Inspire レビュー 

Inspire からの回答

2026年6月9日

Thank you for your review, we are so glad we were able to help you.
Kindest Wishes

Lindsay

Inspire からの回答

2026年6月9日

Thank you for your lovely feedback. We’re delighted to hear that Paul was so helpful and patient throughout your booking experience, especially when dealing with the call interruptions. We’ll be sure to pass your kind comments on to him, as we know he’ll really appreciate the recognition.

We hope you have a fantastic experience and thank you again for choosing us.

Kindest Wishes

Lindsay

Inspire からの回答

2026年6月9日

Thank you for your kind feedback and recommendation. We’re so pleased to hear you found our service helpful. Your support means a great deal to us, and we look forward to assisting you again in the future.
Kindest Wishes

Lindsay

Inspire からの回答

2026年6月9日

Thank you for your continued support over the years. We’re delighted to hear that you’ve always found the Family Fund Inspire service helpful and enjoyable to use. It’s especially wonderful to hear that Paul (PW2) was able to assist you so well. We’ll be sure to pass your kind comments on to him.

Thank you again for taking the time to share your feedback — it really is appreciated.
Kindest Wishes
Lindsay

Inspire からの回答

2026年6月9日

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience and understand the concerns you’ve raised regarding pricing and booking costs.

We would welcome the opportunity to look into this further for you and discuss your booking in more detail. Please contact our team directly at fulfilment@travelbyinspire.co.uk with your booking information so we can fully review the matter and respond appropriately.

We appreciate your feedback and hope to have the chance to address your concerns directly.

Kindest Wishes

Lindsay

Inspire からの回答

2026年6月9日

Thank you for your lovely feedback. We’re so pleased to hear that Paul was able to help make booking your holiday a smooth and stress-free experience. We’ll be sure to pass your kind comments on to him, as we know he’ll really appreciate them.

We hope you have a wonderful holiday and thank you again for choosing us.

Kindest Wishes

Lindsay

Inspire からの回答

2026年6月9日

Thank you for your wonderful feedback. We’re delighted to hear you found the service brilliant and that Paul made everything straightforward for you. We’ll be sure to pass your kind comments on to him, he’ll really appreciate the recognition.

Thank you again for taking the time to share your experience with us.

Kindest Wishes

Lindsay

Inspire からの回答

2026年6月4日

Thank you for your feedback Julie . We are sorry to hear about your husband's health issues and wish him all the best.

We appreciate your disappointment regarding the cancellation charges. However, we would like to clarify that our cancellation policy, including any applicable administration fees, is clearly outlined in the terms and conditions that are agreed to at the time of booking.

While your booking may have included free cancellation from the supplier up to a certain date, our administration fee applies to cancellations processed through our agency and is detailed within the booking terms accepted during the booking process.

We understand that comparing direct bookings with hotel bookings made through a travel agency can sometimes lead to differences in pricing and cancellation conditions, as different suppliers and booking channels operate under different terms.

We value your feedback and are sorry that your experience has left you feeling dissatisfied.

Kindest wishes
Inspire

Inspire からの回答

2026年6月4日

Dear Caitlin, Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration.

What you have described is certainly not the level of service we aim to provide. We apologise if you have experienced difficulties reaching our team or if expected callbacks have not taken place. We appreciate how concerning this must be, particularly with your voucher approaching its expiry date.

Please be assured that your concerns are important to us, and we would like the opportunity to investigate this matter and assist you directly. We would kindly ask that you email us at customerservice@travelbyinspire.co.uk with your voucher reference number and contact details so that a member of our team can review your case as a priority.

We take all customer feedback seriously and are committed to resolving issues wherever possible. We hope you will allow us the opportunity to address your concerns and help you make use of your voucher.
Kindest wishes
Inspire

Inspire からの回答

2026年6月4日

Thank you for your feedback. We are sorry to hear about your disappointment.

When purchasing our vouchers, the terms and conditions do advise that bookings must be made directly through us in order to redeem the voucher value. Prices can vary between suppliers and booking channels, which is why we always recommend contacting us for a personalised quote before making comparisons.

We would be happy to look into options for you and see if we can find a suitable deal. Please email us at customerservice@travelbyinspire.co.uk with details of the holiday or travel arrangements you are interested in, and our team will be happy to provide a quote.

We appreciate your comments and hope we have the opportunity to assist you in the future.
Kindest wishes
Inspire

Inspire からの回答

2026年6月4日

Hi Nicola Thank you for your feedback. We are sorry to hear that you were disappointed with the pricing available for your chosen flight.

We would like to clarify that Inspire Travel operates as a travel agent and therefore does not always have access to the same fares that may be available directly from airlines or through online comparison websites. Airline pricing is highly dynamic and can vary between booking channels, suppliers, fare classes, and availability at any given time.

