Vodafone UK - Durham レビュー 

149
TrustScore 5段階評価の4.5

4.7

33 Silver Street, DH1 3RD Durham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Macauley and Keith went above and beyond to support me when discussing my options . I was given a fantastic discount and they were so helpful in actually helping me set up The new phone. Really. he... もっと見る

企業が回答しました

5つ星のうち5の評価

Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... もっと見る

企業が回答しました

5つ星のうち5の評価

I came into store not long before they were due to close but they were so helpful. They answered all of my questions, showed me the products and explained everything to me clearly. They spen... もっと見る

企業が回答しました

5つ星のうち5の評価

Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... もっと見る

企業が回答しました


4.7

優良

TrustScore 5段階評価の4.5

149件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(149)

過去12か月のレビュー数: 41,785

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Visited the store to check on my…

Visited the store to check on my current phone contract.Received an amazing service from Sally and MacCauley, who reviewed my twin sister and my existing contracts.We both left with new revised contracts that has improved the performance and saved us both money.We felt very well informed about all the available services.We didn’t feel rushed to make our decisions and both members of staff were incredibly friendly.We both had a very positive experience.Thank you so much.

2026年4月24日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Stephanie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

I have two lines of Vodafone

I have two lines of Vodafone, an esim for my wife and a sim card my cell phone, approximately 4 or 5 weeks ago we have communication problems, slow internet and the worst not being able to call or receive calls, the same with text messages, I went to the Vodafone office in Durham city and they asked me to wait 4 days for a technical problem that they were solving, another 10 days have passed I came back and the person who attended me told me that he also has the same problem and can not do Nothing to solve the problem, tells me to claim through the Vodafone website something that I cannot do if my connection is unstable, and chat with a robot does not help at all.

2026年3月15日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Jorge,

We’re really sorry to hear about the experience you’ve had, and we understand how frustrating it must be to deal with ongoing call, text, and data issues especially when it’s affecting both lines on your account.

We apologise that the problem hasn’t been resolved within the timeframe you were initially advised, and that your follow‑up visit to the Durham store didn’t provide the support you expected. That’s certainly not the level of service we aim to deliver. We also understand how difficult it can be to seek help online when your connection is unstable, and we’re sorry that this made things even more challenging.

Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.

You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Aisha was really kind and helpful at…

Aisha was really kind and helpful at the Durham branch

2026年4月8日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Katie,

Thanks for the lovely review and fantastic support for Aisha.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The service spot on

The service spot on, staff we great n helpfull

2026年3月28日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Dave,

Thanks for the lovely review and fantastic support for staff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Friendly efficient &effective

Served by Aisha. Friendly,efficient and effective

2026年3月28日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey David,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The staff were all extremely helpful…

The staff were all extremely helpful and patient, explaining what needed to be done and doing it efficiently.

2026年3月27日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Served by Sally and Rebecca

Served by Sally and Rebecca, excellent service provided and highly recommend. Thanks Vodafone!

2026年3月3日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Janice,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I visit Vodafone Durham regularly and…

I visit Vodafone Durham regularly and the girls there never fail to help me, whether its a small issue or a massive thing, they always try and get it sorted there and then. When they can’t, they keep me updated and eventually the issue gets resolved! Amazing service each and every time!

2026年2月18日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Sally was fabulous

Sally was fabulous, so kind and clear, if I could give a 100/10 I would.

2026年1月14日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Elizabeth,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Good phones

Rebecca, Sally and Gina served me and my partner today. All were so lovely and chatty, they are overdue a raise!

2026年1月17日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey there,

Thanks for the lovely review and fantastic support for Rebecca, Sally and Gina.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Fab service

Very glad I was served by Sally today. She was amazing! I’m really pleased with my new purchase.

2026年1月17日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Nat,

Thanks for the lovely review and fantastic support for Sally.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great experience

Great experience
Sally is kind and great

2025年12月6日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Ravan,

Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Sally was very helpful and informative

Sally was very helpful and informative
Very friendly and supportive

2025年12月3日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Janet,
 
Thanks for the lovely review and fantastic support for Sally.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Super helpful

Super helpful! Rebecca has been so lovely, provided really helpful advice and helped me sort everything I needed.

2025年11月14日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

The lady was super nice and helpful!

The lady was super nice and helpful!! Great experience!

2025年11月13日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Krishiv

Great work right

2025年11月13日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

The service was fantastic and…

The service was fantastic and excellent. Sally and the other teammates were tremendously precise at providing the customer service required. I will come back a 1000 times.

2025年10月11日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Extremely happy

Extremely happy. Top sales person.

2025年10月8日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

My experience was amazing and smooth…

My experience was amazing and smooth thanks to Sally Gaboun.

2025年10月4日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey,

Thanks for the lovely review and fantastic support for Sally Gaboun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The experience was amazing

The experience was amazing, I went to Vodavone durham, and my experience was great. Thanks to Sally, she made everything easy and smooth. She was so friendly and helpful and made my experience so much better. She helped us with a smile on her face. I wish her all the best as she was the best employee I have ever interacted with at a vodafone branch.

2025年10月4日
自発的なレビュー
Vodafone UK - Durham ロゴ

Vodafone UK - Durham からの回答

Hey Em,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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