Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... ãã£ãšèŠã
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A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... ãã£ãšèŠã
Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explai... ãã£ãšèŠã
Iâve been dealing with a lovely lady called Karen, sheâs been really helpful and answered my emails straight away. I havenât had to wait around all day like other companies waiting for the answers t... ãã£ãšèŠã
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Tile Mountain ã«ã€ããŠ
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Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
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- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedbackâbe it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
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Connaught Street, ST6 5TQ, Stoke-on-Trent, è±åœ
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
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Beautiful colour quality seems good
Beautiful colour quality seems good. Took to time to send out samples. Will be ordering
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Worst service
Worst service , I purchased 6 packs of Matt black tiles and while one of the staff was loading into my car , I asked if excess was left can I return it, he told me to call whenever I want to return it. I had 3 packs left and rang the company. Only to be told they donât collect returns. I just have 3 packs of tiles left in my store with no use.

Tile Mountain ããã®åç
Excellent service all round
Excellent service all round. Great tiles, great delivery. The only place I would now go for my tiles. Did everything online
Excellent reliable service Rabia IdreesâŠ
Excellent reliable service Rabia Idrees dealt with the purchase order very smoothly. Five star ð
We had 2 boxes of cracked tiles
We had 2 boxes of cracked tiles. Sent a photo and a new box was delivered in 2 days with no fuss.
Great Customer Service
Had a great experience with Tam and the rest of the team at TM, resolving an issue I had with some of the tiles I had ordered. They were very responsive and extremely helpful with my query. Would definitely recommend.
Great tiles & amazing customer service from Kaz
Really pleased with the tiles we ordered for our bathroom, theyâre gorgeous (Precious Ivory Onyx Marble Effect Matt Porcelain Tile & Luma Antique White Gloss Ceramic Tile) and even more impressed with the customer service we received from Kaz, she was amazing and sorted out an issue we had immediately over the phone - thank you so much Kaz, this was our first experience of using Tile Mountain & we will definitely use them again!
A few issues with delivery but deliveryâŠ
A few issues with delivery but delivery driver was great in the end saved me time and effort.
Was told end of June for my tiles
Was told end of June for my tiles, now you have added another month? This is not how to deal with your customers, had this planned with workmen, so have had to delay with them,

Tile Mountain ããã®åç
Great product and very speedy wellâŠ
Great product and very speedy well communicated delivery
Great tiles but to sparkly
Great tiles but to sparkly . We have now found the right ones.
Great Tiles
Easy ordering, quick delivery and the tiles look as good as they did online.
Very pleased and would use them again.
Thank you
Delivery of a sample was great
Delivery of a sample was great, unfortunately the sample is not what we want. We are reviewing our requirments.
Amazing people
Amazing people, amazing quality at an affordable price. Well worth a visit.
Beautiful tiles and only a coupleâŠ
Beautiful tiles and only a couple broken in transit; I bought enough to cover this. Super fast delivery, very happy. Thanks
Excellent Service
I had a fantastic experience with Tile mountain when purchasing tiles for my bathroom. The quality is excellent with a great selection of styles, colours and finishes to choose from. All staff were friendly one staff member Shayan helped me find the perfect tiles, he was patient, professional and genuinely happy to help. The finish result looks amazing and Iâve received so many compliments. I would definitely recommend them to anyone looking for high quality tiles and outstanding customer service.
Excellent Customer Service
I bought tiles for a house which is undergoing complete renovation and unoccupied, meaning I needed sufficient prior notification of the delivery time to be able to ensure someone was there to receive the tiles. Rabia Idrees in Customer Service was extremely helpful in ensuring that the carrier was advised of the circumstances so that the delivery was received at a convenient time. I was worried on ordering initially but Rabia's professional and understanding communications reassured me that it would work - and it did.
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