It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we couldn’t fault the fact that we were of... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... もっと見る
企業が回答しました
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... もっと見る
企業が回答しました
At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person. The problem part is getting hold of them for service-related queries. If y... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fusiliers Way, CV34 8DD, Warwick, England, 英国
- 01926333888
4.3
優良
272件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Sytner Group - Sytner Warwick BMW からの回答
Dear Jordan, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that you felt well looked after and that our service met your expectations. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Dropped off on time
Dropped off on time, ready for pick up on time. Car nice and clean.
2025年11月20日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Graham, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that your car was dropped off and ready for collection promptly, and that it was presented in a clean and tidy condition. It is always our aim to provide a seamless and efficient service, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
1 series purchase
Being transparent about everything made it an enjoyable experience. The advisors at sytner Warwick were really helpful answering any queries I had to do the vehicle or purchasing process and made it a very pain free experience....Harpreet
2025年11月25日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Harpreet, Thank you very much for your kind words. We are delighted to hear that our team at Sytner Warwick made the purchasing process straightforward and enjoyable for you. Transparency and helpfulness are values we hold in high regard, and it is wonderful to know that these made your experience pain-free. Your feedback is greatly appreciated, and we hope you continue to enjoy your vehicle. Best wishes, The Sytner Warwick BMW Team
Avoid at all costs
Avoid at all costs. Worst experience in buying a second hand car from this dealership. The tyres on the car didn't last 4000 miles before being condemned by SYTNERS because the tread was worn out, but kindly suggested they could swap them for +£1k! Dealership didn't want anything to do with it and said it was my problem. If I was you I would take my business elsewhere and buy from ANY other brand... Avoid, Avoid, Avoid! (If zero stars was an option, I would have selected this!)
2025年11月4日
自発的なレビュー
How buying a car is supposed to feel!
Being left in a position where we required a replacement car at short notice, Stuart at Sytner Warwick found us the perfect car that aligned with our time constraints.
The level of service provided during the sales process at Warwick was second to none. Nothing was too much trouble, they just wanted to find us a great car for our budget and get us back on the road with minimum fuss.
The showroom provided a very luxury experience, lots of stock for approved used with access to many other sites to find the ideal car in ultra-fast time.
I would highly recommend to any one looking for a personal sales experience where you feel valued from initial contact to after sales (after a week of ownership we had a follow up email to check everything was going well!).
2025年11月1日
Sytner Group - Sytner Warwick BMW からの回答
Dear Robert, Thank you for your kind words and for taking the time to share your experience with Stuart and the team at Sytner Warwick BMW. We are delighted to hear that we could assist you promptly and provide a seamless, personalised service that met your needs. It’s wonderful to know you enjoyed the luxury showroom environment and felt valued throughout the entire process. Your recommendation means a great deal to us, and we wish you many happy miles in your new car. Best regards, Sytner Warwick BMW Team
Sytner Group - Sytner Warwick BMW からの回答
Thank you for your kind words and 5-star review of Sytner Warwick BMW. We are delighted to hear that our team was able to provide you with helpful and prompt service. Our goal is to always exceed our customers' expectations and we are glad to know that we were able to do so for you. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Sytner Warwick BMW.
David Roger’s excellence
David Roger’s made me feel very welcome and he made the whole process very easy for me. He knew what he was talking about and he kept it honest with us from the get go. He took time to get to know me so we could build a little bit of a relationship which made me feel very comfortable when walking into the dealership and going through the process of buying a new car
2025年10月15日
Sytner Group - Sytner Warwick BMW からの回答
Thank you for taking the time to share your positive experience at Sytner Warwick BMW. We are delighted to hear that David Roger's exceptional service made your car buying process easy and comfortable. Building a relationship with our customers is important to us, and we are glad that David took the time to get to know you. We strive to provide honest and knowledgeable service, and we are honoured to have earned your 5-star review. Thank you for choosing Sytner Warwick BMW.
BMW X4 New Car Purchase
Sean, who dealt with me, from start to finish was very professional, knowledgeable and customer friendly
2025年9月27日
Sytner Group - Sytner Warwick BMW からの回答
Thank you for your kind words, Mr Goodman. We are delighted to hear that Sean provided you with a professional and knowledgeable service at Sytner Warwick BMW. Our team takes great pride in delivering exceptional customer service and we are pleased to hear that Sean's efforts were appreciated. We will be sure to pass on your feedback to him. Thank you for choosing Sytner Warwick BMW and we hope to see you again in the future.
Good knowledgeable people selling a…
Good knowledgeable people selling a very good brand of vehicle
2025年9月23日
Sytner Group - Sytner Warwick BMW からの回答
Thank you for your kind words, Mr Morris. We are delighted to hear that you had a positive experience at Sytner Warwick BMW. Our team takes great pride in their knowledge and expertise, and we are glad that it was reflected in your visit. As a dealership, we strive to provide our customers with the best possible service and offer top-quality vehicles. We appreciate your recognition of our brand and look forward to welcoming you back in the future. Thank you for choosing Sytner Warwick BMW.
