Toomey Motor Group - Toomey MG Basildon レビュー 

285
TrustScore 5段階評価の5

4.9

West Mayne6, SS15 6RW Basildon, Essex, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great customer service by Mia took me in with welcoming smile and made me comfortable as a customer. Tea coffee bar needs refilling but thats minor, was informed possibly 2 hrs service but was done... もっと見る

企業が回答しました

5つ星のうち5の評価

Met at service desk, was seen by Mia Charters. Very nice person, came across as professional and had great "people skills" even had a bit of banter! Service completed quick an d trouble free, had a co... もっと見る

企業が回答しました

5つ星のうち5の評価

I would like to say a huge thanks to Giovanni at MG Basildon. Earlier today my car wouldn’t start - we called AA who identified that the battery was being drained due to an initialising issue with the... もっと見る

5つ星のうち5の評価

Bought my second MG ZS from Basildon branch. Great customer service from George. Everything was explained and picked up my new car Tuesday 1st. Always made to feel welcome whenever I take my car in fo... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車のへこみ修理サービス
  3. 自動車整備工場
  4. 自動車修理・整備店
  5. 自動車販売店
  6. 中古車ディーラー

当該企業による記述

New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.


連絡先

  • West Mayne6, SS15 6RW, Basildon, Essex, 英国

  • 1268977468

4.9

優良

TrustScore 5段階評価の5

285件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 87%に回答しています

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4.9

すべてのレビュー

(285)

過去12か月のレビュー数: 2,221

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5つ星のうち5の評価

The best customer service I have had

The best customer service I have had. Mia was polite, friendly and professional from the beginning. She kept me updated on the progress with the car. When I went to pick it up they had rectified the fault with the air con, but also identified an additional issue and sorted that as well.
Mia also ensured that the car got a much needed clean. So much so that we walked past it initially and didn't recognise it. A lovely personal touch.
Thank you so much.

2026年6月18日
自発的なレビュー
5つ星のうち5の評価

Excellent Service

I received excellent service from the start from your staff member Mia Charters. Mia dealt with me in a most efficient, professional and friendly manner as regards the MOT to my vehicle. She made contact with me during the day informing me as to its progress and again on completion.
I could not have asked for better service. Well done

2026年6月16日
自発的なレビュー
5つ星のうち5の評価

I had my second year service for my MG…

I had my second year service for my MG which went smoothly , while I waited for just over an hour, there were refreshments and was looked after by Mia who was friendly,polite and answered my questions 😊 . Other members of staff were accommodating and I felt in good hands. I received a detailed report of my service once it was complete.

2026年6月15日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Sally,

Thank you so much for taking the time to share your positive experience with us! We're pleased to hear that our service team, including Mia, made your visit a smooth and enjoyable one.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

We had Ellis on reception she was…

We had Ellis on reception she was brilliant really helpful a credit to mg.

2026年6月12日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Jay,

We're so happy to hear that Ellis provided excellent service, and we'll make sure to pass along your kind words to her!

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Ellie and Paul were amazing

Ellie and Paul were amazing! They made everything so easy and helped me out as I couldn't get to drop my car off as was unwell.

2026年5月20日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Danielle,

I'm glad to hear that Ellie and Paul provided excellent service, making the process smooth and accommodating your needs despite your health issues. Their assistance allowed you to focus on your well-being while we took care of your vehicle.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Ellie has been super helpful this…

Ellie has been super helpful this morning, I didn’t realise I had booked at a different branch and Ellie helped me to be squeezed in at this branch today for my service. Could not fault them! Thank you so much!

2026年6月10日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Keri,

We're so happy to hear that Ellie was able to help you out with your booking issue and accommodate you at our branch today! We appreciate your kind words about Ellie's helpfulness, and we'll make sure to pass on your thanks to her.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Thank you Elly for your help

Thank you Elly for your help! Very nice experience!

