Tobi レビュー 14,368

Assistente digitale veramente penoso!
Costretto ad inserire continuamente il numero di telefono per il quale si richiede assistenza anche dopo essere riuscito, nei rari momenti di parvenza di funzionamento, ad autenticarmi attraverso username/password.
La potenza dell'intelligenza artificiale messa in campo da Vodafone riesce a fornire un supporto esclusivamente alle domande/argomenti predefinite che propone.. . Per questo, bastava una FAQ.
Molto meglio tornare ad un operatore.. Almeno non si ha l'impressione di sbattere la testa contro un muro..

I wish I saw these reviews before I ordered from here. I bought two dresses and they are both very low quality. I did not know their return policy was store credit only (when companies do this it means their clothes suck) and bought $100 worth of items. Now I can’t get my money back and am very disgruntled. What a waste $$$$$ don’t order from these frauds. Their clothes run super small too.

Servizio perditempo, chiedo di parlare con un operatore ma è impossibile. Ripete sempre le stesse cose, una assurdità!

Bought a dress from here and the strap broke in public during my first time wearing it. I paid $47 for this dress -- it should not break during its first time being worn. I emailed them and they said they can't do anything about it since "it did not arrive defective and they were not notified within 5 days of it arriving." They did not even offer to send a replacement, give store credit, or a refund. What kind of company is this?? Absolute bs. Do not order from them.

I have a lot of store credit there because i was unaware of their return policy in the past, but now I'm scared to even order more clothing because it will probably rip while I'm wearing it again. You're better off buying from Shein.

Bought several items from them, one of the dresses came in and was completely different than what I ordered. All of it was so cheaply made, like cheap halloween costumes and completely impossible to wear. I contacted them to return and they *just* had changed their refund policy to store credit. FINE. Whatever. I sent everything back and have been waiting THREE YEARS for store credit. No responses back. three years yall?!?!?!?!??!!??!?!

I NEVER ORDERED FROM HERE & THEY WIPED OUT MY BANK ACCOUNT!!! IT IS A FRAUD!!! DO NOT ORDER!!!!

The return policy stated on the top of the website is VERY MISLEADING. The "free 10-day returns" does not refer to free refunds; returns are for STORE CREDIT ONLY! I didn't read the return policy carefully enough and purchased over 200 dollars worth of clothing, only to receive extremely poor quality dresses you can get on Shein for a fraction of the price. All of them had very thin and flimsy material, and you can tell from the fact that they all had labels from different "brands" that the prices were marked up extremely high. DO NOT PURCHASE FROM TOBI. AVOID AT ALL COSTS.

Very very poor quality clothes. I ordered 3 pricey dresses ($60) and the tag says it’s made in china and the quality feels like cheap forever21 or rainbow material. They do not issue refunds back to original form of payment. Would not shop here again

una mega azienda come Vodafone che da un servizio così penoso è penoso per l'azienda stessa.
Io ho chiesto una cosa molto semplice: attivazione del roaming ma lui non sa cos'è, questo vuol dire che alla vodafone non hanno pensato a questa domanda, che riguarda milioni di italiani specie nel periodo estivo.

THEY DO NOT OFFER FREE RETURNS BACK TO YOUR CARD.
They offer "free returns", but this means store credit -- not money you should expect to see back (this is in fine print on their website).
Their quality is bad -- I placed an order of 10 items, and not a single item was wearable.
Very disappointing, I feel like my money was stolen.

First off, I placed my order for a dress and NEVER got a confirmation email! I didn’t even get a tracking number or anything of the sort. I have no idea what is going on with my dress and it’s about to be a week and the response I got from Tobi was that they are about to ship my dress. Again I received no tracking number which is ridiculous for a brand. I have absolutely no clue if I will even receive my order at this point. I also DMed them on ig like they say to do and I still have not gotten a response

Update: after a constant back and forth and dming on Instagram as well, I finally got my tracking number and received my dress! Honestly I’m in love with the dress and I couldn’t help but think about buying more if the company would communicate with their customers better! Give us a confirmation email and tracking! That’s how consumers trust brands/businesses however it was such a massive bummer ordering off of a website with no reviews and then having no update or confirmation on the order.. It leads people to think that the website is a scam because you don’t hear anything after you place your order. Overall, I’m extremely happy with the dress but this company needs to do better!

