I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... もっと見る
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Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... もっと見る
Booking was very easy. The inspire booking agent Paul Warrington was very helpful and friendly. He talked me through every step and made it a smooth process. I did notice the price was a little mor... もっと見る
This business is a sham. Bought £1700 pounds worth of vouchers because they claimed to offer ‘discounted holidays’. However every quote I have received has a 25% mark up vs. going direct. Fro example,... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
連絡先
19-21 Ack Lane East, SK7 2BE, Stockport, 英国
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4.2
ほぼ満足
2167件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 98％に回答しています
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この企業のTrustpilot 利用方法
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A good service once I had found my holiday
When I first called through I was a bit disappointed as I asked if I could give them my holiday requirements and they come back to me with suggestions as I did not have a specific destination, I was told I needed to look and find my holiday then call them back to book, once I had done this I got through to Paul who was very helpful and thorough when booking my holiday. He was very friendly and made me feel at ease.
2026年7月20日
自発的なレビュー
Inspire からの回答
Thank you Katie for taking the time to share your feedback. We're sorry to hear that your initial experience didn't meet your expectations, but we're so pleased that Paul was able to turn things around. It's wonderful to hear that he was helpful, thorough, and friendly, and that he made you feel at ease throughout your booking. We'll be sure to share your kind comments with Paul, and we'll also take your earlier feedback on board as we continue to improve our service. Thank you for choosing us and we hope you have a fantastic holiday.
Great Holiday Advisor
Took a while on hold to get through to Inspire Holidays but glad I waited in the queue as I was connected to Paul (PW2) who was the most helpful and had the most approachable phone manner. He made me feel very happy and confident in booking my holiday! I highly recommend Paul (PW2) for anyone booking with inspire holidays
2026年7月29日
自発的なレビュー
Inspire からの回答
Thank you so much for taking the time to leave such a wonderful review. We really appreciate your patience in waiting to speak with us, and we're delighted to hear that Paul made your experience worthwhile.
It's fantastic to know that his friendly, approachable manner and helpful service gave you the confidence to book your holiday. We'll be sure to pass your kind comments on to Paul they'll mean a lot to him. Thank you for your recommendation, and we hope you have an amazing holiday.
Paul Warrington helped me with my…
Paul Warrington helped me with my booking which I have been avoiding for so long as I thought it was going to be stressful , he was so helpful and found exactly what I wanted for my daughter needs
2026年7月29日
自発的なレビュー
Inspire からの回答
Thank you so much for your wonderful review Chantelle We're delighted to hear that Paul was able to make the booking process stress free and help you find exactly what you were looking for to meet your daughter's needs. Your kind words mean a great deal, and we'll be sure to pass your feedback on to Paul. We hope you and your daughter have a fantastic break.
Inspire からの回答
Hi Gemma,
Thank you for your lovely review, We're so pleased to hear that you found our team very helpful when booking your break away. We really appreciate your kind words and hope you have a fantastic trip. We look forward to helping you again in the future.
Inspire からの回答
Thank you for your kind review! We're delighted to hear that you found the booking process easy and that our team was able to provide a helpful response. We really appreciate your feedback and look forward to welcoming you again in the future.
Really easy to book through
Really easy to book through. Paul was super efficient and had the holiday booked within a short time. We booked using travel cards which was also easy to do. Only slight issue is you have to pay a booking fee which wasn’t a lot. Overall very good experience.
2026年7月27日
自発的なレビュー
Inspire からの回答
Thank you so much for your lovely feedback! We're delighted to hear that Paul made the booking process quick and efficient, and that using your travel cards was straightforward too. We appreciate your comments about the booking fee and are pleased it didn't detract from your overall experience. We hope you have a fantastic holiday and look forward to helping you book your next trip!
Very friendly and helpful quick easy…
Very friendly and helpful quick easy service
2026年7月24日
自発的なレビュー
Inspire からの回答
Thank you so much for your kind review! We're delighted to hear you found our service friendly, helpful, and quick. Your feedback means a lot to us, and we really appreciate you taking the time to share your experience.
Paul was very helpful and patient he…
Paul was very helpful and patient he dealt with my booking and was highly respectful and professional can’t speak highly enough.