Smooth Process
What a smooth process from going into the garage to ‘have a look’ and a week later picking up our new car. Richard was efficient without being pushy and was keen to ensure we were happy throughout the process we came away knowing that we could just pick up the phone if we were unsure of anything with the car.
2025年9月17日
Sytner Group - Sytner Warwick BMW からの回答
Thank you for your kind words, Louise. We are delighted to hear that your experience at Sytner Warwick BMW was smooth and efficient. Our team takes pride in providing exceptional service without being pushy. We are glad that Richard was able to assist you in finding your perfect car and that you felt supported throughout the process. Please do not hesitate to reach out to us if you have any further questions or concerns about your new car. We hope you enjoy your new BMW!
X5 order
Staff helpful when ordering. Had an issue with my delivery date, Staff found a solution and delivered a great experience
2025年9月11日
Sytner Group - Sytner Warwick BMW からの回答
Thank you for taking the time to leave us a 5-star review, Mr Cartwright. We are delighted to hear that our staff at Sytner Warwick BMW were helpful during your ordering process. We understand that issues can arise, but we are glad that our team was able to find a solution and provide you with a great experience. We strive to deliver exceptional service to all of our customers and we are happy to hear that we were able to do so for you. Thank you for choosing Sytner Warwick BMW.
Great Customer Service
Everything I needed was done for me without any fuss. No problems with any requests. Dave Rodgers looked after me brilliantly.
2025年9月11日
Sytner Group - Sytner Warwick BMW からの回答
Thank you for your glowing 5-star review, Stuart. We are delighted to hear that your experience at Sytner Warwick BMW was hassle-free and that all your requests were met without any issues. It's great to know that Dave Rodgers provided you with excellent service. We always strive to ensure our customers are well taken care of and it's an honour to receive such positive feedback. We appreciate your support and look forward to welcoming you back in the future.
Really great service from Hollis…
Really great service from Hollis Cockerill at BMW Warwick. Hollis was super helpful, friendly, kept me updated and was quick to resolve any queries throughout out the process.
The car was finished on time, cleaned and made ready for collection precisely on schedule
Nice Job BMW
2025年9月5日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Matt, Thank you for taking the time to leave such a positive review for Sytner Warwick BMW. We are delighted to hear that you had a great experience with our team, particularly with Hollis Cockerill. We pride ourselves on providing excellent customer service and it is always a pleasure to hear when our efforts are appreciated. We are glad that Hollis was able to assist you throughout the process and keep you updated. It is also great to know that your car was ready on time and in pristine condition. We will be sure to pass on your kind words to Hollis and the rest of the team. Thank you for choosing Sytner Warwick BMW and we hope to see you again in the future. Best regards, The Sytner Warwick BMW Team
Poor!
Like many people, I am not confident about the engineering side to a car! I had a bulb light that came on my mini Cooper. I was advised by another garage that they couldn't provide the bulbs needed. I arrived in Synter Warwick to ask if they could. The front reception ladies are great, amazing and very helpful. I was advised that they could change the bulb if I waited. I was happy about that as I had time to wait. The registration plate bulb needed changing. I made a sarcastic comment about getting the bulb for free, let me assure you now that was a joke.. I'm pretty sure I can spare the 4 quid bulb, but have an issue with the labour cost! I will return to this. I went for a walk outside and watched whoever was driving my car, drive it as if it was a race. I hope you can review the CCTV on how my car was initially driven until he saw me! He slowed down. The car was returned with what I could only think was oil marks, this car had been cleaned only a few days ago. I was advised about what bulbs had to be used. Now, this was different to what I'd initially being told by another garage, hence my confusion. What I didn't appreciate was the condescending tone used by the finance lady who spoke to me as if I was stupid. I'm far from it. If you had to have medical treatment from me, I can assure you it would have been in a respectful way. I wanted more information about the bulb, etc... The bulb light/warning remained on. I was advised it would cost 150 pounds to figure it out.. 150 pounds to work out why it was on????! Of course, i didnt book it. I wasn't happy that what i feel..would have been a quick check to see what other bulbs were not working, couldnt have happened while my car was with them! She gave me a sarcastic goodbye to which I didn't respond to. Is this your level of service? If so, it needs improving! I was spoken to very well when I came in to buy my car. To my utter annoyance the clasp holding the bulb in looked loose. It should be secure, but part of it was hanging! I called the garage and spoke to the manager. To be fair, he asked me to come back. I had to.. the clasp was on the pavement! It had fallen off. The manager, despite saying he would speak to me in person left it to someone else to speak with me. She noted that the clasp was broken. No apology! It was not broken prior to coming. I hadn't broken it. I had zero clue how to access the bulb.
The car, again came back with marks over the site! So, now I'm off to get it cleaned.
I drove past a local, mini approved garage and thankfully I did. Within 20 mins of arrival. He used a diagnostic tool and advised the break light was partially working. He opened it up and advised that there was erosion. Mini Warwick had suggested a re-wiring may be required?! He cleaned the area, and low and behold.. the alert light is off! He also added more oil. Guess where I am going for my car checks in the future! The fault was visible when he pointed it out.. why couldn't Warwick mini allow time to check visually?! Had you cared for my car in the way you should have, I would have booked a service. The communication was poor, you marked my car with oil marks and you broke a clasp whilst carrying out a simple task! Ps. Simply changing both bulbs was not a kind gesture for me. Treating me with respect, to caring for a much loved car was! Won't ever come back. The reception ladies are professional, maybe consider putting them in finance!
