Tonies UK レビュー 5,298

Fantastic company, my daughter can't sleep without hers and coming up nearly 2yrs the box stopped working after troubleshooting different things with me they sent a replacement, 5days start to finish, incredible support and customer service, even sent a new tonie character with the box which was kind. Very happy little girl

We have three Tonie boxes in our house and they are all used daily. Mainly for dancing around and singing in the day time and stories at bedtime. Our children all take their Tonies everywhere they go. We'd be lost without them now, the children love that they have control of the devices and love swapping and changing music and stories with each other. The app also lets us ensure we don't duplicate Tonies when we buy new ones as the amount of Tonies they own grew very quickly. An ideal way to receive gifts from friends and family and far more useful than more plastic toys!

My children love their toniebox, so when it stopped working and would o ly say error code fox they were devastated. I contacted support and they were amazing. Helped resolve the issue and replaced the broken toniebox. They kept me updated at every stage and it wasn't a long or complicated process, they made it as easy as possible and now my children are over the moon to be able to use their toniebox again. It has helped so much to keep the busy and off screens, even my 7 month old loves it.

Tonies customer service have been fantastic when our tonie box 1 stopped working only a week ago. Very simple and straight forward instructions to return and very quick reply’s. a new replacement has already arrived! Also with a free tonie!

First of all, I want to say that the thing I love most about Tonies is how happy my daughter gets every time she puts something on her Toniebox. Second, customer service has been amazing - I had an issue white my charger and Tonies customer service has been so prompt in responding to me and coming up with a solution to my problem. Love Tonies and the Toniebox and I recommend it to all my friends.

My son loves his tonies box 2 and plays with it everyday. We recently had an error on it and it stopped charging. I contacted Tonies support and within the hour they'd arranged for a free collection of the tonies box from my address and a new replacement sent within the day. Super pleased with the service received and delighted we're getting a new one.

I had my sons tonie box up and running for less then 24 hours and already had an error code of FOX.

So spoke to someone and sending me a code for a replacement tonie box as it was unable to be fixed.

Very quick to offer support

So I brought my original tonie box far to early for my little boy he had no interest, now he’s 5 my little boy took an interest but it stopped charging, raffy at customer service helped me which I really appreciate my little boy is now really happy and raffy really helped us thank you raffy!!!!!!!!!! We will now be getting games for our new tonie box 2!!!! You raffy Kept us as customers!!! Really pleased the tonie box 2 is loads better!!!

Brillant customer service! Every member of staff I dealt with was kind, patient and very professional. My issue was dealt with very quickly!

My daughter got her Toniebox 2 almost 5 months ago and I can honestly say its one of the most loved toys in our house. From listening to her favourite stories from chosen Tonie figures, to creating her own stories and sharing them with her siblings using the creative Tonie, the enjoyment and novelty is endless.

Our Son age 5 loves his Tonie 2, goes to bed every night listing to it while going to sleep . Loves the Tonie play as well. The Customer is great were they replied quickly over a weekend when I had technical question and were able to provide me guidance on how to resolve the issue.

Tonie have gone above and beyond to help me get a replacement Tonie box due to the one I had that stopped working. Staff were very helpful ,constantly in touch super fast and easy. Many thanks

Our Tonie box broke (stopped charging) and customer services were great and have shipped out a new one for us. We’re really grateful for the quick response and support.

We absolutely love our tonie box. We had a problem with it within warrantee “code fox” and had a replacement within a week. I’ve had other contact with customer service (for invoices) and it’s been consistently very good, thorough; with things proactively followed up on. We adore the variety of stories and products on offer and expect to be long term customers.

Our Tonie box was giving me a codeword and telling me to contact customer services which I did, from my first email, customer service was great, one of the best customer services I’ve used, not forgetting to mention how great the tonie box & all the characters are as well

I waited over two weeks for my delivery only to find it delivered to a random address and the image on the delivery is not mine.

I’ve emailed four times over the past few days but haven’t received a reply and the package is long gone!!

Avoid ordering direct from this company!!!

My granddaughters Tonie stopped charging, to say she was devastated is an understatement as she is 3 years old and absolutely loves her stories every evening and signing and dancing along to all her characters. I contacted Tonie on Saturday lunchtime and but Saturday evening everything was sorted and the Tonie replacement was sorted. Amazing service can't fault anything, thank you so much

Fantastic customer support. Toniebox stopped charging, emailed support and received a reply within 30 mins. Tried the troubleshooting tips and still wouldn’t charge, so after verifying my toniebox ID & order number, agreed to send the box & charger back to Tonies and receive a voucher for a brand new toniebox. All wrapped up within a couple of days, new toniebox being delivered this week! Thanks again for your prompt help & support.

I ordered from tonies for my granddaughters birthday, ordered for next day delivery. The parcel got lost which happens. I emailed tonies and they were very helpful and sympathetic. And very swiftly got it sorted and sent out another order which I received the very next day! They were so apologetic. It was a very pleasant surprise to get it sorted so quickly! Thank you so much! Will definitely be ordering again.

We have been so impressed with Tonies. When our box stopped working after 18months, the customer service team were amazing, and quickly organised for us to send it back and receive a replacement within days.