The New Homes Group レビュー 2,700

Emma Sandu was very helpful. She responded in a timely way and her service was very effective from start to finish.

James was in contact with us very quickly to discuss an offer and ensured we were kept up to date throughout the process with phone and email updates.

When it came to the point of handover, we were given details of who would be taking things forward and when to expect contact.

The process has been smooth and professional throughout and staff have always been on hand to answer any questions.

AVOID
Company Corrupt, unprofessional, incompetent and dishonourable
Property on sale at £320k my offer of £318k was accepted. Cash buyer, funds verified. 24 hours later they told me the property had sold to a different buyer! This new buyer is in a chain! Go figure! Devastated. Are they crazy? Simply Greedy!
They gave me the figure of £318k! Apparently this is legal but unethical and very bad business practice!
Save yourself stress and heartache and AVOID

Had a great experience with New Homes Group. Our primary contact was Ryan Summers who was very professional and provided all the information we needed clearly.
Everything was arranged quickly and efficiently. We highly recommend NHG and Ryan thanks for everything.

We had a difficult time for various reasons with our recent house move and I don’t think things would have gone through had it not have been for Ian Stainer at New Homes Group. He was incredibly helpful keeping things moving and kept us fully informed and updated throughout the whole process. We are extremely grateful. Thank you Ian!

Our sellers were buying using these guys and so we dealt with them a lot, we had Hayley English. She was a star, and I will go as far as to say she must had sped up our chain by at least a month- every chain needs a Hayley

It's been a pleasure dealing with Ben and Shaun Mortimer, both were so helpful, professional, really knowledgeable, attentive, spent time and didn't rush us, kept us informed, brilliant team members an asset to the New Homes Group. Thank you so much Amanda and Carl. 100 percent would recommend.

I am still in the process of purchasing a house. My initial dealings were with Armani and she was quite helpful with the initial processes. She was timely with updates and her handover to another team member was well handled. I am hoping things continue to progress smoothly.

Emma Wright was outstanding, helpful reassuring and so helped us with the awful Credas digital ID.
It took 5 people at the estate agents to get Credas to accept information, they admitted it is a nightmare for them.

We would recommended Emma Wright highly. Thank you Emma .

I was a purchasing a property that had been part exchanged and so TNHG were involved in the process. They were very efficient and kept in constant communication to make sure everything went smoothly. They engaged effectively with my solicitor and from having the offer accepted, everything went through in about 6 weeks.

Ryan Summers assisted me with selling my Mums house, he found several estate agents and helped with booking appointments for them to visit for a valuation, he then helped me and kept me informed right up to accepting an offer for Mums house, he was efficient and professional through out, Thank you Ryan.

It has been a pleasure dealing with Lucy Free during the process of buying our new home.

Such a polite and efficient person to deal with making the whole transaction process easier to navigate.

Thanks so much Lucy

New home group have been great to deal with. Armarni who we dealt with was great communicating. Very prompt emails and everything was explained fully. She was always at the end of the phone or called back quickly. Thank you for a smooth initial communications.

Chloe supported us through sales progression in buying a house via the New Homes Group. Her excellent communication and customer care helped make what was at times a stressful process (especially when we lost the first buyer for our own house sale) a more positive experience. We have very much appreciated her empathy and support throughout the last 6 months and are very glad to be moving into our new property soon!

Georgina was very professional and listened to our concerns and acted on them . Overall a pleasant experience dealing with her .

I would be cautious about using estate agent–referred solicitors. In my experience, the referral was associated with higher fees compared to the original quotation obtained directly, and I had concerns regarding the level of transparency.

I also felt that the process was more focused on progressing the transaction quickly rather than ensuring full clarity and balance for the buyer.

Overall, my experience of the customer service was poor, and I felt under significant pressure throughout the process.

The NHG handled the sale when I was buying my first house and they could not have been more helpful or efficient. I was really impressed. They worked hard with my solicitors to meet the very strict turnaround time we were working towards and I would highly recommend them. Especially grateful to Jess who handled everything and put my mind at ease throughout the process.

I had a really positive experience with Carys throughout the whole process. She was always easy to deal with, professional, and kept communication clear and consistent from start to finish. Any questions were answered quickly, and she made everything feel straightforward and stress-free. I’d happily recommend her services to anyone looking for a reliable and approachable estate agent.

I only began speaking with your Georgina Merlini on my purchase two days ago. But in that short time she has delivered on all she promised to do up to confirming acceptance of my offer! I have been searching for a while and when someone starts by saying 'we are the best' and then goes on to deliver; I can only wish we had clones of her everywhere. Excellent work, Georgina! Thank you so much.

Leila’s help has been amazing!