I visited the Sunderland store on the morning of the 25th August and I was met by Andrew. He was really helpful and friendly and he has great customer service.Andrew found me a good deal for my sim fo... もっと見る
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所在地
所在地を変更40A The Bridges, SR1 3LB Sunderland, GB
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Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... もっと見る
企業が回答しました
Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased. I have been with Vodaphone since 2006 and have always had great... もっと見る
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Fantastic customer service and support, we were recommended the best deals and given all the information we needed to make informed decisions about product upgrades etc. Assistant manager Donna was ex... もっと見る
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企業情報
Vodafone UK - Sunderland について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
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40A The Bridges, SR1 3LB, Sunderland, 英国
4.8
優良
177件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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Purchased a new Samsung Galaxy mobile…
Purchased a new Samsung Galaxy mobile on the 7th Dec from Vodafone store in Sunderland , travelled back & forth numerous times to get mobile working without any success . even the Store manager tried but no luck, Finally decided to return the mobile on Fri 29th Dec for a refund , Sales Advisor DONNA asked if she could sort out the problem & HEY PRESTO she did , so DONNA well done , the rest must try harder , Cheers Ann
2023年12月29日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Tom,
Thanks for the feedback and support for Donna, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service very…
Excellent customer service very knowledgeable nothing was too much bother
2023年12月29日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Greta,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Vodafone UK - Sunderland からの回答
Hi Heather,
Thanks for taking your time to leave this review for our Sunderland store.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great help and from Kate in the…
Great help and from Kate in the Sunderland store. Kate made the process easy and stress free and was very efficient.
2023年12月4日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Beth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Extremely helpful sorting our problem
Donna was extremely helpful & helped us quickly with our query.
2023年11月29日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Shirely,
It's great to hear about your experience and how Donna was able to help. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service
Excellent service from Andrew at the Vodafone store in sunderland, I came into the store wanting to get my first ever home broadband and he was very informative and helpful with this aswell as giving me an excellent price for an existing customer. Thank you Andrew.
2023年11月27日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Sharon,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Ben was helpful
Ben was helpful , friendly & explained everything even some things twice for me .
2023年11月23日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Ann,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Extremely helpful assistant Mark.
Extremely helpful assistant Mark.. made what is normally a stressful experience, easy to follow and straight forward . Overall, a 5 trar service from the team.
2023年11月22日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Happy customer,
This is lovely feedback for Mark. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Fab experience!
The advisors who helped me, Reyanne and Ben, were very helpful and went out of their way to get everything on my new ph9ne for me even though it was difficult.
2023年11月14日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Carole,
It's lovely to hear you had such a positive experience with Reyanne and Ben. This is absolutely what we aim for!
Thanks, Vodafone Social Media Team
Ben was very helping in sorting all my…
Ben was very helping in sorting all my stuff out 100% really amazing
2023年10月19日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Lynsey. Thank you for your review for Ben. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great communication
2023年9月22日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Tyler,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service
2023年9月22日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Clair,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Donna was great
Donna was great. She was friendly and informative. Got a great deal and was in and out quite quickly which was good as I was in a hurry.
2023年9月20日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi there,
Thanks for reviewing. We're happy to hear how Donna was able to help and provided a great experience.
Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went in with elderly parents spoke to…
Went in with elderly parents spoke to Rhianne from the Sunderland bridges branch.
She was very attentive and understanding to their requirements re their phone plans, and sorted out plans for both which were cheaper and more appropriate for their circumstances.
A very good experience considering I’ve had a lot worse customer service in the past very refreshing.
2023年9月6日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi, John. It's lovely to hear your parents had such positive experience with Rhianne. This is absolutely what we aim for!
Thanks for leaving us a review,
Vodafone Social Media Team
Donna was really helpful and friendly…
Donna was really helpful and friendly and sorted out everything that I needed her to.
She went above and beyond to help.
2023年8月14日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Anita,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very kind help I had setting up my new…
Very kind help I had setting up my new phone with the lovely lady Donna.
2023年8月9日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Pamela. Thank you for your review for Donna. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had trouble with my email all week
Had trouble with my email all week, went into town and Donna sorted it out for me . Thank you
2023年8月4日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Linda,
Thanks for letting us know what an amazing job Donna did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Talking to someone who was customer focused
Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased.
I have been with Vodaphone since 2006 and have always had great service from them. Any problems I’ve encountered or anything I’ve been unsure of they have been of great support.
Receipt number 70143005111220230716 Many thanks Andrew!!
2023年7月16日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hey Deborah,
Thanks for letting us know what an amazing job Andrew did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing Manager at Vodaphone Sunderland
Called to Sunderland Vodaphone Store in the Bridges.
*Amazing Manager *"Thankyou"*.
Faith restored in Vodaphone, always rated them but had experienced couple of negative calls via call centre.
2023年7月11日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi June. Thank you for your review. Minus your experience over the phone prior, It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service in store today from…
Excellent service in store today from Anthony, gave us great options and advice. Previously also seen Dan who was also great. Won't go anywhere else.
2023年7月8日
自発的なレビュー
Vodafone UK - Sunderland からの回答
Hi Sarah. Thank you for your review for both Anthony and Dan. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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