This company for some years provided excellent service, but lately it has become almost impossible to connect to their portal. The chat is now operated via AI. When requesting help from a live perso... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Terrible customer service. There isn't any. Can't get hold of anyone when there's a problem, so it's important to think whether to use this company or not. Our business doesn't function properly ri... もっと見る
企業が回答しました
Jack was so quick to call me and explain exactly what I needed to do to change my message after submitting a Chat question. Really helpful, very professional and nice, and he sent me links to assist... もっと見る
TTNC provides a great customer service, following up the product that we bought. Caroline, the representative, was kind and professional and she answered quick, easy and straight to the point our ques... もっと見る
企業が回答しました
企業情報
TTNC - The Telephone Number Company について
当該企業による記述
TTNC have been supplying virtual phone numbers to businesses for the best part of 17 years now.
With customers ranging from sole traders, small and medium sized businesses to large international businesses we have the expertise to meet your needs.
Here are just a few reasons why 29,000 businesses use a telephone number service with TTNC:
- Our broad range of numbers (both UK and international)
- Advanced call management services
- A flexible approach to finding a solution that suits you
- Solutions to integrate our system with yours using our own API
Virtual Phone Numbers from TTNC
当該企業による記述
- Quick start
- You can set up a number in minutes. No waiting around for someone else to activate it, you're in control.
- Flexible call forwarding
- Forward calls to your mobile or landline. Add advanced features to improve your image or customer experience.
- Complete control - myTTNC
- Change where you forward your calls as often as you need to through our online control panel, myTTNC - for FREE.
- Track your calls
- If you're after real time statistics or you want to integrate your call data with Google Analytics, this comes with every number - for FREE.
- No contracts
- Buy a number from TTNC and it's yours for as long as you need it, without any fixed term contracts.
- 24/7 Support
- Our systems experts are on hand 24/7 on the rare occasion when something technical goes wrong. They'll know something's wrong before anyone else anyway (it's like a 6th sense - and because of all the alerts we have set up).
30 Day Money Back Guarantee
If for some reason you find our service isn't for you, you can walk away in the first 30 days and get the cost of any numbers and remaining call credit back.
連絡先
Mereside, Alderley Park, Congleton Road, Macclesfield,, SK10 4TG, Alderley Edge, 英国
- 020 3151 1000
- sales@ttnc.co.uk
- www.ttnc.co.uk
4.0
ほぼ満足
1004件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ricky
Ricky, the customer service agent dealing with my enquir,y sorted it asap, knowledgeable and helpful. NO complaints ... I am 1 happy customer
2025年5月6日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that Ricky was able to address your inquiry promptly and provide knowledgeable and helpful service. It's great to know you're a happy customer with no complaints. We appreciate your support and look forward to assisting you again in the future!
Many Thanks,
Katie
FRAUD
BE AWARE
- DO NOT buy from this company.
They have hidden contract terms and then start charging you at every single stage.
And you cannot move out before 12 months.
They advertise as no contract but they charge you to move within 12 months since you did not stay for 12 months.
So do you still believe there is no contracts. I have raised the issue with OFcom.
And they sent me bill of £120.00 for move to another provider.
Guess what, TTNC even tried to flag my review instead of providing response to my review.
Trust pilot declines TTNC's flag.
SO be aware of TTNC.
2025年4月25日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
you for sharing your feedback. We sincerely apologize for any confusion or inconvenience you experienced. We strive to be transparent with our terms and conditions, and we regret that this was not your experience.
Regarding the porting fees, we would like to clarify that the standard fee for porting a number away from TTNC is £25+VAT 1. As discussed with yourself you were not charged £120.00 to move to another provider , this information is incorrect.
We appreciate your patience and understanding as we work to improve our services. If you have any further concerns or questions, please feel free to reach out to our customer support team directly.
Many Thanks,
Katie
Very helpful customer service
We had an issue with the line and Ricky Walker was very helpful, gave clear instructions and solves our issue in 5 minutes.
Really appreciate how accessible and easy it is to reach out and get help on issues we have with our line.
2025年4月15日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Renato,
Thank you for taking the time to leave TTNC a review. I will be sure to pass the message on to Ricky and his team leader who will be delighted to read your review.
Kind Regards,
Katie
I had a crazy
I had a crazy, computing issue that threw working via TTNC for 6. I was given full support to rectify the issue and allow their call service to operate correctly for us.
Whenever I have had an account or operational issue, they have always worked with me to get the matter resolved. 100% customer service orientated & full attention to detail.
2025年4月15日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi,
Thank you for taking the time to leave TTNC a review. We are thrilled that you have been happy with the service which you have received, it makes our day to hear positive feedback.
Kind Regards,
Katie
Dreadful Company
Dreadful Company, owned by Chess PLC. You get told one thing by their staff & they change the rules 12 months later which costs you. Parent company cut & pasted a false signature onto an agreement to try to extend an agreement.