While we always strive to offer competitive pricing and value for our customers, we cannot guarantee that our prices will match those offered directly by airlines or third-party comparison sites. As outlined in our FAQ, we work hard to maintain competitive pricing across our products; however, due to the nature of the travel industry and the supplier networks available to us, exact price parity is not always possible.

We appreciate that this may not have met your expectations, but the voucher remains redeemable across a wide range of travel products and suppliers available through our agency. If you would like us to explore alternative flight or holiday options, our team would be happy to assist.

Thank you for taking the time to share your experience.
Kindest wishes
Inspire

Inspire からの回答

2026年6月4日

Thank you for your feedback. We are sorry to hear that your experience has left you feeling disappointed.

We appreciate your comments regarding both the website and the holiday options you viewed. While our website showcases a selection of available holidays, it does not display all of the suppliers and packages we have access to through our trade booking systems. As a result, many holiday options are available through our team but may not appear on the website.

For this reason, we always encourage customers to contact us directly for a personalised quotation. We can often provide a much wider range of hotels, destinations, and holiday packages tailored to individual requirements and budgets.

We are sorry that you currently feel your voucher may go unused, and we would welcome the opportunity to help you find a holiday that offers better value and a wider choice. Please email us at customerservice@travelbyinspire.co.uk with your preferred destination, dates, and departure airport, and our team will be happy to provide a tailored quote.

We value all feedback and continuously work to improve both our website and customer experience.

kindest wishes
Inspire

Inspire からの回答

2026年6月4日

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.

We understand your frustration and appreciate your comments regarding the voucher redemption process. Our vouchers are intended to be redeemed through Inspire, and this information is provided within the voucher terms and conditions at the time of purchase. As we work with a wide range of travel suppliers and package options, availability and pricing can differ from those offered directly by individual operators.

We would also like to clarify that Jet2 Holidays packages are not displayed on our website. However, we can book Jet2 Holidays through our trade booking portal, which is why we encourage customers to contact us directly for a personalised quotation rather than relying solely on the online search results.

We are disappointed to hear that you were unable to find a suitable holiday option online. If you would like to give us the opportunity to assist, please contact us at customerservice@travelbyinspire.co.uk with your preferred destination, dates, departure airport, and any hotel preferences. Our team will be happy to check our trade systems, including Jet2 Holidays, and provide a tailored quote.

We value all customer feedback and continuously review our products and services to improve the customer experience. We hope we have the opportunity to demonstrate the full range of options available to our customers.

Kindest wishes
Inspire

Inspire からの回答

2026年5月29日

Hi, Thank you so much for your review. We are so glad the team were able to help you. Wishing you a lovely weekend Lindsay

Inspire からの回答

2026年5月29日

HI, I am so glad that the service you received was exceptional, I will be sure to pass this on to Paul. Kindest Wishes Lindsay

Inspire からの回答

2026年5月29日

Thank you so much for your lovely review! I’m so glad we could get everything sorted so quickly and that it was exactly what you were looking for. Hope you have an amazing trip, and thank you again for your kind words! Lindsay

Inspire からの回答

2026年5月28日

Thank you for your feedback. We’re sorry to hear you were disappointed with the pricing you found.

As a travel agent, we do not book directly with airlines, hotels, or operators. All bookings are made through our approved travel suppliers and tour partners, which means pricing can differ from booking direct or through comparison websites.

One of the benefits of booking through us is the additional support and protection provided both before and after travel. This includes assistance with amendments, schedule changes, supplier issues, and support while you are away, which is not always available when booking individual elements separately.

We do appreciate your comments and understand that pricing is an important factor when choosing how to book your travel arrangements. Kindest Wishes Lindsay

Inspire からの回答

2026年5月28日

Good Afternoon, Please can you contact us on fulfilment@travelbyinspire.co.uk, so that we can look into your query in more detail for you. Kindest Wishes Lindsay

Inspire からの回答

2026年5月28日

Thank you so much for your lovely feedback. We’re really pleased to hear that you found our service friendly and helpful.

We understand that the travel card can be a little confusing at first, so we’re glad we were able to explain everything clearly and provide reassurance with a direct contact number for any further questions.

We truly appreciate your kind comments and look forward to helping you again in the future.

Inspire からの回答

2026年5月28日

Thank you for taking the time to share your experience with us.

Firstly, congratulations to your son on his award nomination — what a wonderful achievement! We completely understand how important it was for your family to be there for such a special occasion.

We’re delighted to hear that Haylee was able to help rearrange your flights smoothly and take the stress out of what could have been a difficult situation. Providing knowledgeable support and finding practical solutions when plans unexpectedly change is exactly what we aim for.

Thank you again for your kind words, and we hope you have an amazing trip as well as a memorable awards ceremony.
Kindest Wishes
Lindsay