Trip Advisor レビュー 

I booked a group tour in Iceland through Trip Advisor with a credit card. All communication about this tour came to be from TA. About 6 weeks prior to this tour, someone illegally used another of my credit cards to book a vacation on Viator. I successfully challenged the charge which was acknowledge via email by Viator. Later that day, I got another email from Viator stating they had canceled a tour with just a Viator number (not the original TA number and no date or mention of TA). I thought it was for the illegally purchased trip. Nope - when we arrived for our Iceland tour, we found out that this tour was cancelled. I did not even realize that TA owns Viator. I feel Viator was punishing me for the successful charge dispute. At the very least, communication about the cancellation should have mentioned the name of the tour, the date and should havre come from TA or indicated it was made through TA. I have never been impressed with Viator and generally avoid them. However, this experience has also made me re-think my use of Trip Advisor

i like trip advisor ,often pictures from people who visited ,and mostly there experience , however i would doubt very much that alot of feedback is not from geniune travellers , they need to ask feedback reveiwers to prove [with receipts]of there trip and e mail address that matches ,i have seen many honest reveiws w[with facts ,not complaints] only to be followed by many 5 star !,.probably by staff or freinds !?

Censored my review of a business that stole $3 after I paid the agreed upon price. Don’t trust this business.

I can't even get into this website because they have blocked my access. They apparently think I'm a bot which I'm not.

We went on a tour with Eva and our bus driver, Ricardo to Stonehenge and Bath. Eva was so helpful and has so much knowledge and stories that she kept us entertained the whole time. She gave us information on restaurants and what to see and do in Bath.

Booked a trip abroad only to find the trip was not in local currency (Eastern Carribbean $) and I was charged in US$ instead of Eastern Carribbean $.
The website needs to some how make it clear. I ended up spending have my spending money on 1 trip.
That said, they have good reviews on the website and the booking pickup and return processes from ones hotel was good.

Fake company. Reviews can't be trusted.

Ripped me off £24 and refused to refund me

Baffling web site.
Virtually unusable.
Can't figure out that if you are looking for as restaurant in Wiltshire UK, you probably aren't going to want to go to Bermuda as an alternative.
And yes, I did mean Paddington in London, not the one in Sydney, Australia... if I'd meant that one, I would have told you...

Absolutely unbelievable, I wrote a post about my recent trip to Darlington, on Trip Advisor.
As a disabled badge holder I have never ever paid for parking In car parks anywhere in the country, however there, even in the marked bays, you still have to pay.
Luckily I returned, just as he was about to ticket me.
Further the town centre is not wheelchair or any other sort of disabled friendly.
THEY REMOVED THE POST, which is a copy of what I tried to post on the site, SAYING IT WAS UNSUITABLE.
Surely warning other Disabled people of the problems in this town, so they can decide to visit or not, is important.

Language issues, correspondence with no identifying information specifying WHICH reservation was being altered, outdated information saying one thing on my profile and another by phone, you name it! I had eight phone calls trying to get 2 reservations straight, and finally vowed never to do business with them again.

Trip Advisor & their partner Viator completely erased 5 years of 5 star reviews for my business, and lost my account. Do Not use them. Very bad for your business. I would give them a negative star, however, it is not allowed. Honestly, I would not use either company for anything.

Being doing genuine reviews on experiences of pub meals and hotel stays for years on TA but have now GIVEN UP after they continually remove genuine poor reviews in favour of paying establishments. BLATANT FRAUD.

I put reviews on Trip Advisor for an area in Scotland called Luss, and highlighted issues on parking and fines for other tourists, and they refused to publish it and would not allow me to appeal it as I am not in the EU. This is called positive bias, and ensures these companies and locations only get good reviews, and does not reflect the real experiences of everyone. Awful

Liar completely unprofessional service for any company or any business if you don’t pay them they create fake listing or post fake reviews in your account

Trip advisor has been the go-to site for many , and a lot of good info is given on the forums. However, due to take over by Viator, the site has gone to the dogs. They have used all the info provided by many contributors and now are dispensing this through "ollie", an AI site. Apart from it being very poor, they are now removing good info posts from the forums, for new reason. And they are removing ability to post for a number of contributors, again without reason. Their moderation has disappeared and they no longer respond to complaints. It is all AI now. The site has been destroyey and there are strong rumours that Viator are not interested in maintaining the site. So is this the end of Trustadvisor? It looks like it

What is the point if you cannot be honest? I wrote an honest review of Crealy and how appalled I was at the fact many of the birds did not have water and how my friends children and me had to give these poor birds water from an outside tap ourselves as despite telling three members of staff, nothing was done while we were there. Believe me these poor things were frantic for water! Trip Advisor will not post my review as they say “it is not relevant the trip”
Well I totally disagree!!!! I think its TOTALLY relevant!! … animals and / or birds gasping for a drink so badly they were trying ti scrabble up the sides of the cramped enclosures on to peoples arms and hands ( this to non country people appeared to be they were being very friendly when in fact they were asking for help !!)
I am sure people are interested to know if a place that keeps any animals and birds for human entertainment is caring for them in the proper manner! If you took a trip to a zoo and the animals were all trying to get out for a drink due to staff neglect , I am sure that is VERY relevant to the visit!! As would be dirty toilets, bad food or rude staff .
I have since left the review elsewhere as I thought Trip Advisor was where you left honest and real reviews which I did! I said the birds had not a drop of water and their drinkers bone dry, but I cannot get my review published. Not everything is roses!! The public has a right to an honest write up, not a fake “Everything was fabulous” review. Again it seems like telling the truth is blocked. I am furious.

