This company for some years provided excellent service, but lately it has become almost impossible to connect to their portal. The chat is now operated via AI. When requesting help from a live perso... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Terrible customer service. There isn't any. Can't get hold of anyone when there's a problem, so it's important to think whether to use this company or not. Our business doesn't function properly ri... もっと見る
企業が回答しました
Jack was so quick to call me and explain exactly what I needed to do to change my message after submitting a Chat question. Really helpful, very professional and nice, and he sent me links to assist... もっと見る
TTNC provides a great customer service, following up the product that we bought. Caroline, the representative, was kind and professional and she answered quick, easy and straight to the point our ques... もっと見る
企業が回答しました
企業情報
TTNC - The Telephone Number Company について
当該企業による記述
TTNC have been supplying virtual phone numbers to businesses for the best part of 17 years now.
With customers ranging from sole traders, small and medium sized businesses to large international businesses we have the expertise to meet your needs.
Here are just a few reasons why 29,000 businesses use a telephone number service with TTNC:
- Our broad range of numbers (both UK and international)
- Advanced call management services
- A flexible approach to finding a solution that suits you
- Solutions to integrate our system with yours using our own API
Virtual Phone Numbers from TTNC
当該企業による記述
- Quick start
- You can set up a number in minutes. No waiting around for someone else to activate it, you're in control.
- Flexible call forwarding
- Forward calls to your mobile or landline. Add advanced features to improve your image or customer experience.
- Complete control - myTTNC
- Change where you forward your calls as often as you need to through our online control panel, myTTNC - for FREE.
- Track your calls
- If you're after real time statistics or you want to integrate your call data with Google Analytics, this comes with every number - for FREE.
- No contracts
- Buy a number from TTNC and it's yours for as long as you need it, without any fixed term contracts.
- 24/7 Support
- Our systems experts are on hand 24/7 on the rare occasion when something technical goes wrong. They'll know something's wrong before anyone else anyway (it's like a 6th sense - and because of all the alerts we have set up).
30 Day Money Back Guarantee
If for some reason you find our service isn't for you, you can walk away in the first 30 days and get the cost of any numbers and remaining call credit back.
連絡先
Mereside, Alderley Park, Congleton Road, Macclesfield,, SK10 4TG, Alderley Edge, 英国
- 020 3151 1000
- sales@ttnc.co.uk
- www.ttnc.co.uk
4.0
ほぼ満足
1004件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Katie was a fantastic help today got me…
Katie was a fantastic help today got me up and running again in no time
Very pleasant lady to talk to and so polite
Thank you Katie
2026年1月22日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Alison,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Katie was able to get you up and running again so quickly and that you found her pleasant and polite to speak with. I’ll be sure to pass on your kind words to her — they’ll mean a lot. If you need any further help in the future, we’re always here to support you.
Kind Regards,
TTNC
Long Response Times for Time-Sensitive Work
I contacted the company on 9 January by email and followed up on 13 January, eventually logging the job via the portal. Despite multiple chasers and being advised that someone would be in touch, the matter was still unresolved 10 days later. Unfortunately, the delays made it unsuitable for a time-sensitive requirement, and I proceeded with another provider. This is disappointing, as I have previously found their service to be efficient.
2026年1月9日
自発的なレビュー
Very helpful
Very helpful, easy set up, have been very impressed - Shout out to Caroline and the team for giving us great advice and associated costs...
2026年1月15日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Thank you so much for your kind words! We’re thrilled to hear that the setup was easy and that you’ve been impressed with the service. Caroline and the team will be delighted to know their advice and transparency on costs made a positive impact. If you need any further support or have questions down the line, please don’t hesitate to reach out—we’re always happy to help!
Many Thanks,
Katie
TTNC - The Telephone Number Company からの回答
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed our service and product. Your kind words mean a lot to us, and we look forward to serving you again soon!
Kind Regards,
Katie
Very friendly and helpful
Very friendly and helpful. Instructed me on how to resolve my issue. Really pleased!
2025年12月18日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Abid,
Thank you so much for your kind words! We're delighted to hear that you found our team friendly and helpful, and that we could guide you in resolving your issue. Your satisfaction means a lot to us, and we’re always here if you need any further assistance.
Kind Regards,
Katie
Customer focussed and a faultless service.
There is no better telephone support for Charities. They are really customer focussed and provide a faultless service.
Their customer support is great. Thank you Caroline.
2025年12月4日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Hazel,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our service faultless and customer-focused. Supporting charities is something we take great pride in, and it’s fantastic to know that our telephone support met your expectations.
We’ll be sure to pass your kind words on to Caroline—she’ll be delighted to hear this! If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Katie
Jack was fantastic throughout the…
Jack was fantastic throughout the process and worked very hard to make sure everything we needed was done. 5 stars for the service we received from Jack.
