Vodafone UK - Ayr レビュー 

256
TrustScore 5段階評価の5

4.8

182 High Street, KA7 1RQ Ayr, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Heather, the retail customer adviser who helped me, was kind, efficient, and very willing to make sure that everyone in the store, not just myself, was up to date on what they needed. All good traits... もっと見る

企業が回答しました

5つ星のうち5の評価

Ok let’s get over bad experience with EE awful by the way 5days no WiFi got wrid. Step up Simon Vodafone shop in Ayr town centre. Welcome experience sat us down assured us everything would go smoothl... もっと見る

企業が回答しました

5つ星のうち5の評価

Yvette was very helpful and explained everything in detail which made my upgrade easy. A very pleasant experience. Yvette has a friendly manner and is an asset to your organisation.

企業が回答しました

5つ星のうち5の評価

Excellent support and service from the extremely knowledgable and lovely Yvette. The full team are highly experienced and put me at my ease which was really appreciated. What could have been a stress... もっと見る

企業が回答しました


企業情報

  1. 移動体通信事業者
  2. 携帯電話販売店
  3. インターネット プロバイダー
  4. 電話・インターネット サービス
  5. テレコミュニケーション サービス プロバイダー

Vodafone UK - Ayr について

当該企業による記述

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

連絡先

  • 182 High Street, KA7 1RQ, Ayr, 英国

4.8

優良

TrustScore 5段階評価の5

256件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(256)

過去12か月のレビュー数: 42,866

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Amazing service from Chloe this…

Amazing service from Chloe this afternoon sorted both myself and my friend out. Professional, helpful and a real asset to Vodafone

2025年5月1日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Ruth,

Thanks for the lovely review and fantastic support for Chloe. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer service

Great help & customer service, from Kyra, when buying and setting up my new phone. Couldn't do more to help, Many thanks!

2025年4月30日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Tracey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great experience in store today

Great experience in store today. Charlie was smashing with me today and everything was really smooth. Top notch!

2025年4月15日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Sam,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent service from chloe

2025年4月13日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Annette,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer service

Great customer service, Kyra answered all my questions, recommended new phone and explained everything I needed to know.

2025年4月12日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Shirley,

Thanks for the lovely review and fantastic support for Kyra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,

Vodafone Social Media Team

5つ星のうち1の評価

Vodafone replied to my Review and told…

Vodafone replied to my Review and told me to "reach back out to the Broadband teams" to get the matter dealt with. I did and in fact they called us only to advise that (unlike the promise of two days ago that we'd be connected by the end of today Wednesday 8th April) this was incorrect information as BT Open Reach hadn't even scheduled installation of our new Broadband connection.
We were also advised to contact them via social media...we don't do social media!
We received a call late this afternoon which was like going back to "square one"
Despite complaining (YET AGAIN) that' we've been waiting over EIGHT WEEKS, no firm date was given for fibre optics to be installed - it's less than seven metres from our front door!!!!
The latest is that Vodafone will raise our case to some sort of priority state - we're promised that would be done some weeks ago... but still nothing.

We have now advise Vodafone that they have until Friday to provide us with a guaranteed date for installation or we're calling the whole thing off and going elsewhere or maybe just staying with our current provider. It would be less stressful.. my wife and I are about demented.
It never was like this in the good old days.

2025年4月8日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Kingsman,

We understand how disappointing it must be to receive conflicting information and to experience such a prolonged delay. Your feedback is extremely important to us, and we are committed to resolving this issue as quickly as possible.

If you would like this to be raised as an official complaint, but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent service again from Chloe when…

Excellent service again from Chloe when in the shop today

2025年3月29日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Gillian,

Thanks for the lovely review and fantastic support for Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Our service agent

Our service agent, Kyra was very patient and explained everything thoroughly. She was also very pleasant and profesional.

2025年3月29日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey there,

Thanks for the lovely review and fantastic support for Kyra.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great advice

Great advice. Super guy.

2025年3月28日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Andrew,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Can’t thank Kyra enough for her help…

Can’t thank Kyra enough for her help today with internet thank you

2025年3月28日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Lisa,
 
This brings us great joy to hear about the support you've received from Kyra! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Kyra and Simon were more than helpful.

Kyra and Simon were more than helpful in selecting a new phone; listening to my needs and concerns and responding appropriately. I would recommend.

2025年3月27日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Angela,
 
Great to hear you had an amazing experience! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Chloe was very helpful

Chloe was very helpful

2025年3月15日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hi Myra,

It's great to hear your feedback, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Great customer service

Great customer service
Good knowledge

2025年2月16日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hi Christina, thanks for your feedback. It's good to see our team in Ayr know their stuff. All the best, The Vodafone Social Media Team

5つ星のうち5の評価

1 happy customer

Really helpful,friendly,found the best deal for me.

2025年2月15日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Doreen, thanks for your great feedback, it's great ot hear we were able ot find you such a good deal. All the best, The Vodafone Social Media Team

5つ星のうち5の評価

In our twenty years of experience with…

In our twenty years of experience with Ayr Vodafone today has been the best ever service with Chloe! Thank you very much!

2025年2月7日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hey Ludmila, It's great to see that even after all this time our team are still able ot have such an awesome impact on you ☺️ Thanks, The Vodafone Social Media Team

5つ星のうち5の評価

Very helpful with things that I don't…

Very helpful with things that I don't understand. Couldn't have done it without them. I highly recommend Vodafone and their staff!

2025年2月4日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hello, Cheryl,

Thanks for writing a review and recommendation. It's wonderful that you received a great experience, it's certainly what we like to hear!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I had a lovely experience in vodaphone…

I had a lovely experience in vodaphone changing my provider from o2. The staff were professional and friendly. They let me know what was happening at every step. They ensured I was comfortable throughout. Kirsty and Charlie were super supportive. I am excited to get my new phone

2025年1月12日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Chloe was Very helpful

2025年1月6日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hello,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Thank you Chloe

Thank you Chloe
I can’t fault the helpfulness from Chloe when I called into the branch on Saturday She went above and beyond to help and resolved all 3 of my issues
Thanks again
Gill

2025年1月4日
自発的なレビュー
Vodafone UK - Ayr ロゴ

Vodafone UK - Ayr からの回答

Hello, Gillian,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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