Their Perfect Gift レビュー 

250
TrustScore 5段階評価の3

2.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

These gift cards get declined at every single online place I have tried despite entering the correct details. What was a nice wedding gift has now turned into an incredibly frustrating experience and... もっと見る

5つ星のうち4の評価

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... もっと見る

5つ星のうち1の評価

We were given two gift cards for our wedding which people spent their hard earned cash on. We spent weeks trying to activate the cards corresponding with customer services, after being told the cards... もっと見る

企業が回答しました

5つ星のうち5の評価

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... もっと見る

企業情報

  1. 販促製品提供業者
  2. メディア会社
  3. モバイル決済代理店

当該企業による記述

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


連絡先

2.8

まあまあ

TrustScore 5段階評価の3

250件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 9%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.8

すべてのレビュー

(250)

過去12か月のレビュー数: 15

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent for travelling in Europe

I highly recommend Their Perfect Gift Euro cards. My daughter recently used one for a school trip to Germany. It was safer then using cash and I could track spend on the app. Great if you have kids travelling outside the UK.

2025年1月28日
自発的なレビュー
5つ星のうち5の評価

Genuinely Care

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right.

Please check spam messages when waiting for a response from them, they do get back to you, and within only a few hours.

Thish is going above and beyond for an issue I encountered and taking personal ownership to put things right. Not many founders still care this much to do right by their customers.

2025年1月9日
自発的なレビュー
5つ星のうち1の評価

Worst gift card I've ever received.

Worst gift card I've ever received.

More than useless. So far the card has been rejected every time I tried to use it, from online retailers, PayPal and even Sainsbury's. Embarrassing and frustrating.

There's no cardholder name, so any website where this is essential info (most of them) you won't even be able to even get to the payment screen.

I've heard you can purchase Amazon gift cards with it so that might be an option.

Their own marketplace is a scam, everything is priced way higher and purposely priced with awkward amounts to ensure you leave an odd amount on the card that's impossible to use and will almost certainly expire within a year.

For example the B&O headphones are £470.20 on the marketplace but £335 on amazon. The Bowers & Wilkins are £307.01 but £199 on amazon.

Horrible business model that has turned a generous gesture into a highly negative experience.

EDIT
As you can see from the incredibly condescending reply, this is the kind of crap service you can expect. Of course I've activated it, unfortunately this isn't the first time I've received one of your crap cards, so it's not me it's you.

2024年12月31日
自発的なレビュー
Their Perfect Gift ロゴ

Their Perfect Gift からの回答

Hello Customer 2.

The card’s name and address is what you would have registered the card to when you activated it - assuming you followed the instructions and actually activated it?
There is information on the FAQ pages to guide you. Direction is on our website.
There is also contact details to our customer services team if you had difficulty. However we can’t trace you ever contacting us.

Our store is maintained by a trusted partner. If the prices are not to your liking, then you can use it with any Mastercard accepting retailer - providing you followed the simple instructions: activation and useage (like your Bank debit card).

EDIT
we have simply matched your tone.
Why don’t you come onto customer services and reveal yourself and your SAN number so we can examine as to what you’re doing wrong?
Trustpilot can’t help you!

5つ星のうち5の評価

Since discovering them

Since discovering them, TPG are an incredible resource for me to send personalised giftcards securely to loved ones around the country.
Their customer service is top tier, A+, 5 star level.
Ellie - is the best! Her great customer service; understanding, patience, and professionalism, is incredible. She goes above and way beyond for customer, truly a valuable asset to TPG. Thank you Ellie for everything you do, you are priceless- pun intended! :)

2024年12月19日
自発的なレビュー
5つ星のうち1の評価

Check for any hidden costs

I’ve been trying to arrange some vouchers for some work colleagues but it’s proving to be a challenge. They provided the costings for the vouchers I wanted along with a charge of £7.49 per card for processing and activation. (I was ok with this as they need to make some money!). However, they then added a 15% charge on the load amount as I didn’t do it online. (Unable to as need to be invoiced and then my company to pay via bank transfer?). Really disappointed with how this company gave me a price and then added the 15%. Due to the charge I’ll now need to look at other options as doesn’t make it viable!

2024年12月9日
自発的なレビュー
Their Perfect Gift ロゴ

Their Perfect Gift からの回答

Hi Mitch
There were no hidden costs. If you ordered via the website, you would get the website prices. An invoice would have been issued to you.
If you needed us to create a manual invoice or the values are above £150 per card, then our charges would apply.
This is clearly stated on our website.

5つ星のうち5の評価

Quick and fast response.

Tom was very nice and polite, responded to both of my tickets very nicely. The support was very helpful and quick. A big thank you to whomever helped, as well as Tom.

2024年12月4日
自発的なレビュー
5つ星のうち1の評価

Scammers !!!

**Scammers Alert!**

Someone attempted to steal from me using all my personal information, including my card details. They called from a private number, posing as my bank, and tried to convince me to provide a code to confirm a transaction of £1,984.02.

Please be cautious and do not trust them! Stay aware and protect your information!

Don't trust them!!! BE AWARE!!!

2024年11月21日
自発的なレビュー
Their Perfect Gift ロゴ

Their Perfect Gift からの回答

I’m sorry you’ve been scammed. But this isn’t us. We do not make outbound calls! We are also not a Bank

5つ星のうち2の評価

Poor customer services experience

This company offers guaranteed next working day deliver, for a whopping £11.99 for orders placed before midday. If choosing that option, next day delivery is probably pretty important. When it did not happen, there was a disinterested, uncourteous response from customer services. I would not use ’Their Perfect Gift’ again.

2024年10月4日
自発的なレビュー
Their Perfect Gift ロゴ

Their Perfect Gift からの回答

Dear Petra
We use Royal Mail, signed and Tracked service. They provide their tracking number and it’s their service levels that we relay. We’re really sorry that they (and inadvertently us) let you down! For this we’re sincerely sorry. From what we could see, Royal Mail delivered the order the following day. Our apologies again.

5つ星のうち5の評価

Fantastic Service

Always so prompt at coming back - nothing is ever an issue and most things are turned around within less than an hour of me querying something.

2024年9月24日
自発的なレビュー
5つ星のうち5の評価

Great Service!

I had a query about the 3D secure transactions when using the card as I was unsure the card would work (I couldn't see anything on the FAQ's). The customer service team are amazingly helpful, provided the information needed & gave me confidence to use their services. I can't rate them enough.

2024年9月11日
自発的なレビュー

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