Vodafone UK - Penzance レビュー 

169
TrustScore 5段階評価の5

4.9

14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB


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5つ星のうち5の評価

Maddi was super helpful! Patient, listened to our needs and saved us £5 p/m on our broadband as well as sorting our requirements for holiday travel. Thank you Maddi!

企業が回答しました

5つ星のうち5の評価

I came into the Penzance store after dropping my phone. Matt pointed out I was due an upgrade, patiently helped me select the right plan and helped me set up my new phone. He turned a disaster into a... もっと見る

企業が回答しました

5つ星のうち5の評価

Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She di... もっと見る

企業が回答しました

5つ星のうち5の評価

Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... もっと見る

企業が回答しました


企業情報


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  • 14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, 英国

4.9

優良

TrustScore 5段階評価の5

169件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(169)

過去12か月のレビュー数: 39,680

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5つ星のうち5の評価

Matt the store manager is brilliant

Matt the store manager is brilliant. He really went the extra mile too help me get my fibre broadband sorted.

2025年1月21日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Josefine,

Thanks for your review for Matt. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

5つ星のうち5の評価

Let me know please

Can someone let me know if Matt is working Saturday 8th feb please

2025年2月2日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Lee. As we don't have access to your account or details via this review based platform, we're unable to answer your question. If you're referring to a store advisor, we would advise popping in and asking a member of the team https://vodafone.uk/storeuk. If you're referring to an advisor over the phone, on Live Chat or social media, we won't have access to this information.

Vodafone Social Media Team

5つ星のうち5の評価

Dan was so helpful and explained…

Dan was so helpful and explained everything I asked about .

2025年1月24日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

HI Tina,

Thanks for the great feedback for Dan, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Dan was very knowledgeable and helpful

Dan was very knowledgeable and helpful. Has represented Vodafone admirably. Would definitely recommend. Thank you.

2025年1月22日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Anita. Thank you for your review for Dan. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Dealt with Matt helping set up my new…

Dealt with Matt helping set up my new phone. Can't thank him enough for sorting my phone out. My lifeline is back

2024年12月19日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Andrew,

It's great to see you had such a positive experience with Matt. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Matt was fantastic saving me some money…

Matt was fantastic saving me some money and got a new phone. Can't thank him enough for helping me

2024年12月17日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Hilary,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Matt saved me money and got me a better…

Matt saved me money and got me a better deal ! Fantastic

2024年11月30日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi there,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent customer service

Excellent customer service, they seem to go the extra mile to get the best value when upgrading contracts. I dealt with Matt Chapman in the Penzance branch who was extremely helpful and professional on two different occasions. Would highly recommended.

2024年11月29日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hey Guy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Dealt with Matt J the manager

Dealt with Matt J the manager. Saving me money and great customer service

2024年11月12日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Jane,

Thanks for your 5-star review for Matt. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

Came In With a general query

Came In With a general query, left happy. Can't thank the penzance store enough

2024年10月31日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Thanks Jowan, it 's good to see out in-store team were so helpful.
Thanks, he Vodafone Social Media Team

5つ星のうち5の評価

Came in after a new upgrade as my…

Came in after a new upgrade as my iPhone was too chunky. Saw Matt Jones who advised on a pixel 8! Can't wait to try

2024年10月26日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hey Margaret, Thanks for reaching out about the awesome service you received from Matt. Hope you love your new phone. All the best, The Vodafone Social Media Team

5つ星のうち5の評価

Came in as phone had broken

Came in as phone had broken, new phone sorted quickly by Matt J the manager. Excellent service

2024年10月21日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hello, Raymond,

Thanks for letting us know what an amazing job Matt did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

All 3 members of staff were great

All 3 members of staff were great. All 3 of them worked on the upgrades for our phones and were amazing throughout. Sorting phones can be stressful. These guys made it a breeze! Thank you

2024年9月5日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi there,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with our staff members.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

5つ星のうち5の評価

One of the mats was amazing great…

One of the mats was amazing great service

2024年9月5日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Ashley,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

5つ星のうち5の評価

Matt was extremely helpful and provided…

Matt was extremely helpful and provided clear and accurate advice. Highly recommend

2024年8月1日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Roger,

Thank you for your review and feedback for Matt.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Helpful and knowledgeable

Helpful and knowledgeable, great all round, both Matt’s were great

2024年7月26日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hey Daniel,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Sophie did an amazing job with us today…

Sophie did an amazing job with us today very helpful 10/10

2024年5月18日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Blossom,

Thank you for taking the time to review and sharing this feedback for Sophie.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Really impressed by Matt in the…

Really impressed by Matt in the Penzance store. A few months ago he gave me info and today I returned to swop over my provider. Professional and friendly service not like a robot!

2024年5月14日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Angela,

We appreciate your feedback and kind words about Matt. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Matt was absolutely fantastic

Matt was absolutely fantastic. Took the time to listen to my needs and tailor a package to suit. Would definitely recommend.

2024年4月20日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Carol. Thank you for your review for Matt. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very friendly and excellent service

Very friendly and excellent service. Spent the time to help me transfer all data from old phone to new one.

2024年4月5日
自発的なレビュー
Vodafone UK - Penzance ロゴ

Vodafone UK - Penzance からの回答

Hi Catherine,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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