teapigs レビュー 

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2025年3月27日

Hi Mary,

I am sorry you have not yet received your order.

Would you mind contacting us via our contact us page, I've popped the link at the bottom of this message. We can look into this order for you and resolve the issue.

Thanks,
KM

https://www.teapigs.co.uk/pages/contact-us

teapigs からの回答

2025年3月25日

Hi Ruth,

I am so glad to hear that we resolved the issue to a satisfactory standard and we are so sorry that you were missing items in your order in the first place!

Have a wonderful week :)
KM

teapigs からの回答

2025年3月21日

Hi Diane,
Thank you for you review,

I am so sorry that there was a miscommunication at checkout!
Customer service have responded to you via the contact us ticket you wrote in and refunded the £4.00 delivery charge.

Thanks,
KM

teapigs からの回答

2025年3月21日

Hi Gail,

I can see customer service have reached out to you to resolve the issue you have faced with our tea temples.
I can see the issue was addressed and fixed.

Hopefully we have restored your faith in us.
Best,
KM

teapigs からの回答

2025年2月26日

Hi Warren

We’re really sorry to hear about the quality issues with your recent orders, especially after your years of loyalty to Teapigs. This is absolutely not the experience we want for our customers, and we completely understand your frustration.

We take quality concerns very seriously and are currently investing in a new manufacturing facility to improve our production process. However, this does take time, and we sincerely regret that you’ve been affected in the meantime. Please know that we’re actively working to resolve these issues to ensure the quality you expect from us.

Your feedback is invaluable, and we truly appreciate your patience as we work to improve.

teapigs からの回答

2025年1月31日

Hi Mitch,

Thank you for your review, and I’m so glad to hear you’re enjoying the tea!

I’m really sorry to hear that the discount and delivery situation impacted your experience. Regarding the delay, we’ve recently been at full capacity in our warehouse due to an increase in demand, which unfortunately affected our dispatch times. We’re actively working to improve this so we can get orders out more quickly in the future.

I understand your frustration about the delivery charge. Your feedback is invaluable, and we’ll review our offers and processes to ensure a smoother experience going forward.

Thank you for your patience and for bringing this to our attention. If there’s anything else we can help with, please don’t hesitate to get in touch.

- SL

teapigs からの回答

2025年1月31日

Hi CR,

Thank you for your review, and I'm sorry to hear about the issue with the discount code.

We’d love to resolve this for you! Please reach out to our customer service team at teapigs.co.uk/pages/contact-us and we’ll be happy to assist in applying the 3-for-2 discount to your order.

We apologise for any inconvenience and appreciate your understanding.

teapigs からの回答

2025年1月31日

Thanks so much for the review Nigel!

teapigs からの回答

2024年12月19日

Hi Steve,

Thank you so much for your honest feedback and for being such a loyal teapigs fan since 2009 – we truly appreciate your support!

We understand your disappointment, especially when some of your favorites like our Chilli Chai, which has been part of your holiday traditions. We're currently working on improving our supply chain and manufacturing processes, which has meant focusing on fewer blends for now to ensure the best quality and availability.

That said, we’re thrilled to share that we’ve been working on some exciting new things that we think you’ll love! While we can’t spill the details just yet, we can’t wait to bring these blends to life and share them with you.

We’d also love to hear your suggestions – whether it’s bringing back old favourites or ideas for something new. Feel free to share your thoughts with us.

Thank you again for your support and patience as we work through these changes – we hope to surprise you with something special soon! 😊

- Sophie

teapigs からの回答

2024年12月19日

Happy to help Maureen! Enjoy your tea :)

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2024年12月13日

Hi Matt,

Thank you for sharing your experience, and we’re truly sorry for the delay with your order.

The delay was due to an overwhelming response to our Black Friday promotion, which exceeded all our expectations. While our warehouse team worked tirelessly to process the highest volume of orders we’ve ever seen, we completely understand how frustrating this wait must have been for you.

To try and make it right, we upgraded your shipping to express, but we recognise this isn’t our usual speed or standard of service, and we sincerely apologise. We’re actively working on improving our processes to handle future demand better and ensure quicker deliveries.

Your feedback is greatly appreciated, and we’d love the opportunity to provide you with a much smoother experience next time. If there’s anything else we can do, please don’t hesitate to contact us.

Thanks
Sophie - Warehouse Manager

teapigs からの回答

2024年12月13日

Hi Fiona,

Thank you for your feedback, and we’re truly sorry to hear your order didn’t arrive in time for the birthday.

The delay was due to an exceptionally high volume of orders following our recent promotion, which unfortunately impacted delivery times. While our usual shipping timeframe is 2-4 days, we fell short in this instance, and we sincerely apologise for the inconvenience caused.

Thank you for your understanding, and we hope to have the chance to serve you better in the future.

Sophie

teapigs からの回答

2024年12月13日

Hi Doreen,

We’re sorry to hear you were unhappy with our service. This is not the experience we want for our customers, and we’d love the opportunity to make things right.

Could you please reach out to us with more details about your issue? We’re here to help and ensure we address any concerns you may have.

Thanks, Sophie