Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and... もっと見る
企業が回答しました
所在地
所在地を変更1 Commercial Road, BH2 5RH Bournemouth, GB
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Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer servi... もっと見る
企業が回答しました
Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like... もっと見る
企業が回答しました
Although there was a queue, staff were efficient, helpful and very pleasant. It was great to be able to speak to someone face-to-face…a rare thing these days!!
企業が回答しました
企業情報
Vodafone UK - Bournemouth について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
1 Commercial Road, BH2 5RH, Bournemouth, 英国
4.8
優良
179件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
We spoke to Sonya
We spoke to Sonya, and she was great, really helpful and got exactly what we wanted right there and then !!!
2026年8月10日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
"Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Andreea is excellent at customer…
Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and very knowledgeable\. She made the whole experience easy and pleasant\. Thank you, Andreea, for your outstanding service\!
2026年8月10日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey Pritesh,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Number one sonya
Sonya what a nice person very experienced and professional went the extra mile for me a true gem
2026年8月9日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Efficient and helpful service
Although there was a queue, staff were efficient, helpful and very pleasant. It was great to be able to speak to someone face-to-face…a rare thing these days!!
2026年8月5日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey Lynn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lucie was amazing
Lucie was amazing. My broadband service had been cancelled for a second time with CityFibre and she came up with a solution that gave me service on the day which was fantastic. Terrific customer service from Lucie! Can’t thank her enough.
2026年8月1日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey Jacky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was a great help and got me the…
Amy was a great help and got me the best deal possible.
2026年7月29日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey Taylor,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Loyal unrewarded by this uncaring company
I have been with Vodafone for over 20 years. I upgraded my iPhone to a refurbished iPhone. The phone they sent was faulty. I wanted to exchange for a new iPhone as I didn’t want to exchange for another refurbished phone given the lack of care they took to check and prepare the first one. I asked to exchange, after almost an hour on the phone it transpired this wasn’t really possible. So I had to take the phone to the shop. I took an hour to drive there, but they didn’t tell me to take the box. So I had to drive another hour home and back to get the box. When I got home I called Vodafone to ask about cancelling my contract with them, they explained the options but I reflected that this wouldn’t work because I would be without a phone and I have a daughter with complex medical needs and couldn’t manage without a phone. Once I had spoken to them on the phone for almost 45 mins it became clear I would need to take the phone and the box back to the store and continue to exchange. When I arrived at the store they said they could no longer do the exchange as a ticket had been raised for a return. I called Vodafone and was told the ticket could not be cancelled. I then had to purchase the phone outright to avoid having to go away and return again another day. This ridiculous process has taken hours of my time and effort to fix Vodafone’s error. At no point did anyone manage to make the process quicker or easier and I absolutely detest the experience I had over the last few days with this dreadful useless company
2026年7月20日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey Lisa ,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2.
Thanks.
Vodafone Social Media Team
Vodafone UK - Bournemouth からの回答
Hey KEVIN,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Liam did a fantastic job navigating…
Liam did a fantastic job navigating through my tricky request amd I appreciated his proactive initiative to work through it. His colleagues were also quick to assist with some technical challenges owing to system limitations and it was great to see their collaborative spirit.
2026年7月17日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thankyou Amy
Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like a hard sale at all at the same time offering some great deals, how do you do that. Anyway switched to vodafone in the end.
2026年7月12日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey,
Thanks for the lovely review and fantastic support for Stephen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really excellent friendly service from…
Really excellent friendly service from Gary at the Bournemouth store . Looked after us well very friendly and informative. Great customer service
2026年7月11日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey Martin,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was truly exceptional
Amy was truly exceptional. In 20+ years as a Vodafone customer she was by far the most helpful, courteous, professional individual I have experienced.
2026年7月11日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gary (Bournemouth Branch) was very
Gary (Bournemouth Branch) was very, very helpful with issues I had with my iPhone. His care & concern to my situation to resolve things was above & beyond.
I very much appreciate his service & happy to give 5 stars.
2026年7月9日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Lovely service from Amy today
Lovely service from Amy today, I got a fantastic deal from her
2026年7月6日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We had a wonderful experience at…
We had a wonderful experience at Vodafone in Bournemouth today. Sonia, the advisor who helped us, was incredibly kind, polite, professional, and efficient throughout our visit. She took the time to help us with everything we needed and made the whole process easy and stress-free.
Her customer service was excellent, and we really appreciated her patience, friendly attitude, and professionalism. Sonia is a real credit to the team, and we would definitely recommend visiting this store. Thank you so much for all your help, Sonia! 😊
2026年7月5日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The man 👏…
Liam was a great help maid me feel welcome everything went well the best men in the store 👏👏👏👏
2026年6月21日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey Fazel,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly, Knowledgeable and Efficent
Friendly, efficient and knowledgeable staff (Sonya) who dealt with my needs within the five 10 minutes!
2026年6月20日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey Raymond,
Thanks for the lovely review and fantastic support for Sonya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy made our experience effortless…
Amy made our experience effortless absolutely superb from the moment we walked in the door and out .
Can not thank Amy enough 10/10.
Thank you .
2026年6月19日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey Adam,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Bournemouth からの回答
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sonya was extremely helpful and has…
Sonya was extremely helpful and has amazing conversational skills. She was very impressive explaining everything me and my husband needed to know and the experience felt very pleasant and not as stressful as we’d expected when setting up a new upgrade.
2026年6月4日
自発的なレビュー
Vodafone UK - Bournemouth からの回答
Hey LJ,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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