2025年11月18日
自発的なレビュー
PROFESSIONAL AND UNDERSTANDING
I've been with TTNC almost 14 years and have always enjoyed smooth, hassle-free service at reasonable prices. Recently I made an error with my renewal; and after explaining my mistake to TTNC, asked for their assistance and understanding. Katie was very professional and agreed to investigate. Happily she solved the problem for me, and I am very grateful 🙏🏻
2025年11月18日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Mario,
Thank you so much for your kind words and for being a loyal customer for nearly 14 years! We’re delighted to hear that you’ve consistently enjoyed smooth, hassle-free service with us. . Katie will be thrilled to know her professionalism and support made a positive difference for you. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service for many years to come.
Kind Regards,
TTNC
Happy with the service and support I…
Happy with the service and support I have received so far. I was not able to call and speak to a human however Katie did call back and set my forwarding up quickly
2025年11月13日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Suzanne,
Thank you so much for your feedback! I’m glad to hear you’re happy with the service and support so far. I appreciate your patience while I returned your call, and I’m pleased we could get your forwarding set up quickly. If you need any further assistance or have any questions, please don’t hesitate to reach out—I’m always happy to help!
Kind Regards,
Katie
Katie has been very helpful in…
Katie has been very helpful in resolving all our concerns on call with exceptional patience & understanding.
2025年10月24日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hello,
Thank you so much for your kind words! We're thrilled to hear that Katie was able to assist you with such patience and understanding. Providing exceptional support is something we truly value, and it's wonderful to know Katie made a positive impact during your call. If there's anything else we can help with, please don't hesitate to reach out!
Many Thanks,
TTNC
Katie Mulcahy gave me an excellent…
Katie Mulcahy gave me an excellent service, this morning with my enquiries to porting a number, and she tried particularly hard to contact me after I missed her calls a number of times.
TTNC colleagues go above and beyond to help you, and the fact is this hour target to do so I’ve never come across before with an organisation only wish more companies for the suit where possible.
2025年10月21日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Maurice,
Thank you so much for your kind words and for taking the time to share your experience!
I'm really glad I was able to assist you with your porting enquiry, and I appreciate your patience while I tried to reach you. It means a lot to hear that you felt supported and that our efforts stood out — we genuinely aim to make every interaction as helpful and responsive as possible.
Your feedback about our one-hour response target is especially encouraging. We’re proud of the standard we set, and it’s wonderful to know it made a positive impression.
Thanks again for your lovely review — it truly made my day!
Warm regards,
Katie Mulcahy
Would recommend
Really good company who we have been with for the past 13 years with no problems at all. We use phone number and voicemail service and the team are always really helpful.
2025年10月16日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Karen,
Thank you so much for your kind words and continued support over the past 13 years! We're thrilled to hear that you've had such a positive experience with our phone number and voicemail services. Our team works hard to provide helpful and reliable support, so it's wonderful to know that it's making a difference. If there's ever anything more we can do for you, please don't hesitate to reach out!
Kind Regards,
Katie
Lauren Wins!!!
Had a number of issues trying to contact TTNC/logging in which seems to be virtually impossible, so by the time I heard from Lauren she really had her work cut out because I was thoroughly unhappy.
However she was great, resolved all my issues, and improved the service I was receiving by pointing out additional features I didn't know I had on my plan. Excellent service, thanks again Lauren for sorting everything.
2025年10月13日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Jon,
Thank you so much for your feedback!
We’re really sorry to hear about the initial difficulties you experienced — that’s certainly not the experience we aim to provide. But we’re absolutely thrilled that Lauren was able to turn things around for you!
She’ll be delighted to hear that her efforts made such a positive impact, especially in resolving your issues and helping you get even more value from your plan. We’re lucky to have her on the team!
Thanks again for taking the time to share your experience — it means a lot to us.
Kind Regards,
Katie
Great service and a prompt response
2025年10月8日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Nicola,
Thank you for taking the time to leave TTNC a review.
I'm so glad to hear you received great service and a prompt response. If there's anything else I can help with, please don't hesitate to get in touch.
Warm regards,
Katie
Unethically charging for unrequested services
My business was a customer of TTC for many years but, as others on this forum have reported, they surreptitiously added a service to our account for "dark web monitoring" that we never requested. Only after almost a year when we noticed that we had been paying for this were we able to cancel it. They claimed to have sent us an email but we received so many emails that it's hard to keep up with them all. For me, the key principle here is they shouldn't have added a service without us formally requesting it. Adding it and then expecting us to opt out if we didn't want it he's not a decent way to do business and so we have closed our account with TTNC and moved to one of their rivals.
2025年10月7日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Sean,
Thank you for taking the time to leave a review. We take concerns like this very seriously. I’ve tried to locate your account using the information provided, but unfortunately, I’ve been unable to find a match. If you're willing, please reach out to us directly with your account details so we can investigate further and ensure everything is properly addressed.
While I regret that this situation led you to close your account and move to another provider, I respect your decision and appreciate the years you spent with us. Your feedback is invaluable and will help us improve how we communicate and manage service changes in the future.
