Velodrome.Shop レビュー 

I was afraid of large number of bad reviews, but everything was ok. When I asked about the track number I immediately received it. My order was shipped 13th Jan and it comes to Russia at 27th Jan.The order was full and all things were in excellent condition.

Saw "PRICE PROMISE - Never beaten on price" advertised on Velodrome.Shop website, so i emailed them to inquire. I sent the best price i had found for a frameset from an online competitor, to which they responded, "We are not able to match this price sorry."
What a joke! Don't talk the talk, if you can't walk the walk. Fake advertising at it's best.

RE: Reply from Velodrome.Shop
There's no difference in the item's specification. Identical, current product offering from a leading manufacturer. If you're unable to compete on price, don't purport to do so.

Ordered parts on the 14 Oct - being told that the parts will be at my address within 10 days, they even issued an airway bill with DHL Express and today (4/11/19) - have spent most of the mornign on the phone with DHL Express just to be told that whilst the AWB was raised the parcel has not been scanned for pick up. The second order is being sent via Royal Mail - who on earth still sends items by snail mail.... definetively not promoting this business to any one.

I made a mistake during checkout. Ordered one bolt instead of two, due to confusing visuals on the website. When I complained they basically said that the description is "very clear, nothing we can do" - it's not. I work in design and UXE and their layout is confusing to someone in a hurry. To illustrate, the photo of the item shows two nuts. The title of the item is "track nutS". In the description of the item it how ever only says it's one nut, not a pair.

Their customer service rep is also little confrontational, for example 'Michelle' called my negative Trustpilot review "nasty", but eventually they sent me an extra bolt after I gave them a bad review, which took a month and a half to arrive.

Even was some small problems, working good starting more then 5 years ago.

On my first business with Velodrome Shop, I impressed with his stance that faces to "Customer First". Quick decision quick delivery. I like that! I want to back again for something to buy.

Order cancelled due to delivery dates. Michelle was very responsive when I raised queries a refund was promptly processed.

Ordered tyres and some tools and after 5 days emailed them for an update but instead received an automated email stating they were closed. Nowhere on the website did it say this! After 2 days I received an email stating they will dispatch the order and I responded by telling them I'd bought the tools elsewhere and just send the tyres. I was advised these had been dispatched. I dutifully waited another 5-6 days and nothing. I emailed and received a response stating the tyres were actually out of stock and they would cancel the order. Reading the other reviews it appears common practice and I was going to put it down as a one off. There is no telephone number or address for this company I will only ever shop here as a very very very last resort now

Wish I had read some of the reviews below before ordering. I have had a similar experience.
No sign of my ordered parts after 10 days. After emailing to query I have been told I have to wait another 2 weeks before any action will be taken. I suggest not using this company if you need need goods any time soon....
Why they continue to use Royal mail if they keep losing their packages I don't know.

I ordered a BB Italian thread on 8th Jan and got an email on the 9th to say the item had shipped. By 16th there was still no delivery. Feedback from customer service ( email only as no phone line) states parcel was on its way and may have been held up, the Royal Mail reference number provided didn’t match anything in Royal Mail system?

By 31st Jan Velodrome shop states that parcel must be lost or stolen and arranged for a replacement.

Feb 14th still no parcel, contacted customer service to be told that they were still waiting for the part to arrive from Rotor. They did offer to cancel the order and refund but I said I would wait.

Feb 28th contacted customer service again, now told that there had been a failed attempt on 25th, even though there was no form left by Royal Mail.

Parcel finally arrived on 9th March and it was only shipped on 25th Feb!

How is it possible that there was a failed delivery on the same day it was shipped.

Awful service I will not be using again

Ordered an item through their website.

Item never arrived in the allotted time so sent an email (no way to phone them) asking where the item was.

I was informed by them that Royal Mail had been unable to deliver my item, it would be done the next day. The sceptic in me says this was not true as I never received anything through the door from Royal Mail. There is also no way to track a parcel as you are not provided with this information.

Next day, nothing. The day after I receive a parcel (suspiciously in a a 24 hour next day delivery package).

Wrong item!

Contacted them and was told that the item I originally ordered was no longer in stock and that I would need to return the item to receive a refund.

From ordering the item to getting a refund took 26 days!

I could give the benefit of the doubt here but I just feel like it was a catalogue of incompetence on their part.

Don't use this company, it's not worth your hassle.

Very fast shiping, very good seller.

The package has arrived in a short time, support helped me a lot and the finest parts were well packed

They ship items with untracked services then have a policy of 20 days waiting time before they take ownership of the problem in case items are not delivered: expect to have a lot of back and forth if something goes wrong with your shipment - mine got delivered, eventually, 12 days after my order and only after me sending 3 mails asking for my money back, they eventually contacted royal mail and arrange for re-delivery as if they were doing me a favour.

Customer service is quite responsive on email (no phone number) but at the same time quite unhelpful.

I ordered one of their bundles with caliper/lever/wire for a fixie: the components they sent me can be found cheaper on the internet if bought separately, the wire and the cover are for a road bike (hence too long), the wire end is barrel end as opposed to pear end hence does not fit the lever which is a standard cross one. When I told them about the problem all they could write back is that they believe there is no issue and that if I want I can return the items.

Not Happy.

Edit on 27/11/18: After reading this review the Customer Service at Velodrome Shop has recognized that they had sent me the wrong wire and cover and agreed to send a new one which arrived on the 21st of November. They have done so on condition that I would reflect this in my review which I am doing now. I have not checked if the parts are now the correct ones (but I would assume they are ok) as, due to the delay, I have sourced them elsewhere.

Amazing customer service from Velodrome shop. Have purchased a bike and several components from Velodrome shop, delivered to Australia, and can't recommend them highly enough.

Do not order from this company!!
I have never had such terrible customer service ever!! Had confirmation of dispatch on the 17th September and surprise surprise still no delivery 2 weeks on. Why they even advise that delivery is 2-4 days I do not know. I have emailed the company several times since this is the only way they will let you contact them to still receive no reply or acknowledgement over 6 days later, I even resorted to trying to contact via Twitter and yet again no response.They have basically robbed me of my money.
This is not the customer service I would expect from a company that rates themselves so highly on their website. Be warned

Edit: whatever happened to the customer is always right!! never have I ever had a customer service department continually argue with me, lie and bully me into believing that I am the one that was at fault. I not once received an out if office response from my emails or twitter contact... NOT ONCE absolute blatant lies that I responded to one, I responded to YOUR PERSONAL response on the 1st Oct. And the tracking number you provided that you so adamantly advise updated me with continuous failed deliveries. I now have verbal and written confirmation from Royal mail today to advise I have not missed any deliveries as the parcel linked to this tracking number was only collected from Velodrome shop on the 1ST OCTOBER!! Are you now going to tell me that Royal mail are lying too?? I have asked to cancel the order and refund and they have outright refused!!
You will have nothing but lies and intimidating behaviour from this company!!

Sent wrong items but promised a full refund + the return shipping cost from overseas. Very polite folks and showed every incentive to sort out any friction whatsoever.

Delayed delivery.

Ordered a Team Sky jersey and bib shorts and got an email to say the goods had been despatched. I’m now past the 4 working days delivery and no sign of the goods.
I’ve emailed Velodrome 3 times but had no response from them at all and now alarm bells are starting to ring especially as there is no contact number.
Is this a scam site?
I read the reviews before ordering and I could see that some had issues with late deliveries but there were also some good reviews and I am now concerned.