Cheers Andrew
2026年7月23日
自発的なレビュー
Inspire からの回答
Thank you for taking the time to leave such a nice review Andrew
We're delighted to hear that Paul was so helpful, patient, and professional while assisting with your booking. It's great to know he provided you with such a positive experience, and your kind words will certainly be passed on to him.
Paul helped me with booking for a few…
Paul helped me with booking for a few different nights was helpful and patient with me , brilliant service
2026年7月22日
自発的なレビュー
Inspire からの回答
Thank you for taking the time to share your feedback.
We're delighted to hear that Paul was so helpful and patient while assisting you with your bookings. It's great to know he provided you with brilliant service, and we'll be sure to pass your kind comments on to him. I'm sure he'll really appreciate your recognition.
Very helpful and easy booking my break…
Very helpful and easy booking my break away to Disney Paris, Paul was very helpful.
Reference- PW2
2026年7月21日
自発的なレビュー
Inspire からの回答
We're delighted to hear that Paul made booking your break to Disneyland Paris such an easy and enjoyable experience.
We hope you have a magical time in Disneyland Paris and thank you for choosing Travel by Inspire!
Good communication providing precise…
I do not know why this review leads with Very Disappointed - I was Very Pleased.
Good communication providing precise information and booking. Documentation sent immediately following telephone conversation.
Exactly why we need personal customer service and not chat box.
2026年7月2日
自発的なレビュー
Inspire からの回答
Thank you for taking the time to leave us such great feedback.
We're delighted to hear that you received clear communication, accurate information, and prompt documentation following your booking. We truly value the personal service we provide and are pleased that our team was able to offer the support and reassurance you needed throughout the process.
Thank you for choosing Travel by Inspire.
Paul was a huge help in booking my…
Paul was a huge help in booking my hotel stay. He recommended nearby restaurants and transportation. It’s nice to have a friendly conversation over the phone these days. He made the whole process of booking the stay and using my gift voucher very easy. Thank you! (PW2)
2026年7月21日
自発的なレビュー
Inspire からの回答
Thanks Megan
We're so pleased to hear that Paul was able to assist you with your hotel booking and make the whole process simple and stress free. It’s wonderful to know that his helpful advice, local recommendations, and friendly service helped make your experience a positive one.
Massive thank you to Julie for booking…
Massive thank you to Julie Newsam for booking our holiday. She was very kind and was determined to find our little perfect break. Thank you so much.
2026年7月21日
自発的なレビュー
Inspire からの回答
Hi Melissa,
Thank you so much for your feedback.
We're delighted to hear that Julie provided such kind and dedicated service while helping you find your perfect break. We’ll be sure to pass on your wonderful comments to Julie, she’ll be thrilled to know she helped make your holiday plans a little more special.
Paul warrington
Paul warrington, dealt with our booking and he was very helpful polite and efficient. We would highly recommend this company and would use again in the future.
2026年7月21日
自発的なレビュー
Inspire からの回答
Thank you so much for your 5 star review Caroline.
We're delighted to hear that Paul provided such helpful, polite, and efficient service while assisting with your booking.
It's wonderful to know that you would recommend us, and we truly appreciate your support. We look forward to helping you with your future travel plans!
Paul was lovely and very helpful made…
Paul was lovely and very helpful made my booking smooth and easy, thanks Paul!
2026年7月20日
自発的なレビュー
Inspire からの回答
Hi Charlotte,
Thank you for your wonderful review.
We're so pleased to hear that Paul was able to make your booking experience straightforward and enjoyable.
We hope you have an amazing holiday, and we look forward to helping you plan your next trip in the future.
Agent was fantastic and very attentive…
Agent was fantastic and very attentive and assisted with all my queries.
2026年7月21日
自発的なレビュー
Inspire からの回答
Hi Nichola,
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that our agent was fantastic, attentive, and able to assist with all of your queries. I'll be sure to pass your kind feedback on to the team they'll really appreciate it.
Over priced flights
Over priced flights, they added their own comission on top of actual flight costs, in need of changing flights they also add their own admin costs. Irrespective if the costs if the new flights are hundreds of pounds cheaper.
The attitude of staff is very condicending. And they dont listen to what you explain to them over the phone. They then continue to tell you the very information you already stated you knew before they talk and blab all over you.
