I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right... もっと見る
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I couldn’t recommend Wakefield Audi enough because of the incredible customer service I recieved from Dale. Dale was great, he was so helpful with everything to do with my A1, ensured that I understoo... もっと見る
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What I love about visiting Audi Wakefield when I take my car in for a service or MOT is how easy it is. The customer service is outstanding. Drop off is quick, great communication on progress througho... もっと見る
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Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs. The entire experience we have received has caused significant stress and anxiety for both myself a... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Calder Park,Peel Avenue, WF2 7UA, Wakefield, 英国
- 01924 241400
4.6
優良
744件のレビュー
顧客にレビューを依頼しています
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Amazing service
Took my car in for an issue that wasn’t Audi’s fault
and Darrian kept me posted every step of the way all the guys in the service department was great would absolutely recommend this branch over the rest
2025年8月31日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you for taking the time to leave us a 5-star review, Caine. We are delighted to hear that Darrian and the rest of our service department provided you with excellent customer service during your recent visit to Wakefield Audi. We pride ourselves on keeping our customers informed every step of the way and it's great to know that this was your experience. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
Great service from Darrian Bibb
2025年9月29日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
We are delighted to hear that you had a great experience at Wakefield Audi, Andy Richardson. It is always our aim to provide exceptional service to our customers, and we are pleased to hear that Darrian Bibb was able to deliver just that. We take great pride in our team and their dedication to providing top-notch service. Thank you for taking the time to share your positive feedback with us. We hope to see you again soon at Wakefield Audi.
Louis Baker
Louis Baker, the Audi employee we dealt with throughout, was professional, knowledgeable, approachable, readily available for queries and friendly.
Nothing was too much trouble and he has a “can do” attitude when faced with any queries we had.
I can absolutely recommend both the dealership but especially Louis.
The other staff we came into contact with were welcoming and helpful.
2025年9月24日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you for your glowing review, Jennifer. We are delighted to hear that Louis Baker provided you with a professional, knowledgeable, and approachable service at Wakefield Audi. We pride ourselves on our "can do" attitude and it's wonderful to hear that Louis exemplified this when addressing your queries. We are also pleased to hear that our other staff members were welcoming and helpful during your visit. We appreciate your recommendation and look forward to welcoming you back to our dealership in the future.
Excellent service
Service was easy to book. Kept informed about progress throughout the service. Work completed to a high standard and on time. Staff very helpful and professional. Excellent complimentary coffee provided whist working. Overtime a great experience and no unexpected costs.
2025年9月25日
Sytner Group - Wakefield Audi からの回答
Thank you for taking the time to share your positive experience at Wakefield Audi, Stephen. We are delighted to hear that our service was easy to book and that you were kept informed throughout the process. Our team takes great pride in providing high-quality work and professional assistance to our customers. We are also glad that you enjoyed our complimentary coffee while waiting. It was a pleasure serving you and we look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
Thomas was really helpful when in…
Thomas was really helpful when in store. He showed us various models that audi had on offer and provided a great service
2025年9月19日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that Thomas provided you with excellent service during your visit to Wakefield Audi. Our team takes great pride in showcasing the various models that Audi has to offer and ensuring that our customers have a positive experience. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
Approachable staff
Welcoming, patient and explained every part of the process clearly. Thomas was very understanding about me not being sure on what I wanted and ensured I walked away with the perfect car for me.
2025年9月9日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you for your kind words, Chloe. We are delighted to hear that Thomas provided you with a warm and patient experience at Wakefield Audi. Our team takes great pride in ensuring that our customers feel comfortable and well-informed throughout the car buying process. We are glad that Thomas was able to assist you in finding the perfect car for your needs. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
5* sales experience
I bought my first Audi here. The experience was brilliant! There was no pressure, no negative speak about my previous car.
Tom worked with me, all of the staff were encountered were lovely but I can't speak highly enough of Tom.
He was highly contactable throughout the process and fab to work with!
I don't want to get into the habit of buying cars but if I need another in future, I'll be there! 🙂
2025年8月30日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you for your glowing review, Lauren! We are delighted to hear that your first experience with Wakefield Audi was nothing short of brilliant. Our team takes pride in providing a pressure-free and positive car buying experience for our customers. We are thrilled that Tom was able to assist you throughout the process and that you found all of our staff to be lovely. We appreciate your kind words and look forward to potentially working with you again in the future. Thank you for choosing Wakefield Audi.
