Velodrome.Shop レビュー 

Ordered a few things frome Velodrome. Would recommend and would buy from them again.

Ordered a pair of brake callipers last December for a bike build. I've waited two months and still nothing. While everything else arrived from around the world, this one order from Velodrome didn't come, holding up my build. That's not the worst of it.

Firstly, Velodrome didn't send tracking information until I pushed for it 17 days after the item was shipped.

5 or so weeks with no delivery I followed up and pushed for some answers. Velodrome claimed they spoke to the courier and the item had finally been located in my country (Hong Kong). They said it would be delivered within days... Well, it didn't arrive and I followed up and informed them.

Velodrome replied by telling me that apparently the package hadn't even left the UK... I mean, seriously... after telling me it was already in Hong Kong to telling me after 5 weeks it hadn't even left the country of purchase??? OK, I'm doing my best to be patient and understanding.

Velodrome apologised and said it will be with me THAT week now that they knew where it really was... Well, two weeks later and still no delivery. And my follow up email was ignored with no response. That's where we stand as of now.

It's a lengthy explanation, but I want others to understand my experience as an online customer abroad. I cannot speak for Velodrome's service in person, that's a very different interaction.

Follow up: I initially stated Velodrome ignored my request for a tracking number. That wasn't true. They did send it in an email response to my email pushing for it 3 weeks after shipping, which I missed. My bad.

Velodrome has since emailed me to say the shipment has been cancelled and the order refunded.

I ordered some Miche xpress track wheels from velodrome.shop. These are a handbuilt and unbranded version (radial spokes at the front) using the same components, and was cheaper than the branded Miche wheelset plus the only place online which has black hubs available.

The customer service was very responsive, answering my queries within a day, often within an hour. I ordered on Monday and received on Thursday.

I was hesitant to use velodrome shop after some bad reviews online, but I wouldn't hesitate to use them again after this experience.

Пока все хорошо.
Хочу скидку постоянного, предлагают только купон )))
Надеюсь однажды дадут)
Izumi super
izumi track standart
cog asia gold 14 and 15

Wonderful shop, costumer service was very helpful in reassuring me that my oversees shipment would be delivered with signature and it came very fast despite the added strain to both postal systems. Of course the parts arrived in perfect condition, and the info on the website helped me order by having me check a specific measurement on my bike (the chainline) with a mechanic before ordering the correct component to complete a beautiful crankset. Very excited to ride!

Brilliant. I urgently needed a chainring for a track bike. I emailed them to check stock and delivery times and had a response within 30 minutes.
Easy payment and chainring arrived within 2 working days, as promised.
I've seen some challenging feedback on here but I will say that if you have urgency, chat to them and they are great.
Thanks Team.

Superb set of wheels, completely chuffed.

It's a great store, free worldwide shipping of parts, and professional staff. Always happy to buy here. Top recommendations!

I have ordered several items from Velodrome Shop over the last few months - they have a great range, are massively knowledgeable and always super helpful, they dispatch products quickly and are really good value. All in it’s a great experience and my first point of call for bike parts

Incredible delivery times. Products well packaged but, I wouldn’t expect any different. Highly recommend.

Great customer support. Fast and friendly. Most things in stock and changes were accommodated when needed without a hastle.

The shop did what they could.
I Sent my item back for inspection and they said it was OK. ( it wasn't )
I had to oder a new bolt for my crank arm.

Great range of quality products and excellent prices. All the usual major brands and good selection of options at every price point. The service has been taking a little longer during the COVID crisis so just be patient. I don't agree with the angry people leaving negative feedback, the customer service has been great throughout.

The worst experience I have ever had with online shopping. 
So much hassle to cancel the purchase I made and get my money back –– which I finally did after about 6 weeks since I first bought the item –– after a lot of chasing by the way.
Really poor customer service. Never again!

I ordered a new chainset for a new bike build project from Velodrome shop. The chainset arrived quickly, but unfortunately it had a small defect mark on it. I returned it for a refund and they received it the next day (Friday). The following Wednesday I emailed them to check if they had received it. I received an email back the next day stating that they had received it and had carried out the refund on Monday. All good then, I thought. The following day the refund hadn't arrived (4 working days) which I thought was very unusual. I emailed back and was assured that the refund had taken place on Monday. I received the refund today (Saturday), but on checking my account it shows that the refund actually took place on the Thursday, not on the Monday as stated.
I have no problem with how long the refund took. My problem is the blatant lie I was repeatedly told. If they had been honest and told me the refund hadn't taken place I would have had no issues.
It's a shame as they stock some great products at very good prices.

Placed and order for 10 x bike hooks mid June, website shows it in stock, 2-5 days delivery, after 5 days I contacted them to see where the item is and they tell me that it’s not in stock, I emailed them back to see when its will arrive and they tell me in August. They made no effort to let me know it’s not in stock, they didn’t even bother telling me that I had to wait 2 months even after I contacted them. I was counting on the item to arrive within 5 days, now I have to pay my builder to come back to fit it when I have sourced the items. I cancelled and ordered form Mantel.com and it was shipped the same day.

Avoid, Avoid, Avoid.

Ordered various number of products from them on the Mon 18th May and got an email right back saying payment has been confirmed. Didn't hear anything back regarding order shipping or dispatched so email back on the Sat 23rd May. By Tues 26th May received email saying the parcel was dispatched Tues 19th May via Royal Mail 24 (24 hour service), but no tracking number...was given a pointless reference number that I couldn't use it for anything.

Now 10 days after (28th May) emailed asking whats happening and got a reply back on the 29th May saying delay due to Covid-19.

Fine - I'll bite...

Now 9th June I finally receive parcel after goodness how long but here's the best part - with missing items and on the invoice it said "to follow".

No idea when, so I emailed back and they said the missing items hasn't been sent, but they are expecting deliveries end of June but no guarantees.

IS THIS A JOKE?! Bemused by they this they offered a refund to those missing items. I asked for a refund initially for the much delayed parcel but they kept insisting it would arrive.

i've repurchased all the items from condorcycles and planet X which whom both use Royal mail 24 and parcels all arrived before Velodrome shop did. Oh I forgot to mention I ordered a frame from Japan the same day I put in an order from VS and that arrived before VS.

I would ask for refund for the lot but goodness know how long that'll take to sort.

In Summary - Avoid, pay a little bit more for products that will arrive on time and arrive at all! This hasn't only happened to me.

Ordered Phil woods pro bottom bracket tool. No one else has it in stock and the price is good with free shipping.

Was a bit worried after reading many bad reviews. Tool was delivered 7 working days after ordering.

Delivery was a little bit late but other than that great service, very low price and a great website.

Couldn't fault the service I received, had all the parts I needed in stock at good prices, delivery not the quickest due to the lockdown probably, I emailed to ask if my order had been dispatched and got a very quick update and it came a couple of days later. I did see some bad reviews but my experience was very positive.