This company for some years provided excellent service, but lately it has become almost impossible to connect to their portal. The chat is now operated via AI. When requesting help from a live perso... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Terrible customer service. There isn't any. Can't get hold of anyone when there's a problem, so it's important to think whether to use this company or not. Our business doesn't function properly ri... もっと見る
企業が回答しました
Jack was so quick to call me and explain exactly what I needed to do to change my message after submitting a Chat question. Really helpful, very professional and nice, and he sent me links to assist... もっと見る
TTNC provides a great customer service, following up the product that we bought. Caroline, the representative, was kind and professional and she answered quick, easy and straight to the point our ques... もっと見る
企業が回答しました
企業情報
TTNC - The Telephone Number Company について
当該企業による記述
TTNC have been supplying virtual phone numbers to businesses for the best part of 17 years now.
With customers ranging from sole traders, small and medium sized businesses to large international businesses we have the expertise to meet your needs.
Here are just a few reasons why 29,000 businesses use a telephone number service with TTNC:
- Our broad range of numbers (both UK and international)
- Advanced call management services
- A flexible approach to finding a solution that suits you
- Solutions to integrate our system with yours using our own API
Virtual Phone Numbers from TTNC
当該企業による記述
- Quick start
- You can set up a number in minutes. No waiting around for someone else to activate it, you're in control.
- Flexible call forwarding
- Forward calls to your mobile or landline. Add advanced features to improve your image or customer experience.
- Complete control - myTTNC
- Change where you forward your calls as often as you need to through our online control panel, myTTNC - for FREE.
- Track your calls
- If you're after real time statistics or you want to integrate your call data with Google Analytics, this comes with every number - for FREE.
- No contracts
- Buy a number from TTNC and it's yours for as long as you need it, without any fixed term contracts.
- 24/7 Support
- Our systems experts are on hand 24/7 on the rare occasion when something technical goes wrong. They'll know something's wrong before anyone else anyway (it's like a 6th sense - and because of all the alerts we have set up).
30 Day Money Back Guarantee
If for some reason you find our service isn't for you, you can walk away in the first 30 days and get the cost of any numbers and remaining call credit back.
連絡先
Mereside, Alderley Park, Congleton Road, Macclesfield,, SK10 4TG, Alderley Edge, 英国
- 020 3151 1000
- sales@ttnc.co.uk
- www.ttnc.co.uk
4.0
ほぼ満足
1004件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic Service
Brilliant service from start to finish from Katie Mulcahy. Answered any questions we had and was prompt with all replies. The recordings they done for us were fantastic. Would definitely recommend
2024年10月3日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Good afternoon,
Thank you for taking the time to leave a review.
I'm so glad to hear that you have been happy with the service you received, I will feed this back to Katie and her Team Leader.
Kind Regards,
Jack.
Brilliant customer service from the…
Brilliant customer service from the start. The site is easy to navigate. Clear statements and easy to track usage etc. Members of the team answer queries quickly. I closed my account due to a change in my business - they were very helpful with that too - it was hassle free. If I need this kind of service again TTNC will be my first call. Highly recommend.
2024年9月26日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Morning Penelope,
Thank you for taking the time to leave TTNC a review.
We are thrilled to hear you have been happy with the service which you received, should you need anything in future please don't hesitate to get in contact.
Kind Regards,
Jack
We're always very impress by the…
We're always very impress by the service by TTNC. Fast, efficient and professional. Would highly recommend.
2024年9月25日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Good morning,
Thank you for taking the time to leave TTNC a review, its great to receive such positive feedback.
Many Thanks,
Jack.
Ricky was Brilliant
Ricky had great knowledge and was therefore able to help me fully
2024年9月23日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Christopher,
Thank you for taking the time to leave TTNC a review.
It is great to hear this kind of feedback. I will pass your review on to Ricky and his manager.
Many Thanks,
Katie
Got a real life chat response and…
Got a real life chat response and resolution within 2 minutes. Exactly what I wanted and quickly
2024年9月23日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Jeremy,
Thank you for taking the time to leave a review.
It is great to hear such positive feedback.
Many Thanks,
Katie
1st class service I am a small business…
1st class service I am a small business and struggling with dyslexia and Ricky call me back and help me so much and talk me through the process of logging on to my account would recommend to anyone
Thanks so much
2024年9月23日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Mitch,
Thank you for taking the time to leave TTNC review.
I will be sure to pass this fantastic review on to Ricky and his team leader.
