aim to provide a professional and welcoming environment for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Warwick BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
No confirmed analysis after 2.5 hours.
No confirmed analysis after 2.5 hours.
Reception service was excellent.
Alfie who joined me in the car for an analysis test drive was excellent and practical.
After 2.30hrs there was no confirmed analysis for the fault ( a tapping noise) suspected but not confirmed wheel bearing on the passenger rear side.
£150 paid with no resulting confirmation of fault , just a quote of over £600 to replace what May be the fault??
2025年12月17日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear AB, thank you for your feedback. We are pleased to hear that Alfie and our reception team provided excellent service during your visit. However, we apologise for any frustration caused by the lack of a confirmed diagnosis after the test drive. We understand how important it is to have clarity regarding vehicle faults. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your experience further.
Terrible customer care
I’d called the advertised number to book which was Warwick STD code but apparently routed to a call centre. Two days later when attending the booking in the garage, the designated customer services assistant (Nick) could not find my booking. I said I called and booked 2 days ago and had received text confirmation. Instead of apologising he did not look up and was searching through his computer and said you have not called here. I said I called a 01926 number and not for me to know where the person is answering it. I experienced a distinct lack of customer care. He was rude and his manner brusque. I was the one who was polite and calm. Terrible customer care!
2025年12月16日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
We are truly sorry to hear about your disappointing experience with our customer service. This is not the standard we strive to uphold at Sytner Warwick BMW. We appreciate your feedback and understand your frustration regarding the booking confusion and the manner in which you were treated. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Warwick BMW
Great experience, knowledgeable, efficient and fast turnaround
Some Dealerships today have turned into Estate Agents, the customer normally has to chase, chase and chase and the whole process can become tedious, time consuming and leaves you with a bad taste in your mouth and an emptier wallet. Synter Warwick were attentive, understood requirement and delivered a fair outcome in a manner that did not leave that bad taste/experience in its wake. Thank you all round for an enjoyable experience as it absolutely should be when buying a new car. Big shout out to Ben and Richard who helped enourmously.
2025年12月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you, Dean, for your kind words and thoughtful review. We are delighted to hear that your experience with Sytner Warwick BMW was enjoyable and straightforward. It’s wonderful to know that Ben and Richard were able to assist you so effectively and that the process felt fair and attentive throughout. We truly appreciate you recognising the effort we put into making car buying a positive experience. Your feedback means a great deal to the whole team. Wishing you many happy miles in your new car!
Never again
The staff dealing with me were good but the company itself leaves a lot to be desired.
I am ineligible for a courtesy car because of my age, even though my own insurance certificate clearly states that I am covered for any loan car provided during a service.
Because of this company rule I had no option but to wait on site, for two hours I was informed, but this overran so that my wait extended to three hours.
For any future service I will have no option other than to use another garage nearer my home that WILL provide me with a courtesy car.
2025年12月8日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Keith, Thank you for your feedback. We are pleased to hear that the staff attending to you were good, but we apologise for the inconvenience caused by our courtesy car policy and the extended wait time. We appreciate your comments and understand your frustration. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kind regards, Sytner Warwick BMW
Excellent service …
Reception by staff made to feel welcome, offered a drink. Charlotte who managed booking excellent and kept me up to date with work on car. No problems encountered during visit, staff excellent
2025年12月9日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mikey, Thank you very much for your kind words and for taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that our team, especially Charlotte, made you feel welcome and kept you well informed throughout your visit. It’s wonderful to know that you found the service excellent and encountered no issues. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards for all our customers. We look forward to welcoming you again soon. Best regards, Sytner Warwick BMW Team
I had a great experience from Sytner…
I had a great experience from Sytner Warwick, the staff are extremely friendly and helpful. Will definitely be returning for any future servicing or purchasing of cars
2025年12月8日
自発的なレビュー
BMW X3
We had over an hour with Sean who was very helpful and knowledgeable. We were impressed with the car and quality of the handover
2025年12月6日
自発的なレビュー
Great facility at BMW Warwick
Great facility at BMW Warwick, great range of well priced used cars to choose from accross the Sytner Group, friendly staff, no pressure.
2025年12月5日
自発的なレビュー
Let down by attention to detail …
My pre sale experience was excellent however the handover experience was a little disappointing, like many main dealers they seem more concerned about compliance and up selling products than explaining the car and preparation!
The sytner sales manager had committed to making sure the car had a service and a tank full of fuel, the car was presented with just a quarter of a tank of fuel not a big deal but annoying , but my bigger issue was that the car was handed over after having had a full service with under inflated tyres (should be 2.8 bar but was in fact between 2.1bar and2.3 bar on all tyres ) which I travelled 100miles) it is of concern that the car has supposedly had a service and was sent out like this ,
I called the sales manager the day after to voice my concerns and was promised a call back that day (I am still waiting)
So what should have been a great experience has been made disappointing by shoddy service.
Update
Many thanks for your reply
Paul was the gentleman that originally promised to call me back but not heard anything from him ,, a little late now I consider,,
2025年11月23日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Lord Wells, thank you for sharing your feedback. We sincerely apologise that your handover experience did not meet your expectations, particularly regarding the fuel level and tyre pressures. We appreciate your comments about the importance of thorough preparation and clear communication. We would like to invite you to contact our Used Car Sales Manager, Paul Noyce, at paulnoyce@sytner.co.uk, to discuss your concerns further and ensure your experience is fully addressed.
Worst service I have ever hAD
service left me with a car very short of oil to the point of it telling me to stop immediately & out in 2 ltrs of oil ( after a full oil service ) mechanic sent out to me home after they discovered it was their fault . I was promised a call back & some sort of apology & compensation offer. Nothing has been forthcoming despite the fact I have chased this twice. No contact at all.
Worst service I have ever had . Engine could have seized on the way home . The car actually has a dip stick !! obviously not used.
2025年11月24日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Stephen, We are truly sorry to hear about your experience and understand your frustration regarding the oil service and lack of communication. This is certainly not the standard we aim to uphold. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk, who will be happy to discuss your concerns further and work towards a satisfactory resolution. Your feedback is important to us, and we appreciate the opportunity to address this matter. Kind regards, Sytner Warwick BMW
Great service nice and friendly
Great service nice and friendly makes people feel at ease not pushy like other garages well done everyone
2025年11月28日
自発的なレビュー
My car was completed in good time and…
My car was completed in good time and they even send a video to show all the safety checks
2025年11月27日
自発的なレビュー
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