Harry and his colleague were both super friendly, welcoming and helpful. They listened to what we needed and went out of their way to give us a memorable number for a new PAYG SIM, and clearly explain... もっと見る
企業が回答しました
所在地
所在地を変更19a High Street, CB7 4LQ Ely, GB
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レビュアーのコメントを見てみましょう
Thea was excellent - she seamlessly set my phone up for use in the UK with a new sim card with a minimum of fuss. Great service!
企業が回答しました
We recently visited the Ely branch of Vodafone in order to review our account as it was out of contract . Thea was welcoming and discussed our options with us before sorting our new contracts. She ha... もっと見る
企業が回答しました
The Vodafone store in Ely provides a lovely, friendly, non-intimidating experience where we always go for advice and to upgrade our mobile/broadband plans. Today we were served by Thea who was so very... もっと見る
企業が回答しました
企業情報
Vodafone UK - Ely について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
19a High Street, CB7 4LQ, Ely, 英国
4.8
優良
123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Thea was excellent
Thea was excellent - she seamlessly set my phone up for use in the UK with a new sim card with a minimum of fuss. Great service!
2026年8月8日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Gareth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sree was very helpful and we would give…
Sree was very helpful and we would give him 10/10 for his help
2026年7月30日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Lynne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Thea was super helpful, patient and understanding, made the process of upgrading really easy.
2026年7月18日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Beth,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience
Harry and his colleague were both super friendly, welcoming and helpful. They listened to what we needed and went out of their way to give us a memorable number for a new PAYG SIM, and clearly explained what was available in the £10 bundle and how to seek assistance. Thanks so much - also great to still have a bricks-and-mortar shop on Ely High Street.
2026年7月18日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Sharon,
Thanks for the lovely review and fantastic support for Harry and his colleague.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service was informative very…
Customer service was informative very friendly, couldn't do enough to help, very thorough in advise was given came away a happy Customer Thea at Ely branch most helpful
2026年7月11日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Sharon,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thea was so friendly helpful and…
Thea was so friendly helpful and knowledgeable
Took me through all the steps with care and patience. She made clear the options
A very pleasant experience. So glad there are still high street options to have face to face human contact
2026年6月6日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Jimmy,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I spoke to Harry today in the Ely…
I spoke to Harry today in the Ely store,he is great.he explained everything clearly before I signed up for broadband
2026年4月29日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Pauline,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by Thea
I was served by Thea. I had a complicated problem made easy by visiting the store. Excellent customer service! Highly recommend.
2026年4月27日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Peter,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
We recently visited the Ely branch of…
We recently visited the Ely branch of Vodafone in order to review our account as it was out of contract . Thea was welcoming and discussed our options with us before sorting our new contracts. She had time to explain everything to us and helped us save some money over our previous tariffs which was brilliant during these economic periods.
First class service as always.
2026年4月18日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Ely - excellent customer service!
The Vodafone store in Ely provides a lovely, friendly, non-intimidating experience where we always go for advice and to upgrade our mobile/broadband plans. Today we were served by Thea who was so very helpful, personable and approachable. She reassured us that she would be able to sort out everything we needed with no problem at all which she did with great knowledge, calmness and efficiency. We also noticed another colleague in the store who was helping an elderly customer with the same great service, and also patience which is rare these days.
2026年4月18日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Ely からの回答
Hey Owen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Harry was great
Harry was great, Gave me loads of advice and got me set up with my new s25 ultra in no time!
2026年2月17日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Matt,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had to visit Ely store
Had to visit Ely store in Cambridgeshire today and Thea was amazing and sorted my problem swiftly and professionally. Massive asset to Vodafone
2026年2月14日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Rude staff
Staff member in the Ely store was extremely rude,not sure her name but she said she was store manager. Won't be returning or recommending anyone else does.
2026年2月2日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey there,
Thank you for sharing your feedback, and I’m really sorry to hear about your experience in our Ely store. This isn’t the level of service we expect our customers to receive, and I completely understand how disappointing and frustrating this must have been.
I’d really like to look into this for you and address it with the store directly. If you’re comfortable, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Harry at the store in Ely
Harry at the store in Ely, Cambs was amazing. I could not find out why my apps had changed on my phone. I had tried everything. Harry sorted it out, no problem. I could not thank him enough. Great customer service.
2026年1月30日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Sandra,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thea is so lovely, very experienced
Thea is so lovely, always very friendly.
I have seen her twice now for my phone upgrades.
She is always smiling, so helpful & very knowledgeable & very chatty while waiting for the checks to be done.
She’s the best
Thank you so much Thea for making this a very easy process
2026年1月22日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Ian,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The person who I saw he was really nice…
The person who I saw he was really nice and he was helpful
2026年1月21日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Shakera,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in for some help about my bills…
Came in for some help about my bills and was hoping I could save some money. As I have multiple devices for my family, Thea was excellent and found these prices for all of my numbers shaving £30 off my total bill. She was a superstar, clearly very knowledgeable in her field. Absolutely recommend Vodafone-Ely and Thea for excellent customer service.
2025年12月23日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Shaun,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent support with an upgrade…
I spent a considerable amount of time trading in my i phone 14 and upgrading it to an i phone 17, drawing up a new contract. This presented a challenge from my point of view, but with Harry’s excellent and very patient support this proved to be very straightforward,
2025年11月24日
自発的なレビュー
Vodafone UK - Ely からの回答
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thea was very helpful
Thea was professional, knowledgeable and helpful. She efficiently and politely explained new contract details and offer great value for money deals. Saved me some money and upgraded my device. Great service provided all round. Thank You
2025年11月14日
自発的なレビュー
Vodafone UK - Ely からの回答
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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