Original flight costs for my booking was £520. Cannot make these flights now. They want to charge £246 for flight changes totalling £746. even tho the cost of the new flights are £285 if i were to book them completely seperately.
I think this is absolutely disgusting. I will never use this company again in future.
2026年7月20日
自発的なレビュー
Inspire からの回答
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
As a travel agent, we book flights using live fares provided by the airline or our suppliers. Flight prices are dynamic and can change at any time based on availability and fare rules, which is why the cost of changing a booking may differ from the price of purchasing a new flight separately.
When changes are made to an existing booking, any applicable fare difference, airline change fees, and administration fees are applied in line with the booking terms and conditions. These charges are not based solely on the current advertised price of a new booking.
We're also sorry to hear about your comments regarding your interaction with our team. We aim to provide helpful and respectful service at all times, and your feedback has been noted.
Kind regards,
Inspire Team
Amazing!
Paul made the whole process very quick and easy. He was very helpful finding the right holiday for us.
Ewelina
2026年7月15日
自発的なレビュー
Inspire からの回答
Hi Ewelina,
Thank you so much for your lovely feedback
We're delighted to hear that Paul made the whole process quick and easy for you and was able to help you find the right holiday. I'll be sure to pass your kind comments on to him they'll mean a lot.
We hope you have a fantastic holiday, and we look forward to helping you again in the future!
Easy to book by phone
When booking our holiday I spoke to travel consultant-
Mr Paul Warrington, and found him to be most helpful kind and patient. The process of booking our holiday by phone was easy and personable. I like to talk to a real person when making decisions about huge events.
Thank you for sharing your own holiday experiences Paul, it helped me make decisions about my trip.
Thanks a million!
Warm regards
Sarah.
2026年7月16日
自発的なレビュー
Inspire からの回答
Hi Sarah,
Thank you so much for taking the time to share such wonderful feedback.
We're delighted to hear that Paul provided such kind, patient, and helpful service, and that he made the booking process easy and personal for you. We know how important it can be to speak with someone directly when planning a special holiday, so it's fantastic to hear that Paul was able to make the experience enjoyable and help you feel confident in your decisions.
We'll be sure to pass your lovely comments on to Paul they'll mean a great deal to him.
Thank you again for your kind words. We hope you have a fantastic holiday and make lots of wonderful memories!
Warm regards
Inspire
Been calling for days been in hold for…
Been calling for days been in hold for hours each day. Request call back and either dont get them or it rings once and goes off. Got through the other day. Picked our holiday but had difficulty booking was given a number and told to call back in the morning as it was about to close and I would get straight through. Done that and was in hold for hours again. Requested a call back. Got a call back to be told they would get the adviser who was booking the holiday to call me back by 4 o'clock yesterday. Waited and no call so again called numerous times to be left in hold with no answer called 2 differenr numbers including the direct number and nothing. We had picked a holiday for a luxury 3 bed caravan for around £590 for monday to Friday in tattersall lakes for our disabled 4 year old boy the rest of our family have already booked with the complex directly but because we have a voucher we have to go through inspire. The amount of stress this has caused the last few days has been appalling because if we cant book for when theyre going we have no way if going.
Edit, we got through finally and the price changed even though it was the same when I had called to book in the morning when they said they would have to call me back. I pointed out I shouldn't be paying extra because they failed to call back like agreed and wouldnt book whilst I was in that call because it had to be the origional operative and they said nothing they can do other than decrease the caravan size which isnt an option as our son needs a room for his medical equipment so no choice other tham to pay extra for not receiving a call back like agreed.
Just an edit to your reply, I didnt miss a call back they didnt attempt to call me when arranged resulting in me paying extra for the holiday.
2026年7月13日
自発的なレビュー
Inspire からの回答
Hi Richard
Thank you for taking the time to share your experience, and we're truly sorry for the difficulties you've encountered.
We sincerely apologise for the long wait times, the missed callback, and the frustration this has caused. We are currently experiencing an exceptionally high volume of enquiries, which has unfortunately led to longer waiting times than usual. While this helps explain the delays, we appreciate that it doesn't make your experience any less frustrating, and we're sorry we didn't meet your expectations.
We appreciate your patience during this particularly busy period and are sorry for the inconvenience and stress this has caused.
Kind regards,
Inspire Team
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