I made my second purchase (the first was probably four years ago) and was shocked at the low quality of the fabric. At 50% off I paid $116 for a jumpsuit that I could have purchased from Shein, this item is overpriced! Imagine paying the full price of $234!! The fabric is crinkly and will need ironing every time I wear it, it's too short in the torso and just not a great look.

Tobi is a joke! They don't offer refunds, offer store credit only and you'll have to pay the returns shipping yourself. Don't bother shopping here.

Some of their stuff is alright but you have to look carefully at what you buy.
Also, returns are STORE CREDIT ONLY! This is only for new items, sale items cannot be returned at all. Ridiculous!

They are thieves, I made a return and they refused to refund me!!
There is no customer service at all!!
Worst experience ever!!
It's a big Scam! Be careful!!

I ordered without reading reviews, which I don’t normally do, then after reading reviews I got nervous. But my stuff arrived today (I just ordered on Thursday and today is Tuesday) and it all fits like I wanted it to, it is NOT cheap and thin like everyone says, and they even sent me a free set of press-on nails that coordinate with the colors of the stuff I bought. Will def order from Tobi again!

Wir haben diese Uhr für unsere Tochter zu Weihnachten gekauft.
Nach dem Geschenke auspacken gleich eine überraschung, der Bewegungssensor war defekt gewesen, also nach Weihnachten direkt in den Laden und die Uhr umgetauscht.
Wir wieder zuhause, packen die Uhr aus, funktioniert eine Kamer nicht....!!!!
Wir wieder in den Laden, nach langem hin und her diskutieren und mit dem Anwalt drohen, haben wir dann noch eine Uhr bekommen, diese hat dann auch funktioniert!
Nach dem ganzen einstellen und einrichten der Uhr ging es dann los, die ersten zweifel ob die Uhr doch so toll ist wie sie auf der Homepage beschrieben wird...
Wir sind sehr enttschäuscht von der Uhr, auf der Onlineseite von Littletikes wird großes von der Uhr versprochen.
Inhaltlich ist es ein extrem sparsames Menü, 4 Spiele die sehr Langweilig für Kinder sind.
Man kann zwar Bilder mit der Selfikamera und mit der anderen Kamera machen, diese sind aber nicht sehr qualitativ...
Man redet von Updates für die Uhr...... man kann auch ein Firmware Update machen, aber ich frage mich wofür????
Es hat sich einfach nichts geändert, es ist alles gleich geblieben, sehr fragwürdig!
Naja im großen und ganzen ist die Uhr nicht zu empfehlen, es ist rausgeschmissenes Geld.
Lieber 60 Euro mehr ausgeben und eine richtige Kindersmartwatch kaufen die auch GPS hat, worauf man die Kinder auch mal anrufen kann.

servizio inesistente. dopo due ore non sono riuscito ad avere una risposta. fanno solo domande....

I bought something from Tobi over a month ago. It's stuck at arrival at destination country and Tobi won't reply to my emails. So frustrating!

AVOID AT ALL COSTS. Cheap clothing and terrible customer service. I ordered a dress and when received, it was super low quality and not wearable at all. It was totally sheer (which it was not supposed to be) and spread loose glitter everywhere. I contacted them the same day I received the dress asking for a refund. After much back and forth, they completely stopped responding. I didn’t send the dress back because they never confirmed I would receive a refund, only store credit. I did not want store credit because if the item I received reflects the quality of their clothing, I am not interested in any other items. I sent multiple emails with 0 response over multiple weeks. They only began responding again after I disputed the charge. Turns out it’s now too late to return my item… I believe they intentionally delayed response to avoid providing a shipping label to return my item ‘per their return policy’. Total scam.

UPDATE: After reading my negative reviews online, Tobi deactivated my online account so that I cannot use my $250 in credit. They straight up stole this money from me. Tobi is HORRIBLE. Their clothes are very low quality. Nothing looks like it does on the site. Some pieces are literally not even wearable -- cut so that you can't raise your arms or so that even small boobs fall right out. The clothes aren't smartly made. They do not offer refunds -- only store credit. The customer service team is a bunch of straight up jerks. Like, they're mean to you. Seriously, steer clear and choose any of about 1,000 other fast fashion sites. This one sucks a lot.