I've complained three times about a homophobic mention of my son in a hotel review through the Trip Advisor app... Nothing has been done.

We have taken many Tripadvisor/Viator tours. Our tour guides have always been engaging, informative and interesting.

Our tour with Guanajuato VIP, unfortunately, was an unmitigated disaster. The tour itinerary for Morelia, Patzcuaro and Janitzio from Guanajuato overpromises' and under delivers. Additionally, our tour guide was astoundingly uncommunicative and obtuse. We would not recommend anyone take a tour provided by Guanajuato VIP.

The tour driver picked us up in Guanajuato for the three-hour drive to Morelia in an old, uncomfortable compact car with expired Nebraska license plate (we have a photo of the plate). On the road, we stopped at an OXXO for “breakfast.” Our driver shocked us when he, without asking, presented his loyalty card to the store clerk for our purchase.
The three-hour ride was conducted in virtual silence...our tour guide didn’t review the itinerary with us nor explain anything we were to see or pass by. To get any information from our tour guide, we had to constantly ask questions about what we were seeing. Our tour guide’s behavior was vexing and frustrating.

Once we arrived in Morelia we stopped for 10 minutes at the aqueduct (at our request as it was noted on the itinerary as a pass-by) and for 30 minutes at the cathedral. Our tour guide indicated it was time to leave Morelia when we addressed the Guanajuato VIP’s tour itinerary with her.

There were several additional stops on the itinerary in Morelia we hadn’t seen. We showed the tour guide the Guanajuato VIP’s tour itinerary (that we paid for on Viator) but the tour guide justified herself by saying the itinerary was our responsibility and we should have let her know when we left for the tour. This created an unpleasant adversarial situation between the tour guide and us.

What was on the itinerary:
Isla Janitzio / 2 hrs
Patzcuaro / 1 hr
Mercado de Dulces Y Artesanias Morelia / 30 min
Universidad Michoacana de San Nicolas de Hidalgo / 30 min
Palacio Clavijero y Bibloteca / 30 min
Catedral de Morelia / 30 min
Palace Michoacan State Government / 30 min
Antiguo Palacio de Justicia / 30 min
Acueducto de Morelia / pass by
Fuente de las Tarascas / pass by
Parroquia de la Inmaculada de Morelia / 30 min
Museo del Dulce / 30 min

What we saw:
Isla Janitzio for 2 hrs
Patzcuaro for 1 hr
Acueducto de Morelia for 10 minutes
Catedral de Morelia for 30 min

As we drove through Patzcuaro, police on a motorcycle pulled us over. Our driver told us, “If the police ask you, tell him you are our relatives.” The driver was told we would not get involved. At this point, the tour company lost our trust. Worse yet, Guanajuato VIP put our personal safety at risk. Fortunately, the police let us go.

It was 3pm when we had returned from Isla Janitzio and we hadn’t eaten all day. We were famished. We had to request time to eat in Patzcuaro (our tour guide had no restaurant recommendations for Centro-Historico Patzcuaro). We ate by ourselves (our guide and driver excusing themselves). The relationship with our tour guide had deteriorated to the point where we seriously wondered over dinner if we were going to be abandoned in Patzcuaro (our lodging was in Guanajuato). We spent our dinner frantically searching for transportation options back to Guanajuato.

Thankfully, our guide and driver did return to pick us up. When we expressed concerns with the poor condition of our vehicle our guide indicated we could have a better vehicle for our scheduled tour the next day – for an additional cost. We drove from Patzcuaro back to Guanajuato (four hours) in silence.

Every tour we took with Viator/Tripadvisor has been staffed by licensed tour guides who seemed to enjoy their work and take pride their country, its history and traditions. That was not our experience with this tour operator.

The tour itinerary sets unrealistic expectations; distance/stop/times are fictional. It didn’t help that our driver exhibited unprofessional behavior and that our tour guide was extraordinarily uncommunicative and dismissive. Our personal safety was placed at risk and our money and time was wasted by Guanajuato VIP.

We called Viator/Tripadvisor that evening to explain our personal security concerns, frustration regarding the false itinerary and the tour guide's behavior. The Viator agent we spoke to was understanding and sympathetic. Unfortunately, Viator ultimately settled the dispute in their business interest and in agreement with the tour operator.

As an addendum, and to summarize our experience with Guanajuato VIP, Guanajuato VIP sent an expletive laden message to us.

Util. La utilizo cada vez puedo y siempre con buenos resultados.