Seamless experience from start to finish
As a first time Audi owner, I can’t fault the experience I’ve had with Audi Wakefield. I collected my Q5 over the weekend and so far, I’m really happy with it. I was really well looked after by Louis, no pushy sales, easy to get along with and nothing’s too much trouble. The fact that 90% of things can be done via email and message made life easier, 3 showroom visits and I drove my new car away on the 3rd and within a week of my initial visit. Great to get a follow up message today to see how I was getting along! Louis is an asset to Audi Wakefield! 😊
2025年9月21日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you for your kind words, Louise. We are delighted to hear that you had a positive experience with our team at Audi Wakefield. We pride ourselves on providing exceptional customer service and it's great to know that Louis was able to assist you in finding your perfect Q5. We understand that purchasing a new car can be a daunting experience, which is why we strive to make the process as smooth and stress-free as possible. We hope you continue to enjoy your new Audi and we look forward to seeing you again in the future. Thank you for choosing Audi Wakefield.
Absolutely delivered beyond my…
Absolutely delivered beyond my expectations. Got my car super quick and the overall transaction was great from Wakefield Audi especially Olivia, Scott. & Mat
2025年9月23日
Sytner Group - Wakefield Audi からの回答
Thank you for your glowing review, We are delighted to hear that we exceeded your expectations and provided you with a quick and seamless car buying experience. Our team, especially Olivia, Scott, and Mat, are dedicated to delivering exceptional service to all of our customers. We are honoured to have earned your trust and we look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Wakefield Audi.
Audi purchase
We we recently purchased our Audi from Tom.
Tom was very attentive, listened and helped with what we wanted right down to extras. During the process we were regularly kept up to date with e mails of how things were proceeding.
Tom is an asset to the company and after visiting a few Audi franchises we would definitely return and recommend to Wakefield.
All staff were very polite and an asset to the company
2025年9月6日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you for your kind words, Allison. We are delighted to hear that you had a positive experience with Tom at Wakefield Audi. Our team takes great pride in providing exceptional service to our customers, and we are glad that Tom was able to assist you in finding the perfect Audi for your needs. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
This is the 3rd Audi I have bought from…
This is the 3rd Audi I have bought from Wakefield Audi and the sales process was as faultless as ever Thomas Quinn was easy to deal with and made sure that our new car came in on budget. Won’t be the last new car we get from here.
2025年9月20日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you for your glowing 5-star review, M Kenworthy. We are delighted to hear that you have had a positive experience with Wakefield Audi for the third time. Our team, led by Thomas Quinn, strives to provide a faultless sales process and ensure that our customers' needs and budget are met. We are honoured to have your continued trust and look forward to serving you in the future. Thank you for choosing Wakefield Audi.
Purchased a Audi from Wakefield Audi
Purchased a Audi from Wakefield Audi, Thomas the sale rep helped me decide on the vehicle with detailed knowledge of the vehicle with pressure. Took the time to help me choose the model to needs and budget, no more pushy salesmen, thanks Tom
2025年9月15日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you for your positive review, John. We are delighted to hear that Thomas provided you with exceptional service during your visit to Wakefield Audi. Our team takes pride in offering knowledgeable and pressure-free assistance to our customers, ensuring that they find the perfect vehicle to fit their needs and budget. We are glad that you had a pleasant experience with us and we look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi.
Terrible experience
I chose a car from Wakefield Audi and all seemed good, until I found out it was sent off site to be prepared by someone who was not an Audi technician. I came to collect the car and when viewing it before signing the paperwork I noticed lots of marks on the paintwork but unfortunately Wakefield Audi refused to polish the car so I refused it. Now they seem to be refusing to give me my refundable deposit back after several emails and a visit in to the dealership 6 weeks later, I still don't have my deposit back.
In my opinion there no better than a back street garage.
2025年8月24日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Mr Hartshorne, Thank you for taking the time to share your experience with us. We are sorry to hear that your recent visit to Wakefield Audi did not meet your expectations. We pride ourselves on providing exceptional service and it is disappointing to hear that we fell short on this occasion. We would like to assure you that we take all feedback seriously and we are currently investigating the matter. We apologise for any inconvenience caused and we would like to invite you to contact our Used Car Sales Manager, Jamie Walker, at jamiewalker@sytner.co.uk to discuss this further. We value your feedback and we hope to have the opportunity to make things right. Thank you for bringing this to our attention. Best regards, Wakefield Audi Team
AVOID. Bought a car that had already been sold.
I purchased a Q5 in the Audi Wakefield showroom. Test drove, signed the contract, £1000 deposit left only to receive a call 48hrs later to say the car had been sold a couple of hours before I bought it. Offered an unacceptable alternative. They will not look at Audi UK stock, only franchise stock and told that it could take a while to find an alternative car. Car still listed on the website 48 hours after being sold (twice!)
