TNT Express レビュー 

I am beyond livid with this Fedex/TNT international service and since their Trustpilot rating is already as low as it can be.. there is almost no point in this review, but here goes.
Waited at home (specifically took a day off) to review an important package. Not delivered and no attempt to deliver (I have cameras at the front), yet I get a msg saying attempted delivery failed.

I reschedule the delivery and guess what? I take another day off and have the exact same issue. I call to complain and told that the GPS tracked the driver in the area so it's going to be brought to the depot for me to collect.

My cameras dont lie, no attempted delivery was ever made. Extremely frustrating experience from a company that gives no care about customers (Happy to lie and cheat). DHL is by far a superior service and will be using them for everything going forward (Same pricing)

Livreurs menteur, incompétent et non professionnel !
Indiquent une livraison alors que personne n'est passé chez moi ni même s'est donné la peine de téléphoner !!!
Ensuite le service client m'indique que le colis à été livré dans un point relais, alors que je suis en situation d'handicap et que je me depal avec difficulté, c'est pourquoi je demande à me faire livrer chez moi (livrai de matériel médical). Je te trouve quelqu'un qui se déplace à ma place au point relais et là, aucun colis de reçu, pire encore, le point relais indiqué de travail pas avec cette société !!!
Inadmissible !!!!

Le livreur n'a pas sonné , alors que nous étions 2 personnes à la maison.
Il a laissé les fleurs devant la grille du jardin. En plus il faisait - 5 ° ce matin. Les roses ont moyennement apprécié

I am giving them one star because it doesn't let me give them any lower!!

I ordered a product from Apple and the delivery date was set to today (Monday 5th of January). My address is out of town but easy to find, any online maps service can find it easily. But apparently TNT can't!!!

I got an update while I was tracking it, saying 'new delivery address required'. I immediately rang them, asking what was going on. They wouldn't answer my questions, and I could only hear every second word they said. Basically, I asked them if there's any chance I can go in and pick it up (I don't trust them with my order!!) and they said no there's nothing they can do. The lady said they will call me tomorrow morning, not bothering to check if that worked with me. WHICH IT DOESN'T. I work at a swim school and will be in the pool all morning, from 8 am to 12 pm. Hoping my order won't be damaged or lost!!

Absolutely terrible. Avoid using TNT express if you can!!!

Awful service! Do not recommend to deal with them at any cost! No client service, no response, only delayed packages.

15 days at their office not being able to deliver 30 minutes. So useless so unprofessional

Awful service. This company deserves a negative 10. Not only do they fail to deliver, they straight-up lie about even trying. And good luck trying to reach an actual human—customers can’t get anyone on the phone. Honestly, I don’t know how this company isn’t bankrupt yet.

I was home but the product could not be delivered. Very frustrating. Apple should reconsider their delivery partner.

This company deserves MINUS 10 stars!!! Never deal with this company, you'll only be disappointed big time!
Apparently my freight had been sitting at their depot for 5 days before I rang them to see where my freight was.......I'd paid $720 for the freight!
They said they would have to outsource another truck to deliver my freight, which is laughable because it measured less than 2 metres wide by less than 2 metres long, and weighed 142kgs.
If that was the case, why hadn't they done that 5 days before??
I was told it would be delivered on Friday, then Monday, then Tuesday, then perhaps Wednesday or Thursday?
I'm still waiting.

J'ai toujours des problèmes avec TNT, mais je pense que c'est surtout dû au livreur malhonnête auquel ils sous-traitent dans notre région. Rien n'est jamais fait pour régler les problèmes, ce qui reflète l'indifférence de TNT envers ses clients.

Aujourd'hui encore, j'ai des problèmes avec TNT. J'ai commandé une nouvelle batterie de voiture en payant pour une livraison express à mon domicile. J'ai attendu toute la matinée jusqu'à ce que je reçoive un SMS à 12h01 indiquant : « Suite à votre absence », le colis ayant été déposé dans un point relais à 22 km aller-retour de chez moi. Je peux facilement le prouver, car ma propriété est sous vidéosurveillance 24h/24 et le livreur TNT n'a pas tenté de livrer.

Ce genre de problème est trop fréquent avec les livraisons TNT. Le livreur indépendant ne se donne pas la peine de livrer directement aux destinataires et décharge les colis dans un point relais. Pourtant, je suis certain qu'il est quand même payé pour la livraison.

Outre les frais de livraison express à domicile, j'ai dû payer 35 euros de taxi pour récupérer le colis, car ma voiture ne démarre pas sans lui. Pendant ce temps, le livreur continue de procéder ainsi mois après mois sans que cela ne soit sanctionné.

“We attempted to deliver your shipment but you were unavailable” my ass u didnt even contact me, literally asked everyone i knew and they all had the same issue

I had the most atrocious customer service experience with the Hallam FedEx/TNT Depot. I got told to shut up, got sworn at, and they hung up the phone in my face!!! All that because I called up to ask why my already 5 day late delivery wasn't getting delivered today, and got left behind at the dock for ANOTHER day!

The coward that treated me rudely, didn't mention his name, to make sure I won't be able to trace him back and submit a formal complaint. Absolute coward! He only acted tough when he's hiding behind a phone with an anonymous identity, what a big man you are?! Absolutely disgusting behaviour!

The story begins: with me calling up 13 11 50 at 11:45am on 05/11/2025 to enquire about my delivery that was promised to be delivered on 05/11/2025. At this point, the delivery was already 5 days late.

After speaking to a Customer Service operator on the phone who was very polite and understanding, he said he will transfer me to the Hallam Depot directly to ask them about why my delivery isn't coming today (05/11), as previously promised via email earlier in the week.

