Inspire レビュー 

Inspire からの回答

2026年8月12日

Hi Teodora,

Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with the cost of your holiday and appreciate that you may have felt frustrated by the overall price.

We would, however, like to address your comments This is certainly not our intention or the way we operate. We take supporting families and individuals with additional needs very seriously and aim to provide a helpful and supportive service throughout the booking process.

Our administration fee is clearly outlined in our terms and conditions and is charged for the administration, booking and support services we provide. These terms are available for customers to review before proceeding with their booking.

As a travel agent, we also do not necessarily receive or have access to the same prices offered when booking directly with suppliers, so our prices can differ from those available online.

We’re sorry that your experience has left you feeling this way, but we hope this clarifies that our fees and pricing are not intended to take advantage of our customers, and that the administration fee is clearly communicated as part of our terms and conditions.

Kindest wishes

Inspire

Inspire からの回答

2026年8月27日

We’re sorry to hear that your booking experience left you feeling this way. We’d like to reassure you that we are a genuine travel agent, and the suggestion that we simply “take” 20% of your vouchers isn’t an accurate reflection of how our voucher and booking process works.

As a travel agent, our prices can sometimes differ from those available when booking directly with airlines, hotels or other suppliers, as we don’t always have access to the same direct promotions or rates. This can also work both ways, with our rates sometimes being more competitive than booking direct.

Our vouchers can be redeemed against eligible bookings with us, with the added benefit of our support before, during and after your travel.

We’d really appreciate the opportunity to look into your specific booking and explain the costs involved. Please contact us at fulfilment@travelbyinspire.co.uk with your booking details and we’ll be happy to review this personally and do our very best to assist.

Inspire からの回答

2026年8月12日

Good morning,

Thank you for taking the time to provide such detailed feedback. We’re sorry to hear that your experience has left you feeling so disappointed and that you did not feel supported during the booking process.

We would like to clarify that, as a travel agent, we do not necessarily receive or have access to the same prices offered directly by suppliers such as Jet2. The price available to us can therefore differ from the direct price, and package holiday pricing can vary depending on availability, the package selected, inclusions and booking terms. Our prices are not simply made up, and we aim to provide the total cost before a customer proceeds with a booking.

Our administration and booking fees are also clearly outlined in our terms and conditions. These fees cover the work involved in arranging and administering the booking, as well as the support provided by our team.

We take your comments regarding feeling pressured or intimidated during your telephone conversations very seriously. This is not the level of service we expect our customers to receive, and your concerns regarding your interactions with Paul and Keith will be shared with the relevant management team for review.

We are particularly sorry to hear that you did not feel the care and respect you expected from us. We understand that customers may have additional needs and we strive to provide a supportive and respectful service to everyone.

We appreciate that you have shared your personal experience and are sorry that we have not met your expectations on this occasion.

Kindest wishes
Inspire

Inspire からの回答

2026年8月12日

Good morning Moe

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that you were disappointed with your experience and appreciate you raising your concerns.

As a travel agent, we do not always receive or have access to the same prices that are available when booking directly with the holiday supplier. The price offered to us can therefore differ from the direct Jet2 price. Package holiday pricing can also vary depending on availability, the specific package, inclusions and booking terms.

We do not simply make up prices, and we aim to provide customers with the full cost before they proceed with a booking. Our service also includes the support and assistance of our team throughout the booking process.

We’re sorry to hear that you were unhappy with your interactions with Paul and Keith. We take this feedback seriously and will ensure your comments are shared with the relevant team.

We appreciate that the price difference was disappointing, and we’re sorry that your experience did not meet your expectations.

Kind regards,
Travel by Inspire

Inspire からの回答

2026年8月27日

We’re sorry to hear that you feel disappointed with the pricing of your booking, although we’re pleased to hear that you had no issues with our staff.

We’d like to clarify that we are a genuine travel agent, and our pricing can sometimes differ from the rates available when booking directly with a supplier. Suppliers may offer different rates, commissions or promotions to travel agents, and this can work both ways — there are also occasions where booking through us can be more competitive than booking direct.

We appreciate that seeing a difference in price can be frustrating, however our vouchers also provide the benefit of being able to use them towards eligible holidays, along with the support of our team before, during and after your travel.

Kindest Wishes

Lindsay

Inspire からの回答

2026年8月12日

Hi Michelle

Thank you so much for your lovely review. We’re delighted to hear that our team was so helpful and reassuring when arranging your family holiday.

We understand how important it is to have everything carefully considered when travelling with children with additional needs, so it’s wonderful to know you felt supported and confident with all the details.