2026年6月10日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello andrei,

We're happy to hear that you had a great experience with our team, especially with Elly's assistance. We're grateful for customers like you who take the time to share their positive feedback.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Excellent service as always from Ellie

Excellent service as always from Ellie.
Mr J Jacyna

2026年6月9日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Jurek,

Thank you so much for taking the time to share your wonderful experience with us! We're glad to hear that Ellie provided you with excellent service, and we're grateful for customers like you who appreciate our team's hard work.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Had my car serviced and MOT today

Had my car serviced and MOT today. Mia was very helpful and efficient as usual, called to remind me of my appointment too. Pleased with the service I received.

2026年6月5日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Teresa,

Thank you for taking the time to share your positive experience with us! We're truly happy to hear that Mia provided excellent service and that you were pleased with the overall experience.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Had an Appointment to fix a small…

Had an Appointment to fix a small problem with my sensors

Booked a courtesy car too , was greeted at reception by a charming young lady called Mia , who was very helpful and knowledgeable about my planned works etc

Collected my car later that afternoon and was greeted again ,by the lovely Mia .

Thank you again

2026年6月5日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Lawrence,

We're glad to hear that our team member, Mia, provided excellent service during your appointment and courtesy car experience. We'll make sure to pass on your appreciation for her helpfulness and knowledge to ensure she continues to provide top-notch support to our customers.

Kind regards, Toomey MG Basildon.

5つ星のうち1の評価

when entering the show room told the…

when entering the show room told the sales staff we came to pick up a new car no one seemed to be bothered so just sat and waited for someone to help had to ask again for help a reluctant member of staff then came over and seemed like it was a bit to much trouble for him then told us car was not ready had to wait nearly 2 hours and then they could not supply the car mats we spoke about when buying the car out. The brief on the car was poor. I told him was not happy and was thinking about not going through with the deal which was meet with you can’t do that in all this is the worst car dealership i have ever been to

2026年6月4日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Malcolm,

Thank you for sharing your experience at our show room. We're sorry to hear that we didn't meet your expectations, especially when it came to communication. Our management team will be contacting you to discuss the experience directly and take your feedback into consideration as we work on improving our services.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Brilliant service

I had my MG HS serviced and a small repair done under warranty this week and I can only say this company does customer care to another level. I got a video showing what was done and a full report of my car. The service here is fantastic and a special shout goes out to Mia who is polite, professional and kept me fully informed of all progress. Other car dealers take note please!

2026年6月4日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Bill,

We're happy to hear that our team, including Mia, provided you with an excellent experience during your MG HS service and repair. We're glad we could keep you informed throughout the process and provide a detailed report on the work done.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

I had an issue with my radio and…

I had an issue with my radio and hopefully after today the fault has been fixed and it was A+ service. Mia on the customer reception desk was a credit to the company.

2026年6月4日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Steve,

Thank you for sharing your experience with us, we're glad to hear that our team was able to help resolve the issue with your radio.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Excellent service

Excellent service, friendly staff highly recommended

2026年6月4日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Susan,

We're so happy to hear that you had an excellent experience with our service! Thank you for taking the time to share your positive feedback.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Always polite when coming here for car…

Always polite when coming here for car service. Is a wait. But worth it when u get free coffee!

2026年6月3日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello pauline,

We're so happy you've had a positive experience at our location! We appreciate your feedback about the free coffee, and we're glad to hear that it's a perk that makes the wait worthwhile for you.

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

My experience today was very good…

My experience today was very good brilliant service by the lovely receptionist Mia couldn’t have been more helpful!

2026年6月2日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Mrs,

We're truly happy to hear that our staff, including Mia at the reception desk, provided you with such a positive experience. We appreciate your kind words and are glad we could make your day go smoothly!

Kind regards, Toomey MG Basildon.

5つ星のうち5の評価

Easy and efficient service

Easy and efficient service. Mia was friendly and helpful.

2026年6月2日
自発的なレビュー
Toomey Motor Group - Toomey MG Basildon ロゴ

Toomey Motor Group - Toomey MG Basildon からの回答

Hello Christopher,

Thank you so much for taking the time to share your positive experience with us! We're happy to hear that our service was easy and efficient, and we're especially glad to know that Mia was able to provide you with a friendly and helpful interaction.

Kind regards, Toomey MG Basildon.

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