The phone rang at the Hallam Depot FedEx/TNT Station, and a man with an "Australian English accent" picked up. He didn't introduce himself or mention his name, and asked me arrogantly, what do I want! After I told him what the issue is, he said he is already aware of my shipment, and said that I wasn't promised a delivery date. He is a liar, I was told it will be delivered on 05/11 by Anthony Horder via email on Monday 03/11/2025.

This man from depot also said that my shipment was forgotten behind on the dock, and there is nothing to do about it, it was just left behind, deal with it!

So, he admitted to messing up that the delivery was left behind, yet no apology given for that, and told me to shut up and wait, or come pick it up myself this afternoon, and before I could even say anything back, HE HUNG UP THE CALL IN MY FACE!!! The RUDEST, most DISGUSTING, most ATROCIOUS Customer Service Experience I've ever come across to date.

FedEx/TNT will never cease to surprise me with how low they can get. Not just that your drivers put the lowest effort in the deliveries they do, your Hallam Depot staff are incredibly rude, too.

The funniest part, after he hung up, I was asked to leave a review and rate my interaction out of 5 stars haha! This company is a joke.

Incredibly rude customer service, the worst I've ever come across. Absolutely disgusting behaviour to hang up the call on a customer! I didn't swear at him or raise my voice, not even once, I was very civil on the phone despite my frustration with TNT/FedEx constantly dropping the ball with my deliveries. And of course, he didn't mention his name to me on the phone on purpose, to make sure he can't be traced back by Customer Relations Team or anyone within the company when I file a complaint like this.

Please find out who that person is, and take the necessary reprimanding action. No one should ever talk to a customer in this manner. These are the absolute basics of customer service. Time for FedEx/TNT to take accountability for who they hire. Just because Depot staff aren't customer facing, doesn't mean they don't need to undergo Customer Service Training like everyone else in the company.

I decided to go pickup my delivery by myself from the depot. I don't want to deal with FedEx/TNT ever again! And I am awaiting a follow up from you that this employee has been identified and spoken to regarding their incompetent and rude customer service to me on the phone.

Negative reviews from me will appear everywhere online in relation to this incident. I will make sure I never use your services for sending or receiving any goods. I will specifically request from any online seller to not use FedEx/TNT when shipping to me, and I will be very happy to pay more or wait longer, and use any other logistics company. DHL, Australia Post, UPS, USPS, Aramex... etc. plenty of options out there that deliver better than you do, deliver on time, cost the same or cheaper, and have better customer service.

On ne peut pas mettre zéro. Colis expédié le 04/11 pour une livraison en 24h. Deux livraisons non effectuées pour motif "destinataire absent" (nous sommes des retraités à domicile H24). Je fais une réclamation sur leur site, réponse : "votre colis sera livré aujourd'hui avant 18h". Le même jour 17h26, livraison reportée après le weekend bien sûr, et sans motif. Finalement samedi matin 08/11 le colis arrive...
A fuir, ne passez pas par ce transporteur pour vos expeditions !!

J’ai attendu toute la matinée chez moi une livraison téléphone en main : résultat je reçois à 11h30 un « incident de livraison ». Comme quoi mon nom n’apparaîtrait pas à mon adresse - faux évidemment. Personne n’a cherché à me joindre. Résultat : une matinée perdue

Pathetic late delivery and re scheduled blaming customer request BUT no request existed! I'm the customer, then hides behind an delivery Estimate instead of admitting system failure!

Delivery has still not been received due next tuesday over a week late and 2 reschedules by TNT !

A complete nightmare to deal with. They literally have 1 job!

Should get a negative stars review. Horrible service, wasted all day waiting at home, no door knock, nothing, didn't even attempt delivery. Called me from No Caller ID, which I picked up, they didn't say anything, just hung up. Moments later told me they attempted delivery but I wasn't home. I called immediately, told me they cannot ask the driver to turn back. I have to reschedule and waste another day. Are you serious???? How does this courier not go out of business???

bonjour alors mon expérience avec le chauffeur de chez tnt c'est que c'est vraiment un bille.
comme il font souvent il vous envoie ce message ( suite a votre absence le colis est déposé dans un point relais ) et ce n'est pas vrai car mon fils était présent a la maison.
revenons au colis une dame de mon lotissement m'appelle pour me dire que mon colis est chez elle et que elle aussi était bien chez elle.
donc erreur de livraison en plus le colis n'était pas au point relais comme c'était écrit sur le message que j'ai reçu si cette dame ne m'avait pas appelé j'aurais pu cherchez mon colis longtemps

Absolutely unacceptable experience with TNT Australia.

We ordered an oil pit from Sydney to Adelaide. We were told it should take about 2 weeks, but now it has been more than 1 month and STILL nothing has arrived.

First, we were promised it would arrive on Friday, then the plumber said by Monday/Tuesday at the latest. That was already after 3 weeks. Now it is the 4th week, and there is still no delivery.

Because of this delay, everything in our project is stuck. We cannot install our stove, we cannot continue our setup, and our entire schedule is ruined. This is not just a small delay — TNT has completely disrupted our work.

Even worse, TNT cannot even provide a clear delivery date anymore. Where is our shipment? How can a local delivery from Sydney to Adelaide take more than a month? This is beyond ridiculous.

I am extremely frustrated and angry. TNT’s service is unreliable, unprofessional, and unacceptable. I would strongly warn others to avoid TNT.

My delivery was two weeks late, there were no updates for the delay and I had to try to contact them multiple times and they never even apologised for the mistake