We hope you and your family have a fantastic holiday

Inspire からの回答

2026年8月12日

Hi Ian,

Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff very nice to deal with, although we’re sorry you were disappointed with the price of your booking.

As a travel agent, we’re unfortunately unable to guarantee or always match the direct prices offered by hotels or other suppliers. There are also a number of factors that can affect the final price, including the room type selected, availability, and the specific terms and conditions attached to the booking.

When booking through us, customers also benefit from the support and peace of mind of having our team assist with the booking and be on hand should they need any help.

We appreciate your feedback and are sorry that on this occasion the value did not meet your expectations.

Kindest wishes
Inspire

Inspire からの回答

2026年8月12日

Hi Mandy,

Thank you for taking the time to share your experience. We’re sorry to hear you found the website difficult to navigate and had some trouble with the payment process, but we’re delighted that Paul was able to assist you and make things easier.

It’s lovely to hear that you enjoyed your conversation with Paul and found his advice and tips about your destination helpful. We’ll be sure to pass your kind feedback on to him.

We hope you have a wonderful holiday!

Inspire からの回答

2026年8月12日

Thank you so much for your wonderful review we are so pleased to hear that Paul was so helpful, kind and thorough when arranging your holiday. It’s great to know that his helpful tips and advice made the booking process quick and easy for you.

Inspire からの回答

2026年8月12日

Thank you so much for your lovely review, We’re delighted to hear that you found Travel by Inspire convenient and that Paul was so helpful during your booking. We’ll be sure to pass on your kind feedback to him.

Inspire からの回答

2026年8月6日

Hi Glynn Thank you for your fantastic 5 star review We're so pleased to hear that Paul was able to assist you promptly and make the process quick and straightforward. We will look forward to helping you plan your next holiday.

Inspire からの回答

2026年8月6日

Thank you for your lovely feedback Louise We're thrilled to hear that you had such a positive experience and would happily recommend us. We truly appreciate your support and look forward to welcoming you back to help arrange your next holiday.

Inspire からの回答

2026年8月6日

Thank you so much for your fantastic review Rebecca We're delighted to hear that Paul provided such helpful and personalised support throughout your booking experience. We understand how important it is to make the process as smooth as possible, and it's wonderful to know that his assistance made things easier for you.

We'll be sure to pass your kind words on to Paul he’ll be thrilled to know he made such a positive impression. Thank you for your recommendation, and we hope you have a wonderful break.

Inspire からの回答

2026年8月6日

Thank you for your lovely review. We're delighted to hear that you received great service and found our team knowledgeable and helpful. Your kind feedback is much appreciated, and we look forward to assisting you again with your future holiday plans.

Inspire からの回答

2026年8月6日

Hi Victoria,

Thank you so much for your wonderful review, We're delighted to hear that Paul made your booking experience simple, enjoyable, and memorable. It's lovely to know that his friendly personality and personal stories helped make your experience even more special. We'll be sure to pass your kind words on to Paul we're very lucky to have him as part of the team.

Inspire からの回答

2026年8月6日

Hi Lubna We're delighted to hear that Paul provided such great service and made your booking experience a positive one. It's wonderful to know that you were happy with the support you received.

Inspire からの回答

2026年8月6日

Hi Tina,

Thank you so much for sharing your lovely feedback. We completely understand that trying a new service for the first time can feel a little daunting, so we're delighted to hear that Paul was able to put you at ease and make the process simple and stress-free.

It's wonderful to know that he was able to arrange your flights quickly and provide such helpful support.

Inspire からの回答

2026年8月6日

Thank you so much for your 5 star review Jennifer We're delighted to hear that you received quick, friendly service and that you enjoyed speaking with our team, your kind words are greatly appreciated.

Inspire からの回答

2026年8月6日

Thank you Katie for taking the time to share your feedback. We're sorry to hear that your initial experience didn't meet your expectations, but we're so pleased that Paul was able to turn things around. It's wonderful to hear that he was helpful, thorough, and friendly, and that he made you feel at ease throughout your booking. We'll be sure to share your kind comments with Paul, and we'll also take your earlier feedback on board as we continue to improve our service. Thank you for choosing us and we hope you have a fantastic holiday.

Inspire からの回答

2026年8月6日

Thank you so much for taking the time to leave such a wonderful review. We really appreciate your patience in waiting to speak with us, and we're delighted to hear that Paul made your experience worthwhile.
It's fantastic to know that his friendly, approachable manner and helpful service gave you the confidence to book your holiday. We'll be sure to pass your kind comments on to Paul they'll mean a lot to him. Thank you for your recommendation, and we hope you have an amazing holiday.