2025年9月3日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Zari, Thank you for taking the time to share your experience with us. We are sorry to hear that your visit to Sytner Warwick BMW did not meet your expectations. We would like to invite you to contact our Aftersales Manager Jody Boyle, at jodyboyle@sytner.co.uk to discuss your concerns further. We take all feedback seriously and we apologise for any inconvenience caused. We strive to provide excellent service to all our customers and we regret that we fell short on this occasion. We appreciate your feedback and we will use it to improve our services. Thank you for bringing these issues to our attention. We hope to have the opportunity to regain your trust in the future. Best regards, Sytner Warwick BMW
A really top class service
A really top class service, excellent staff, everyone from reception to sales and service are so welcoming and polite, nothing is too much trouble, you are made to feel welcome and at ease, never pressured with good time to talk through choices, highly recommended.
ps: The Coffee is also really good! Thank you :)
2025年8月30日
Sytner Group - Sytner Warwick BMW からの回答
Thank you for your glowing review, Mandy! We are delighted to hear that you had a top-class experience at Sytner Warwick BMW. Our team takes great pride in providing excellent service and making our customers feel welcome and at ease. We are glad that you appreciated our polite and welcoming staff, and we always strive to ensure that our customers never feel pressured. We are also pleased to hear that you enjoyed our delicious coffee. Thank you for recommending us and we look forward to welcoming you back in the future.
Servicing rip off
Their price for the service due on my car, £554. Same service at a reputable independent, also OEM parts, £325.
The independent is 50 miles away, Warwick five miles, but an extra £229, really? Syntner have bought out all the local dealerships, so no alternative to paying through the nose for a dealership service.
2025年8月26日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Dee, Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with the price of our service at Sytner Warwick BMW. We understand that our prices may seem higher compared to independent garages, however, we assure you that we only use genuine OEM parts and our technicians are highly trained to provide the best service for your vehicle. We would like to invite you to contact our Aftersales Manager, Jody Boyle at jodyboyle@sytner.co.uk to discuss your concerns further. We value your loyalty and would like the opportunity to address any issues you may have. Thank you for choosing Sytner Warwick BMW and we hope to hear from you soon. Best regards, Sytner Warwick BMW Team
Highly recommend, people focused
Our first car broke down very suddenly so we had to rush to find a car ASAP. Joe at Warwick BMW was amazing and truly seemed to care about the experience he provided. After taking the car in for some routine work we learnt that’s how everyone in the Warwick BMW worked, they all take pride in the job and providing amazing 10/10 service. When it comes to getting a new, upgraded or second car we will defo be paying these guys a visit
2025年8月22日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you for your kind words, Hanna-Louise. We are delighted to hear that Joe and our team at Sytner Warwick BMW provided you with exceptional service during your car-buying experience. Our team takes great pride in delivering top-notch service to all of our customers. We are honoured to have earned your trust and we look forward to welcoming you back when you are ready for your next car. Thank you for choosing Sytner Warwick BMW.
Sytner BMW Warwick diagnosed the…
Sytner BMW Warwick diagnosed the problem with my Mini quickly and clearly, and had a well-thought-out plan ready with a very fast turnaround.
Dan Mills was efficient, friendly, polite, and clearly knowledgeable, making the process smooth from start to finish.
Mushy greeted me at the door with warmth and professionalism, creating a great first impression.
Overall, the service was excellent, and I’m genuinely grateful to the whole team for making the experience so easy and pleasant.
Thanks again
David
2025年8月11日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear David, Thank you for taking the time to leave such a positive review for Sytner BMW Warwick. We are delighted to hear that our team provided you with excellent service and made your experience smooth and pleasant. We take pride in our knowledgeable and friendly staff, and we are glad that the team were able to assist you with your MINI. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Sytner BMW Warwick Team
Bought a bmw from here cash with life…
Bought a bmw from here cash with life insurance money from my partner passing away which sales advisor Stuart was fully aware of, I had and still have a very bad and loud squeaking issue which makes the car sound terrible, and is embarrassing also, it’s under warranty, and twice I have been to a local sytner and had a supposed senior technician out with me who witnessed the issue, and then told me it’s a non visible fault. Spoke to a third party garage who advised me the car was definitely sold to me knowing the issue was there which I am shocked at and find it disgusting after using money to buy it out right after going through a tragedy. I am now dealing with the ombudsman and hoping for a result as Warwick offered me a £5000 loss to part exchange the car.
2025年3月31日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Aaron Colley, We are sorry to hear about your experience with our dealership. We would like to apologise for any inconvenience caused and assure you that we take all customer feedback seriously. We would like to invite you to contact our Managing Director, Andy Clements, at andyclements@sytner.co.uk to discuss this matter further. We value your feedback and would like to address your concerns. Thank you for bringing this to our attention. Sincerely, Sytner Warwick BMW
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。