Veikous レビュー 

I purchased a Veikous sauna through Home Depot as a Christmas gift. The sauna arrived with multiple issues: both glass heating tubes were broken, the cup holder and towel holder were missing, and the door had structural damage around the hinge area. The door issue was not cosmetic. The wood around the hinge was cracked/separating, and that hinge supports the glass door.

We followed the installation requirements and paid for professional installation, including a dedicated 20 amp circuit. Unfortunately, the full extent of the damage was not clear until the unit was assembled. Because this is a heat-producing product with a glass door, I was not comfortable treating structural door damage as a simple DIY glue/sealant repair.

Veikous did send replacement heating tubes and the missing accessories. However, the first replacement tube shipment also arrived with one tube broken and had to be resent. The larger issue—the damaged door—was never properly resolved.

Veikous repeatedly stated that they could not provide a replacement door and suggested using wood glue, sealant, and reinforcement instead. I requested escalation or direct supervisor/manager contact, but no direct contact was provided. The issue dragged on for months.

Home Depot offered to accept a return, but returning an already professionally installed sauna would have left me out the installation and electrical costs. In practical terms, I was left choosing between returning the product and losing significant sunk costs, or accepting a partial refund and paying out of pocket to repair a damaged new product.

Veikous ultimately offered only a $250 partial refund. I accepted it only because the process had gone on for months and I needed to move forward. I do not consider $250 adequate compensation for a new sauna that arrived with structural door damage and still requires professional repair to be safely usable.

Based on my experience, I would not recommend purchasing a high-dollar product from Veikous unless you are prepared for very limited support if a major structural component arrives damaged.

I purchased two Veikous laundry pedestals from Tractor Supply Company. The directions from Veikous were atrocious (yes, I have put together furniture before), they included two metal pieces that did not find anywhere, and when I emailed about this, it took one week for them to come back and say, "Please kindly try & install. Sorry." I called the 800# included in the directions and it went to voicemail. Tractor Supply Company support was FANTASTIC, but I will not be buying Veikous products again.

Extremely disappointed with VEIKOUS customer service and communication.

We placed an order through Home Depot on June 2 and have spent the past several days trying to get answers about missing shipment packages. The biggest issue has not been the shipping delay itself—it has been the complete lack of communication and customer support from VEIKOUS.

We have called numerous times during the customer service hours listed on the VEIKOUS website, left voicemails, sent emails, and repeatedly attempted to get updates. Most calls go unanswered, voicemails are not returned, and when responses do come through, they often arrive late at night and fail to address the questions being asked.

Even more concerning, Home Depot representatives have also attempted to contact VEIKOUS multiple times regarding our order and have frequently been unable to reach anyone. Throughout this process, we have received conflicting information about the shipment status, and it appears there has been little communication between departments within VEIKOUS as well. We were even told that emails sent by Home Depot’s escalation team were never seen by the appropriate department.

When we were finally able to speak with a representative by phone, the interaction was extremely unhelpful. We were told there was no one available to provide additional information, no direct contact number for assistance, and that all communication had to go through a general email address. Rather than attempting to help resolve the issue, the representative simply repeated that we would have to wait for an email response.

At this point, we have spent days chasing information ourselves, coordinating between Home Depot, FedEx, and VEIKOUS because no one at VEIKOUS seems able to provide clear answers regarding the status of the shipment.

Shipping delays can happen. What should not happen is customers and retailers being unable to get basic information, receive timely responses, or reach someone who can actually help.

We simply want accurate information, accountability, and a resolution. Unfortunately, our experience with VEIKOUS customer service has been one of the most frustrating customer service experiences we have encountered.

In our most recent interaction with their customer service the representative hung up as we addressing our concerns.
Update:

Since posting this review, VEIKOUS responded publicly stating that they had arranged a replacement shipment and apologized for the inconvenience. While I appreciate the response, the issues unfortunately did not end there.

Before the replacement shipment arrived, VEIKOUS emailed me stating that because of all the delays and inconvenience, they would apply for a partial refund if we kept the gazebo. I also have emails confirming this offer.
Because the replacement package was going to arrive after our June 20 graduation part—the entire reason we purchased the gazebo—we asked whether the shipment could be expedited. I even contacted FedEx directly, and they informed me that while I could not request an upgrade as the recipient, the shipper could contact FedEx to request expedited service. I relayed this information to VEIKOUS, but they declined to pursue that option.

During the delays, Home Depot attempted to help by placing what they described as a replacement order because no one could tell us when the missing package would arrive. We never requested two gazebos—we were simply trying to make sure we would have one in time for the event.

Later, VEIKOUS reversed its position and told us that because there was a second order, we were no longer eligible for the partial refund that had previously been offered.

