Tobi レビュー 14,368

DO NOT BUY. I purchased a dress and the sizing was completely off. I contacted customer service and after a ton of emails back and forth, they told me to send the dress back to them for store credit and sent me a return label. After I shipped the dress out they never sent me any sort of credit or refund. I contacted them multiple times about it and they tried to say they never received the dress so I provided them the tracking info to prove they received it. Then they said it was too late to return the dress, AFTER THEY ALREADY HAD ME SEND IT BACK TO THEM. they now have the dress and my money and refuse to give me credit or send me my dress back. They told me to send them a prepaid label to return me my dress, and I responded asking for their address information for the label, which they responded to me saying that credit was applied to my account. There is absolutely no credit in my account or on my card, so I emailed back several times asking where I would find this credit. I have reached out to their customer service email 5 times now and have been ignored. I have commented on their Instagram posts, and they just delete the comments. I sent them a DM that they ignored. THEY WILL STEAL YOUR MONEY AND GHOST YOU DO NOT BUY FROM THIS SCAM. Absolutely ridiculous, and it was a $178 dress!!!!!!!

Bought a dress for a formal event…thank god I only paid $30 for it…with $12 shipping which is honestly irritating for a tiny dress. Originally it was $100 and I would’ve been LIVID if I spent that much money and got the dress I did. It’s completely see through…even with all the layers on top of each other, it’s still see through. The material feels like they took a cheap table cloth and made a dress out of it. Literally the biggest waste of money ever.

I have had to leave the country on an emergency and was unable to receive my Tobi package. I asked them if I could return it and receive a refund directly to my payment method as 1) I am a new customer and will likely not be using their services again, especially since their refund policy only allows store credit, and 2) I have had to leave the country in an emergency. I have asked kindly for an exception to their refund policy as I am not just a customer who has had an article of clothing not fit well -- I have not gotten to even touch my clothing because I have had to leave the US and have had my package shipped back to their warehouse. Their customer service (which is only accessible via email -- there is no phone number) continues to tell me their refund policy yet won't acknowledge what I am telling them. I am really upset by this and would just like them to refund my payment method as other similar retailers do, too.

My daughter bought a dress for homecoming. The dressed ripped at the top by the straps on both sides. I asked to return and I have recieved nothing but agitation. " Our return policy is 5 days for damaged goods and it has been 15 day and your daughter wore the dress." Seriously! the dress should not rip after one wear. it didn't even make it through the night. Terrible company

Servizio indecente. Un ora al telefono per riuscire a parlare con un operatore.

This store sent me two dresses, both broken, and had massive shipping delays. Once I finally received the dresses, and opened the package I emailed customer service 20 minutes later. After going through multiple customer service representatives, and sending multiple photos, they asked me to pay to have both defected dresses shipped back to their warehouse, and told me I can only receive store credit. Why would I want to shop at this store again? I would rather my store credit go to waste than deal with anyone at Tobi ever again.

I ordered a dress for a wedding I had a week ago. I ordered one month before so it could be in time just in case any delay with the shipment. Well; it’s been more than a month, and I have not received my dress, when I tracked my shipment with DHL e-commerce ( worst service ever) it said that my parcel was cancelled. I called DHL and they couldn’t give me an explanation, just told me to contact tobi. So I did. After 2 emails, one person finally responded and just told me that they have to contact the shipping company to see what’s going on. I wait 2 weeks for an answer and emailed them back. At this point I had to buy another dress from another store to be able to assist to the wedding. They told me that the shipping company wasn’t being too helpful and offered me to send me another dress, which I declined since I don’t need another dress since I already assisted to the wedding, and I asked them a refund. Well, after I send my reply , they didn’t even answer back, so I had to email again asking for my refund. Which the person answered really rude saying that I have to wait until they found out what happened to the parcel since it says cancelled and they have to investigate if either was me the one who cancelled ( at this point I am beyond angry bc I didn’t even know I could cancel a package that was already shipped) I reply them that doesn’t make sense I would cancel something I paid almost 100 and that I need to. Then again a really rude reply and since then I haven’t get any money or email or nothing. It’s beyond disrespectful. I just want my money back but they refuse to give me my money back. I don’t know what else to do.

TOBI is just an amazing site because their clothes are of good quality.

It fits perfectly and came on time for Musiq Soulchild’s concert! Loved my outfit! Tobi is my go to place for fabulous outfits! Thanks so much!

had to return the dress due to sizing, but you all dont do exchanges. So now, I have store credit but I have to wait 10-14 days for that to even hit my account. you dont make it easy to shop, instead there are obstacles to even repurchase.

I received everything on time. It met all of my expectations.

Non ho parole di quanto la tecnologia nel 2021 stia andando avanti e un’azienda come la loro abbia introdotto una cosa del genere senza un minimo di intelligenza.
1: le persone anziane che di certo non stanno ad ascoltare TOBI.
2: poco utile e poco risolutivi nei problemi principali come router e cose importanti laddove nel 2021 c’è più Smart working che altro.
3: LIMITATO, dovrebbe poter rispondere a tutto e non solo cose pre impostate. Gli devi ripetere mille volte le cose e ti viene solo che nervoso.
4: ma io mi chiedo no? Ma come si fa? Siete l’azienda più cara ma anche più famosa, avete clienti da anni che spendono minimo per il telefono 30€ al mese più router Wi-Fi andiamo a 50/60 e il servizio è questo?
Lo schifo, non ho parole.
TOGLIETE STO TOBI PERCHÉ PUÒ ESSERE SOLO UN SUPPORTO CHAT. SE IO VOGLIO PARLARE CON UN OPERATORE NON È NORMALE CHE SONO COSTRETTA A SENTIRE SOLO E SOLTATO TOBI DALL’ALTRA PARTE. Io ho sim Wind ma Wi-Fi Vodafone, e non posso chiamare il numero di Vodafone L’UNICO che c’è con FORSE un operatore perché non ho sim Vodafone.
Ripeto siamo nel 2021. Sono allibita e il prima possibile toglierò qualsiasi cosa dalla Vodafone.
Servizio pessimo e assistenza super pessima.

i ordered a selection of formal dresses for a wedding/just to have some long dresses in my closet. they were as ordered and priced accordingly. the quality and fit was just ok, but meets the need for an economic, trendy option for straight sized people

I love the dress it is a good thicker material and a beautiful bright color but the strap broke the day I got it and so that was discouraging but I was able to sew it back.

Good service and nice product

The dress itself is beautiful! The material is soft and the style is exactly as pictured. The neckline is also fitted in a way that I'm not worried about "falling out." I got a small based on the measurements, and it's a little smaller than expected so I'm adjusting the dress myself. I'm normally between Small and Medium, so next time I'd go for the medium. I am 5'3" and the dress is long enough to wear with 4 inch heels as well.

I didn't realize Tobi bought their clothes from other retailers. Both dresses I received had tags from other retailers. I don't think the dresses I received were worth their original price. I'm glad I received a 50% discount for it being my first order. I also found both dresses to fit a bit small. So you might want to order up. I'm also disapointed that Tobi doesn't have anything bigger then an XL (or XS), very limited sizing.

I received my order just in time for my bday weekend celebrations and I was able to wear the new tops I bought. Thank you so much for the quick delivery.

(I ordered on the 5th of Sept and received A few days later!!)