Kind Regards,
Katie
TTNC used to have brilliant support- no longer
TTNC used to have brilliant support, if you emailed their support@ or sales@ emails. Now, I cannot get help from anyone, I have been trying for weeks- when you call them, you can only leave a voicemail, when you email you get no response, on live chat they raise a ticket but I have had no resolution for weeks, we have been customers for years but the sudden decline in support is horrendous
2025年10月2日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Catherine,
Thank you for your feedback. I am sorry that you have not been happy with the level of service which you have received. I can see that there is an open ticket on your account and a member of our team will update you on your query today.
Kind Regards,
Katie
Deceitful business practice. Go elsewhere.
Absolutely shocking and deceitful business practices. TTNC added a paid "Dark Web Monitoring" service to our account on an "opt-out" basis, a service we never requested or wanted.
While they claim they sent a notification, it was buried in an unclear e-shot marketing email. The "opt-out" was in fine print, making it extremely easy to miss. This is an extremely shady and deceptive way to do business. We later discovered this led to over £350 in charges for a service we never used.
When we contacted them, the company's response was that we should have been checking our invoices more closely, completely ignoring the fact that they signed us up for a paid service without our permission, and have refused to refund.
I would strongly advise potential customers to look elsewhere and be extremely cautious of any unsolicited services they may try to add to your account. I also urge existing customers to meticulously go through their past invoices to ensure they haven't been charged for hidden services. We are taking our business elsewhere and will be reporting this practice wherever we can.
2025年9月19日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Sam,
Thank you for your feedback. We're genuinely sorry to hear that you feel let down by your experience with us, and we appreciate the opportunity to respond.
We understand your frustration regarding the Dark Web Monitoring service. To clarify, this service was introduced on an opt-out basis and was communicated via email in May 2023, which we can see was opened.
The charges in question were applied gradually over a period of more than two years. Had the invoices been reviewed during that time, we could have addressed any concerns and removed the service if it wasn’t suitable for your needs. We always aim to be transparent with our billing, and our invoices itemise all services to help customers stay informed.
We’re sorry that this situation has led to your decision to leave, and we truly regret that we didn’t meet your expectations. Your feedback is incredibly valuable and will help us improve how we communicate and support our customers in the future.
If you’d be open to discussing this further, we’d welcome the opportunity to speak with you directly.
Kind Regards,
Katie
Very disappointing
Be careful of this company. I spent thousands with them over a 7 year period, and literally as soon as I stopped using their service they started chasing for an outstanding payment of £25 and it was escalated to legal within 30 days.
The first Customer Service email from an actual person I EVER received from them in 7 years contained the phrase:
"If we do not receive payment prior to x your account will be transferred to our Pre legal team who will pursue the debt vigorously."
Avoid.
2025年9月19日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Brian,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and appreciate the opportunity to respond.
We understand how frustrating it must have felt to receive a formal communication regarding a small outstanding balance, especially after being a loyal customer for many years. Our intention is never to cause distress, and we regret that our tone came across as overly stern. We’re currently reviewing our communication processes to ensure they reflect the respect and appreciation we have for all our customers—past and present.
We’d welcome the chance to speak with you directly to better understand your concerns and see if there’s anything we can do to make things right. Please feel free to reach out to our Customer Support team so we can assist further.
Thank you again for your feedback—it helps us improve.
Kind Regards,
Katie
TTNC VoiP User for several years.
Been using the TTNC VoiP system for several years. Recently cane to reconfigure our system and was helped through online chat by Lauren. Very very quick and helpful and patient with my low levels of technical ability. Thanks you so much! TTNC and the after-service is first class.
2025年9月10日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Peter
Thank you so much for your lovely feedback! We're thrilled to hear you've been enjoying the TTNC VoIP system over the years, and that Lauren was able to support you so effectively during your recent reconfiguration. We really appreciate your kind words about her patience and helpfulness — we’ll be sure to pass them on! It’s great to know our after-service continues to meet your expectations. Thanks again for being a valued TTNC user!
Warm regards,
The TTNC Team
Long-term customer left frustrated
I have been a TTNC customer for around ten years, with a significant monthly spend, and until recently I’ve always found the service excellent. Unfortunately, my latest experience has been extremely disappointing.
Since 28th August, I have made multiple attempts to place a straightforward order for a couple of VOIP phones and telephone lines. I’ve left phone messages, sent three emails, and even tried the chatbot (which timed out). Despite all of this, I still haven’t had my request dealt with.
As a long-standing client, I expect better. In the past, TTNC have always been responsive and reliable, but this transaction has been frustrating and falls well short of the standard I’ve come to value over the years.
I hope this matter is resolved quickly, but right now, my confidence in TTNC has been badly shaken.
2025年9月8日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi George,
hank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience. We understand how frustrating this must have been, especially as a long-standing customer who has trusted TTNC for many years.
This is not the level of service we aim to provide, and we’d like to investigate this matter further to ensure it’s resolved quickly. Please could you contact us directly with your account number or any relevant details? You can reach us at support@ttnc.co.uk , and we’ll prioritise looking into this for you.
We really appreciate your patience and hope to restore your confidence in our service.
Warm regards,
The TTNC Team
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