DO NOT TOUCH
I have the emails to substantiate my comments
2025年3月6日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Iain,
Thank you for contacting TTNC. I am sorry to hear that you have been unhappy with the service which you have received. I have requested your account information so we can look into this matter further for you.
Kind Regards,
Katie
Hard to pay use Their service
I have been with TTNC since 2012
I am now going to try elsewhere
After a minor payment incident, i wasn't helped effectively to set up another payment method, and then they tried to make me pay a reconnection charge for their bad communication and service
I did not pay to reconnect as i believe it was their fault and have now cancelled in case they do it again next month
very combative rather than helping
Now i need to use web developers to change their number off my sites
2025年3月25日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Good Afternoon Michael, I am sorry that you have been unhappy with the service from TTNC. We have requested your account information so we can look into this matter for you.
Kind Regards,
Katie
They have a poor regard to customers!
They call themselves the Telephone number company BUT don’t offer any phone support to paying customers! They closed our accounts we had as they could not auto collect money to top up, but they did not email us or call us at all or send invoices.
It took us 2 months to find out the 0800 numbers stopped working! Disgraceful conduct.
2025年2月27日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Good Afternoon,
We have not been able to locate an account with the information provided. Please can you send us your account number so we can look into this matter for you.
Kind Regards,
Katie
Fanstatic service from Ricky and I…
Fanstatic service from Ricky and I would highly recommend anyone seeking a Telephone Number to do so with TTNC. I couldn’t be happier and cannot recommend TTNC highly enough.
Thanks again Ricky for you swift help.
Kindest Regards,
Dave
2025年2月21日
自発的なレビュー
Customer service is absolutely…
Customer service is absolutely brillant. I had various queries and Ricky was absolutely helpful and sorted it for me.
2025年2月10日
自発的なレビュー
Be careful they will add extras on with…
Be careful they will add extras on with out your authorisation and charge you this company is rogue and untrustworthy please be careful.
2024年10月8日
自発的なレビュー
Excellent service from TTNC
Jack was so quick to call me and explain exactly what I needed to do to change my message after submitting a Chat question. Really helpful, very professional and nice, and he sent me links to assist me in addition. TTNC is a company I would consistently recommend, mostly because service like Jack's is such a gift these days and you know that you customer service is second to none every single time. Thank you Jack! Awesome company and customer service - definitely give him a pay rise!
2024年12月16日
自発的なレビュー
Ricky was very helpful and I am very…
Ricky was very helpful and I am very satisfied with the service we have with TTNC and I have been using it for our business for a long time.
2024年12月13日
自発的なレビュー
Katie helped enormously
Katie helped enormously, I have been having trouble with my phones for a while but after a lengthy and patient chat online with TTNC all problems were a solved.
2024年12月3日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Brian,
Thank you so much for taking the time to leave a review.
We really appreciate the feedback and will pass the message on to Katie and her team leader.
Many Thanks,
Jack
Excellent service
Excellent service, professional staff, been loyal client for years
2024年11月25日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Mark,
Thank you for taking the time to leave TTNC a review. we really appreciate such positive feedback.
Kind Regards,
Katie
Excellent Response Time
Professional, efficient, friendly and my request completed within the hour
2024年11月19日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Sean,
Thank you for taking the time to leave TTNC a review, we really appreciate it. We are thrilled that you have had such a positive experience.
Kind Regards,
Katie
TTNC - very helpful
Very helpful via email and on the phone. Easy to understand for a non-teccy person! Thank you for answering in a way that I could understand!
2024年10月30日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Lucy,
Thank you for taking the time to leave TTNC a review. We are thrilled that you have been happy with the service you have received.
Many Thanks,
Katie
Fast and Helpful Customer Service!
I spoke with Jack today from TTNC. He was fast, efficient and super helpful in his response, and assisted me with amending one of the phone numbers we had on file and no longer needed. Thank you Jack!
2024年10月31日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Morning Niamh,
Thank you for taking the time to leave TTNC a review.
We are thrilled to hear you have been happy with the service which you received, should you need anything in future please don't hesitate to get in contact.
Kind Regards,
Jack
Jack on live chat was very quick and…
Jack on live chat was very quick and informative. A follow up phone call was greatly appreciated.
2024年10月18日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Sara,
Thank you for taking the time to leave TTNC a review. We are thrilled to hear that you have been happy with the service you have received. I will be sure to pass the feedback on to Jack and his team leader.
Many Thanks,
Katie
Top service as always!
Swift transfer of phone number back to TTNC. Wish I'd never left them. Top service as always!
2024年10月7日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Good afternoon Gary,
Thank you for taking the time to leave the review, we really do appreciate the feedback. I'm glad to hear that you are back with us as a customer.
Kind Regards,
Jack.
have been using TTNC for many years
have been using TTNC for many years - always happy with their service and speedy response
2024年10月4日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Thank you for taking the time to leave TTNC a review.
We love to hear your positive feedback.
Many Thanks,
Katie
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