However, when we went to Home Depot to pick up the gazebo, the store employees told us they only had one gazebo available for pickup. There was never a second gazebo for us to take home. Despite explaining this, VEIKOUS has continued to deny the partial refund without clearly explaining why the original offer is no longer being offered.
Communication has also continued to be a major issue. Responses often take days, many of my questions go unanswered, and I continue to receive the same generic replies. I have repeatedly asked for a direct phone number or contact information for a supervisor or manager because the public customer service number has been largely unhelpful. When I have reached someone by phone, I have typically been told that a ticket would be created, but I never received follow-up on those tickets.
At this point, I am not asking for anything beyond what was originally offered. I am simply asking they honor the partial refund they offered via email and social media, and to provide a way to speak with someone who has the authority to resolve this matter

Got a bar recently. Packaged well, nothing got damaged. The instructions were easy to follow. It took 2 people to put together and we did it with no problem. The tedious part was the unboxing. It's got a TV bracket, storage, and counter space to put things on. Makes our patio actually usable. I haven't found stools for it yet, but can't wait to buy some to finish it off.

I contacted the company because the greenhouse gets too hot as there is not enough ventilation. I have used two fans to extract the hot air and cool the plants. Their response, instead of giving me options for installing a fan, or any other way to increase circulation, was to open the door and vents. The most ridiculous response ever and i would not recommend the product. I live in the Pacific Northwest and it doesn't get that hot! Last summer I lost a lot of plants due to the heat inside!

Nice gazebo and shipping was excellent. Everything was packaged beautifully and easy instructions. Very happy with my purchase.

Buyer beware! Ordered a gazebo and it arrived with a hole in one of the roof panels. I have been trying for a month now to get the issue fixed, simply asking for an ETA on the replacement part and they are unable to definitively even give me a timeline. They suggested we patch it..I didnt pay $1400 for a hard top gazebo that is not 100% HARD TOP! Customer service just continues reiterating the same line and fails on actually fixing the issue.

Well we opened the boxes one piece was damaged it happens but we’re also missing a couple of other pieces 4 to be exact when we called about it they said it will take over 30 days so we have a shed with no front end at all and have to wait very displeased with customer service so be careful even if you notify them in time they are in no rush!! Good luck!!

DO NOT BUY FROM VEIKOUS!!👎💩😡
The parts don't fit correctly and Veikous does not want to honor their warranty. Their customer service is very poor, no matter how many pictures or proof you send, they find a way out of helping you. Very dissappointed.. Poor instructions small two dimensional unclear pictures.
I ended up having to fix the raised garden bed myself by installing metal support brackets.
I bought the raised garden bed, the bottom pieces of wood kept falling out and did not fit well in the grooves. They were a bit too small. I assembled it with much difficulty due to the instructions. I was hoping for the best, but with the weight of the dirt on top, 2 out of the 3 boards fell through.
I sent pictures from the bottom.
Customer service wanted me to measure exactly each piece of board and make pictures from the top. Whatever proof I offered did not seem to be good enough to honor the warranty. Very disappointed, very poor and unhelpful customer service!

Easy to put together. The shrink-wrapped plastic covering on the painted side of each piece ensured that no piece was scratched in transit, but was exceedingly tedious to remove so a point off for that. (Paper in between each piece probably would have served the same purpose, been easy to remove, and would have been recyclable.) I have not yet had these for a season to comment on durability.

Great communication with shipping and nice product at reasonable price

Great quality at a great price.

When the packages arrive, be sure to check all the parts carefully. I didn't do that and only realized some pieces were missing during assembly. Which delayed my planting plans. Veikous customer service was very responsive and helped resolve the issue. I'll update my review after the greenhouse is fully assembled.

great product. have them all put together but haven't filled them with soil yet.

It came a day early. The wood was very nice.

PLEASE DO YOURSELF A FAVOR AND DO NOT BUY THE METAL SHEDS. THEY ARE AWEFUL AND CUSTOMER SERVICE IS A JOKE. Bought an 10'x6' metal shed through Lowes on line. Had an extremely difficult time putting this shed together as pre drilled holes didn't match up with items, therefore had to drill my own. If I hadn't started to put it together , I would have returned it immediately. Thought the first set of wrong holes drilled was an accident, but this continued throughout the entire process. And now the shed doors are not working properly. After going thru the process of contacting their customer service dept, they were useless. Absolutely no help and was making me jump thru hoops. Terrible company with terrible customer service.

Great product. Well made. May order a second one.

I live in Alabama, my son and I made sure the insulation and foundation were solid enough. So far, after strong winds and rain and snow, the greenhouse is still working.

THIS company is a rip off that send me swing set( with missing parts) There is lack of communication with customer service. I have wasted 448.00 and cant assemble my swing set

No flimsy tarp on top like a lot of others out there. It's similar to the metal dog crate. The frame is heavy, but we get serious gusts hero so I still staked it down with some extra anchors. No rust after a few weeks of use and my chickens seem settled.