My mother (89 years old) was having problems setting up her new phone and I took her to the Vodafone shop in Andover to get some help. The transfer process from her old phone to the new one turned out... もっと見る
企業が回答しました
所在地
所在地を変更39 High Street, SP10 1LP Andover, GB
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レビュアーのコメントを見てみましょう
I needed a lot of help sorting out my phone and being a complete dinosaur when it come to anything technical, I went to your Andover branch and as soon as I walked in I was greeted with a very friend... もっと見る
企業が回答しました
The process was made very simple. I was able to open a mobile Broadband account with no issue at a good price. It is always frustrating to have to wait to see someone but once I was assisted by Paige,... もっと見る
企業が回答しました
I inadvertently got my SIM card stuck halfway in the slot in my old mobile phone. Ross was on it immediately. He worked efficiently to fix the problem and set up my new phone. Ross gave me lots of gr... もっと見る
企業が回答しました
企業情報
Vodafone UK - Andover について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
39 High Street, SP10 1LP, Andover, 英国
5.0
優良
527件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Amazing service by ross went above…
Amazing service by ross went above and beyond, so helpful. And nothing was to much to ask for
2026年5月4日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service from Paige
Great customer service from Paige, I was very grateful
2026年5月2日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Erdal,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jake has been very helpful today and…
Jake has been very helpful today and very patient with an old lady I appreciate the assistance
2026年5月2日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Janet,
Thanks for the lovely review and fantastic support for Jake.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Terri
Thank you Terri, you have been brillant, and great service transfering my old phone to the new phone. Great service all round.😀
2026年5月1日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jake was very good in Andover today…
Jake was very good in Andover today with a phone upgrade
2026年4月30日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Dean,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rob was a great help in store today
Rob was a great help in store today. Excellent customer service and very efficient
2026年4月30日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Kim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Popped in to find out about charges…
Popped in to find out about charges when going abroad. Paige in Andover store was very helpful
2026年4月29日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Karen,
Thanks for the lovely review and fantastic support for Paige.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Andover からの回答
Hey Paul,
Thanks for the lovely review and fantastic support for Paige.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paige was so good really helped me out…
Paige was so good really helped me out with my phone, great customer service.
2026年4月27日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Paige,
Thanks for the lovely review and fantastic support for Andy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paige was great
Paige was great! Helped me with my phone and lock screen thank you!
2026年4月28日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Shaun,
Thanks for the lovely review and fantastic support for Paige.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paige thank you for your help
Paige thank you for your help
Visiting to open my monthly contract in a very nice and kind way helped me and did the job for me, I'm glad to have partnered with you, thank you again
2026年4月27日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Matin,
Thanks for the lovely review and fantastic support for Paige.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent face-to-face assistance, contractual terms not made clear
The process was made very simple. I was able to open a mobile Broadband account with no issue at a good price. It is always frustrating to have to wait to see someone but once I was assisted by Paige, she was excellent, clear, friendly and customer focused. However, once I read the contract summary at home it says that my monthly charge will go up by 33% over two years when I thought I had signed up for a two-year contract at £21 per month. I still don’t understand this.
2026年4月24日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Jackson,
Thank you for taking the time to share your experience. I’m really pleased to hear that the process of opening your Mobile Broadband account was straightforward and that Paige provided excellent, clear, and friendly service — I’ll be sure to pass that feedback on.
I understand your concern regarding the contract summary and the increase in your monthly charge, and I appreciate how confusing and frustrating this must be, especially when you were expecting a fixed £21 per month over a two‑year contract. What you’re seeing in the summary is likely due to the annual price increase that applies during the contract term, which is detailed in the terms and conditions. I appreciate that this may not have been clear at the point of sale, and I’m sorry for any misunderstanding this has caused.
To get a full breakdown of the charges on your account and discuss your options, I’d recommend speaking directly with our Mobile Broadband team, who can review the contract with you in detail. You can reach them by calling 0333 304 0191 or via LiveChat here: vodafone.uk/2LCJiTm
If you feel this wasn’t explained clearly during signup and you’d like this raised as an official complaint, please reach out to my team on Facebook at vodafone.uk/2Fpnah2, and we’ll be happy to help further.
Thanks,
Vodafone Social Media Team
Paige gave me exceptional service today…
Paige gave me exceptional service today she truly is a star
2026年4月25日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class service from Paige today in…
First class service from Paige today in Andover, reduced my contract fee and wouldnt stop smiling 😀
2026年4月25日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Terri was excellent
Terri was excellent, amazing service covered all my options, got a great deal !!!!
2026年4月25日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I’m a 3 customer and visited the…
I’m a 3 customer and visited the Vodafone shop in Andover to ask about roaming charges. I was helped by Robbie who was so patient and courteous and who looked things up that were new to him to make sure he was advising me correctly. So helpful. Thank you - please keep your shops open with real humans.
2026年4月25日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Joanna,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Andover からの回答
Hey Linda,
Thanks for the lovely review and fantastic support for Ross.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh has been very…
Josh has been very helpful,knowledgeable and saved me money with my data.
2026年4月22日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Karen,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Andover からの回答
Hey Jennifer,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paige was very pleasant and helpful
Paige was very pleasant and helpful. Made us feel very welcome. Lovely young lady.
2026年4月19日
自発的なレビュー
Vodafone UK - Andover からの回答
Hey Erica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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