Ubisoft  レビュー 2,375

smelled like curry

caused my nan to start cranking nineties until she 200 pumped the dog with a blue shotgun

would not reccomend

The company doesn't care about player accounts at all. They thoughtlessly created a bot that, when asked to help with a deleted email, requests a code sent to that email address! Support Ticket: 25671538, 25675177, 25688232, 25688428, 25692058, 25692058. All tickets are closed with a single template bot message, something like "because you can't confirm your deleted email with the code sent to your deleted email - we can't help you."

Jedes Mal werde ich aus dem Spiel geworfen bei dual front kann nicht mal mehr wieder rein und meine pack buggen das Spiel is Ass weil alles lagt was könnt ihr überhaupt hs

Support client fermant les tickets sans résolution. Impossible de recevoir les codes 2FA sur une adresse free.fr (problème connu côté Amazon SES). Après 3 échanges, le support a confirmé lui-même ne jamais avoir envoyé d'e-mail, puis a fermé le dossier en renvoyant vers des articles d'aide inutiles. Aucune solution proposée, aucune escalade effectuée malgré la demande explicite.

What a useless company bought assassin's creed have to sign up, but can't it's gives me an error every time. Gonna return the games this company is useless, oh their from Canada explains it all

Stay away

My account have been hacked all my games are lost, i have a recept from the games UBISOFT dont give a F....
Case 22932784

I spent 30,000 renown on 7 alpha packs and with that I got 7 greens. I haven’t gotten a purple from a pack in a whole month. No black ice. I’m disappointed with the ratio of the packs.

Can't join game after buying, they suspended my accoutn after a few login attempts, not even unsuspending it after changing the password. Theres no easy way to reach out to them by e-mail without going through their jackshit site with incoherent and vague things. Can't get my user if i can't log, still its required. dumb developers who put less and less effort into making original games and just make sequel after sequel.

i have been playing this game for a long time and i have had nothing but the worst experiences all because ever since the new season the audio doesnt work, people making the loudest noises dont get picked up and i have a really good headset and not only that the cheaters in this game is so unreal it is annoying. dont get the game i would much rather play fortnite over this waste of pixels and storage also not to mention the bugs that are in this game and the worst of all the people are so bad at controlling their game the full of ubisoft got hacked 2 times

Sav a vomir
Incapable de donner une réponse a mon problème.
Il reponde avec des phrases toute faite
A fuir!!!!

Mein Division2 hat sich plötzlich nach Wochen des Spielens mit Delta4-Fehler nicht mehr starten lassen. Ich habe mehrere Stunden damit verbracht, die vom Support angeforderten Dinge an meinem Rechner vorzunehmen und danach (da keine Verbesserung) Daten, Log-Files etc. gemäß Doku zu erzeugen und hab sie hingesendet. Danach Schweigen im Walde. Keine Hilfe, keine Rückmeldung, gar nichts. Ende vom Thema: Account gelöscht (hier war das Profil-Setting irgendwie kaputt und keiner bei Ubisoft konnte/wollte es reparieren), um den gekauften Key mitzunehmen. Pustekuchen, musste einen neuen Key kaufen und setzte ihn dann in einem neuen Account ein. Also, doppelt bezahlt für keinerlei Hilfe. Sechs, setzen!

Ca mérite zéro ! Bo7 comme tous les autres des tricheurs sans sanctions , machine a fric , tout ça pour avoir accès a d'ancienne map, pas de nouveauté

You can't contact them there game play is wonky and they are brainless literally they deserve to go bankrupt and disappear and ive been having trouble since black flag

Wenn ich 0 Sterne geben könnte... Ihr wisst bescheid.

worse company going, cant even access content i paid for and customer service might as well be none existent

Well first of all these f guys cant do anything right.
I tell them multiple times i cant access the email or recover it at all. then i get answer "we sent a link to ur account email, please verify" well i explained THAT I CANT ACCESS IT AT ALL. oh well i reply to the ticket "i dont have access to the email, i cant recover it at all" i get response "Upon investigation, it was found that we're unable to proceed further. As a result, we cannot make any changes to the account"

and
"We appreciate your co-operation and apologize for inconvenience. We will now proceed to close this case."

so what?? i cant verify any other way? e.g my steam account what is linked? twitch? playstation? what is this. i would give -10 stars if it would be possible. i sometimes think how these people get the job if they cant do anything right? now i get why people hate ubisoft's support. they cant do anything right or even read normal engilsh in a message. and they even told me to create new account and get the games again? do they think i am made of money to spend another couple hundreads again? grind again all the levels? camos? yeah nah. -10/10 support

Ubisoft claims that I am using mouse and keyboard on Xbox to play that game and its very annoying. I am playing with controller and dont know what they are talking about. Now they are threatening me with shifting me to the pc players pool full of Cheaters.

If you’ve recently received a MouseTrap warning in Rainbow Six Siege despite playing on a standard setup, you should know that as an EU/EEA citizen, you have powerful legal tools to contest these automated "flags."
Since MouseTrap is an automated system that can lead to significant restrictions (PC-pool matchmaking), it falls under GDPR Article 22 (Automated individual decision-making). You have the right to contest these findings and demand a human review.
To protect your account and gather evidence for potential false flags, it is highly recommended to file a Data Subject Access Request (DSAR) under GDPR Article 15 every time you receive a new warning or sanction.
How to take action:
Submit a Request Online: Use the Ubisoft Privacy/Support contact form. Demand access to your "MouseTrap Telemetry Logs" and "Input-Validation Data" related to the specific timestamp of your warning.
Send a Formal Letter (Registered Mail): For legal certainty, send a physical copy to Ubisoft’s regional headquarters (e.g., Ubisoft GmbH in Germany or Ubisoft Entertainment SA in France). This creates a paper trail that cannot be "lost" in a support ticket system.
Exercise your Right to Human Intervention: Explicitly state that you contest the automated decision and demand a manual audit of the logs by a natural person.
Why do this?
If enough players exercise their legal right to transparency, it ensures that automated systems like MouseTrap are held to the high standards required by EU law. It forces accountability regarding the accuracy of their detection algorithms.
If they fail to provide the data or a human review within 30 days, you can escalate the matter for free to your national Data Protection Authority (like the LfDI in Germany or CNIL in France).
Know your rights. Keep the game fair, but also keep the systems accountable.

Even after sending tons of screenshots. Valid CD Keys and invoices of games in my account they refuse to let me change my email address. The original address is not accessible anymore.

They speak of iminous security reasons and close every single ticket.
Responses are vage and obviously written by AI bots or standard blabla answers.

Customer service non existent. No support. No information on how to recover my account.
Well. Do not use Ubisoft services. Ever. You might get locked out.
By the way. I am trying to get my account back with my linked phone number and all other data for over a year now. The first months emails from ubisoft haven’t been arriving in my mailbox or have been ignored all the way…

Man kann bei dieser tollen App nicht mal das Passwort ändern ....