2025年9月18日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear S McLeod, We are sorry to hear about your recent experience at Wakefield Audi. We apologise for any inconvenience caused by the unexpected sale of the Q5 you had purchased. We understand your frustration with the alternative offered and we would like to assure you that we always strive to provide our customers with the best options available. We have taken note of your feedback regarding our stock listings and we will work towards improving our processes. We would like to invite you to contact our Used Car Sales Manager, Jamie Walker, at jamiewalker@sytner.co.uk to discuss this matter further. Thank you for bringing this to our attention. Sincerely, Wakefield Audi Team
AVOID THIS DEALER VERY DISHONEST
Where do I start.Phoned Wakefield Audi to buy an Audi rs6 got speaking to Laim the sales man who said he needed to check if the car was still available. He came back to me 1 hour and 4 mins later to say yes car is available and asked for a deposit on the car so paid £1000 deposit and all was fine I was waiting on a Video coming through and a time I could pick the car up as I was booking flights needless to say no video came so next morning came and called looking to speak to Laim but very conveniently, he was on annual leave then a few moments later I receive a call from James the new car sales manager to advise me that they had sold the car to someone else even though I had paid a deposit and entered a contract to purchase the car the previous day and the car was still available . This is a shocking way to conduct business then for Jame to offer me a different car a year older and double the miles for the same price is laughable also when I told them I was going to leave a review they asked me not to basically telling me sorry asking me to tell lies and still not received my £1000 deposit back definitely not not be recommending this Audi dealers services as now they won't return my calls absolutely shocking and disgraceful behaviour
2025年9月18日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
We are sorry to hear about your experience with Wakefield Audi. We would like to apologise for any inconvenience caused and assure you that this is not the level of service we strive to provide. We take customer satisfaction seriously and we would like to invite you to contact our Head of Business, Lee Brearley, at leebrearley@sytner.co.uk to discuss this matter further. We value your feedback and we hope to have the opportunity to make things right. Thank you for bringing this to our attention.
My Audi experience
As ever, Darrian and Georgia were the best ever. They make the experience of visiting Audi Wakefield a joy. Being a Leeds United fan I’m often depressed but these two make me smile and brighten my day. So much so I deliberately damage my car on several occasions just so I can come back again and again. 😁👍
2025年9月17日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Hugo, Thank you for taking the time to leave such a glowing review for Wakefield Audi. We are delighted to hear that Darrian and Georgia have consistently provided you with exceptional service during your visits. We appreciate your loyalty and look forward to welcoming you back to our dealership in the future. M.O.T, Wakefield Audi Team
Nice accommodation and friendly and…
Nice accommodation and friendly and professional service
2025年9月13日
Sytner Group - Wakefield Audi からの回答
Thank you for your kind words, Sig Daniel. We are delighted to hear that you enjoyed your experience at Wakefield Audi. Our team takes great pride in providing a welcoming and professional service to all our guests. We are glad that our accommodation met your expectations and that you found our staff to be friendly and helpful. It is an honour to receive a 5-star review from you and we hope to have the opportunity to welcome you back in the future. Thank you for choosing Wakefield Audi.
Liam was fantastic
Liam was a fantastic salesman. Made everything very straightforward and was helpful during all parts of purchasing.
2025年9月13日
Sytner Group - Wakefield Audi からの回答
Thank you for your glowing review, Mr Elliott. We are delighted to hear that Liam provided you with exceptional service during your purchase at Wakefield Audi. Our team takes great pride in making the car buying process straightforward and hassle-free for our customers. We are pleased to hear that Liam was helpful throughout the entire process. We will be sure to pass along your kind words to him. Thank you for choosing Wakefield Audi and we hope you enjoy your new car.
Wakefield Audi come up trumps again
I have recently purchased my sixth Audi, each one from Wakefield, I have always appreciated the welcome and service provided by all the staff, it just gets better and better, the atmosphere. Is totally relaxed with never a hint of pressure
2025年9月11日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Michael, Thank you for taking the time to leave such a glowing review for Wakefield Audi. We are delighted to hear that you have chosen us for your sixth Audi purchase and that our team has consistently provided you with a welcoming and pressure-free experience. Our goal is to create a relaxed atmosphere for our customers, and we are thrilled to know that we have achieved this for you. We appreciate your loyalty and look forward to continuing to provide you with exceptional service in the future. Best regards, Wakefield Audi Team
Sytner Group - Wakefield Audi からの回答
Thank you for your glowing 5-star review, Maddie! We are delighted to hear that you had a great experience at Wakefield Audi during your car service. It's wonderful to know that Darrian went above and beyond to ensure your satisfaction. We take great pride in providing exceptional service to our customers and we are thrilled that Darrian was able to exceed your expectations. We appreciate your support and look forward to seeing you again in the future. Thank you for choosing Wakefield Audi.
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