Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... もっと見る
企業が回答しました
所在地
所在地を変更120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB
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Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... もっと見る
企業が回答しました
I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... もっと見る
企業が回答しました
My partner and I visited the Vodafone store in Chapelfield Norwich with the vision to change phones and contracts. We succeeded. We took a seat and waited as per protocol. Our Advisor Adam was excepti... もっと見る
企業が回答しました
企業情報
Vodafone UK - Norwich について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, 英国
4.6
優良
170件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Great advice
I visited Vodafone in Norwich for advice on roaming outside of Europe and was served by Neave. She gave me such good advice and saved me a lot of money on unnecessary things, she was a lifesaver!
2026年9月21日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Taylor
Spoke with Taylor. Brilliant service, answered all of my questions and got me set up on my plan quickly.
10/10
2026年8月28日
自発的なレビュー
Vodafone UK - Norwich からの回答
"Hey Thomas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Brilliant store
Brilliant store. Very helpful and knowledgeable staff especially Jacob and Kirstie.
2026年8月28日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Taylor was incredible
Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening.
She supported me through decision making and with the choice of airtime plan and device storage size.
We had a fantastic conversation which lead to the time it took to complete the order to fly by.
Vodafone, Norwich have a gem on their hands in Taylor and I thank her personally for making the whole thing simple.
Thanks Taylor! One happy customer, Adam
2026年8月23日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey Adam,
Thanks for the lovely review and fantastic support for Tylor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam is a great staff member
I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, the breakdown of costs, everything I’d need to make an informed choice. He was friendly, and helped me with the little details that meant I could leave the store knowing I had the right phone for me. I wanted to let you know how great he was.
2026年7月28日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I popped into the vodafone store..…
I popped into the vodafone store in Chaplefield Norwich to review my account,
I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whilst applying a discount.
I'm a very happy customer, leaving with 2 devices and a nice discount 👍.
2026年7月14日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hi Leon, thank you so much for your wonderful review and the amazing support you’ve shown for Caitlin, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Quality of service
Quality of service, professionalism, knowledge listening and understanding thank you very much to Taylor at the Norwich store
2026年6月26日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey there,
Thanks for the lovely review and fantastic support for Taylor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you so much to Matt (at the…
Thank you so much to Matt (at the Norwich Chantry Place Branch) as always, helping me regardless of my query and getting results. (You are the
I DID IT STAFF)
Also set up and updated my new mobile very knowledgable, kindness and support. Again Thank you very much Matt, I appreciate your hard work. Bless
2026年6月23日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey Margaret,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Changing phone contract.
Today we were served by a very helpful and polite Caitlin, she sorted out a new phone contract for us with no pressure and we came away happy.
2026年6月9日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey Michael,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very Impressed with the Customer Service
I had remarkable service from all the staff in the shop on 11th May. They were extremely helpful and kind. In particular, Matthew made my phone swap an enjoyable experience and explained all the processes well. I was dreading swapping my phone for a new one but Matthew did all the work for me. I apologise for the tears ! I have since got used to my new phone - thanks to you all.
2026年5月11日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
VODAFONE ARE 💩 they couldn't give me…
VODAFONE ARE 💩 they couldn't give me broadband or telephone service so I only had a mobile with them it was ceased and it's all now with EE and BT as I won't bother with these idiots again as they are too expensive
2026年2月10日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey,
It's disappointing to hear that you're unhappy with the service provided. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer experience
I had a great experience with Vodaphone in Norwich both yesterday and today. My phone issues were successfully solved thanks to Adam, who was very knowledgable, professional and extremely helpful/patient with me. I would definitely recommend going to Vodaphone for dedicated customer service!
2026年5月16日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Matthew has often helped me
Matthew has often helped me. My sight is poor and he has always been VERY patient. I heartily compliment him on his care
.Please record this testimony. From Rosemary.
2026年5月14日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey Rosemary,
Thanks for the lovely review and fantastic support for Matthew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nothing was too much trouble
I called at the Chantry Place Norwich branch. Jacob and Mia sorted out my problem with great care and attention. I felt as if nothing was too much trouble. A great advert for the branch/company.
2026年4月30日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Norwich からの回答
Hey Thomas,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neave was awesome helped with all I…
Neave was awesome helped with all I needed excellent customer service thank you 🙏🏻
2026年4月21日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hi Gareth 🙂 Thank you for leaving us some amazing feedback. We're happy to see you’ve had some awesome help from Neave. If you need any help from us in the future you know where we are. Liam
Excellent service.
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained everything clearly and concisely so I left the shop very happy with my new contract. Very well done to both young ladies.
2026年3月25日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey Rob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
These people should be underground …
These people should be underground …
The most stupid company on the planet
2026年3月24日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey Val,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Amazing
Amazing, super service in Norwich store - Matt and Jacob, thank you
Ginnie and Philip
2026年3月15日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey Philip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jacob was brilliant in Norwich
Jacob your advisor in Norwich Chantry Place store was helpful, patient and a credit to your company. Thank you
2026年2月19日
自発的なレビュー
Vodafone UK - Norwich からの回答
Hey Paul,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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