Veikous レビュー 

Ease of setup for a woman with no tool skill.

Three damaged boards and none in stock. This is not how business is conducted.

Your customer service definitely needs training on how to treat its customers and respond to damaged shipments!!! They ask you to inspect the product for damages and send pictures but then they tell you they can’t replace the damaged items. Tell you it’s useable and you just need to purchase a rust preventing paint to prevent it from rusting. It took multiple calls, emails and threatening to dispute the charge to have the damaged product replaced. I also communicated this experience to manager of Tractor Supply as this is where we first saw the raised garden to inform them of the horrible experience with customer service!!

Great awning - very fast delivery. Ordered one 10' x 12' retractable awning to try and liked it so much - ordered a second one. I would buy again and also recommend

Do not buy this!!! I do not know what kind of wood they used . As soon as we got it put together the wood started to shrink. We hurried and painted it. It did not help. Gaps in the panels, the door is warped. We have to caulk the gaps. Do a lot of research before you buy one. This is one you do not want to buy. If anyone reads this and would like pictures of what we are dealing with, I will send them to you.

Terry

Opened box and parts missing. Called customer service and could hardly understand the person on the phone. They refused to replace missing parts without order number. I asked what a order number was and they said I have to go to the retailer where I bought it. It was purchased 3 months age, so there is on number. She said there was nothing they can do. It was their fault that the MAJOR parts were missing. This item is now firewood. Do not buy their product.

DANGEROUSLY cheap hardware. The steel is cheap and breaks be careful. The swing i purchased broke and fell apart mid swing. Injuring rider. Their customer service will just ignore you instead of help you. They actually blocked my email address so I couldn't reply to them after 1 email.

Update*10/6.
I would be happy to share the pictures and video i have but not sure how to via this site or if you will even see this update.

The cabinet itself was fine, although we chose to change the door handle ourselves.

Instructions were a little weak, but the planter turned out very well. Good quality for the price.

I ordered an outdoor shed from this company-when delivered it was missing half of the parts-the customer service agent there gave horrible customer service service-they wouldn’t send me the missing parts…I’m a private contractor and know many other contractors…we will never order anymore products from this company

Great product. Well made and easy to put together. Would highly recommend. Could be a little taller by at least 8 inches.

I ordered a pergola and it showed up on time. One panel was damaged. I contacted Veikous through email. They asked for pics and resolved which part I needed quickly. I've received the new panel and got the pergola assembled now.

So happy with my new gazebo! It looks beautiful and feels super sturdy, definitely not filmsy at all since the posts and panels are really thick. Also, huge shoutout to their customer service - I needed to change the size right after ordering and they sorted it out so fast!

One of your raised beds in the exact color I need has been out of stock since February with very vague communication about when it will be back. I finally had to buy one in a non-matching color. The whole experience really left something to be desired from the company.

I have never been more disappointed in my life with a company. God himself would not be able to convince me to purchase another item or recommend this company to worst person on the planet.

We ordered a 12x24 pergula through Home Depot on May 26th. Veikous was supposed to ship it for it to arrive on June 3rd. There was no communication from the company, so when Home Depot and myself tried to call the customer service line, no one answered for 4 days. Our pergula finally arrived on June 13th ( 10 days after the promised arrival); however, as my contractors were putting it together, the roof boards were not aligning. They were all warped making the top portion of the roof unable to align. I immediately took pictures and emailed them to the customer service email. Tracy responded after midnight and asked what I needed. I asked for the roof boards to be re-shipped, because all but 3 were damaged, so that my contractor could put it together properly. Her response was they didn't have all of those pieces to send so they could offer me an $80 refund on a completely defective roof that was a manufacturer error because the boards are not straight. We have exchanged over 20 emails with no solution except the $80 refund. After explaining that the wood I would have to purchase and get cut, plus the contractor fee from coming back out to re-install it was going to be over $450, she returned with a $100 refund. From that point on she made it seem like my contractors bent the boards and it was our problem because we installed it improperly. I have made it clear from day one when I sent the original photos of the curved boards that were not aligning causing the cross boards to have massive gaps that this was not in anyway our fault, and that I would take replacement pieces. Tracy has made it abundantly clear that they do NOT have those to send. Tracy's customer service emails are rude, they come after midnight, which is deeply concerning when you invest $1400 into a home improvement. When I send quotes from their website on refund/replacement policy she disregards them and makes you feel like you are the problem. She made the comment that I should have reached out earlier, I guess not remembering that I in fact reached the next day after it was finally delivered only to have faulty parts.

I will say it again, I HAVE NEVER BEEN MORE DISGUSTED WITH A COMPANY. If I could give negative inifinity stars, I would. The pictures are beautiful online, but do not be deceived. If you want to save yourself a headache, order from another company!!!!

Sincerely,
A teacher who saved hard earned money!

Second purchase from Veikous. Both have been great. Will definitely buy again and recommend.

Customer service answered my questions. Ship my merchandise without calling back.

It arrived on time. Instructions were good. The product was perfect. Installation was easy. Couldn’t ask for more. Fit perfect with our 55” Samsung smart tv. I highly recommend it. The only thing was it was heavy and takes two people to put up. Being heavy wasn’t a complaint just made well and not flimsy. Looks great up!!!

This is absolutely the WORST company to deal with. I was sent damaged panels to our gazebo. They will not replace. Customer service is an absolute JOKE. No phone contact. All through email. Do NOT purchase anything from them. Horrible experience.