teapigs レビュー 

410
•
TrustScore 5段階評価の2.5

2.3

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Changed my 2 weekly order to 4 weekly. Two weeks after the last order, another is dispatched to me, with no notice or option to delay (which used to happen). When I pointed out the error I was told... もっと見る

5つ星のうち5の評価

Quality products without nasty filler chemicals, good delivery service. Order from them as shops don't sell the full range. Excellent range of decaf teas. I have chemical sensitivity causing Hives, so... もっと見る

5つ星のうち3の評価

I love tea pigs and signed up to a subscription however, get fed up with them always being out of stock and not getting my order. Surely stock levels should be managed to ensure subscriptions at the l... もっと見る

5つ星のうち1の評価

When I place an order for 2 boxes of tea and it's despatched in two orders I don't expect to pay double delivery. Still waiting for my credit!

企業情報

  1. コーヒー店

当該企業による記述

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

410件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

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ネガティブなレビューの 5%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.3

すべてのレビュー

(410)

過去12か月のレビュー数: 114件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Absolutely love these teas

Absolutely love these teas, which I never would have come across if it hadn't of been given as a freebie to our offices in Tanfield, Edinburgh.
The everyday brew is fantastic and a great mix of the 3 black teas. I intend to go and try some others.

2024年11月29日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Sarah, Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying our teas and that the Everyday Brew has become a favourite. It’s always wonderful to hear when someone discovers us in such a unique way—freebies in the office are the best!

Sophie

5つ星のうち3の評価

I love the earl grey tea bags, postage cost a profiteering joke

I love the earl grey tea bags, but the review is for the postage cost of £4. There is no way it costs £4 to bulk send orders. I find this really disappointing, so much so that after this order, I will be purchasing elsewhere.

2024年11月17日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Hi Andrea,

Thank you for your review.

I'm glad to hear that you love our Earl Grey!

Sorry to hear that you feel our postage costs are too high, but don't forget that if you spend over £25 you can get free UK standard shipping for your order.
The £4 shipping fee covers more than just postage—it helps us maintain the quality and service you expect from us. This includes costs associated with materials, packaging, operational expenses, and ensuring your tea is securely delivered. All of which play a vital role in getting your favourite teas to your doorstep.

Thank you,
KM

5つ星のうち3の評価

I love your tea but many bags a broken…

I love your tea but many bags a broken or have small holes in and leaves leak into the cup. This was problematic with your happy tea as all the bags were defective.Also on my last delivery, some of the camomile bags also leaked leaves. It's a shame but not the end of the world. Ive ordered more camomile (it's wonderful tea) so hoping for a better result!

2024年11月7日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Hi Mike, Thank you for your feedback! If you are having issues with faulty tea temples, please reach out on our contact us page found on our website so we can resolve this issue for you.

5つ星のうち1の評価

I cancelled this subscription…

I cancelled this subscription approximately one year ago when I received email notification of this delivery I tried using the edit function but got the response order not found, I have photographic evidence for this.

2024年10月31日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Hi Max, If you could please contact us through our website contact us page and we can try resolve this issue for you.

5つ星のうち5の評価

Fantastic company! Quality tea!

Fantastic company!

wonderful tea thats full of quality and flavour! Our favourite is Liquorice and peppermint! amazing!
Thank you for being such a great company !!

2024年9月25日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Hi Louise, thank you so much for your kind words and lovely review!

5つ星のうち1の評価

Disappointing

I loved Teapigs. Until I ordered 90 Happy and 21 of them were completely broken. No response from the company following my contacting them. Gutted because I won’t be ordering again. The odd bag is one thing but there’s clearly a quality control issue here…not to mention the lack of customer service.

2024年9月2日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Hi Karysha,

I'm sorry to hear about your Happy teas splitting. I checked and saw that you emailed us on Monday evening. We responded the next morning on Tuesday, asking for the batch information from the back of the packaging and offering to send a replacement. However, we have not received a reply from you yet, so unfortunately, we haven't been able to resolve the issue. Please double-check your junk folder in case our email got lost there.

Thanks, Sophie

5つ星のうち3の評価

Redbush? Not my cup of tea.

This is my first order from teapigs.
After experiencing my first taste in a London hotel, I asked the staff "where I can get my hands on this great tasting tea?"
My order turned up today, right on schedule.
However.... After taking advice from the waiter to try the chocolate flake tea, unfortunately i received Redbush. Just a little upset 😢

2024年7月31日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Hi there, I'm sorry to hear you've not had a great experience with our tea. Please feel free to get in touch and we'll try our best to help out!

5つ星のうち1の評価

No delivery was attempted

No delivery was attempted

2024年7月24日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Hi Marilyn, sorry to see you're having issues with your tea arriving. Please could you get in touch via our contact page and we'll do our best to see whats gone wrong! https://www.teapigs.co.uk/pages/contact-us

5つ星のうち5の評価

Thank you for giving such great…

Thank you for giving such great customer service when I contacted you with a problem. You have exceeded my expectations and I will be back for more of your lovely teas.

2024年7月17日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

No problem Ase, we're always happy to help!

5つ星のうち5の評価

Loose Leaf Strong Earl Grey

This Earl Grey tea is simply the best. No powder, no oily residue, wonderful flavour. I drink it every single morning in life and couldn’t live without it now.

2024年5月14日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Thanks Lorna!

5つ星のうち1の評価

Utterly ignoring emails and voicemails

Love this tea. Got subscription.
Emailed a good few days before latest subscription due to ship to say please don't send it, we still have loads. email ignored. I emailed again in response to their "nearly ready to ship" email. Ignored again. Emailed a 3rd time after it shipped to say we don't want it this time, no reply to that either. I've left them I think 4 or 5 phone messages now over a few weeks, all with my phone number. Nobody has called me. Whats happened tea pigs?!

2024年6月19日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Hi Clare,

I apologize for the inconvenience you've experienced in reaching out to us. We've just implemented a new Customer Service platform, and we've encountered some initial issues with a few inquiries not reaching us. The most reliable way to contact us now is by using our Contact Form, which can be found at www.teapigs.co.uk/pages/contact-us.

Please take a moment to send us a message through the link provided, and we'll make every effort to resolve this for you.

Sophie

5つ星のうち5の評価

Lovely company who sell great tea

Lovely company who sell great loose leaf tea. We were looking for mint tea for ages to go in our tea pot, and most places only sold green and mint tea, so we were very pleased to find this tea as it is delicious. It was also extremely quick to order as all the details were taken in one page using Apple Pay. Will definitely continue to order from you, thank you!

2024年6月8日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Thanks, Alice, heres to many more minty brews!

5つ星のうち5の評価

Outstanding service!!!!

Outstanding service!!!!
I contacted the customer service team to express my thorough pleasure with using their green teas and made one small suggestion regarding the packaging due to having some teabags tear during the openingproceas. I was given not only really useful information that I hadn't previously known about the product but also sent out a substantial amount of tea for free. This was such a kind gesture. Very very happy customer.

2024年6月1日
自発的なレビュー
teapigs ロゴ

teapigs からの回答

Thanks for the lovely review!

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