I visited the Sunderland store on the morning of the 25th August and I was met by Andrew. He was really helpful and friendly and he has great customer service.Andrew found me a good deal for my sim fo... もっと見る
企業が回答しました
所在地
所在地を変更40A The Bridges, SR1 3LB Sunderland, GB
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Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... もっと見る
企業が回答しました
Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased. I have been with Vodaphone since 2006 and have always had great... もっと見る
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Fantastic customer service and support, we were recommended the best deals and given all the information we needed to make informed decisions about product upgrades etc. Assistant manager Donna was ex... もっと見る
企業が回答しました
企業情報
Vodafone UK - Sunderland について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
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40A The Bridges, SR1 3LB, Sunderland, 英国
4.8
優良
177件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Donna
Donna , guided us thru the whole experience brilliantly.
Made us welcome and sorted exactly what we needed.
2025年5月2日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Edward,
Thanks for the lovely review and fantastic support for Donna.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Always very helpful Andrew.
2025年5月2日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey David,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very professional experience
Very professional experience. Answered all my queries in a knowledgeable and friendly manner very reassuring
2025年5月2日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing Vodafone service
We went into Sunderland store and were met by Anthony, absolutely amazing service, so helpful, friendly, had some chat while getting me a brilliant deal, ended up saving some money, I couldn’t be more happy with the deal! Fantastic service as always!
2025年5月1日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Abigail,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful staff
Very helpful staff, special mention to Adilah for making the process nice and easy.
2025年4月26日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey there,
Thanks for the lovely review and fantastic support for Adilah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We found Andrew to be very helpful and…
We found Andrew to be very helpful and would recommend him to everyone.
2025年4月3日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Kenneth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Sunderland からの回答
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service from the staff in the Vodafone Sunderland store today.
2025年4月3日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Andrew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew was helpful and efficient with…
Andrew was helpful and efficient with my sim only upgrade. A great experience in the Vodafone Sunderland store as always! :)
2025年4月1日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Beth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really great customer service in store…
Really great customer service in store today with Andrew. Really informative. Disappointed to have been told about bonus and trade in but when going through with the contract this was removed due to the model of the trade in. This however, doesn't make a difference on customer service which was excellent.
2025年3月15日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Ash,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone UK - Sunderland からの回答
Hi Michel,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone UK - Sunderland からの回答
Hi Ryan,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Mark was really helpful in Sunderland…
Mark was really helpful in Sunderland store
2025年3月14日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Linda. Thank you for your review for Mark. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful
Mark was very friendly and helping setting up the broadband and a sim card deal for us. Sorted out a time that was suitable for us for the installation as well.
2025年3月5日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Liz,
Thanks a lot for the insightful feedback for Mark, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone UK - Sunderland からの回答
Hi Joanne,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A* atmosphere and customer service
I was met with a pleasant atmosphere in the store and immediately a staff member named Beth saw to an issue I was having with my phone. Beth proceeded to troubleshoot and try to fix my issue as well as helping me get a better and more up to date deal on my contract. Very grateful experience and I commend Beth on her customer service.
2024年7月30日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Steve
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Andrew
Andrew, your sales adviser was excellent. His customer service skills were top class and we left very happy with both him and Vodafone.
It will be Andrew we ask for when we change phones.
2024年7月26日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Philip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Excellent customer service.
2024年7月15日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Jessie,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Excellent experience in store with the…
Excellent experience in store with the team today upgrading my broadband! Mark was brilliant ever so helping picking a plan!
2024年6月13日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Jo,
Thanks for your review for Mark. If you ever need any help with your broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
Vodafone UK - Sunderland からの回答
Hi Julie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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