Vodafone UK - Norwich レビュー 

169
TrustScore 5段階評価の4.5

4.6

120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち5の評価

Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... もっと見る

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5つ星のうち5の評価

I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... もっと見る

企業が回答しました

5つ星のうち5の評価

Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... もっと見る

企業が回答しました

5つ星のうち5の評価

I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... もっと見る

企業が回答しました


企業情報


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  • 120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, 英国

4.6

優良

TrustScore 5段階評価の4.5

169件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(169)

過去12か月のレビュー数: 42,916

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Neave was very knowledgable and helpful.

2026年2月12日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Clare,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Caitlin was totally amazing at…

Caitlin was totally amazing at supporting us today
Made it easy & pain free
Very professional & a pleasure to deal with
Thank you very much!

2026年1月24日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Emma,

Thanks for the lovely review and fantastic support for Caitlin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I went into the shop to order a new…

I went into the shop to order a new phone was greeted by a lovely young lady named Megan who obviously has the patience of a Saint! I had just driven to the city after a very busy week of work with 7/8 year olds more or less feeling brain dead! Megan explained everything several times for me to understand!! She is a true Ambassador for your company worth her weight In gold.
Have been able to order a phone and will be returning to collect it shortly, in hope of Megan being in to again explain it all!!Thank you so very much Debsx

2026年1月16日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Debra,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I went to change my Tariff and the Very…

I went to change my Tariff and the Very helpful staff ,( Neave),sorted me out very quickly and explained the steps as she went.

2026年1月16日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Chris,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Knowledgeable, friendly and helpful

I had an excellent experience sorting out my phone upgrade and contract. The whole process was incredibly easy and smooth. The staff were knowledgeable, helpful, and made everything simple from start to finish. I’m really happy with my new phone and the great service I received!

2025年11月22日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Ian,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Caitlin was very helpful and polite

Caitlin was very helpful and polite. Will come in store again. Thank you

2025年11月16日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち1の評価

My Internet its down agan

My Internet its down agan . And now I need to wait 3 days for somting witch will help with checking why its down ... then another days to book somone to check what going one. It's rI.\nDiculous you cant do noting abut that . Amd when you asking for panel monthly pay for that .we need to wait till problem will be fix. Witch will be next 3-5 days

2025年10月31日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.

We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:

- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw

Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.

If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.

Vodafone Social Media Team

5つ星のうち5の評価

Caitlin

Caitlin. Thanks for help and support assistance

2025年10月16日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

5つ星のうち1の評価

SCAM,SCAM,SCAM

SCAM,SCAM,SCAM
I purchased 2 sims and broadband but after couple of days I cancelled my contact for poor costumer service and almost useless internet connectivity!
Now I have fully charged for all month for both SIM cards that I haven’t used!

I recommend you “AVOID THIS COMPANY AT ANY COST “

2025年10月10日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

We value your feedback, and I apologize for the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Had a good experience with Jacob…

Had a good experience with Jacob in-store today

2025年9月30日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Danny,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent again

I had a really good experience again in the Vodaphone shop in Norwich My request was not straight forward and staff took the time and really made the effort to ensure my new contract was exactly what I wanted Special thanks go to Sam the manager and Neave who could not have helped more

2025年9月6日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

We're happy to hear that you had a really good experience in our shop. We appreciate your feedback and are so glad our staff supported your journey.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Jacob and neave were very helpful and…

Jacob and neave were very helpful and listened to my requirements and met them in a superb fashion

2025年8月19日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey David,

Thanks for the lovely review and fantastic support for Jacob and Neave.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Tyler was an angel and very helpful

Tyler was an angel and very helpful. Great customer service and happy with the information and discounts provided.

2025年8月16日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

We're happy to hear that you were satisfied with the helpful service and information you received. Thank you for sharing!
Vodafone Social Media Team

5つ星のうち5の評価

Adam was fantastic!

2025年5月24日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Bethany,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Helpful Nico to the Rescue!

I came into the Norwich branch with a major issue with my phone that was not repairable by Apple (unless I wanted to spend over £500). I essentially needed to walk away with a working phone that day but not be severely out of pocket so went to Vodafone for help & Nico helped me out to form a plan that would be in my best interest. He answered every question, no matter how complicated they were or how many I had - he was incredibly helpful despite me bringing this drama to him first thing in the morning. He mentioned he was fairly new to the job but I think if he treats every customer with as much patience & friendliness he did me, he’ll continue to do great.

2025年8月10日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Cerys,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Vodafone Norwich Store Visit

My partner and I visited the Vodafone store in Chapelfield Norwich with the vision to change phones and contracts. We succeeded. We took a seat and waited as per protocol. Our Advisor Adam was exceptional and went above and beyond to help us suit our needs for our phones and contracts. Adam also assisted us with further deals for future with our children’s tablets with Vodafone. Very happy with the service we received today. I hope Adam receives acknowledgment for this feedback. Great work Vodafone!

2025年8月8日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Lewis,

Thanks for the lovely review and fantastic support for Adam. It is always a pleasure to receive such positive feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Adam’s very helpful

Adam’s very helpful, very informative!

2025年8月8日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Mikey,

Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Nico was great & very helpful

Nico was great & very helpful! Great experience

2025年8月7日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Chloe,

Thanks for the lovely review and fantastic support for Nico.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Emma at Vodafone in Norwich

Emma was so clear in her instructions and treated me with respect. She did not try to entice me to have a new phone but upgraded my present phone and brought the monthly price down a little. I was very impressed with the service I received from Vodafone

2025年8月6日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Mrs Jill,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Went in yesterday and Ogeh was such a…

Went in yesterday and Ogeh was such a massive help with my SIM swap. Fast, friendly and efficient service.

2025年8月4日
自発的なレビュー
Vodafone UK - Norwich ロゴ

Vodafone UK - Norwich からの回答

Hey Nash,

Thanks for the lovely review and fantastic support for Ogeh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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