Many Thanks,
Katie
TTNC - The Telephone Number Company からの回答
Hi Melvyn,
Thank you for taking the time to leave TTNC a review.
We are thrilled to hear you have been happy with the service which you have received.
Kind Regards,
Katie
My issue was quickly resolved by Ricky
My issue was quickly resolved by Ricky. Very helpful service. Thank you
2024年9月20日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Krystle,
Thank you for taking the tie to leave TTNC a review.
I will pass the feedback on to Ricky and his manager who will be thrilled to hear such a great review.
Many Thanks,
Katie
TTNC - The Telephone Number Company からの回答
Good afternoon,
Thank you for taking the time to leave such a positive review. We are very glad to hear you have been happy with our service.
Many Thanks,
Jack
I had an issue with one of my invoices…
I had an issue with one of my invoices so made contact today and spoke to Katie Mulcahy. After a chat message Katie called me and within no time at all the issue was dealt with. Katie soon found out I had two accounts so in fact my fault, my bad 😩
I would just like to say thank you for dealing with this today. Great service and Katie was brilliant!! 👍
2024年9月10日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Frazer,
Thank you for taking the time to leave a review.
It is great to hear such positive feedback . I will be sure to pass this on to Katie and her team leader, they will be thrilled with this review.
Many Thanks,
Jack
Friendly, helpful. efficient
What do we all hope for when looking for support? Someone who is friendly, helpful and efficient. Katie was all those and followed through to make sure the problem had been properly resolved to my satisfaction. Thank you Katie
2024年9月9日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Andrew,
Thank your for taking the time to leave TTNC a review.
This is really great to hear, I will be sure to pass the feedback on to Katie and her manager.
Many Thanks,
Jack
The service is completely reliable and great value.
The service ALWAYS works and allows our charity to receive calls to whatever number is most convenient to us. They really seemed to care about charities and have recently made a small, unsolicited donation to help pay our account. I don't know of anyone else offering this service but we would never change.
2024年8月28日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Thank you for taking the time to leave TTNC review.
We are thrilled to hear that you have been happy with our service.
Many Thanks,
Katie
TTNC have done everything that we need
TTNC have done everything that we need. We are a small organisation, and the service works well for us and the low number of calls we get, without us having to do anything!
2024年8月30日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Robin,
Thank you for taking the time to leave TTNC a review. It makes us so happy to hear that are service works well for you.
Kind Regards,
Katie
TTNC - The Telephone Number Company からの回答
Hi Luke,
Thank you for taking the time to leave TTNC a review.
It is wonderful to hear that you have been happy with our service.
Many Thanks,
Katie
A very easy to use platform
A very easy to use platform, on the odd occasion I have needed assistance the call is picked up very quickly and dealt with whilst on the phone.
2024年8月28日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Thank you so much for taking the time to leave a review. We really appreciate the feedback.
Many Thanks,
Katie
No AI Bot - Hurrah!!
No AI Bot - Hurrah!!
So refreshing to deal with an actual person immediately on my web chat request.
All my questions answered accurately and informative.
Top marks to TTNC for realising that folk are fed up with battling AI bots
2024年8月23日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi David,
Thank you for taking the time to leave such a positive review. We are very glad to hear you have been happy with our service.
Many Thanks,
Katie
The team got back to me and had…
The team got back to me and had investigated the issue beforehand making it a seamless fix
2024年7月26日
自発的なレビュー
I had an issue with the payment
I had an issue with the payment. So I contacted the accounts and they solved it. However, they should respond a bit faster.
2024年7月10日
自発的なレビュー
TTNC - The Telephone Number Company からの回答
Hi Mahdy,
Thank you for taking the time to leave a review. I will pass the feedback on Laurens manager who will be pleased to hear you have been happy with the service. We will take your response time feedback on board and hopefully next time you will be able to leave a 5 star review!
Many Thanks,
Katie
Company that rings your number and…
Company that rings your number and doesn't answer when picked up
2024年6月14日
自発的なレビュー
I agree with everyone else who has mentioned this
I agree with everyone else , these pass 18 months the lack of Telephone support along with emails have been awful ,After a search of the company THEY HAVE BEEN TAKEN OVER BY CHESS ,1 STAR rating on that company .
Can no longer speak to anyone the telephone number you have to leave a message and then in 5 days time they contact you ,DO NOT GO HERE ,After 8 years with TTNC we are no longer getting help
2024年6月8日
自発的なレビュー
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